Guest Service Representative - Holiday Inn Express Grandville

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  "last_changed_at": "2026-05-30T05:38:09.172Z",
  "active_status": "active"
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  "location": {
    "raw": "Grandville, MI, 49418",
    "city": "Grandville",
    "region": "MI",
    "country": "United States",
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  "inferred_at": "2026-06-06T18:44:23.411Z",
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{
  "detail": {
    "url": "https://suburbaninns.applytojob.com/apply/jobs/details/ZsrJMtmrg9?&",
    "heading": "Guest Service Representative - Holiday Inn Express Grandville",
    "html_title": "JazzHR » Job Listings",
    "canonical_url": "https://suburbaninns.applytojob.com/apply/ZsrJMtmrg9/Guest-Service-Representative-Holiday-Inn-Express-Grandville",
    "description_html": "<p style=\"text-align:center;\"><img alt=\"\" height=\"126\" src=\"https://assets.jazz.co/customers/customer_20141223193601_EPITO43CVMXIEG0Y/layout/20230817182613-Holiday%20Inn%20Express%20Logo.png\" width=\"248\"></p><p style=\"margin-top:16px;margin-bottom:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:'Lucida Sans Unicode', 'Lucida Grande', sans-serif;\"><b>Join The Inn Crowd! The Holiday Inn Express in Grandville is a fast-paced, high-energy workplace, with endless opportunities for advancement.  Come join the best team in the Hospitality Industry!</b>​</span></span></p><p style=\"margin-top:16px;margin-bottom:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:'Lucida Sans Unicode', 'Lucida Grande', sans-serif;\"><b>* Shift:</b> 2nd Shift, looking for someone with <strong><u>weekend availability</u></strong>. PART-TIME</span></span></p><p style=\"margin-top:16px;margin-bottom:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:'Lucida Sans Unicode', 'Lucida Grande', sans-serif;\"><b>*Wage: </b>Starting at $16/hour</span></span></p><p style=\"margin-top:16px;margin-bottom:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:'Lucida Sans Unicode', 'Lucida Grande', sans-serif;\"><b>* This position can be used as a PAID internship</b></span></span></p><p style=\"margin-top:16px;margin-bottom:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:'Lucida Sans Unicode', 'Lucida Grande', sans-serif;\">As a Guest Service Representative you would be responsible for providing strong sales techniques and excellent guest service, according to Suburban Inns’ Core Values and Suburban Inns/IHG standards, as well as going above and beyond to ensure that guests are 100% satisfied. </span></span></p><p><span style=\"font-size:12px;\"><span style=\"font-family:'Lucida Sans Unicode', 'Lucida Grande', sans-serif;\"><b>Guest Service Representative Benefits Include:</b></span></span></p><ul><li><span style=\"font-size:12px;\"><span style=\"font-family:'Lucida Sans Unicode', 'Lucida Grande', sans-serif;\">Employee and Friends & Family hotel and restaurant discounts</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:'Lucida Sans Unicode', 'Lucida Grande', sans-serif;\">Earned Paid Time Off for ALL Team Members</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:'Lucida Sans Unicode', 'Lucida Grande', sans-serif;\">Insurance (health, vision, dental, life) for full time Team Members</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:'Lucida Sans Unicode', 'Lucida Grande', sans-serif;\">Flexible schedules </span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:'Lucida Sans Unicode', 'Lucida Grande', sans-serif;\">Holiday Pay</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:'Lucida Sans Unicode', 'Lucida Grande', sans-serif;\">8 hours of paid volunteer time per year </span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:'Lucida Sans Unicode', 'Lucida Grande', sans-serif;\">Advancement opportunities</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:'Lucida Sans Unicode', 'Lucida Grande', sans-serif;\">Monetary recognition program</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:'Lucida Sans Unicode', 'Lucida Grande', sans-serif;\">Monetary referral program</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:'Lucida Sans Unicode', 'Lucida Grande', sans-serif;\">100% paid maternity/paternity or adoption leave for those who qualify for FMLA</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:'Lucida Sans Unicode', 'Lucida Grande', sans-serif;\">Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)</span></span></li></ul><p style=\"margin-top:16px;margin-bottom:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Tahoma, sans-serif;\"><b><u><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\">Essential Functions:</span></span></u></b></span></span></p><ul style=\"margin-top:16px;margin-bottom:8px;\"><li style=\"margin-top:16px;margin-bottom:8px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Tahoma, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\">Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued</span></span></span></span></li><li style=\"margin-top:16px;margin-bottom:8px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Tahoma, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\">Sell