Specialist, Member Engagement

{
  "content_hash": "1fcac3ba383efcfb629cbbd732a77c37c608cc7e25f96123f8336ab15de99636",
  "source_hash": "1c47a1296cb40d59c6ce677371bd2c3d94b3a18811faa1af436841794d420697",
  "last_changed_at": "2026-06-06T11:30:43.000Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "FL, United States",
    "city": null,
    "region": "FL",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T11:30:42.571Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "FL, United States",
      "city": null,
      "region": "FL",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": "remote",
  "salary_period": null,
  "workplace_type": "remote",
  "salary_currency": null
}

{}

{
  "detail": {
    "Id": "2037209",
    "Title": "Specialist, Member Engagement",
    "media": [],
    "skills": [],
    "JobType": null,
    "Category": "Growth & Community Engagement",
    "JobGrade": null,
    "JobLevel": null,
    "JobShift": null,
    "WorkDays": null,
    "WorkHours": null,
    "WorkYears": null,
    "Department": null,
    "HotJobFlag": false,
    "StudyLevel": null,
    "WorkMonths": null,
    "WorkerType": null,
    "GeographyId": 300000001243010,
    "JobFamilyId": 300001481115371,
    "JobFunction": "Member Engagement",
    "JobSchedule": "Full time",
    "BusinessUnit": null,
    "ContractType": null,
    "Organization": null,
    "TrendingFlag": false,
    "workLocation": [
      {
        "Country": "US",
        "Region1": "LOS ANGELES",
        "Region2": "CA",
        "Region3": null,
        "Building": null,
        "Latitude": "33.76764",
        "Longitude": "-118.19338",
        "LocationId": 100000000335481,
        "PostalCode": "90802",
        "TownOrCity": "Long Beach",
        "AddressLine1": "200 Oceangate",
        "AddressLine2": "Ste 100",
        "AddressLine3": null,
        "AddressLine4": null,
        "LocationName": "Remote Employees"
      }
    ],
    "ContentLocale": "en",
    "HiringManager": null,
    "LegalEmployer": null,
    "RequisitionId": 300002790760630,
    "WorkplaceType": "",
    "BusinessUnitId": 100000000335615,
    "OrganizationId": 300000007437032,
    "GeographyNodeId": 100009205121161,
    "JobFunctionCode": "MEN",
    "LegalEmployerId": 300000007437032,
    "PrimaryLocation": "FL, United States",
    "RequisitionType": "Standard",
    "NumberOfOpenings": null,
    "WorkplaceTypeCode": null,
    "BeFirstToApplyFlag": false,
    "otherWorkLocations": [],
    "secondaryLocations": [
      {
        "Name": "St Petersburg, FL, United States",
        "Latitude": "27.77119",
        "Longitude": "-82.63876",
        "CountryCode": "US",
        "GeographyId": 300000001267809,
        "GeographyNodeId": 100009205124795,
        "RequisitionLocationId": 300002790776887
      },
      {
        "Name": "Miami, FL, United States",
        "Latitude": "25.77481",
        "Longitude": "-80.19773",
        "CountryCode": "US",
        "GeographyId": 300000001267321,
        "GeographyNodeId": 100009205124723,
        "RequisitionLocationId": 300002790776869
      },
      {
        "Name": "Tampa, FL, United States",
        "Latitude": "27.94653",
        "Longitude": "-82.45927",
        "CountryCode": "US",
        "GeographyId": 300000001267454,
        "GeographyNodeId": 100009205125073,
        "RequisitionLocationId": 300002790764744
      },
      {
        "Name": "Orlando, FL, United States",
        "Latitude": "28.53823",
        "Longitude": "-81.37739",
        "CountryCode": "US",
        "GeographyId": 300000001267685,
        "GeographyNodeId": 100009205125164,
        "RequisitionLocationId": 300002790770639
      },
      {
        "Name": "Jacksonville, FL, United States",
        "Latitude": "30.33147",
        "Longitude": "-81.65622",
