Customer Service Representative

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  "source_hash": "bf290669747bf1528fa0401bf2d9a3c5b6235a85f4e0c80aa43550c60d2b6d18",
  "last_changed_at": "2026-05-31T19:08:06.061Z",
  "active_status": "active"
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  "location": {
    "raw": "New Jersey - Edison, NJ 08837; 114 Tived Lane East, Edison, NJ, 8837, USA",
    "city": "Edison",
    "region": "NJ",
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  "inferred_at": "2026-06-06T09:58:00.143Z",
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    "location": {
      "raw": "New Jersey - Edison, NJ 08837; 114 Tived Lane East, Edison, NJ, 8837, USA",
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    "countries": [
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  "salary_period": "hour",
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  "detail": {
    "city": "Edison",
    "jobId": 341285,
    "level": "Experienced",
    "endDate": "",
    "legalId": 92,
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    "jobShift": "Day",
    "jobTitle": "Customer Service Representative",
    "location": "New Jersey - Edison, NJ 08837",
    "startDate": "",
    "clientCode": "0HA42",
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    "description": "<p><span style=\"font-size:16px;\"><strong>We are looking for skilled Customer Service Representatives&#160;to work in our Edison, NJ office.&#160;</strong></span></p>\r\n\r\n<p><strong>Job Position Title:</strong>&#160;Customer Service Representative</p>\r\n\r\n<p><strong>Department: &#160;</strong>Customer Service</p>\r\n\r\n<p><strong>Facility Location:</strong>&#160;Edison, NJ</p>\r\n\r\n<p><strong>Shift Type:&#160;</strong>Full-time, Day</p>\r\n\r\n<p><strong>Work Shift:</strong>&#160;Monday-Thursday 9:00am-6:00pm, Friday 9:00am-4:00pm (hours may vary)</p>\r\n\r\n<p><strong>Total Weekly Hours:</strong>&#160;40</p>\r\n\r\n<p><strong>FLSA Status:</strong>&#160;Non-Exempt, Hourly</p>\r\n\r\n<p>&#160;</p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:Calibri, sans-serif;\"><strong>Position Overview:</strong>&#160;</span></span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:Calibri, sans-serif;\">The Customer Service Representative<strong> </strong>position involves connecting people with the top of the line equipment and assisting them in choosing the right cameras, camera equipment, and audio systems to match their experience. The Customer Service Representative provides technical support, customer service and support to customers via email, phone and live chat. This includes warranty and post warranty activities. This position reports to the Director of Customer Service and Technical Support.</span></span></span></p>\r\n\r\n<p>&#160;</p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong>Main Essential Duties and Functions of Job Position (but not limited to):</strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:Calibri, sans-serif;\">Handle inbound/outbound phone calls, emails and chats from online customers</span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:Calibri, sans-serif;\">Work with customers seeking assistance with<span style=\"background-color:#ffffff;\"> post-order issues such as returns, replacements, refunds, delivery status and back order inquiries, problem resolution, and any other issues that may arise from the order fulfillment process</span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:Calibri, sans-serif;\">Meet customer satisfaction, efficiency metrics and issue resolution targets, exceeding customer expectations, building customer loyalty and taking advantage of sales opportunities when appropriate.</span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:Calibri, sans-serif;\">Partner with various internal departments to meet our customers&#8217; needs </span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:Calibri, sans-serif;\">Help customers navigate our websites and place orders online</span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:Calibri, sans-serif;\">Provide knowledgeable answers to questions about products, pricing and availability</span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:Calibri, sans-serif;\">Process warranty claims, clear work orders, and fulfill parts requests</span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:Calibri, sans-serif;\">Recognize, document and alert supervisors of trends in customer calls and emails</span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:Calibri, sans-serif;\">Able to adapt to the growing needs of the department/company as seen fit by management</span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:Calibri, sans-serif;\">Investigate and respond to chargebacks and disputes thru Amazon and eBay</span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\">&#160;</p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong>Main Duties and Responsibilities (but not limited to):</strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:Calibri, sans-serif;\">Verify customer account and ordering information</span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:Calibri, sans-serif;\">Understand and resolve customer questions, concerns, issues and needs</span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:Calibri, sans-serif;\">Track deliveries, inventory, pricing and ensure all customers&#8217; needs are met</span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:Calibri, sans-serif;\">Manage customer issues, ensuring 100% customer satisfaction including but not limited to telephone and email follow up</span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:Calibri, sans-serif;\">Document customer problems and input into company CRM system</span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:Calibri, sans-serif;\">Demonstrate