Customer Experience Agent

{
  "content_hash": "0d9c50eec8f7e0b22fc0d4e67c84cbe11d153bf525aff87526b1b00f62b4d12d",
  "source_hash": "69796121c8f53ea0d7bd00b8443333915f04389bb3ad72501d4336086f0728a1",
  "last_changed_at": "2026-06-06T07:55:23.253Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Brea, California",
    "city": "Brea",
    "region": "CA",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.85
  },
  "salary_max": 22,
  "salary_min": 22,
  "inferred_at": "2026-06-06T19:37:31.260Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Brea, California",
      "city": "Brea",
      "region": "CA",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.85
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": "hour",
  "workplace_type": "on_site",
  "salary_currency": "USD"
}

{}

{
  "lists": [
    {
      "text": "Key Responsibilities: ",
      "content": "<div data-page-id=\"OSbzdWZWNo6Ovsx7Taqcote8nyS\" data-lark-html-role=\"root\" data-docx-has-block-data=\"false\">\n\n<li data-section-id=\"scx57m\" data-start=\"1366\" data-end=\"1486\">Develop in-depth knowledge of Aventon’s product line, including features, benefits, and common troubleshooting needs</li>\n<li data-section-id=\"3hwnbs\" data-start=\"1487\" data-end=\"1598\">Provide exceptional customer support via email and other support channels, ensuring a people-first approach</li>\n<li data-section-id=\"167pnbi\" data-start=\"1599\" data-end=\"1682\">Manage customer inquiries related to pre-sales, post-sales, and product support</li>\n<li data-section-id=\"tyyper\" data-start=\"1683\" data-end=\"1751\">Evaluate, process, and release orders accurately and efficiently</li>\n<li data-section-id=\"1af2vss\" data-start=\"1752\" data-end=\"1840\">Utilize internal systems and workflows to resolve customer issues in a timely manner</li>\n<li data-section-id=\"2qu8hm\" data-start=\"1841\" data-end=\"1936\">Document recurring issues, solutions, and FAQs to contribute to the internal knowledge base</li>\n<li data-section-id=\"1odxzvf\" data-start=\"1937\" data-end=\"2033\">Escalate complex issues appropriately and provide actionable customer feedback to leadership</li>\n<li data-section-id=\"193d44z\" data-start=\"2034\" data-end=\"2120\">Maintain accurate records of customer interactions within the CRM/ticketing system</li>\n\n</div>"
    },
    {
      "text": "Qualifications:",
      "content": "<div data-page-id=\"OSbzdWZWNo6Ovsx7Taqcote8nyS\" data-lark-html-role=\"root\" data-docx-has-block-data=\"false\">\n\n<li data-section-id=\"268be2\" data-start=\"2152\" data-end=\"2260\">2+ years of experience in a contact center, customer support, or retail customer service environment</li>\n<li data-section-id=\"kq18k5\" data-start=\"2261\" data-end=\"2345\">Hands-on experience with Zendesk or similar ticketing/CRM systems (required)</li>\n<li data-section-id=\"94t8y9\" data-start=\"2346\" data-end=\"2443\">Strong written communication skills with exceptional attention to grammar, spelling, and tone</li>\n<li data-section-id=\"1ls0jho\" data-start=\"2444\" data-end=\"2537\">Experience handling high-volume customer inquiries while maintaining quality and accuracy</li>\n<li data-section-id=\"h0klyg\" data-start=\"2538\" data-end=\"2627\">Comfortable using Google Workspace/Microsoft Office, and web-based tools</li>\n<li data-section-id=\"1igjq8i\" data-start=\"2628\" data-end=\"2728\">Proven ability to multitask, prioritize, and manage time effectively in a fast-paced environment</li>\n<li data-section-id=\"10atfet\" data-start=\"2729\" data-end=\"2806\">Strong problem-solving skills with a proactive, solution-oriented mindset</li>\n<li data-section-id=\"6spz4a\" data-start=\"2807\" data-end=\"2900\">Experience in the bicycle industry or as an active cycling enthusiast is highly preferred</li>\n\n</div>"
    },
    {
      "text": "Physical Requirements & Environmental Conditions:",
      "content": "<div>\n\n<li data-section-id=\"gq65t5\" data-start=\"3431\" data-end=\"3501\">Prolonged periods of sitting and working at a computer workstation</li>\n<li data-section-id=\"6o03j0\" data-start=\"3502\" data-end=\"3562\">Frequent use of a headset for customer communication</li>\n<li data-section-id=\"buofge\" data-start=\"3563\" data-end=\"3633\">Ability to type and navigate computer systems for extended periods</li>\n<li data-section-id=\"3km7o9\" data-start=\"3634\" data-end=\"3731\">Must be able to view computer screens and read/respond to digital communications continuously</li>\n<li data-section-id=\"1lf40np\" data-start=\"3732\" data-end=\"3828\">Occasionally required to lift up to 15 pounds (e.g., office materials or small packages)</li>\n<li data-section-id=\"nxykd3\" data-start=\"3829\" data-end=\"3913\">Work is performed in an indoor office environment with moderate noise levels</li>\n<li data-section-id=\"2wrlr6\" data-start=\"3914\" data-end=\"3988\">Ability to maintain focus in a fast-paced, high-volume support setting</li>\n\n</div>"
    },
    {
      "text": "KEYS TO SUCCESS: ",
      "content": "<div>\n\n<li style=\"list-style-type: revert;\">DATA DRIVEN – you thrive on data and use it to guide your decision making, recommendations, and priorities.</li>\n<li style=\"list-style-type: revert;\">NIMBLE – you can work in ambiguity and are committed to helping Aventon level up. You can shift perspectives, priorities, and deadlines.</li>\n<li style=\"list-style-type: revert;\">RESILIENT – you don’t shy away from a challenge and take every opportunity to learn and grow. You’re accountable, can admit when you’re wrong, and can come back to the table after a hard day to keep working toward our desired future.</li>\n<li style=\"list-style-type: revert;\">SOLUTIONS ORIENTED / SOLUTIONIZED – you can identify the problem and find a solution for it. You strive for continuous improvement and aren’t afraid to speak up about what is working, and what isn’t.</li>\n<li style=\"list-style-type: revert;\">ENGAGED – you love the work, love the product, and believe in the mission. If you don’t connect with something about Aventon, this probably isn’t the place for you.&nbsp;</li>\n\n</div>"
    },
    {
      "text": "What We Offer",
      "content": "<div>\n\n<li style=\"list-style-type: revert;\">Medical, Vision and Dental, Life Benefits</li>\n<li style=\"list-style-type: revert;\">Life &amp; Supplement Life</li>\n<li style=\"list-style-type: revert;\">401K retirement plan</li>\n<li style=\"list-style-type: revert;\">Vacation, Sick Leave &amp; Personal Day</li>\n<li style=\"list-style-type: revert;\">Training and Development</li>\n<li style=\"list-style-type: revert;\">Career Opportunity!</li>\n<li style=\"list-style-type: revert;\">Employee Discounts on Bikes and Accessories</li>\n\n</div>"
    }
  ],
  "country": "US",
  "createdAt": 1774451323925,
  "updatedAt": null,
  "categories": {
    "team": "Customer Support/Experience",
    "location": "Brea, California",
    "commitment": "Full-Time",
    "department": "CX- US",
    "allLocations": [
      "Brea, California"
    ]
  },
  "salaryRange": {
    "max": 22,
    "min": 22,
    "currency": "USD",
    "interval": "per-hour-wage"
  },
  "workplaceType": "onsite"
}