the property according to the Suburban Inns sales standard</span></span></span></span></li><li style=\"margin-top:16px;margin-bottom:8px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Tahoma, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\">Gather the appropriate data from each guest, from address information to credit cards and signatures</span></span></span></span></li><li style=\"margin-top:16px;margin-bottom:8px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Tahoma, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\">Follow the shift checklists each day, completing every task in order to ensure smooth and efficient hotel operations</span></span></span></span></li><li style=\"margin-top:16px;margin-bottom:8px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Tahoma, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\">Record any special needs or requests and unique occurrences throughout the shift in Quore. Communicate any unordinary occurrences to the next shift</span></span></span></span></li><li style=\"margin-top:16px;margin-bottom:8px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Tahoma, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\">Complete any required emergency trained needed according to Suburban Inns and brand standards, with documentation of training being completed. Stay knowledgeable of all emergency procedure and aware of how to handle each situation. </span></span></span></span></li><li style=\"margin-top:16px;margin-bottom:8px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Tahoma, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\">Maintain a neat and clean workspace at the front desk and adjacent areas</span></span></span></span></li><li style=\"margin-top:16px;margin-bottom:8px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Tahoma, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\">Perform property walk-arounds as needed throughout the shift, and address all issues encountered.  All trash, used towels, room service trays, etc. must be picked up.  Keep eyes open for any and all safety and security issues. Report any problems to the appropriate department and General Manager</span></span></span></span></li><li style=\"margin-top:16px;margin-bottom:8px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Tahoma, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\">Responsible for the settlement and reconciling of guest accounts and paperwork</span></span></span></span></li><li style=\"margin-top:16px;margin-bottom:8px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Tahoma, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\">Balance cash drawer and make appropriate cash drops</span></span></span></span></li><li style=\"margin-top:16px;margin-bottom:8px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Tahoma, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\">Provide excellent guest service:</span></span></span></span><ul style=\"list-style-type:circle;\"><li style=\"margin-top:16px;margin-bottom:8px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Tahoma, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\">Supply information to guests regarding hotel policies, services, and amenities</span></span></span></span></li><li style=\"margin-top:16px;margin-bottom:8px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Tahoma, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\">Respond to guest requests for assistance and information on the surrounding areas, such as directions, dining, and entertainment</span></span></span></span></li><li style=\"margin-top:16px;margin-bottom:8px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Tahoma, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\">Handle all guest concerns and be able to problem solve in a tactful, professional manner</span></span></span></span></li></ul></li><li style=\"margin-top:16px;margin-bottom:8px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Tahoma, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\">Maintain open lines of communication between all departments within the hotel</span></span></span></span></li><li style=\"margin-top:16px;margin-bottom:8px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Tahoma, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\">Follow all Suburban Inns Processes</span></span></span></span></li><li style=\"margin-top:16px;margin-bottom:8px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Tahoma, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\">Exhibit regular and recurrent attendance records</span></span></span></span></li><li style=\"margin-top:16px;margin-bottom:8px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Tahoma, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\">Other duties as requested by management</span></span></span></span></li></ul><p style=\"margin-top:16px;margin-bottom:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Tahoma, sans-serif;\"><b><u><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\">Position Requirements:</span></span></u></b></span></span><br><span style=\"font-size:12pt;\"><span style=\"font-family:Tahoma, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\">Minimum Knowledge:  Requires ability to interpret/extract information and/or perform arithmetic functions. May require typing, basic computer knowledge, record keeping, or word processing.  