product functionality and provide technical support to customers</span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:Calibri, sans-serif;\">Develop and maintain client relationships by treating customers, coworkers, vendor suppliers with respect and professionalism</span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:Calibri, sans-serif;\">Contact and follow up with new and existing customers</span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:Calibri, sans-serif;\">Continually updating personal knowledge of new products or modifications to existing product lines and various warranty policies</span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:Calibri, sans-serif;\">Entering detailed conversations into Customer Response Management system</span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:Calibri, sans-serif;\">Minimal travel required</span></span></span></li>\r\n</ul>",
    "jobCategory": "Customer Service",
    "salaryRange": "$19.00 - $21.00 Hourly",
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Life Insurance (Company sponsored)&#160;\\r\\n\\t401K\\r\\n\\r\\n\\r\\nAll applicants are subject to a background screening.\\r\\n\\r\\nCA Global is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.\",\"responsibilities\":\"We are looking for skilled Customer Service Representatives&#160;to work in our Edison, NJ office.&#160;\\r\\n\\r\\nJob Position Title:&#160;Customer Service Representative\\r\\n\\r\\nDepartment: &#160;Customer Service\\r\\n\\r\\nFacility Location:&#160;Edison, NJ\\r\\n\\r\\nShift Type:&#160;Full-time, Day\\r\\n\\r\\nWork Shift:&#160;Monday-Thursday 9:00am-6:00pm, Friday 9:00am-4:00pm (hours may vary)\\r\\n\\r\\nTotal Weekly Hours:&#160;40\\r\\n\\r\\nFLSA Status:&#160;Non-Exempt, Hourly\\r\\n\\r\\n&#160;\\r\\n\\r\\nPosition Overview:&#160;\\r\\n\\r\\nThe Customer Service Representative position involves connecting people with the top of the line equipment and assisting them in choosing the right cameras, camera equipment, and audio systems to match their experience. 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Life Insurance (Company sponsored)&#160;\\r\\n\\t401K\\r\\n\\r\\n\\r\\nAll applicants are subject to a background screening.\\r\\n\\r\\nCA Global is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.\",\"experienceRequirements\":\"Minimum Qualifications:\\r\\n\\r\\n\\r\\n\\tHigh School Diploma or GED preferred\\r\\n\\t1-3 years of working in a &#160;customer service field or hospitality\\r\\n\\tExperience working in a fast paced environment and/or call center is a plus\\r\\n\\r\\n\\r\\nDesired skill and Abilities:\\r\\n\\r\\n\\r\\n\\tExceptional interpersonal skills, speaks clearly and confidently, and with empathy and understanding of the customer&#8217;s situation\\r\\n\\tHave experience handling a high volume workflow, with ability to multitask\\r\\n\\tMust be able to type up to 65 WPM (words per minute) and have autonomous computer knowledge\\r\\n\\tMust be computer savvy and knowledgeable in Microsoft Office (Word, Excel, etc.)\\r\\n\\tSolid technical skills and knowledgeable of electronics and terminologies\\r\\n\\tExceptional communication skills with customers and team members, friendly pleasant demeanor over email and phone\\r\\n\\tAbility to solve analytical issues, research products, solve delivery problems and quickly learn our proprietary systems for managing customers, orders and fulfillment\\r\\n\\tAdaptability and flexibility working constructively under pressure, responding resourcefully to change and maintain a confident and constructive outlook despite challenges, frustrations\\r\\n\\tProfessional, polite, well-mannered demeanor\\r\\n\\tMust be resourceful, work as a team player as well as independently \\r\\n\\tRegular, predictable attendance is an essential job function\\r\\n\\tAble to work the standard work hours and occasional weekends \\r\\n\\tAble to follow company policy and procedures \\r\\n\\r\\n\\r\\n&#160;\\r\\n\\r\\nPhysical Requirements:\\r\\n\\r\\n\\r\\n\\tMust be able to lift 10-20 lbs, sit for extended periods of time, stairs, reach, twist, bend, stretch, climb, walk and/or run \\r\\n\\r\\n\\r\\nWorking Conditions:\\r\\n\\r\\n\\r\\n\\tMust be able to work shift hours and seasonal changes based on the needs of the business\\r\\n\\tMust be able to work in an office setting\\r\\n\\tMust be able to work in a fast paced environment\\r\\n\\tMust have reliable transportation and able to report to the Edison offices - this is not a telecommute role\\r\\n\\r\\n\\r\\nRequirements:\\r\\n\\r\\n\\r\\n\\tMust be 18 years or older and eligible to work in the US\\r\\n\\tMust be able to read, write and speak English\\r\\n\\tMust pass a Background Check\\r\\n\\r\\n\\r\\nWhat we offer our regular full time employees:\\r\\n\\r\\n\\r\\n\\tBenefits (Health, Vision, Dental)\\r\\n\\tPTO (Paid Time Off)\\r\\n\\tPaid Holidays\\r\\n\\tShort/Long Term Disability &amp; Life Insurance (Company sponsored)&#160;\\r\\n\\t401K\\r\\n\\r\\n\\r\\nAll applicants are subject to a background screening.\\r\\n\\r\\nCA Global is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.\",\"industry\":\"Customer Service\",\"validThrough\":\"-0001-11-30\",\"workHours\":\"Day\",\"educationRequirements\":\"Not Specified\"}",
    "applyAvailable": true,
    "educationLevel": "Not Specified",
