Content Operations Specialist

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    "description": "<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Job Title: </span>Content Operations Specialist</span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Reports to:</span> VP, Operations</span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Location:</span> Atlanta, GA</span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Workstyle:</span> Hybrid; 3 days in office</span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Classification:</span> Exempt</span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Pay Range:</span> $65k-75k</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Who We Are</span></p>\n<p><span style=\"font-size: 12pt\">At Extu, we don’t just play in the market—we’re leading it. As one of the fastest-growing companies in our space, we help the world’s biggest brands grow revenue through incentive marketing, group travel rewards, and through-channel campaigns. Our Partner Experience Platform makes it all work, blending smart strategy with seamless technology.</span></p>\n<p><span style=\"font-size: 12pt\">We believe in growth—ours, our clients’, and yours. But we know growth takes more than ambition. It requires smart people, shared goals, and a culture that values both speed and support. That’s why we’ve been named one of <span style=\"font-weight: bold\">Atlanta’s Best and Brightest Companies to Work For® (13 years running)</span> and recognized as a <span style=\"font-weight: bold\">Top Workplace®</span>—but what truly sets us apart is our people-first mindset.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">We are a purpose and values-led organization that offers:</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Working with some of the largest brands in the world</span></li>\n<li><span style=\"font-size: 12pt\">An innovative technology platform</span></li>\n<li><span style=\"font-size: 12pt\">A global company, with global opportunities</span></li>\n<li><span style=\"font-size: 12pt\">An informal, collaborative work environment with close access to senior management</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">Learn more at <a href=\"https://www.extu.com\" target=\"_blank\" rel=\"noopener noreferrer\">www.extu.com</a>.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Position Summary</span></p>\n<p><span style=\"font-size: 12pt\">Extu is hiring a <span style=\"font-weight: bold\">Content Operations Specialist</span> to operate, supervise, and continuously improve our Content Machine, the automated system that produces the through-channel marketing content powering our clients’ dealer and partner marketing programs. This is a hybrid role: equal parts operator and editor, with a strong bias toward someone who wants to grow into deeper operational and technical scope over time.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">On the operator side, you’ll keep the machine running smoothly, monitoring output, triaging issues, refining prompts and workflows, and digging into the mechanics when something needs to be fixed or made better. You won’t be a passive user of the system; you’ll be its day-to-day owner, expected to understand how it works under the hood and improve it as you go.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">On the editor side, you’ll bring judgment to what the machine produces; reviewing content for accuracy, brand alignment, and quality before it ships, and vetting topic suggestions for relevance and value before they ever enter the pipeline. AI is great at generating content; it’s not yet great at deciding what’s actually worth saying. You’ll protect the bar between content that ships and content that actually engages.</span></p>\n<p><span style=\"font-size: 12pt\">This role is well-suited to someone whose editorial career is starting to bend toward content operations, prompt engineering, or other technical-adjacent work. You’ll have room to grow in that direction here.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Key Responsibilities</span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Content Machine Operation &amp; Supervision</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Monitor the Content Machine’s output across all engines and keep content moving through the pipeline on schedule</span></li>\n<li><span style=\"font-size: 12pt\">Triage issues as they arise—flag, fix, work around, or escalate with clear context</span></li>\n<li><span style=\"font-size: 12pt\">Maintain awareness of throughput, bottlenecks, and recurring quality patterns</span></li>\n<li><span style=\"font-size: 12pt\">Be the operational owner of “is the machine healthy today?”</span></li>\n</ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Content Quality Review &amp; Editorial QC</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Review machine-generated content for accuracy, tone, brand alignment, and factual correctness before publication</span></li>\n<li><span style=\"font-size: 12pt\">Edit and refine where needed—light copy edits and corrections, not full rewrites</span></li>\n<li><span style=\"font-size: 12pt\">Fact-check claims, sources, and product references against sponsor-provided materials</span></li>\n<li><span style=\"font-size: 12pt\">Protect sponsor brand integrity and Extu’s reputation through a consistently high quality bar</span></li>\n<li><span style=\"font-size: 12pt\">Document recurring quality issues so we can improve prompts and workflows over time</span></li>\n</ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Editorial Direction &amp; Topic Curation</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Vet AI-generated topic suggestions for relevance, engagement potential, and alignment with each program’s audience</span></li>\n<li><span style=\"font-size: 12pt\">Supplement machine suggestions with original topic ideas—keep the content roadmap creative, not just productive</span></li>\n<li><span style=\"font-size: 12pt\">Partner with Program Managers to shape per-program content roadmaps that mix automated suggestions with human judgment</span></li>\n<li><span style=\"font-size: 12pt\">Push back on weak suggestions; champion ideas the machine wouldn’t come up with on its own</span></li>\n<li><span style=\"font-size: 12pt\">Build a working sense of what makes content actually engaging—and use it</span></li>\n</ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Sponsor Asset Management &amp; Publication</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Coordinate with sponsors (via Program Managers) to collect the materials the machine needs as inputs</span></li>\n<li><span style=\"font-size: 12pt\">Feed assets into the Content Machine and supervise their publication</span></li>\n</ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Workflow Maintenance &amp; Light Technical Fixes</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Diagnose and fix routine workflow issues—missed fields, broken steps, formatting bugs, output inconsistencies</span></li>\n<li><span style=\"font-size: 12pt\">Iterate on prompts and templates to improve output quality</span></li>\n<li><span style=\"font-size: 12pt\">Escalate complex technical issues