Overnight Veterinary ER Client Service Representative – $1,000 Sign-On Bonus

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    "description": "<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 14pt\"><span style=\"font-weight: bold\">Help Clients. Support Pets. Make a Real Impact.</span></span></p>\n<p><span style=\"color: rgb(0, 0, 0)\"><em><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt\">Looking for meaningful work? Come join our front desk!</span></em></span><br><br></p>\n<p><span style=\"color: rgb(0, 0, 0)\"><em><br></em></span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\"><span style=\"font-weight: bold\">Anne Arundel Veterinary Emergency Clinic (AAVEC)</span> has been delivering outstanding patient care for over 30+ years. Located just five minutes from downtown Annapolis, our state-of-the-art emergency and referral center is open 24 hours a day, 7 days a week, 365 days a year.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">We are proud to have a large, collaborative team that includes over 20+ veterinarians, 50+ technicians, 20+ assistants, and 15+ client service representatives. In addition to our emergency and critical care services, we work alongside on-site specialists in Neurology, Cardiology, Internal Medicine, Oncology, Surgery, Ophthalmology, and Rehabilitation. </span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); text-decoration: underline\"><span style=\"font-family: arial, helvetica, sans-serif; font-weight: bold\">We’re currently seeking compassionate and experienced Client Service Representatives (CSRs) to join our front desk team.</span></span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 14pt; font-weight: bold\">Who You Are</span><br><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">You’re the calm in the storm. You communicate clearly, think quickly, and understand that a kind word or steady tone can make all the difference for a client in crisis. You take pride in creating a positive, professional experience—even when things get hectic. You’re highly organized, detail-oriented, and able to juggle multiple responsibilities without losing your sense of empathy or composure.</span><br></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 14pt; font-weight: bold\">What You’ll Do</span><br><br></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Greet clients warmly and professionally—both in person and over the phone</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Triage incoming calls using a multi-line phone system, assess urgency, and respond to inquiries promptly and accurately</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Evaluate arriving cases to help prioritize patient care</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Clearly explain treatment plans, next steps, and associated costs</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Act as a communication link between clients, clinicians, and referring veterinarians</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Process payments and financial transactions accurately and with discretion</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Maintain and update electronic medical records and patient documentation</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Provide emotional support and guidance—especially during sensitive or end-of-life situations</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Facilitate smooth check-in, update, and discharge processes</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Handle client concerns and complaints with empathy and professionalism</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Maintain a clean, welcoming, and organized lobby/waiting area</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Collaborate with fellow CSRs to ensure seamless team coverage and support</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 14pt; font-weight: bold\">What We’re Looking For</span><br><br></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Veterinary experience or a minimum of 2 years of high-level customer service experience</span><br><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\"><em>(experience in fast-paced, emotionally demanding environments strongly preferred)</em></span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Self-motivated and able to work independently without constant supervision</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Skilled at multitasking and communicating clearly under pressure</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Strong attention to detail and confidence working with sensitive or confidential information</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Tech-savvy and quick to learn veterinary-specific software systems</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Professional demeanor with experience in de-escalating tense or emotional situations</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Flexible, adaptable, and eager to learn and grow in a fast-paced environment</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Availability to work weekends and holidays as part of a rotating schedule</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 14pt; font-weight: bold\">Available Shift</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0)\"><span style=\"font-family: arial, helvetica, sans-serif\">Overnight Shifts:   </span><span style=\"font-family: arial, helvetica, sans-serif\">8:00pm – 6:00am</span></span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">This position follows a four-day, 10-hour overnight schedule, giving you three days off each week. While schedules are not fixed, overnight hours remain consistent, and specific days may vary slightly to support the team and patient care. Team members hired for this role will be scheduled exclusively for overnight shifts.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">For those interested in additional hours, there may be opportunities to pick up extra shifts based on clinic needs.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 14pt; font-weight: bold\">Why Work at AAVEC?</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">At AAVEC, we know that veterinary medicine is a team sport—and we couldn’t do what we do without the dedication, talent, and compassion of our staff. That’s why we work hard to create an environment where our people feel valued, supported, and inspired.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">We’re not just co-workers—we’re a team, and we take care of each other like one. From the front desk to the ICU, everyone plays a critical role in the care we provide. And because we know this work is both meaningful and challenging, we make sure to recognize and celebrate our team throughout the year.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Here’s just a glimpse of what makes AAVEC a great place to be:</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Quarterly staff events &amp; team-building activities</span><br><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">(Staff Olympics, Pumpkin Decorating Contests, Secret Santa, and more)</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Celebrations for milestones, achievements, and everyday wins</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Festive hospital-wide decorations during Mardi Gras, Halloween, St. Patrick’s Day, and beyond</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Community giving on behalf of our team to causes like the SPCA, Breast Cancer Awareness, and Suicide Prevention</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">A culture that prioritizes kindness, growth, and mutual respect</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Whether you’re on the phones, supporting clients, or helping navigate emergencies, your work here truly matters—and we make sure you feel that every step of the way.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 14pt; font-weight: bold\">Benefits</span><br></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">We offer a comprehensive benefits package designed to support and reward our team members:</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Competitive hourly pay (commensurate with experience)</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Four 10-hour shifts per week for improved work-life balance</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Shift differential for afternoons, evenings and overnight hours</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Holiday pay</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Medical, Dental, and Vision Insurance</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Employee Assistance Program (EAP)</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Short-Term, Long-Term Disability &amp; Life Insurance</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Referral Program</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Paid Time Off (PTO)</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">401(k) with employer match</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Generous employee pet care discount</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Company paid uniforms</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Opportunities for training and career development</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">A close-knit, collaborative, mission-driven team</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-weight: bold\">Join us and make a difference—one client, one pet, one moment at a time.</span></p>",
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