Home › Companies › Hcbt Fa Em2 Oraclecloud Com CX › Digital Banking Kotak 811-Assets-Officer-Digital Banking Kotak 811-Contact Centre Inbound
Digital Banking Kotak 811-Assets-Officer-Digital Banking Kotak 811-Contact Centre Inbound
Hcbt Fa Em2 Oraclecloud Com CX · 7507-Hyderabad-Uppal-Next to Genpact & Hindu Office-TLA, Hyderabad, Telangana, IN · On Site · Active · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Hcbt Fa Em2 Oraclecloud Com CX |
| Title | Digital Banking Kotak 811-Assets-Officer-Digital Banking Kotak 811-Contact Centre Inbound |
| Normalized title | - |
| Department / team | Consumer Bank |
| Location | Telangana, IN, United States |
| Work model | On Site |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2026-06-02 / 2026-06-03 |
| Changed / last seen | 2026-06-06 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Hcbt Fa Em2 Oraclecloud Com CX. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Telangana. | Open |
| Department jobs | Active postings in Consumer Bank. | Open |
| Work model jobs | Active On Site postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Hcbt Fa Em2 Oraclecloud Com CX |
| Source | d05358b9-c208-4b20-9dd5-20a0789baf1f |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
The Digital Banking Kotak 811-Assets-Team Manager is a customer-centric role, focusing on delivering exceptional service and cross-selling banking products. This position is vital for managing the contact center's inbound operations and driving customer engagement and satisfaction.
As the Digital Banking Kotak 811-Assets-Team Manager, you will be at the forefront of our customer service operations, leading a team that provides support and guidance to our valued customers. Your primary goal is to ensure an exceptional customer experience, fostering a positive and engaging environment. This role is integral to our digital banking strategy, as you will be responsible for cross-selling our banking products and services, maximizing customer satisfaction and loyalty.
Responsibilities
Lead and motivate a team of customer service representatives, ensuring a high level of performance and engagement.
Handle complex customer inquiries and complaints, providing timely and accurate resolutions.
Cross-sell banking products and services to customers, identifying up-sell opportunities and offering tailored solutions.
Monitor and analyze customer feedback and trends, implementing improvements to enhance the customer journey.
Collaborate with other teams to ensure a seamless customer experience across all touchpoints.
Train and develop team members, providing ongoing support and performance feedback.
Ensure compliance with regulatory and internal policies, maintaining a secure and ethical environment.
Manage and prioritize a high volume of customer interactions, maintaining efficient response times.
Stay updated on industry trends and competitor offerings, sharing insights with the team.
Qualifications
A bachelor's degree in business, finance, or a related field is preferred.
Minimum 5 years of experience in a customer service or contact center environment, with at least 2 years in a managerial role.
Strong leadership and team management skills, with the ability to motivate and develop a high-performing team.
Excellent communication and interpersonal skills, with a customer-centric approach.
Proven track record in cross-selling and up-selling financial products.
Proficiency in using CRM systems and other customer service tools.
Analytical mindset with the ability to interpret data and make informed decisions.
Flexibility to work in a dynamic and fast-paced environment.
Strong problem-solving and conflict resolution skills.
Ability to work independently and manage multiple priorities.