Good communication skills</span></span></span></span><br><span style=\"font-size:12pt;\"><span style=\"font-family:Tahoma, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\">Formal Education and Job-Related Experience:<b> </b>This position requires a minimum formal education of a high school diploma or equivalent related experience. </span></span></span></span><br><span style=\"font-size:12pt;\"><span style=\"font-family:Tahoma, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\">License, Training, and/or Certification Required: CPR Training (may be completed upon hire). </span></span></span></span><br><span style=\"font-size:12pt;\"><span style=\"font-family:Tahoma, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\">Work Schedule: Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments.  Schedule varies according to business demands and needs</span></span></span></span><br><span style=\"font-size:12pt;\"><span style=\"font-family:Tahoma, sans-serif;\"><b><u><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\">Uniform and Appearance Guidelines:</span></span></u></b><b><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\">         </span></span></b></span></span><br><span style=\"font-size:12pt;\"><span style=\"font-family:Tahoma, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\">Uniform:  Uniform and name tag provided.  Close-toed are the responsibility of the Team Member.</span></span></span></span><br><span style=\"font-size:12pt;\"><span style=\"font-family:Tahoma, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\">Appearance:  Hair must be kept well-groomed. All facial piercings and tattoos that are not covered by a work uniform must be approved by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. This policy will be administered by the position’s supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Vice President of Operations has the authority to veto any decision made by the position’s supervisor<b>        </b></span></span></span></span><br><b><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\">We are a dynamic organization in a rapidly changing industry. Accordingly, the responsibilities associated with this job will change from time to time in accordance with business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above. </span></span></b></p><p style=\"text-align:center;\"><img alt=\"\" height=\"204\" src=\"https://assets.jazz.co/customers/customer_20141223193601_EPITO43CVMXIEG0Y/layout/20230817182537-Inn-Crowd-Banner.png\" width=\"552\"></p><p></p>",
    "description_text": "Join The Inn Crowd! The Holiday Inn Express in Grandville is a fast-paced, high-energy workplace, with endless opportunities for advancement.  Come join the best team in the Hospitality Industry! ​\n * Shift:  2nd Shift, looking for someone with  weekend availability . PART-TIME\n *Wage: Starting at $16/hour\n * This position can be used as a PAID internship\n As a Guest Service Representative you would be responsible for providing strong sales techniques and excellent guest service, according to Suburban Inns’ Core Values and Suburban Inns/IHG standards, as well as going above and beyond to ensure that guests are 100% satisfied.\n Guest Service Representative Benefits Include:\n Employee and Friends & Family hotel and restaurant discounts\n Earned Paid Time Off for ALL Team Members\n Insurance (health, vision, dental, life) for full time Team Members\n Flexible schedules\n Holiday Pay\n 8 hours of paid volunteer time per year\n Advancement opportunities\n Monetary recognition program\n Monetary referral program\n 100% paid maternity/paternity or adoption leave for those who qualify for FMLA\n Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)\n Essential Functions:\n Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued\n Sell the property according to the Suburban Inns sales standard\n Gather the appropriate data from each guest, from address information to credit cards and signatures\n Follow the shift checklists each day, completing every task in order to ensure smooth and efficient hotel operations\n Record any special needs or requests and unique occurrences throughout the shift in Quore. Communicate any unordinary occurrences to the next shift\n Complete any required emergency trained needed according to Suburban Inns and brand standards, with documentation of training being completed. Stay knowledgeable of all emergency procedure and aware of how to handle each situation.\n Maintain a neat and clean workspace at the front desk and adjacent areas\n Perform property walk-arounds as needed throughout the shift, and address all issues encountered.  All trash, used towels, room service trays, etc. must be picked up.  