IT Support Officer

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    "datePosted": "2026-03-03",
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    "description": "<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Do you have experience in troubleshooting and solving urgent technical issues with great efficiency? Do you have a good eye for detail and know how to prioritize? Continue reading, this might be your next job!<br><br></span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">About Tiko</span><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Tiko is an African nonprofit committed to strengthening the potential and resilience of adolescent girls across Africa. We address the “Triple Threat” of unintended pregnancy, HIV infection, and sexual and gender-based violence by building local health ecosystems that provide stigma-free, no-cost, quality-assured services.</span><br><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Our model brings together key local actors: community-based organizations (CBO) with peer mobilisers who act as health companions to girls; public and private health clinics that deliver care; and retail partners that redeem Tiko Miles -our behaviour-change incentive programme that rewards service uptake and feedback.</span><br><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">We invest in partners by strengthening CBO capacity, training frontline workers and providers, supporting clinic quality improvement, and compensating partners based on performance. Our technology platform connects all actors by enabling referrals, verifying service delivery, facilitating payments, and generating real-time data.</span><br><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Tiko operates in six countries: Kenya, Ethiopia, Uganda, Burkina Faso, South Africa, and Nigeria, with additional offices in Portugal, the Netherlands, and the United Kingdom. For a clear overview of our work, we recommend watching this short <a href=\"https://www.youtube.com/watch?v=9nxt4LcByn0\" target=\"_blank\" rel=\"noopener noreferrer\">video</a>.</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"><br>Globally, our team consists of +250 enthusiastic, international colleagues. Whether you are working from our biggest office in Nairobi, the fast-growing office in South Africa, or from home, our people are young, and our culture is global and dynamic. Our work environment is fast-paced, informal, and friendly. </span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"><em><span style=\"font-weight: bold\">For this position, will happily accept applicants from anywhere in Portugal.</span></em></span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"><br></span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-weight: bold\">The Job </span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">The IT Support Officer provides advanced technical support to the internal organization. You are responsible for the administration, security, and optimization of software and hardware systems, ensuring a seamless and secure digital environment for all employees.</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"><br></span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Your main tasks will be:</span></span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\"><span style=\"font-weight: bold\">Endpoint &amp; Hardware Standards:</span> You install and configure laptops and other hardware. You define the standards for updates, provide high-level support for complex installations, and proactively manage hardware lifecycle and maintenance.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\"><span style=\"font-weight: bold\">Google Workspace Administration:</span> You manage employee access to all relevant accounts with a primary focus on expert-level Google Workspace administration, including advanced user/device management, privacy settings, and security protocols.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\"><span style=\"font-weight: bold\">RMM &amp; Automation:</span> You leverage Remote Monitoring and Management (RMM) tools (e.g., NinjaOne, Pulseway) to centrally track, manage, and secure devices. You are responsible for detecting issues, automating routine maintenance (like patching), and providing swift remote support.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\"><span style=\"font-weight: bold\">Security &amp; Compliance:</span> You lead the administration of antivirus policies across the organization. You manage endpoint security, monitor threats, and ensure compliance using tools such as Bitdefender GravityZone.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\"><span style=\"font-weight: bold\">Advanced Incident Resolution:</span> You resolve technical issues via phone and remote support, handling the most complex escalations and serving as the primary point of contact for supplier support. You maintain detailed logs of support trends and resolutions.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\"><span style=\"font-weight: bold\">Asset &amp; License Management:</span> You maintain hardware stocks, balancing availability with cost. You are responsible for software licenses and work with procurement to ensure high-quality purchases at competitive prices. You maintain a comprehensive, audited overview of all IT assets.</span></li>\n</ul>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"><br></span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">About You</span></span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">The right person for the role is an empathetic communicator and a highly skilled technical expert. You are a master of logical troubleshooting with a meticulous eye for detail regarding security and system integrity. You demonstrate strong organizational skills, excelling in managing multiple tasks simultaneously while maintaining efficiency.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-weight: bold\">Required Experience &amp; Skills:</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">At least 5 years of experience working within an IT Support or Systems Administration team.