CRM Casino Manager

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  "active_status": "active"
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  "language": "en",
  "location": {
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    "city": "Athens",
    "region": "Attica",
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    "confidence": 0.8
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  "remote_policy": "hybrid",
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{
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    "id": "333",
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    "location": {
      "city": "Athens",
      "state": "Attica"
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    "atsLocation": {
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    "departmentId": "18473",
    "locationType": "2",
    "jobOpeningName": "CRM Casino Manager",
    "departmentLabel": "Customer Life Cycle & Retention",
    "employmentStatusLabel": "Full time"
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  "detail_job_opening": {
    "location": {
      "city": "Athens",
      "state": "Attica",
      "postalCode": "10551",
      "addressCountry": "Greece"
    },
    "datePosted": "2026-05-28",
    "atsLocation": {
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    "description": "<p>At<span> </span><span style=\"font-weight: bold\">Campeón Gaming</span>, we build the technology behind<span> </span><span style=\"font-weight: bold\">online casino and sports betting brands</span>.</p>\n<p>We provide an<span> </span><span style=\"font-weight: bold\">all-in-one platform</span><span> </span>that allows our partners to launch, run, and grow their own brand with our engine. From the technology to the day-to-day operations, we support everything needed to make a brand successful.</p>\n<p><br></p>\n<p>Our platform is fast, flexible, and designed to scale across regulated markets worldwide. Also, we offer<span> </span><span style=\"font-weight: bold\">managed services</span><span> </span>such as Payments, CRM, Customer Support, KYC &amp; Fraud, Affiliates, and Casino &amp; Sportsbook Management.</p>\n<p><br></p>\n<p>This allows our partners to<span> </span><span style=\"font-weight: bold\">focus on growing their brand</span>, while we support the<span> </span><span style=\"font-weight: bold\">technology and core operational functions</span><span> </span>of the platform.</p>\n<p><br></p>\n<p>But what truly sets us apart is<span> </span><span style=\"font-weight: bold\">our people</span>.</p>\n<p><br></p>\n<p>We are a team of<span> </span><span style=\"font-weight: bold\">190+ Campeones from 17+ nationalities</span>, bringing together diverse perspectives, ideas, and expertise. Our culture is rooted in being<span> </span><span style=\"font-weight: bold\">people-first</span>, building<span> </span><span style=\"font-weight: bold\">trust</span>, embracing<span> </span><span style=\"font-weight: bold\">meraki</span>, fostering<span> </span><span style=\"font-weight: bold\">team spirit</span>, and adopting a<span> </span><span style=\"font-weight: bold\">growth mindset</span>, both as individuals and as a company.</p>\n<p>We’ve been recognized among the<span> </span><span style=\"font-weight: bold\">Best Workplaces in Europe 2024</span>, consistently ranked as a<span> </span><span style=\"font-weight: bold\">Best Workplace in Greece (2021–2025)</span>, certified as a<span> </span><span style=\"font-weight: bold\">Great Place to Work for 6 consecutive years</span>, and awarded as<span> </span><span style=\"font-weight: bold\">Best Workplace for Women Hellas 2026</span><span> </span>and<span> </span><span style=\"font-weight: bold\">Best Workplace in Tech Hellas 2025</span>.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Ready to build this journey together? Your story starts here!</span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">About the Role</span></p>\n<p>The <span style=\"font-weight: bold\">Casino CRM Manager</span> is responsible for both the strategic development and hands-on execution of promotional campaigns, player offers, and retention strategies across all online gaming brands. This role involves leading the CRM Casino team, managing advanced player segmentation and targeting, and driving process improvements with cross-functional partners to maximize efficiency, ROI, and customer lifetime value, while monitoring performance against KPIs.</p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-weight: bold\">Responsibilities:</span></p>\n<ul>\n<li><span style=\"font-weight: bold\">Strategic Planning &amp; Campaign Design</span> – Collaborate with senior management to develop CRM strategies and design promotional plans, from targeted offers to brand-wide campaigns, aligned with business goals.</li>\n<li><span style=\"font-weight: bold\">Team Leadership &amp; Project Management</span> – Lead the CRM team setting priorities, tracking progress, resolving blockers, and ensuring smooth execution of all campaigns.