Full job record
| Job ID | e80dcb696635e4158478e886b1b0b9785b3c75cd |
| Org ID | e9b71e82-e4b7-45fc-a0e3-aa3cfb7b5728 |
| Source ID | d05358b9-c208-4b20-9dd5-20a0789baf1f |
| Board ID | d05358b9-c208-4b20-9dd5-20a0789baf1f |
| Provider | oracle_hcm |
| Provider Job Key | 237464 |
| Title | Digital Banking Kotak 811-Assets-Officer-Digital Banking Kotak 811-Contact Centre Inbound |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | 7507-Hyderabad-Uppal-Next to Genpact & Hindu Office-TLA, Hyderabad, Telangana, IN |
| Department | Consumer Bank |
| Team | — |
| Employment Type | full_time |
| Workplace Type | on_site |
| Remote Policy | — |
| Country | United States |
| Region | IN |
| City | Telangana |
| Salary Raw | Description The Digital Banking Kotak 811-Assets-Team Manager is a customer-centric role, focusing on delivering exceptional service and cross-selling banking products. This position is vital for managing the contact center's inbound operations and driving customer engagement and satisfaction. As the Digital Banking Kotak 811-Assets-Team Manager, you will be at the forefront of our customer service operations, leading a team that provides support and guidance to our valued customers. Your primary goal is to ensure an exceptional customer experience, fostering a positive and engaging environment. This role is integral to our digital banking strategy, as you will be responsible for cross-selling our banking products and services, maximizing customer satisfaction and loyalty. Responsibilities Lead and motivate a team of customer service representatives, ensuring a high level of performance and engagement. Handle complex customer inquiries and complaints, providing timely and accurate resolutions. Cross-sell banking products and services to customers, identifying up-sell opportunities and offering tailored solutions. Monitor and analyze customer feedback and trends, implementing improvements to enhance the customer journey. Collaborate with other teams to ensure a seamless customer experience across all touchpoints. Train and develop team members, providing ongoing support and performance feedback. Ensure compliance with regulatory and internal policies, maintaining a secure and ethical environment. Manage and prioritize a high volume of customer interactions, maintaining efficient response times. Stay updated on industry trends and competitor offerings, sharing insights with the team. Qualifications A bachelor's degree in business, finance, or a related field is preferred. Minimum 5 years of experience in a customer service or contact center environment, with at least 2 years in a managerial role. Strong leadership and team management skills, with the ability to motivate and develop a high-performing team. Excellent communication and interpersonal skills, with a customer-centric approach. Proven track record in cross-selling and up-selling financial products. Proficiency in using CRM systems and other customer service tools. Analytical mindset with the ability to interpret data and make informed decisions. Flexibility to work in a dynamic and fast-paced environment. Strong problem-solving and conflict resolution skills. Ability to work independently and manage multiple priorities. |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://hcbt.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/237464 |
| Apply URL | https://hcbt.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/237464 |
| First Seen At | 2026-06-03 11:47:51Z |
| Last Seen At | 2026-06-06 11:17:27Z |
| Last Checked At | 2026-06-06 11:17:27Z |
| Last Changed At | 2026-06-06 11:17:27Z |
| Inactive At | — |
| Source Posted At | 2026-06-02 12:33:49Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=hcbt.fa.em2.oraclecloud.com|CX/date=2026-06-06/2026-06-06T11-13-33-504Z-d94a4b1379bd03e17a89ce302b2522aad4ec8e828e95e3d6b96a6c895ac622b2.json |
Event Fields
{
"content_hash": "e4067e2b4e2bb5188a5bcc845a757c0f90826ad067a5f3657e21773f34f4ec11",
"source_hash": "ea7a7a3a66fdaa0acff3bfb3c492cc8f7a0397e2d7672fbcd6a0e0a9061e9424",
"last_changed_at": "2026-06-06T11:17:27.639Z",
"active_status": "active"
}Parsed Structured
{
"language": "en",
"location": {
"raw": "7507-Hyderabad-Uppal-Next to Genpact & Hindu Office-TLA, Hyderabad, Telangana, IN",
"city": "Telangana",
"region": "IN",
"country": "United States",
"is_remote": false,
"confidence": 0.9
},
"salary_max": null,
"salary_min": null,
"inferred_at": "2026-06-06T11:17:26.150Z",
"launch_scope": {
"reason": "english_us_canada",
"included": true,
"language": "en",