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Extensive experience in advanced user/device management and security within the Google ecosystem. Professional Google Workspace Administrator certification is mandatory.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Proven experience in administering antivirus policies and endpoint protection (specifically Bitdefender GravityZone or similar enterprise solutions).</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">In-depth knowledge of Windows and macOS, familiarity with Active Directory (user/group management), and fundamental networking concepts.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Skilled in using remote monitoring administration tools (e.g., NinjaOne, Pulseway).</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Associate’s or Bachelor’s degree in IT, Computer Science, or equivalent practical experience.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">You are currently based in Portugal (mandatory).</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-weight: bold\">Preferred Assets:</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Relevant industry certifications (CompTIA A+, Network+, or ITIL Foundation).</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Prior experience with ticketing systems like Jira Service Management, Zendesk, or Freshservice.</span></li>\n</ul>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"><br></span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-weight: bold\">Compensation &amp; Benefits</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">The gross salary range per month for this position is €1,789-€2,650(x14). Your final salary will be determined based on your experience and alignment with your future colleagues.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-weight: bold\">In addition to your monthly salary, we offer you:</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Medical insurance (Medis)</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Meal allowance of €9 per working day</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Internet allowance of €20 per month</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">For colleagues based in Lisbon and Porto, we ask for one office visit per month. To support this, we provide a €10/month commuting allowance</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Flexible work arrangements, including remote or hybrid options.</span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">A personal development budget of €500 per year to invest in your professional growth </span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\">Unlimited holiday days to use as you see fit - just coordinate with your team and take the time you need to recharge.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">The opportunity to shape a growing, impactful product and leave your mark on how we work</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">A culture built on trust - we believe you’ll do your best without the need for unnecessary rules or micromanagement</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">The Details</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif\"><span style=\"font-size: 12pt\">Interested? Click Apply for This Job! Want more information? Check out our website <a href=\"https://tiko.org/\" target=\"_blank\" rel=\"noopener noreferrer\">Tiko – Do more with Tiko</a>.<span style=\"font-weight: bold\"> We only accept applications through the apply links, not by email.</span></span><br></span><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"><br></span><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Important Recruitment Fraud Alert</span><br><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Please be aware that Tiko maintains a professional and ethical recruitment process.</span><br></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Zero Fees: We do not charge candidates any fees for applications, interviews, or processing at any stage of the hiring journey.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Fraud Prevention: If you receive a request for money, bank details, or \"onboarding equipment\" payments from someone claiming to represent us, this is not a legitimate request.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Official Channels: We only communicate through our verified company email domain (@tiko.org).</span></li>\n</ul>\n<p><br><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">If you are approached by anyone asking for payment in our name, please ignore the request.</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">— </span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 10pt\"><br><span style=\"font-weight: bold\">Tiko prioritizes integrity in our workplace and respects your privacy.</span><br><br><em>Tiko is committed to preventing any type of unwanted behaviour by its employees at work, including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct. This is why we will do reference and background screening checks on successful candidates before hiring. Tiko also participates in the </em><em><a href=\"https://misconduct-disclosure-scheme.org/\" target=\"_blank\" rel=\"noopener noreferrer\">Inter Agency Misconduct Disclosure Scheme</a></em><em>. As part of this scheme, we will request information from your previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during your employment, or incidents under investigation when you left employment. By applying for this position, you confirm you have read and understood these recruitment procedures.<br></em><br><span style=\"font-weight: bold\"><em>We value your privacy and understand the importance of safeguarding your personal data. We invite you to review our privacy notice for the recruitment process to understand how we collect, use, and protect your personal data during the recruitment process. Click </em><em><a href=\"https://drive.google.com/file/d/11PyH3M9NwpX1h2SbKZ9GQqhHg3WIaEuD/view?usp=sharing\" target=\"_blank\" rel=\"noopener noreferrer\">here</a></em><em> to view the document. By applying for this position, you acknowledge that you have read and understood our privacy notice.</em></span></span></p>",
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