Lead Host

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    "description": "<p><span style=\"font-family:Aptos,sans-serif\"><strong>About Us:</strong></span></p>\n\n<p><span style=\"font-family:Aptos,sans-serif\">We are one of Las Vegas&rsquo;s most iconic Italian restaurants, serving discerning guests since 1982. Known for impeccable service, timeless recipes, and a clientele that includes celebrities, locals, and global travelers alike.</span></p>\n\n<p><span style=\"font-family:Aptos,sans-serif\"><strong>Description</strong></span></p>\n\n<p><span style=\"font-family:Aptos,sans-serif\">The Lead Host oversees the front door and guest arrival experience at Piero&rsquo;s Italian Cuisine. This role oversees the host team, manages reservations and dining room flow, and ensures every guest receives a seamless, high-touch experience from arrival to departure.</span></p>\n\n<p><span style=\"font-family:Aptos,sans-serif\">Acting as the bridge between guests, hosts, and service staff, this individual must confidently manage reservations, seating strategy, and real-time floor decisions in a fast-paced, high-volume environment. Mastery of reservation systems, particularly OpenTable, is essential.</span></p>\n\n<p><span style=\"font-family:Aptos,sans-serif\"><strong>Responsibilities</strong></span></p>\n\n<p><span style=\"font-family:Aptos,sans-serif\"><strong>Guest Experience Leadership</strong></span></p>\n\n<ul>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Deliver a polished, welcoming, and professional first impression for all guests </span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Handle VIP guests, special requests, and escalated situations with discretion </span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Set the tone for hospitality standards at the front door </span></li>\n</ul>\n\n<ul>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Own and manage all reservations through OpenTable, including changes, cancellations, and notes </span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Control booking flow to optimize pacing, table turns, and overall service quality </span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Manage waitlists, walk-ins, and seating adjustments in real time </span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Maintain full visibility of table inventory, timing, and section balance </span></li>\n</ul>\n\n<p><span style=\"font-family:Aptos,sans-serif\"><strong>Dining Room Coordination</strong></span></p>\n\n<ul>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Partner with managers, servers, and bar team to ensure smooth service flow </span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Assign tables strategically to balance workload and enhance guest experience </span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Oversee bar seating and assist in managing tabs and transitions between bar and dining room </span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Anticipate service bottlenecks and adjust proactively </span></li>\n</ul>\n\n<p><span style=\"font-family:Aptos,sans-serif\"><strong>Team Leadership</strong></span></p>\n\n<ul>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Lead, train, and develop the host team </span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Provide real-time coaching and maintain accountability for service standards </span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Ensure the host stand and entrance area remain organized, clean, and welcoming </span></li>\n</ul>\n\n<p><span style=\"font-family:Aptos,sans-serif\"><strong>Operational Execution</strong></span></p>\n\n<ul>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Maintain accurate reservation logs, guest counts, and seating charts </span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Ensure timely and professional handling of all guest communications </span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Support front-of-house leadership with daily operations and service execution </span></li>\n</ul>\n\n<div style=\"margin-bottom:11px; text-align:center\">\n<hr /></div>\n\n<p><span style=\"font-family:Aptos,sans-serif\"><strong>Qualifications</strong></span></p>\n\n<ul>\n\t<li><span style=\"font-family:Aptos,sans-serif\">3+ years of experience in a high-volume, full-service restaurant </span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Strong proficiency with OpenTable&nbsp;(required) </span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Deep understanding of dining room flow, pacing, and guest management </span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Excellent communication, organization, and decision-making skills </span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Previous experience as a lead host, ma&icirc;tre d&rsquo;, or similar front-of-house leadership role </span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Ability to remain composed under pressure in a fast-paced environment </span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Professional, polished, and guest-focused demeanor </span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Flexible availability (evenings, weekends, holidays) </span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Knowledge of classic Italian cuisine and wine a plus</span></li>\n\t<li><span style=\"font-family:Aptos,sans-serif\">Must have Clark County Food Handler Card and Alcohol Awareness Card</span></li>\n</ul>\n",
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