</li>\n<li><span style=\"font-weight: bold\">Segmentation &amp; Targeting</span> – Define and refine player segments to deliver personalized campaigns that drive engagement, retention, and loyalty.</li>\n<li><span style=\"font-weight: bold\">Cross-Functional Collaboration</span> – Coordinate with internal teams to prepare, test, approve, and deliver campaigns on time.</li>\n<li><span style=\"font-weight: bold\">New Brand Launch Support</span> – Co-develop CRM strategies for new brands, including welcome offers, brand-specific promotions, and integration into existing campaigns.</li>\n<li><span style=\"font-weight: bold\">Quality Control &amp; Issue Resolution</span> – Oversee campaign QA, monitor live offers, and implement corrective actions when required.</li>\n<li><span style=\"font-weight: bold\">Performance Tracking &amp; Optimization</span> – Monitor KPIs and player behavior to refine campaigns, increase ROI, and improve overall efficiency.</li>\n<li><span style=\"font-weight: bold\">Continuous Improvement</span> – Identify and implement opportunities to enhance processes, improve targeting, and optimize workflows.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-weight: bold\">Requirements:</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Proven experience in CRM and online gaming, with a strong track record of leading and developing high-performing teams to deliver strategic campaigns. </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Expertise in designing, executing, and optimizing player-targeted campaigns using advanced segmentation techniques. </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Strong analytical skills with KPI interpretation and campaign optimization to drive results. </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Fluent English, with excellent communication, collaboration, and stakeholder management skills across multiple teams. </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Proficient in Microsoft Office (Excel, PowerPoint) and CRM/project management tools such as FastTrack, Optimove, Salesforce Marketing Cloud, and Asana. </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Strong organizational, problem-solving, and attention-to-detail skills to ensure accurate, timely, and high-quality campaign delivery. </span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif\"><br></span><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Nice-to-have: </span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Experience with player lifecycle management, retention, and loyalty strategies. </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Knowledge of bonus structures, promotional mechanics, and budget management in iGaming. </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Familiarity with A/B testing and campaign optimization techniques. </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Understanding of regulatory requirements for marketing and player communications.</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">We got you covered here:</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Competitive salary &amp; bonus</span></li>\n<li><span style=\"font-size: 12pt\">Access to LinkedIn Learning programs as well as funding to educational programs of your choice</span></li>\n<li><span style=\"font-size: 12pt\">Private Medical insurance &amp; Access to a 24/7 Employee Assistance Program</span><br></li>\n<li><span style=\"font-size: 12pt\">Monthly allowance for orders via the Wolt App &amp; free drinks and snacks at the office</span></li>\n<li><span style=\"font-size: 12pt\">Coverage of your public transportation expenses and gym membership</span><br></li>\n<li><span style=\"font-size: 12pt\">Paid educational leave</span></li>\n<li><span style=\"font-size: 12pt\">Hybrid working model</span></li>\n<li><span style=\"font-size: 12pt\">Modern offices in the center of Athens</span></li>\n<li><span style=\"font-size: 12pt\">360 feedback for Constant personal and professional development</span></li>\n<li>6 Company Extra Days off!</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Diversity, Equity &amp; Inclusion</span></p>\n<p>At Campeón Gaming, we believe every story deserves to be heard and valued. We are proud signatories of the Diversity Charter Greece, reinforcing our commitment to a culture of equality, respect, and inclusion.</p>\n<p>We welcome and celebrate people of all backgrounds, experiences, and perspectives. For us, diversity is not just a principle. It’s a strength that drives innovation, connection, and collective success.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Every story deserves a shared journey. Ready to be a Campe</span><span style=\"font-weight: bold\">ό</span><span style=\"font-weight: bold\">n?</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\"><br></span></p>",
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    "jobOpeningStatus": "Open",
    "minimumExperience": "Manager/Supervisor",
    "jobOpeningShareUrl": "https://campeon.bamboohr.com/careers/333",
    "employmentStatusLabel": "Full time"
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