        "CountryCode": "US",
        "GeographyId": 300000001267370,
        "GeographyNodeId": 100009205124840,
        "RequisitionLocationId": 300002790770663
      }
    ],
    "ExternalContactName": null,
    "ShortDescriptionStr": "",
    "ExternalContactEmail": null,
    "ExternalPostedEndDate": null,
    "OtherRequisitionTitle": null,
    "requisitionFlexFields": [
      {
        "Value": "$14.90 - $29.06 Hourly *Actual compensation may vary based on geographic location, work experience, education and/or skill level",
        "Prompt": "Salary Range",
        "ControlType": "TextArea",
        "SequenceNumber": 21
      }
    ],
    "ApplyWhenNotPostedFlag": false,
    "DomesticTravelRequired": null,
    "ExternalDescriptionStr": "<p><strong>Job Description</strong>&nbsp;<br><strong>Job Summary</strong>&nbsp;<br>\n Responsible for continuous quality improvements regarding member engagement and member retention. Represents Member issues in areas involving member impact and engagement including: Appeals and Grievances, Member Problem Research and Resolution, and the development/maintenance of Member Materials.&nbsp;<br>\n &nbsp; <strong>Knowledge/Skills/Abilities</strong>&nbsp;<br>\n • Maintains confidential telephone line to provide direct assistance to Members and/or family members who are unable to resolve their issues or complaints individually. Serves as an advocate in working with providers, regulatory agencies, outside agencies, co-workers and other departments as appropriate. Conducts in person meetings with Members and/or family members as appropriate. Logs all cases in a database.&nbsp;<br>\n • Assists members in the complaint and appeal process. Determines the nature of the member's needs or problem; informs members of their rights in the complaints and appeals process; and advises/refers as appropriate for investigation and resolution.&nbsp;<br>\n • Conducts focus groups in service delivery area as needed to ensure member needs are being addressed.&nbsp;<br>\n • Educates members on covered services available to them, including preventive services.&nbsp;<br>\n • Participates in annual member complaints and appeals training with health plan, including the member advocate/engagement role..&nbsp;<br>\n &nbsp; <strong>Job Qualifications</strong>&nbsp;<br><br><strong>Required Education</strong>&nbsp;<br>\n High School diploma.&nbsp;<br><strong>Required Experience</strong>&nbsp;<br>\n 2 years experience in customer service, consumer advocacy, and/or health care systems. Experience conducting intake, interviews, and/or research of consumer or provider issues. Basic understanding of managed healthcare systems and mental health issues.&nbsp;<br><strong>Required License, Certification, Association</strong>&nbsp;<br>\n Must have valid driver's license with good driving record and be able to drive within applicable state or locality with reliable transportation.&nbsp;<br><strong>Preferred Education</strong>&nbsp;<br>\n Associate's or Bachelor's Degree in Social Work, Human Services or related field.&nbsp;</p>\n<p>&nbsp;</p>\n<p>#PJHPO3</p>\n<p>#LI-AC1<br><br>\n To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.&nbsp;<br><br>\n Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.</p>\n<p>&nbsp;</p>",
    "ObjectVerNumberProfile": null,
    "PrimaryLocationCountry": "US",
    "CorporateDescriptionStr": "",
    "ExternalPostedStartDate": "2026-05-28T15:57:59+00:00",
    "ExternalQualificationsStr": "",
    "InternalQualificationsStr": "",
    "OrganizationDescriptionStr": "",
    "primaryLocationCoordinates": [
      {
        "Latitude": "25.70441",
        "Longitude": "-80.25514",
        "CountryCode": "US",
        "GeographyId": 300000001243010,
        "GeographyNodeId": 100009205121161