Keep eyes open for any and all safety and security issues. Report any problems to the appropriate department and General Manager\n Responsible for the settlement and reconciling of guest accounts and paperwork\n Balance cash drawer and make appropriate cash drops\n Provide excellent guest service: Supply information to guests regarding hotel policies, services, and amenities\n Respond to guest requests for assistance and information on the surrounding areas, such as directions, dining, and entertainment\n Handle all guest concerns and be able to problem solve in a tactful, professional manner\n Maintain open lines of communication between all departments within the hotel\n Follow all Suburban Inns Processes\n Exhibit regular and recurrent attendance records\n Other duties as requested by management\n Position Requirements:\n Minimum Knowledge:  Requires ability to interpret/extract information and/or perform arithmetic functions. May require typing, basic computer knowledge, record keeping, or word processing.  Good communication skills\n Formal Education and Job-Related Experience: This position requires a minimum formal education of a high school diploma or equivalent related experience.\n License, Training, and/or Certification Required: CPR Training (may be completed upon hire).\n Work Schedule: Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments.  Schedule varies according to business demands and needs\n Uniform and Appearance Guidelines:\n Uniform:  Uniform and name tag provided.  Close-toed are the responsibility of the Team Member.\n Appearance:  Hair must be kept well-groomed. All facial piercings and tattoos that are not covered by a work uniform must be approved by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. This policy will be administered by the position’s supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Vice President of Operations has the authority to veto any decision made by the position’s supervisor\n We are a dynamic organization in a rapidly changing industry. Accordingly, the responsibilities associated with this job will change from time to time in accordance with business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.",
    "jsonld_jobposting": {
      "url": "https://suburbaninns.applytojob.com/apply/ZsrJMtmrg9/Guest-Service-Representative-Holiday-Inn-Express-Grandville",
      "@type": "JobPosting",
      "title": "Guest Service Representative - Holiday Inn Express Grandville",
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      "baseSalary": {
        "@type": "MonetaryAmount",
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      "datePosted": "2026-05-13",
      "description": "<p style=\"text-align:center;\"><img alt=\"\" height=\"126\" src=\"https://assets.jazz.co/customers/customer_20141223193601_EPITO43CVMXIEG0Y/layout/20230817182613-Holiday%20Inn%20Express%20Logo.png\" width=\"248\"></p><p style=\"margin-top:16px;margin-bottom:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:'Lucida Sans Unicode', 'Lucida Grande', sans-serif;\"><b>Join The Inn Crowd! The Holiday Inn Express in Grandville is a fast-paced, high-energy workplace, with endless opportunities for advancement.  Come join the best team in the Hospitality Industry!</b>​</span></span></p><p style=\"margin-top:16px;margin-bottom:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:'Lucida Sans Unicode', 'Lucida Grande', sans-serif;\"><b>* Shift:</b> 2nd Shift, looking for someone with <strong><u>weekend availability</u></strong>. PART-TIME</span></span></p><p style=\"margin-top:16px;margin-bottom:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:'Lucida Sans Unicode', 'Lucida Grande', sans-serif;\"><b>*Wage: </b>Starting at $16/hour</span></span></p><p style=\"margin-top:16px;margin-bottom:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:'Lucida Sans Unicode', 'Lucida Grande', sans-serif;\"><b>* This position can be used as a PAID internship</b></span></span></p><p style=\"margin-top:16px;margin-bottom:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:'Lucida Sans Unicode', 'Lucida Grande', sans-serif;\">As a Guest Service Representative you would be responsible for providing strong sales techniques and excellent guest service, according to Suburban Inns’ Core Values and Suburban Inns/IHG standards, as well as going above and beyond to ensure that guests are 100% satisfied. </span></span></p><p><span style=\"font-size:12px;\"><span style=\"font-family:'Lucida Sans Unicode', 'Lucida Grande', sans-serif;\"><b>Guest Service Representative Benefits Include:</b></span></span></p><ul><li><span style=\"font-size:12px;\"><span style=\"font-family:'Lucida Sans Unicode', 'Lucida Grande', sans-serif;\">Employee and Friends & Family hotel and restaurant discounts</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:'Lucida Sans Unicode', 'Lucida Grande', sans-serif;\">Earned Paid Time Off for ALL Team Members</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:'Lucida Sans Unicode', 'Lucida Grande', sans-serif;\">Insurance (health, vision, dental, life) for full time Team Members</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:'Lucida Sans Unicode', 'Lucida Grande', sans-serif;\">Flexible schedules </span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:'Lucida Sans Unicode', 'Lucida Grande', sans-serif;\">Holiday Pay</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:'Lucida Sans Unicode', 'Lucida Grande', sans-serif;\">8 hours of paid volunteer time per