Application Support Engineer (weekend shift)

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    "description": "<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">About us:</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Join<span style=\"font-weight: bold\"> oneZero</span>, a global leader in multi-asset enterprise trading technology, trusted by over 200 financial institutions worldwide. With Operations across USA, UK, Singapore and Australia, we empower banks, brokerages and hedge funds with a highly customisable, ultra-low-latency platform that sits at the core of modern financial markets.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">At oneZero, we don’t just build cutting-edge technology, we create an environment where exceptional people can thrive. Our culture is collaborative, high-performing and driven by real impact. It’s a place where your ideas are valued, your expertise is recognised, and your work genuinely makes a difference.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">We’re proud to be consistently recognised as a top employer:</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Best Places to Work — Business Intelligence Group (3 consecutive years)</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">2025 Great Place To Work® Australia Certified™</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Over the last few years, oneZero has seen a surge of interest from our client base in trading digital assets like bitcoin and other cryptocurrencies. Our platform is primed and ready to support this emerging asset class, allowing our clients to actively participate in the digital asset space 24 hours a day, 7 days a week. </span></p>\n<p><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">We’re excited to expand and evolve our support model to accommodate the continuous trading hours of these digital assets. This change will also put us in the perfect position to handle the transition of traditional OTC FX markets to extended off-hours trading. </span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Come and join the oneZero team to collaborate on this brand-new industry dynamic!</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">What you will enjoy: </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">We believe people do their best work when they feel supported, rewarded and inspired:</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Competitive bonus structure</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Flexible hybrid working arrangements</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Company-provided parking</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Daily lunch in the office</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Private health insurance</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Monthly wellbeing program subscription</span><br><br></li>\n</ul>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Job Description: </span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">The Application Support Engineer position supports customer-facing operations by responding to operational and business issues. This position is also responsible for planning, deploying, and supporting client implementations of oneZero's products.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">This position will be responsible for planning and executing weekend activities in coordination with our existing Monday-through-Friday support team. This work will include carrying out upgrades and migrations for the oneZero application software, processing client service requests, and providing application support to clients over the phone, email, and live chat.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">The successful applicant for the Application Support Engineer position will be required to work full-time hours spread across set days during the usual business week and weekend. The typical schedule will be four weekdays and one weekend day per week. This is subject to an initial 8-week training period from the commencement date, during which all work will be performed Monday to Friday.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-family: Arial, sans-serif; font-weight: bold\">Specific Duties:</span><span style=\"font-family: Arial, sans-serif\"><br><br></span></span></p>\n<ul>\n<li><span style=\"color: rgb(38, 38, 38); font-family: Arial, sans-serif; font-size: 12pt\">Monitor production systems and analyze alerts to determine severity, business impact, and appropriate response strategy using technical expertise and operational experience.</span></li>\n<li><span style=\"color: rgb(38, 38, 38); font-family: Arial, sans-serif; font-size: 12pt\">Investigate system anomalies by correlating logs, metrics, and traces to identify root causes and determine remediation approaches.