Call Center / Customer Service Officer

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{
  "language": "en",
  "location": {
    "raw": "Lebanon, Saida, 1600, Lebanon",
    "city": "Lebanon",
    "region": "Saida",
    "country": null,
    "is_remote": false,
    "confidence": 0.8
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  "inferred_at": "2026-06-06T10:21:12.877Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Lebanon, Saida, 1600, Lebanon",
      "city": "Lebanon",
      "region": "Saida",
      "country": null,
      "is_remote": false,
      "confidence": 0.8
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  "remote_policy": null,
  "salary_period": null,
  "workplace_type": "on_site",
  "salary_currency": null
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{
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    "id": "132",
    "isRemote": null,
    "location": {
      "city": "Lebanon",
      "state": "Saida"
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    "jobOpeningName": "Call Center / Customer Service Officer",
    "departmentLabel": "Call Center",
    "employmentStatusLabel": "Full-Time"
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  "detail_job_opening": {
    "location": {
      "city": "Lebanon",
      "state": "Saida",
      "postalCode": "1600",
      "addressCountry": "Lebanon"
    },
    "datePosted": "2025-07-25",
    "atsLocation": {
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    "description": "<p><span style=\"font-weight: bold\">Call Center / Customer Service Officer</span></p>\n<p><span style=\"font-weight: bold\">Reports To: </span>Customer Service Manager</p>\n<p><span style=\"font-weight: bold\">Location: </span>Saida, Lebanon (On-site)</p>\n<p><span style=\"font-weight: bold\">Job Type: </span>Full-time</p>\n<p> </p>\n<p>The customer service officer will act as a first point of contact for clients, ensuring world-class support across communication channels. Ideal candidates must be fluent in customer-centric engagement in fast-paced, tech-forward financial environments.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Key Responsibilities: </span></p>\n<ul>\n<li><span style=\"font-weight: bold\">Client Communication</span>: Respond to inbound/outbound calls, emails, live chats, and social media inquiries in a timely and professional manner.</li>\n<li><span style=\"font-weight: bold\">Issue Resolution</span>: Resolve customer queries related to accounts, transactions, withdrawals, deposits, verification, and platform technicalities (trading platforms, wallets, blockchain transactions, etc.).</li>\n<li><span style=\"font-weight: bold\">Product Knowledge</span>: Provide accurate and up-to-date information on services such as forex trading, crypto wallets, smart contracts, and PSP functionalities.</li>\n<li><span style=\"font-weight: bold\">KYC &amp; Compliance Support</span>: Guide clients through KYC/AML documentation procedures and ensure understanding of regulatory requirements.</li>\n<li><span style=\"font-weight: bold\">Technical Assistance</span>: Support users in navigating trading platforms (MT4, MT5, proprietary systems), blockchain wallets, and fintech dashboards.</li>\n<li><span style=\"font-weight: bold\">Cross-functional Liaison</span>: Escalate unresolved issues to compliance, technical, or trading departments, ensuring follow-through.</li>\n<li><span style=\"font-weight: bold\">CRM &amp; Reporting</span>: Log all client interactions into CRM systems (Hubspot, Salesforce, or internal tools), ensuring proper documentation and analytics.</li>\n<li><span style=\"font-weight: bold\">Client Retention</span>: Build positive relationships that encourage client loyalty and upsell relevant products/services when appropriate.</li>\n<li><span style=\"font-weight: bold\">Multilingual Support</span>: Handle requests in English, Arabic, French, or other languages depending on clientele.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Required Qualifications &amp; Experience:</span></p>\n<ul>\n<li>Bachelor’s Degree in Business, Finance, IT, Communications, or related field.</li>\n<li>Minimum 2 years of experience in customer service in the forex, fintech, blockchain, PSP, or crypto industry.</li>\n<li>Experience with trading platforms (e.g., MT4, MT5), PSPs, or blockchain interfaces (wallets, DeFi platforms).</li>\n<li>Proven ability to explain technical products to non-technical users.</li>\n<li>Previous experience with blockchain wallets, DeFi protocols, or crypto exchanges.</li>\n<li>Knowledge of derivatives, leverage trading, and margin accounts.</li>\n<li>Certifications in AML/KYC, blockchain technology, or customer service excellence is a plus.</li>\n<li>Familiarity with global KYC, AML, and data protection regulations.</li>\n<li>Proficient in CRM tools, ticketing systems, and MS Office Suite.</li>\n<li>Fluency in English is a must; Arabic and French are strong assets.</li>\n<li>Prior work in a 24/7 or global customer service setting</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Core Competencies:</span></p>\n<p><br><span style=\"font-weight: bold\">Technical &amp; Industry Knowledge</span></p>\n<ul>\n<li>Understanding of blockchain networks, crypto tokens, exchanges.</li>\n<li>Working knowledge of forex platforms and trade execution.</li>\n<li>Insight into PSPs, transaction flows, and digital wallet operations.</li>\n</ul>\n<p><span style=\"font-weight: bold\">Communication</span></p>\n<ul>\n<li>Clear, professional written and verbal communication.</li>\n<li>Ability to explain complex financial or technical concepts simply.</li>\n</ul>\n<p><span style=\"font-weight: bold\">Customer-Centricity</span></p>\n<ul>\n<li>Strong empathy and problem-solving focus.</li>\n<li>Ability to remain calm and professional under pressure.</li>\n</ul>\n<p><span style=\"font-weight: bold\">Analytical Thinking</span></p>\n<ul>\n<li>Quick assessment of client issues to deliver first-contact resolution.</li>\n<li>Capable of interpreting transaction or technical logs to assist clients.</li>\n</ul>\n<p><span style=\"font-weight: bold\">Adaptability</span></p>\n<ul>\n<li>Able to navigate a rapidly changing financial and technological landscape.</li>\n<li>Willingness to learn new systems and products quickly.</li>\n</ul>\n<p><span style=\"font-weight: bold\">Compliance Awareness</span></p>\n<ul>\n<li>Understands importance of regulatory protocols in fintech and crypto.</li>\n<li>Able to communicate compliance-related requirements to clients clearly.</li>\n</ul>",
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    "jobOpeningName": "Call Center / Customer Service Officer",
    "departmentLabel": "Call Center",
    "jobOpeningStatus": "Open",
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    "jobOpeningShareUrl": "https://centuriongroup.bamboohr.com/careers/132",
    "employmentStatusLabel": "Full-Time"
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