year </span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:'Lucida Sans Unicode', 'Lucida Grande', sans-serif;\">Advancement opportunities</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:'Lucida Sans Unicode', 'Lucida Grande', sans-serif;\">Monetary recognition program</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:'Lucida Sans Unicode', 'Lucida Grande', sans-serif;\">Monetary referral program</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:'Lucida Sans Unicode', 'Lucida Grande', sans-serif;\">100% paid maternity/paternity or adoption leave for those who qualify for FMLA</span></span></li><li><span style=\"font-size:12px;\"><span style=\"font-family:'Lucida Sans Unicode', 'Lucida Grande', sans-serif;\">Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)</span></span></li></ul><p style=\"margin-top:16px;margin-bottom:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Tahoma, sans-serif;\"><b><u><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\">Essential Functions:</span></span></u></b></span></span></p><ul style=\"margin-top:16px;margin-bottom:8px;\"><li style=\"margin-top:16px;margin-bottom:8px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Tahoma, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\">Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued</span></span></span></span></li><li style=\"margin-top:16px;margin-bottom:8px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Tahoma, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\">Sell the property according to the Suburban Inns sales standard</span></span></span></span></li><li style=\"margin-top:16px;margin-bottom:8px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Tahoma, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\">Gather the appropriate data from each guest, from address information to credit cards and signatures</span></span></span></span></li><li style=\"margin-top:16px;margin-bottom:8px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Tahoma, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\">Follow the shift checklists each day, completing every task in order to ensure smooth and efficient hotel operations</span></span></span></span></li><li style=\"margin-top:16px;margin-bottom:8px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Tahoma, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\">Record any special needs or requests and unique occurrences throughout the shift in Quore. Communicate any unordinary occurrences to the next shift</span></span></span></span></li><li style=\"margin-top:16px;margin-bottom:8px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Tahoma, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\">Complete any required emergency trained needed according to Suburban Inns and brand standards, with documentation of training being completed. Stay knowledgeable of all emergency procedure and aware of how to handle each situation. </span></span></span></span></li><li style=\"margin-top:16px;margin-bottom:8px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Tahoma, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\">Maintain a neat and clean workspace at the front desk and adjacent areas</span></span></span></span></li><li style=\"margin-top:16px;margin-bottom:8px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Tahoma, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\">Perform property walk-arounds as needed throughout the shift, and address all issues encountered.  All trash, used towels, room service trays, etc. must be picked up.  Keep eyes open for any and all safety and security issues. Report any problems to the appropriate department and General Manager</span></span></span></span></li><li style=\"margin-top:16px;margin-bottom:8px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Tahoma, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\">Responsible for the settlement and reconciling of guest accounts and paperwork</span></span></span></span></li><li style=\"margin-top:16px;margin-bottom:8px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Tahoma, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\">Balance cash drawer and make appropriate cash drops</span></span></span></span></li><li style=\"margin-top:16px;margin-bottom:8px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Tahoma, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\">Provide excellent guest service:</span></span></span></span><ul style=\"list-style-type:circle;\"><li style=\"margin-top:16px;margin-bottom:8px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Tahoma, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\">Supply information to guests regarding hotel policies, services, and amenities</span></span></span></span></li><li style=\"margin-top:16px;margin-bottom:8px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Tahoma, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\">Respond to guest requests for assistance and information on the surrounding areas, such as directions, dining, and entertainment</span></span></span></span></li><li style=\"margin-top:16px;margin-bottom:8px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Tahoma, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\">Handle