"location": {
"raw": "7507-Hyderabad-Uppal-Next to Genpact & Hindu Office-TLA, Hyderabad, Telangana, IN",
"city": "Telangana",
"region": "IN",
"country": "United States",
"is_remote": false,
"confidence": 0.9
},
"countries": [
"United States"
]
},
"remote_policy": null,
"salary_period": null,
"workplace_type": "on_site",
"salary_currency": null
}Extensions
{}Native Structured
{
"detail": {
"Id": "237464",
"Title": "Digital Banking Kotak 811-Assets-Officer-Digital Banking Kotak 811-Contact Centre Inbound",
"media": [],
"skills": [],
"JobType": null,
"Category": "Consumer Bank",
"JobGrade": null,
"JobLevel": null,
"JobShift": null,
"WorkDays": null,
"WorkHours": null,
"WorkYears": null,
"Department": null,
"HotJobFlag": false,
"StudyLevel": "Bachelor's Degree",
"WorkMonths": null,
"WorkerType": null,
"GeographyId": 100000693787617,
"JobFamilyId": 300012535221295,
"JobFunction": "Customer Experience Center",
"JobSchedule": "Full time",
"BusinessUnit": null,
"ContractType": null,
"Organization": null,
"TrendingFlag": false,
"workLocation": [
{
"Country": "IN",
"Region1": null,
"Region2": "Telangana",
"Region3": null,
"Building": null,
"Latitude": "17.4023",
"Longitude": "78.58186",
"LocationId": 300011043135125,
"PostalCode": "500039",
"TownOrCity": "Hyderabad",
"AddressLine1": "2nd & 3rd floor, Plot no. 2 & 3, M2 Square, Uppal IDA Next to Genpact & Hindu Office, Uppal",
"AddressLine2": null,
"AddressLine3": null,
"AddressLine4": null,
"LocationName": "7507-Hyderabad-Uppal-Next to Genpact & Hindu Office-TLA"
}
],
"ContentLocale": "en",
"HiringManager": null,
"LegalEmployer": null,
"RequisitionId": 300013748343054,
"WorkplaceType": "On-site",
"BusinessUnitId": 300003793579051,
"OrganizationId": 300000004381471,
"GeographyNodeId": 300004661931489,
"JobFunctionCode": "Customer Experience Center",
"LegalEmployerId": 300000004381471,
"PrimaryLocation": "Hyderabad, Telangana, India",
"RequisitionType": "Professional",
"NumberOfOpenings": null,
"WorkplaceTypeCode": "ORA_ON_SITE",
"BeFirstToApplyFlag": true,
"otherWorkLocations": [],
"secondaryLocations": [],
"ExternalContactName": null,
"ShortDescriptionStr": "",
"ExternalContactEmail": null,
"ExternalPostedEndDate": "2026-06-14T18:30:00+00:00",
"OtherRequisitionTitle": null,
"requisitionFlexFields": [],
"ApplyWhenNotPostedFlag": false,
"DomesticTravelRequired": null,
"ExternalDescriptionStr": "<p>The Digital Banking Kotak 811-Assets-Team Manager is a customer-centric role, focusing on delivering exceptional service and cross-selling banking products. This position is vital for managing the contact center's inbound operations and driving customer engagement and satisfaction.</p>\n<p> </p>\n<p>As the Digital Banking Kotak 811-Assets-Team Manager, you will be at the forefront of our customer service operations, leading a team that provides support and guidance to our valued customers. Your primary goal is to ensure an exceptional customer experience, fostering a positive and engaging environment. This role is integral to our digital banking strategy, as you will be responsible for cross-selling our banking products and services, maximizing customer satisfaction and loyalty.</p>\n<p> </p>\n<div style=\"font-style:normal;font-weight:400;margin:0px;padding:0px\">\n <div>\n <strong>Responsibilities</strong>\n </div>\n</div>\n<div style=\"font-style:normal;font-weight:400;margin:0px;padding:0px\">\n <div style=\"border-radius:4px;border:0px none rgba( 22 , 21 , 19 , 0.5 );padding:0px\">\n <div>\n <div>\n <div style=\"padding:0px 0.5rem\">\n <div style=\"border-radius:2px;border-width:0px;padding:0px 0.5rem\">\n <ul>\n <li>Lead and motivate a team of customer service representatives, ensuring a high level of performance and engagement.</li>\n <li>Handle complex customer inquiries and complaints, providing timely and accurate resolutions.</li>\n <li>Cross-sell banking products and services to customers, identifying up-sell opportunities and offering tailored solutions.</li>\n <li>Monitor and analyze customer feedback and trends, implementing improvements to enhance the customer journey.</li>\n <li>Collaborate with other teams to ensure a seamless customer experience across all touchpoints.</li>\n <li>Train and develop team members, providing ongoing support and performance feedback.</li>\n <li>Ensure compliance with regulatory and internal policies, maintaining a secure and ethical environment.</li>\n <li>Manage and prioritize a high volume of customer interactions, maintaining efficient response times.