</span></li>\n<li><span style=\"color: rgb(38, 38, 38); font-family: Arial, sans-serif; font-size: 12pt\">Determine and execute appropriate corrective actions based on assessment of technical risk, business impact, and available remediation options (e.g., service restarts, failovers, configuration adjustments, rollbacks).</span></li>\n<li><span style=\"color: rgb(38, 38, 38); font-family: Arial, sans-serif; font-size: 12pt\">Exercise independent judgment to balance response speed against technical risk when selecting among multiple remediation options in consultation with industry best practices.</span></li>\n<li><span style=\"color: rgb(38, 38, 38); font-family: Arial, sans-serif; font-size: 12pt\">Evaluate incident severity and business impact to determine when immediate action is warranted versus when to coordinate with engineering teams for complex or systemic issues.</span></li>\n<li><span style=\"color: rgb(38, 38, 38); font-family: Arial, sans-serif; font-size: 12pt\">Evaluate and enhance runbooks, operational procedures, and monitoring strategies based on operational experience and evolving system requirements.</span></li>\n<li><span style=\"color: rgb(38, 38, 38); font-family: Arial, sans-serif; font-size: 12pt\">Plan and coordinate deployments by assessing risk, determining validation strategies, monitoring key performance indicators, and making go/no-go decisions during rollout phases.</span></li>\n<li><span style=\"color: rgb(38, 38, 38); font-family: Arial, sans-serif; font-size: 12pt\">Plan and execute client implementations by evaluating readiness criteria, identifying technical dependencies, determining deployment sequencing, and designing validation strategies for bridging, aggregation, and reporting components.</span></li>\n<li><span style=\"color: rgb(38, 38, 38); font-family: Arial, sans-serif; font-size: 12pt\">Assess client connectivity requirements and infrastructure readiness, making informed recommendations about configuration approaches and integration patterns to ensure successful production transitions.</span></li>\n<li><span style=\"color: rgb(38, 38, 38); font-family: Arial, sans-serif; font-size: 12pt\">Partner with client-facing teams to assess operational risks, define technical requirements, and determine handover readiness for steady-state support.</span></li>\n<li><span style=\"color: rgb(38, 38, 38); font-family: Arial, sans-serif; font-size: 12pt\">Identify recurring operational patterns and design automation solutions (scripts, tooling, monitoring enhancements) that improve efficiency and system reliability while maintaining appropriate safety controls.</span></li>\n<li><span style=\"color: rgb(38, 38, 38); font-family: Arial, sans-serif; font-size: 12pt\">Analyze operational outcomes and document decisions, rationale, and results for auditability and continuous improvement.</span></li>\n<li><span style=\"color: rgb(38, 38, 38); font-family: Arial, sans-serif; font-size: 12pt\">Lead post-incident analysis by evaluating contributing factors and recommending process improvements, monitoring enhancements, or architectural changes.</span></li>\n<li><span style=\"color: rgb(38, 38, 38); font-family: Arial, sans-serif; font-size: 12pt\">Analyze trade execution issues, pricing anomalies, and connectivity problems by evaluating FIX/API message flows to determine whether issues require operational intervention or engineering escalation.</span></li>\n<li><span style=\"color: rgb(38, 38, 38); font-family: Arial, sans-serif; font-size: 12pt\">Assess and validate client onboarding prerequisites (API credentials, connectivity parameters, spread and routing configurations), making informed judgments about deployment readiness and identifying gaps requiring resolution.</span></li>\n<li><span style=\"color: rgb(38, 38, 38); font-family: Arial, sans-serif; font-size: 12pt\">Evaluate liquidity provider and platform connectivity issues, determining whether problems stem from configuration, network, or systemic factors.</span></li>\n<li><span style=\"color: rgb(38, 38, 38); font-family: Arial, sans-serif; font-size: 12pt\">Respond to client inquiries by analyzing technical issues, determining appropriate solutions, and providing guidance within SLA commitments.</span></li>\n<li><span style=\"color: rgb(38, 38, 38); font-family: Arial, sans-serif; font-size: 12pt\">Assess recurring client issues and technical patterns to identify opportunities for documentation improvements, process enhancements, or engineering solutions.</span></li>\n<li><span style=\"color: rgb(38, 38, 38); font-family: Arial, sans-serif; font-size: 12pt\">Ensure operational activities adhere to security best practices and change management procedures, exercising judgment about appropriate controls for different types of changes.</span></li>\n<li><span style=\"color: rgb(38, 38, 38); font-family: Arial, sans-serif; font-size: 12pt\">Handle sensitive client credentials and configuration data according to established security frameworks, making risk-based decisions about access and handling procedures.