all guest concerns and be able to problem solve in a tactful, professional manner</span></span></span></span></li></ul></li><li style=\"margin-top:16px;margin-bottom:8px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Tahoma, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\">Maintain open lines of communication between all departments within the hotel</span></span></span></span></li><li style=\"margin-top:16px;margin-bottom:8px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Tahoma, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\">Follow all Suburban Inns Processes</span></span></span></span></li><li style=\"margin-top:16px;margin-bottom:8px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Tahoma, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\">Exhibit regular and recurrent attendance records</span></span></span></span></li><li style=\"margin-top:16px;margin-bottom:8px;margin-left:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Tahoma, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\">Other duties as requested by management</span></span></span></span></li></ul><p style=\"margin-top:16px;margin-bottom:8px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Tahoma, sans-serif;\"><b><u><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\">Position Requirements:</span></span></u></b></span></span><br><span style=\"font-size:12pt;\"><span style=\"font-family:Tahoma, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\">Minimum Knowledge:  Requires ability to interpret/extract information and/or perform arithmetic functions. May require typing, basic computer knowledge, record keeping, or word processing.  Good communication skills</span></span></span></span><br><span style=\"font-size:12pt;\"><span style=\"font-family:Tahoma, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\">Formal Education and Job-Related Experience:<b> </b>This position requires a minimum formal education of a high school diploma or equivalent related experience. </span></span></span></span><br><span style=\"font-size:12pt;\"><span style=\"font-family:Tahoma, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\">License, Training, and/or Certification Required: CPR Training (may be completed upon hire). </span></span></span></span><br><span style=\"font-size:12pt;\"><span style=\"font-family:Tahoma, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\">Work Schedule: Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments.  Schedule varies according to business demands and needs</span></span></span></span><br><span style=\"font-size:12pt;\"><span style=\"font-family:Tahoma, sans-serif;\"><b><u><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\">Uniform and Appearance Guidelines:</span></span></u></b><b><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\">         </span></span></b></span></span><br><span style=\"font-size:12pt;\"><span style=\"font-family:Tahoma, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\">Uniform:  Uniform and name tag provided.  Close-toed are the responsibility of the Team Member.</span></span></span></span><br><span style=\"font-size:12pt;\"><span style=\"font-family:Tahoma, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\">Appearance:  Hair must be kept well-groomed. All facial piercings and tattoos that are not covered by a work uniform must be approved by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. This policy will be administered by the position’s supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Vice President of Operations has the authority to veto any decision made by the position’s supervisor<b>        </b></span></span></span></span><br><b><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\">We are a dynamic organization in a rapidly changing industry. Accordingly, the responsibilities associated with this job will change from time to time in accordance with business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above. </span></span></b></p><p style=\"text-align:center;\"><img alt=\"\" height=\"204\" src=\"https://assets.jazz.co/customers/customer_20141223193601_EPITO43CVMXIEG0Y/layout/20230817182537-Inn-Crowd-Banner.png\" width=\"552\"></p><p></p>",
      "jobLocation": {
        "@type": "Place",
        "address": {
          "@type": "PostalAddress",
          "postalCode": "49418",
          "addressRegion": "MI",
          "addressLocality": "Grandville"
        }
      },
      "validThrough": "2026-08-11",
      "uniqueJobCode": "job_20260513154841_PGVRPCGRROEACLHY",
      "employmentType": "PART_TIME",
      "hiringOrganization": {
        "logo": "https://s3.amazonaws.com/resumator/customer_20141223193601_EPITO43CVMXIEG0Y/logos/20180108194314_SUBURBAN_INNS_901.JPG",
        "name": "Suburban Inns",
        "@type": "Organization",
        "sameAs": "http://suburbaninns.com"
      },
      "experienceRequirements": "Entry Level"
    }
  },
  "list_job": {
    "id": "ZsrJMtmrg9",
    "title": "Guest Service Representative - Holiday Inn Express Grandville",
    "detailUrl": "https://suburbaninns.applytojob.com/apply/jobs/details/ZsrJMtmrg9?&"
  },
  "detail_errors": []
}