</li>\n <li>Stay updated on industry trends and competitor offerings, sharing insights with the team.</li>\n </ul>\n <div style=\"font-style:normal;font-weight:400;margin:0px;padding:0px\">\n <div>\n <strong>Qualifications</strong>\n </div>\n </div>\n <div style=\"font-style:normal;font-weight:400;margin:0px;padding:0px\">\n <div style=\"border-radius:4px;border:0px none rgba( 22 , 21 , 19 , 0.5 );padding:0px\">\n <div>\n <div>\n <div style=\"padding:0px 0.5rem\">\n <div style=\"border-radius:2px;border-width:0px;padding:0px 0.5rem\">\n <ul>\n <li>A bachelor's degree in business, finance, or a related field is preferred.</li>\n <li>Minimum 5 years of experience in a customer service or contact center environment, with at least 2 years in a managerial role.</li>\n <li>Strong leadership and team management skills, with the ability to motivate and develop a high-performing team.</li>\n <li>Excellent communication and interpersonal skills, with a customer-centric approach.</li>\n <li>Proven track record in cross-selling and up-selling financial products.</li>\n <li>Proficiency in using CRM systems and other customer service tools.</li>\n <li>Analytical mindset with the ability to interpret data and make informed decisions.</li>\n <li>Flexibility to work in a dynamic and fast-paced environment.</li>\n <li>Strong problem-solving and conflict resolution skills.</li>\n <li>Ability to work independently and manage multiple priorities.</li>\n </ul>\n </div>\n </div>\n </div>\n </div>\n </div>\n </div>\n </div>\n </div>\n </div>\n </div>\n </div>\n</div>",
"ObjectVerNumberProfile": null,
"PrimaryLocationCountry": "IN",
"CorporateDescriptionStr": "",
"ExternalPostedStartDate": "2026-06-02T12:33:49+00:00",
"ExternalQualificationsStr": "",
"InternalQualificationsStr": "",
"OrganizationDescriptionStr": "",
"primaryLocationCoordinates": [
{
"Latitude": "16.95237",
"Longitude": "77.8634",
"CountryCode": "IN",
"GeographyId": 100000693787617,
"GeographyNodeId": 300004661931489
}
],
"ExternalResponsibilitiesStr": "",
"InternalResponsibilitiesStr": "",
"InternationalTravelRequired": null
},
"list_job": {
"Id": "237464",
"Title": "Digital Banking Kotak 811-Assets-Officer-Digital Banking Kotak 811-Contact Centre Inbound",
"JobType": null,
"Distance": 1780358400000,
"JobShift": null,
"Language": "US",
"WorkDays": null,
"JobFamily": null,
"Relevancy": 9,
"WorkHours": null,
"Department": null,
"HotJobFlag": false,
"PostedDate": "2026-06-02",
"StudyLevel": null,
"WorkerType": null,
"GeographyId": 100000693787617,
"JobFunction": null,
"JobSchedule": null,
"BusinessUnit": null,
"ContractType": null,
"ManagerLevel": null,
"Organization": null,
"TrendingFlag": false,
"workLocation": [
{
"Country": "IN",
"Region1": null,
"Region2": "Telangana",
"Region3": null,
"Building": null,
"Latitude": 17.4023,
"Longitude": 78.58186,
"LocationId": 300011043135125,
"PostalCode": "500039",
"TownOrCity": "Hyderabad",
"AddressLine1": "2nd & 3rd floor, Plot no. 2 & 3, M2 Square, Uppal IDA Next to Genpact & Hindu Office, Uppal",
"AddressLine2": null,
"AddressLine3": null,
"AddressLine4": null,
"LocationName": "7507-Hyderabad-Uppal-Next to Genpact & Hindu Office-TLA"
}
],
"LegalEmployer": null,
"MediaThumbURL": null,
"WorkplaceType": "On-site",
"BusinessUnitId": 300003793579051,
"OrganizationId": 300000004381471,
"PostingEndDate": null,
"LegalEmployerId": 300000004381471,
"PrimaryLocation": "Hyderabad, Telangana, India",
"WorkDurationYears": null,
"WorkplaceTypeCode": "ORA_ON_SITE",
"BeFirstToApplyFlag": true,
"WorkDurationMonths": null,
"otherWorkLocations": [],
"secondaryLocations": [],
"ShortDescriptionStr": "",
"requisitionFlexFields": [],
"DomesticTravelRequired": null,
"PrimaryLocationCountry": "IN",
"ExternalQualificationsStr": null,
"ExternalResponsibilitiesStr": null,
"InternationalTravelRequired": null
},
"detail_meta": {
"url": "https://hcbt.fa.em2.oraclecloud.com/hcmRestApi/resources/latest/recruitingCEJobRequisitionDetails?expand=all&onlyData=true&finder=ById;Id=%22237464%22,siteNumber=CX",
"http_status": 200,
"content_type": "application/json",
"response_bytes": 7388
},
"detail_errors": []
}Get this page with API
Rendered from the bluedoor Job Postings API. Reproduce it:
GET https://api.bluedoor.sh/job-postings/v1/jobs/e80dcb696635e4158478e886b1b0b9785b3c75cd?include=descriptionJSONGET https://api.bluedoor.sh/job-postings/v1/orgs/e9b71e82-e4b7-45fc-a0e3-aa3cfb7b5728JSONGET https://api.bluedoor.sh/job-postings/v1/sources/d05358b9-c208-4b20-9dd5-20a0789baf1fJSONGET https://api.bluedoor.sh/job-postings/v1/jobs/e80dcb696635e4158478e886b1b0b9785b3c75cd/eventsJSON