      }
    ],
    "ExternalResponsibilitiesStr": "",
    "InternalResponsibilitiesStr": "",
    "InternationalTravelRequired": null
  },
  "list_job": {
    "Id": "2037209",
    "Title": "Specialist, Member Engagement",
    "JobType": null,
    "Distance": 1779926400000,
    "JobShift": null,
    "Language": "US",
    "WorkDays": null,
    "JobFamily": null,
    "Relevancy": 5,
    "WorkHours": null,
    "Department": null,
    "HotJobFlag": false,
    "PostedDate": "2026-05-28",
    "StudyLevel": null,
    "WorkerType": null,
    "GeographyId": 300000001243010,
    "JobFunction": null,
    "JobSchedule": null,
    "BusinessUnit": null,
    "ContractType": null,
    "ManagerLevel": null,
    "Organization": null,
    "TrendingFlag": false,
    "workLocation": [
      {
        "Country": "US",
        "Region1": "LOS ANGELES",
        "Region2": "CA",
        "Region3": null,
        "Building": null,
        "Latitude": 33.76764,
        "Longitude": -118.19338,
        "LocationId": 100000000335481,
        "PostalCode": "90802",
        "TownOrCity": "Long Beach",
        "AddressLine1": "200 Oceangate",
        "AddressLine2": "Ste 100",
        "AddressLine3": null,
        "AddressLine4": null,
        "LocationName": "Remote Employees"
      }
    ],
    "LegalEmployer": null,
    "MediaThumbURL": null,
    "WorkplaceType": "",
    "BusinessUnitId": 100000000335615,
    "OrganizationId": 300000007437032,
    "PostingEndDate": null,
    "LegalEmployerId": 300000007437032,
    "PrimaryLocation": "FL, United States",
    "WorkDurationYears": null,
    "WorkplaceTypeCode": null,
    "BeFirstToApplyFlag": false,
    "WorkDurationMonths": null,
    "otherWorkLocations": [],
    "secondaryLocations": [
      {
        "Name": "St Petersburg, FL, United States",
        "Latitude": 27.77119,
        "Longitude": -82.63876,
        "CountryCode": "US",
        "GeographyId": 300000001267809,
        "GeographyNodeId": 100009205124795,
        "RequisitionLocationId": 300002790776887
      },
      {
        "Name": "Miami, FL, United States",
        "Latitude": 25.77481,
        "Longitude": -80.19773,
        "CountryCode": "US",
        "GeographyId": 300000001267321,
        "GeographyNodeId": 100009205124723,
        "RequisitionLocationId": 300002790776869
      },
      {
        "Name": "Tampa, FL, United States",
        "Latitude": 27.94653,
        "Longitude": -82.45927,
        "CountryCode": "US",
        "GeographyId": 300000001267454,
        "GeographyNodeId": 100009205125073,
        "RequisitionLocationId": 300002790764744
      },
      {
        "Name": "Orlando, FL, United States",
        "Latitude": 28.53823,
        "Longitude": -81.37739,
        "CountryCode": "US",
        "GeographyId": 300000001267685,
        "GeographyNodeId": 100009205125164,
        "RequisitionLocationId": 300002790770639
      },
      {
        "Name": "Jacksonville, FL, United States",
        "Latitude": 30.33147,
        "Longitude": -81.65622,
        "CountryCode": "US",
        "GeographyId": 300000001267370,
        "GeographyNodeId": 100009205124840,
        "RequisitionLocationId": 300002790770663
      }
    ],
    "ShortDescriptionStr": "",
    "requisitionFlexFields": [],
    "DomesticTravelRequired": null,
    "PrimaryLocationCountry": "US",
    "ExternalQualificationsStr": null,
    "ExternalResponsibilitiesStr": null,
    "InternationalTravelRequired": null
  },
  "detail_meta": {
    "url": "https://hckd.fa.us2.oraclecloud.com/hcmRestApi/resources/latest/recruitingCEJobRequisitionDetails?expand=all&onlyData=true&finder=ById;Id=%222037209%22,siteNumber=CX_1",
    "http_status": 200,
    "content_type": "application/json",
    "response_bytes": 7403
  },
  "detail_errors": []
}