</span></li>\n<li><span style=\"color: rgb(38, 38, 38); font-family: Arial, sans-serif; font-size: 12pt\">Exercise judgment in determining appropriate response urgency and escalation based on business impact, technical severity, and client criticality for issues including latency spikes, connectivity problems, trade discrepancies, and configuration gaps.</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(38, 38, 38); font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Required Skills:</span><br></p>\n<p><br></p>\n<ul>\n<li>3+ years in financial markets production operations, site reliability engineering, or technical support for mission-critical systems.</li>\n<li>Basic Windows OS system administration skills and networking knowledge (diagnostics, troubleshooting, performance analysis).</li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(38, 38, 38); font-family: Arial, sans-serif; font-size: 12pt\">Experience using monitoring and observability tools to diagnose system behavior and performance issues.</span></li>\n<li><span style=\"color: rgb(38, 38, 38); font-family: Arial, sans-serif; font-size: 12pt\">Demonstrated ability to analyze complex technical issues, evaluate remediation options, and make sound decisions under time pressure.</span></li>\n<li><span style=\"color: rgb(38, 38, 38); font-family: Arial, sans-serif; font-size: 12pt\">Clear written and verbal communication skills for incident documentation, client interaction, and cross-team collaboration.</span></li>\n<li><span style=\"color: rgb(38, 38, 38); font-family: Arial, sans-serif; font-size: 12pt\">Scripting (Python, Bash, PowerShell or similar) for simple automation and reporting.</span></li>\n<li><span style=\"color: rgb(38, 38, 38); font-family: Arial, sans-serif; font-size: 12pt\">Direct experience supporting or onboarding technical client integrations (readiness checks, configuration validation, data flow verification).</span></li>\n<li><span style=\"color: rgb(38, 38, 38); font-family: Arial, sans-serif; font-size: 12pt\">Familiarity with bridging, aggregation, and reporting integration patterns (or demonstrable ability to learn them rapidly).</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(38, 38, 38); font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Attractive Skills:</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"color: rgb(38, 38, 38); font-family: Arial, sans-serif; font-size: 12pt\">Exposure to real‑time data or financial technology environments.</span></li>\n<li><span style=\"color: rgb(38, 38, 38); font-family: Arial, sans-serif; font-size: 12pt\">Basic Linux system administration skills and networking knowledge (diagnostics, troubleshooting, performance analysis).</span></li>\n<li><span style=\"color: rgb(38, 38, 38); font-family: Arial, sans-serif; font-size: 12pt\">Container platform familiarity (For Example, ECS).</span></li>\n<li><span style=\"color: rgb(38, 38, 38); font-family: Arial, sans-serif; font-size: 12pt\">Streaming / messaging systems (Kafka, Kinesis, or similar).</span></li>\n<li><span style=\"color: rgb(38, 38, 38); font-family: Arial, sans-serif; font-size: 12pt\">Basic performance troubleshooting (resource usage, latency, responsiveness patterns).</span></li>\n<li><span style=\"color: rgb(38, 38, 38); font-family: Arial, sans-serif; font-size: 12pt\">Foundational security hygiene (least privilege, credential handling best practices).</span></li>\n<li><span style=\"color: rgb(38, 38, 38); font-family: Arial, sans-serif; font-size: 12pt\">VMware virtualization exposure.</span></li>\n<li><span style=\"color: rgb(38, 38, 38); font-family: Arial, sans-serif; font-size: 12pt\">Administering MetaTrader (MT4, MT5) servers or related components.</span></li>\n<li><span style=\"color: rgb(38, 38, 38); font-family: Arial, sans-serif; font-size: 12pt\">Advanced PowerShell or broader programming (Go, Java, .NET) for tooling enhancements.</span></li>\n<li><span style=\"color: rgb(38, 38, 38); font-family: Arial, sans-serif; font-size: 12pt\">Supporting financial services clients in production triage contexts.</span></li>\n<li><span style=\"color: rgb(38, 38, 38); font-family: Arial, sans-serif; font-size: 12pt\">Knowledge of core financial markets concepts (pricing, spreads, order flow).</span></li>\n<li><span style=\"color: rgb(38, 38, 38); font-family: Arial, sans-serif; font-size: 12pt\">Brokerage middle or back office operational experience (trade capture, reconciliation, reporting).</span></li>\n<li><span style=\"color: rgb(38, 38, 38); font-family: Arial, sans-serif; font-size: 12pt\">Experience automating repetitive operational tasks (scripted runbook wrappers, small tooling improvements).</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(38, 38, 38); font-family: Arial, sans-serif; font-size: 12pt\">So, what are you waiting for? <span style=\"font-weight: bold\">APPLY </span>now! </span></p>",
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