    "qualifications": "<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"color:#2c3035;\">Minimum Qualifications:</span></strong></span></span></p>\r\n\r\n<ul style=\"list-style-type:square;\">\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">High School Diploma or GED preferred</span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"background-color:#ffffff;\">1-3 years of working in a &#160;customer service field or hospitality</span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:Calibri, sans-serif;\">Experience working in a fast paced environment and/or call center is a plus</span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:Calibri, sans-serif;\"><strong>Desired skill and Abilities:</strong></span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:Calibri, sans-serif;\">Exceptional interpersonal skills, speaks clearly and confidently, and with empathy and understanding of the customer&#8217;s situation</span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:Calibri, sans-serif;\">Have experience handling a high volume workflow, with ability to multitask</span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:Calibri, sans-serif;\">Must be able to type up to 65 WPM (words per minute) and have autonomous computer knowledge</span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:Calibri, sans-serif;\">Must be computer savvy and knowledgeable in Microsoft Office (Word, Excel, etc.)</span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:Calibri, sans-serif;\">Solid technical skills and knowledgeable of electronics and terminologies</span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:Calibri, sans-serif;\">Exceptional communication skills with customers and team members, friendly pleasant demeanor over email and phone</span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Ability to solve analytical issues, research products, solve delivery problems and quickly learn our proprietary systems for managing customers, orders and fulfillment</span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Adaptability and flexibility working constructively under pressure, responding resourcefully to change and maintain a confident and constructive outlook despite challenges, frustrations</span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:Calibri, sans-serif;\">Professional, polite, well-mannered demeanor</span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:Calibri, sans-serif;\">Must be resourceful, work as a team player as well as independently </span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:Calibri, sans-serif;\">Regular, predictable attendance is an essential job function</span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:Calibri, sans-serif;\">Able to work the standard work hours and occasional weekends </span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:Calibri, sans-serif;\">Able to follow company policy and procedures </span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\">&#160;</p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong>Physical Requirements:</strong></span></span></p>\r\n\r\n<ul style=\"list-style-type:square;\">\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:Calibri, sans-serif;\">Must be able to lift 10-20 lbs, sit for extended periods of time, stairs, reach, twist, bend, stretch, climb, walk and/or run </span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong>Working Conditions:</strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Must be able to work shift hours and seasonal changes based on the needs of the business</span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Must be able to work in an office setting</span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Must be able to work in a fast paced environment</span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Must have reliable transportation and able to report to the Edison offices - this is not a telecommute role</span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:Calibri, sans-serif;\"><strong>Requirements:</strong></span></span></span></p>\r\n\r\n<ul style=\"list-style-type:square;\">\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:Calibri, sans-serif;\">Must be 18 years or older and eligible to work in the US</span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:Calibri, sans-serif;\">Must be able to read, write and speak English</span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:Calibri, sans-serif;\">Must pass a Background Check</span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><strong><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#2c3035;\">What we offer our regular full time employees:</span></span></span></strong></p>\r\n\r\n<ul style=\"list-style-type:square;\">\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"color:#444444;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:9.5pt;\">Benefits (Health, Vision, Dental)</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"color:#444444;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:9.5pt;\">PTO (Paid Time Off)</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"color:#444444;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:9.5pt;\">Paid Holidays</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"color:#444444;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:9.5pt;\">Short/Long Term Disability &amp; Life Insurance (Company sponsored)&#160;</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"color:#444444;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:9.5pt;\">401K</span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><strong><em>All applicants are subject to a background screening.</em></strong></p>\r\n\r\n<p>CA Global is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.</p>",
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      "date": "2018-11-28T14:48:09.000Z",
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    "locations": "New Jersey - Edison, NJ 08837",
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    "description": "We are looking for skilled Customer Service Representatives to work in our Edison, NJ office. \r\n\r\nJob Position Title: Customer Service Representative\r...",
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