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HomeCompaniesHcbt Fa Em2 Oraclecloud Com CXDigital Banking Kotak 811-Assets-Officer-Digital Banking Kotak 811-Contact Centre Inbound

Digital Banking Kotak 811-Assets-Officer-Digital Banking Kotak 811-Contact Centre Inbound

Hcbt Fa Em2 Oraclecloud Com CX · 7507-Hyderabad-Uppal-Next to Genpact & Hindu Office-TLA, Hyderabad, Telangana, IN · On Site · Active · Oracle Recruiting Cloud / Fusion HCM

Job facts

FieldValue
CompanyHcbt Fa Em2 Oraclecloud Com CX
TitleDigital Banking Kotak 811-Assets-Officer-Digital Banking Kotak 811-Contact Centre Inbound
Normalized title-
Department / teamConsumer Bank
LocationTelangana, IN, United States
Work modelOn Site
Employment typeFull Time
Salary-
Statusactive
ATS providerOracle Recruiting Cloud / Fusion HCM
Posted / first seen2026-06-02 / 2026-06-03
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from Hcbt Fa Em2 Oraclecloud Com CX.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Oracle Recruiting Cloud / Fusion HCM.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Telangana.Open
Department jobsActive postings in Consumer Bank.Open
Work model jobsActive On Site postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyHcbt Fa Em2 Oraclecloud Com CX
Sourced05358b9-c208-4b20-9dd5-20a0789baf1f
ATS providerOracle Recruiting Cloud / Fusion HCM

Description

Description The Digital Banking Kotak 811-Assets-Team Manager is a customer-centric role, focusing on delivering exceptional service and cross-selling banking products. This position is vital for managing the contact center's inbound operations and driving customer engagement and satisfaction. As the Digital Banking Kotak 811-Assets-Team Manager, you will be at the forefront of our customer service operations, leading a team that provides support and guidance to our valued customers. Your primary goal is to ensure an exceptional customer experience, fostering a positive and engaging environment. This role is integral to our digital banking strategy, as you will be responsible for cross-selling our banking products and services, maximizing customer satisfaction and loyalty. Responsibilities Lead and motivate a team of customer service representatives, ensuring a high level of performance and engagement. Handle complex customer inquiries and complaints, providing timely and accurate resolutions. Cross-sell banking products and services to customers, identifying up-sell opportunities and offering tailored solutions. Monitor and analyze customer feedback and trends, implementing improvements to enhance the customer journey. Collaborate with other teams to ensure a seamless customer experience across all touchpoints. Train and develop team members, providing ongoing support and performance feedback. Ensure compliance with regulatory and internal policies, maintaining a secure and ethical environment. Manage and prioritize a high volume of customer interactions, maintaining efficient response times. Stay updated on industry trends and competitor offerings, sharing insights with the team. Qualifications A bachelor's degree in business, finance, or a related field is preferred. Minimum 5 years of experience in a customer service or contact center environment, with at least 2 years in a managerial role. Strong leadership and team management skills, with the ability to motivate and develop a high-performing team. Excellent communication and interpersonal skills, with a customer-centric approach. Proven track record in cross-selling and up-selling financial products. Proficiency in using CRM systems and other customer service tools. Analytical mindset with the ability to interpret data and make informed decisions. Flexibility to work in a dynamic and fast-paced environment. Strong problem-solving and conflict resolution skills. Ability to work independently and manage multiple priorities.

Full job record

Job IDe80dcb696635e4158478e886b1b0b9785b3c75cd
Org IDe9b71e82-e4b7-45fc-a0e3-aa3cfb7b5728
Source IDd05358b9-c208-4b20-9dd5-20a0789baf1f
Board IDd05358b9-c208-4b20-9dd5-20a0789baf1f
Provideroracle_hcm
Provider Job Key237464
TitleDigital Banking Kotak 811-Assets-Officer-Digital Banking Kotak 811-Contact Centre Inbound
Normalized Title
Statusactive
Activeyes
Location Text7507-Hyderabad-Uppal-Next to Genpact & Hindu Office-TLA, Hyderabad, Telangana, IN
DepartmentConsumer Bank
Team
Employment Typefull_time
Workplace Typeon_site
Remote Policy
CountryUnited States
RegionIN
CityTelangana
Salary RawDescription The Digital Banking Kotak 811-Assets-Team Manager is a customer-centric role, focusing on delivering exceptional service and cross-selling banking products. This position is vital for managing the contact center's inbound operations and driving customer engagement and satisfaction. As the Digital Banking Kotak 811-Assets-Team Manager, you will be at the forefront of our customer service operations, leading a team that provides support and guidance to our valued customers. Your primary goal is to ensure an exceptional customer experience, fostering a positive and engaging environment. This role is integral to our digital banking strategy, as you will be responsible for cross-selling our banking products and services, maximizing customer satisfaction and loyalty. Responsibilities Lead and motivate a team of customer service representatives, ensuring a high level of performance and engagement. Handle complex customer inquiries and complaints, providing timely and accurate resolutions. Cross-sell banking products and services to customers, identifying up-sell opportunities and offering tailored solutions. Monitor and analyze customer feedback and trends, implementing improvements to enhance the customer journey. Collaborate with other teams to ensure a seamless customer experience across all touchpoints. Train and develop team members, providing ongoing support and performance feedback. Ensure compliance with regulatory and internal policies, maintaining a secure and ethical environment. Manage and prioritize a high volume of customer interactions, maintaining efficient response times. Stay updated on industry trends and competitor offerings, sharing insights with the team. Qualifications A bachelor's degree in business, finance, or a related field is preferred. Minimum 5 years of experience in a customer service or contact center environment, with at least 2 years in a managerial role. Strong leadership and team management skills, with the ability to motivate and develop a high-performing team. Excellent communication and interpersonal skills, with a customer-centric approach. Proven track record in cross-selling and up-selling financial products. Proficiency in using CRM systems and other customer service tools. Analytical mindset with the ability to interpret data and make informed decisions. Flexibility to work in a dynamic and fast-paced environment. Strong problem-solving and conflict resolution skills. Ability to work independently and manage multiple priorities.
Salary Min
Salary Max
Salary Currency
Salary Period
Source URLhttps://hcbt.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/237464
Apply URLhttps://hcbt.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/237464
First Seen At2026-06-03 11:47:51Z
Last Seen At2026-06-06 11:17:27Z
Last Checked At2026-06-06 11:17:27Z
Last Changed At2026-06-06 11:17:27Z
Inactive At
Source Posted At2026-06-02 12:33:49Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=hcbt.fa.em2.oraclecloud.com|CX/date=2026-06-06/2026-06-06T11-13-33-504Z-d94a4b1379bd03e17a89ce302b2522aad4ec8e828e95e3d6b96a6c895ac622b2.json
Event Fields
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Parsed Structured
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      "is_remote": false,
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  "remote_policy": null,
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  "workplace_type": "on_site",
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}
Extensions
{}
Native Structured
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