to the Product team with reproducible examples and clear context</span></li>\n<li><span style=\"font-size: 12pt\">Document fixes and learnings to build institutional knowledge</span></li>\n</ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Cross-Functional Coordination</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Partner with Program Managers on per-program content roadmaps and priorities</span></li>\n<li><span style=\"font-size: 12pt\">Work with the Design team on template, layout, and creative issues</span></li>\n<li><span style=\"font-size: 12pt\">Engage Product on platform issues and improvement priorities</span></li>\n<li><span style=\"font-size: 12pt\">Tap BI for content performance data and translate it into actionable insights</span></li>\n<li><span style=\"font-size: 12pt\">Roll up your sleeves on whatever needs doing—this team is small, growing, and ambitious</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Qualifications</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">2–4 years of experience in content, editorial, copywriting, journalism, content marketing, content operations, or a closely related field</span></li>\n<li><span style=\"font-size: 12pt\">Strong editorial eye—you can spot a tone problem, a factual gap, or a structural issue without being told</span></li>\n<li><span style=\"font-size: 12pt\">Editorial judgment—you have a point of view on what content is worth publishing and what isn’t, and you can defend it</span></li>\n<li><span style=\"font-size: 12pt\">Solid writing skills—you won’t be writing from scratch, but you need to know what good looks like and why</span></li>\n<li><span style=\"font-size: 12pt\">Operational and technical aptitude—you understand systems, you debug logically, and you’re energized (not intimidated) by digging into how something works under the hood. You don’t just use tools; you want to understand them.</span></li>\n<li><span style=\"font-size: 12pt\">Process improvement instinct—when you see a workflow, you start thinking about how to make it better. You document, iterate, and refine rather than just executing what’s in front of you.</span></li>\n<li><span style=\"font-size: 12pt\">Genuine interest in AI as a tool for better content work—you’ve used AI tools, you have opinions on them, and you’re not selling yourself as an “AI expert”</span></li>\n<li><span style=\"font-size: 12pt\">Strong attention to detail across grammar, brand consistency, facts, formatting, and workflow execution</span></li>\n<li><span style=\"font-size: 12pt\">Self-starter mindset—you spot problems, propose solutions, and know when to escalate vs. fix it yourself</span></li>\n<li><span style=\"font-size: 12pt\">Open to feedback and constructive criticism; you understand that good output gets better when it’s pressure-tested</span></li>\n<li><span style=\"font-size: 12pt\">Startup mentality—you’re willing to help peers, learn new skills, and do what it takes to get the job done right</span></li>\n<li><span style=\"font-size: 12pt\">Comfortable operating in ambiguity—this role will evolve as the Content Machine matures</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Nice to Have</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Experience with workflow automation tools (Zapier, Make, n8n, or similar)</span></li>\n<li><span style=\"font-size: 12pt\">Hands-on experience with prompt engineering or LLM-based content workflows</span></li>\n<li><span style=\"font-size: 12pt\">Background in content operations, production management, or editorial workflow design</span></li>\n<li><span style=\"font-size: 12pt\">Familiarity with content management systems, DAMs, or publishing platforms</span></li>\n<li><span style=\"font-size: 12pt\">Light familiarity with HTML, Markdown, or other content formatting languages</span></li>\n<li><span style=\"font-size: 12pt\">Experience working with brand guidelines across multiple clients or sponsors</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Physical Requirements</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Travel requirement – infrequent</span></li>\n<li><span style=\"font-size: 12pt\">Ability to lift 10 pounds (laptop for work)</span></li>\n<li><span style=\"font-size: 12pt\">Must be able to remain in a stationary position 90% of the time at a computer.</span></li>\n<li><span style=\"font-size: 12pt\">Move about inside the office for meetings and to access office equipment</span></li>\n<li><span style=\"font-size: 12pt\">Communicate verbally with clients through phone and call center software.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Working Conditions</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Hybrid work schedule with 3 days (Tue/Wed/Thurs) in office required.</span></li>\n<li><span style=\"font-size: 12pt\">Indoors, climate-controlled office</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">What we bring to the table:</span></p>\n<p><span style=\"font-size: 12pt\">We believe work should work for you. Here’s how we show up for our team:</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Robust Health Coverage – Comprehensive and generously funded, because your well-being matters.</span></li>\n<li><span style=\"font-size: 12pt\">Peace of Mind, On Us – Complimentary short-term disability and term life insurance, with options to boost coverage if you’d like.</span></li>\n<li><span style=\"font-size: 12pt\">Time Off, Your Way – Our Flexible PTO Program empowers you to take the time you need, when you need it.</span></li>\n<li><span style=\"font-size: 12pt\">Work Where It Works – Enjoy the balance of hybrid work schedules designed to flex with your life.</span></li>\n<li><span style=\"font-size: 12pt\">Growth is Our Love Language – Every employee gets access to LinkedIn Learning, plus curated opportunities for courses, conferences, and certifications. We invest in your future because your growth is our growth.</span></li>\n<li><span style=\"font-size: 12pt\">Give Back with Heart – One paid day each year to support the cause you care about most. We also proudly support local charities like Children’s Healthcare of Atlanta and Agape, with volunteer opportunities throughout the year.</span></li>\n<li><span style=\"font-size: 12pt\">Celebrate the Wins – Our employee rewards and recognition program is second to none.</span></li>\n<li><span style=\"font-size: 12pt\">Shine Bright – We honor Star Performers quarterly and roll out the red carpet for our annual Elite Performers.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">Join us and be part of a team that brings energy, creativity, and purpose to every day. You’ll grow your skills, shape meaningful results, and have fun doing it!</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><em>Extu does not discriminate on the basis of race, color, creed, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, marital status, age, veteran status, protected veterans, military service obligation, citizenship status, individuals with disabilities, or any other characteristic protected by law applicable to the state in which you work. We just want to work with good people who aim to be better, and make it better, every day.</em></span></p>",
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