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    "ExternalDescriptionStr": "<p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>The Opportunity</strong></span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">This role focuses on team development, quality assurance through audits, and driving productivity while managing budgets and supporting hiring efforts. Ideal for a leader who thrives on mentoring staff and improving operational excellence.</span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>What To Expect?</strong></span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Lead assigned team of Auto Claims Representatives and provide technical direction to ensure efficient handling of claims.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">You’ll provide guidance, on-the-job training, technical instructions, and direct leadership to assigned staff relative to performance, productivity, personal conduct, and adherence to processes and corporate policies and procedures.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">You’ll complete audits by reviewing and monitoring claims files and providing effective feedback.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">You’ll foster staff development by assisting with the selection of staff, conducting performance evaluations, provide ongoing and effective feedback, identify training opportunities, and keep staff informed of changes to policies and procedures.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">You’ll provide coaching and performance feedback to the Auto team by reviewing reports, discussing options, and developing action plans.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">You’ll manage expenses and an annual operating budget for the team.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">You’ll initiate interviews for vacancies within the unit and making recommendations for new hires</span></span></li></ul><p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">&nbsp;</span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>What You bring ?</strong></span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">3 - 5 years of claims experience, with a focus on the direct handling of a variety of Auto claims</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">1-2 years of supervisory experience&nbsp;</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Demonstrated organizational, negotiation, analytical and interpersonal skills are essential.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">University degree from any discipline.&nbsp; College diploma within a relevant discipline from a minimum two-year program at a provincially recognized and funded community college and/or the CIP designation is required.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">You’re professional, friendly, and courteous in all interactions with both customers and co-workers</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">You’re at your best when things get busy. You’ve mastered the art of staying calm and thinking fast on your feet. You’re definitely not afraid of change!</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">You’ve got a strong customer-interaction focus and proven performance management experience coupled with well-developed communication, organizational, interpersonal, and analytical skills.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">You’re a natural coach and mentor</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Fluently bilingual (English &amp; French) is considered an asset.</span></span></li></ul><p>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Salary Range</strong>: $73,500 - $123,500</span></span></p>",
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    "CorporateDescriptionStr": "<p>Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.</p>\n<p></p>\n<p>This position is being posted to fill an existing vacancy.</p>\n<p><b>Interested in this role, but don’t meet every requirement?&nbsp;</b>We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success.&nbsp;</p>\n<p><b>What’s in it for you?</b></p>\n<ul>\n <li>Hybrid work schedule for most roles</li>\n <li>Company share ownership program</li>\n <li>Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.</li>\n <li>Pension and savings programs, with company-matched RRSP contributions</li>\n <li>Paid volunteer days and company matching on charitable donations</li>\n <li>Educational resources, tuition assistance, and paid time off to study for exams</li>\n <li>Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents&nbsp;</li>\n <li>Wellness and recognition programs&nbsp;</li>\n <li>Discounts on products and services</li>\n</ul>\n<p><b>Go ahead and expect a lot — you deserve it.</b></p>\n<p>It’s better here — but don’t take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.</p>\n<p>Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting&nbsp;[email protected].</p>\n<p>This role requires successful clearance of background checks (including criminal checks and leadership references).</p>\n<p></p>\n<p>#LI-Hybrid</p>",
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    "OrganizationDescriptionStr": "<div>\n Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.&nbsp;\n</div>\n<div>\n <div><span>\n   <div>\n    <br/>\n   </div>\n   <div>\n    We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.&nbsp;\n   </div></span>\n </div>\n</div>\n<div>\n</div>",
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