Senior Specialist, Production Services Application Support Analyst

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    "ExternalDescriptionStr": "<p><strong>Senior Specialist, Production Services Application Support Analyst</strong></p><p>At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.</p><p>Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.</p><p>We’re seeking a future team member for the role of <strong>Senior Specialist, Production Services Application Support Analyst to join our Structured Debt Platform Production Services team</strong>. This role is located in Pune.</p><p><strong> </strong></p><p><strong>In this role, you’ll make an impact in the following ways: </strong></p><ul><li>Application Support, perform maintenance changes, and deployments.</li><li>Proactively monitor applications health, alerts/incidents from all systems and software changes that affect applications/business users and take appropriate action.</li><li>Provide quick support for escalated incident tickets and act as liaison to business and technical leads to ensure issues are resolved in timely manner.</li><li>Coordinate with various teams and raise support ticket for all issues, analyze root cause and assist in efficient resolution of all production processes.</li><li>Communicate with business users in order to understand their needs and requirements.</li><li>Perform process improvements and automations</li><li>Produce Ad hoc Reports for users from database.</li><li>Support Infrastructure and Interfacing applications changes.</li><li>Work in shifts (UK/APAC) on rotational basis.</li><li>Work on weekends and Holidays to support production releases and enterprise events.</li><li>Provide on-call support on rotational basis.</li></ul><p><strong> </strong></p><p><strong>To be successful in this role, we’re seeking the following: </strong></p><ul><li>6 to 10 years of working/hands-on experience in Dotnet Framework, C#, MVC, IIS, SQL Server / Oracle / Exadata technologies</li><li>Experience in Database/backend support with strong SQL queries knowledge</li><li>Experience in SSRS and Crystal Reports</li><li>Experience in Incident Management, Change Management, and Problem Management</li><li>Experience in Infrastructure Support, Configuration, and Release Management</li><li>Experience in Monitoring tools (Application, Infrastructure, Synthetic, Log) and DevOps tools</li><li>Experience/knowledge in App Engine and Cloud platform is advantage</li><li>Experience/knowledge in Automation and Process Improvements is advantage</li><li>Experience/knowledge in Banking Domain is advantage</li><li>Strong analytical and communication skills - both verbal and written</li><li>Must be high-energy, detail-oriented, proactive, and able to learn and take on challenging opportunities</li><li>Willingness to work in shifts and weekend/holidays</li></ul><p> </p><p><strong>At BNY, our culture speaks for itself, check out the latest BNY news at:</strong></p><p><a href=\"https://www.bny.com/corporate/global/en/about-us/newsroom.html\" target=\"_blank\" rel=\"noopener noreferrer\">BNY Newsroom</a></p><p><a href=\"https://www.linkedin.com/company/bnyglobal/posts/?feedView=all\" target=\"_blank\" rel=\"noopener noreferrer\">BNY LinkedIn </a></p><p> </p><p> <strong>Here’s a few of our recent awards: </strong></p><ul><li>America’s Most Innovative Companies, Fortune, 2025</li><li>World’s Most Admired Companies, Fortune 2025</li><li>“Most Just Companies”, Just Capital and CNBC, 2025</li></ul><p><br /><strong>Our Benefits and Rewards:</strong></p><p>BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. </p><p> </p><p>BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.</p>",
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