Automotive Service Advisor - Lake City Toyota

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  "active_status": "active"
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  "language": "en",
  "location": {
    "raw": "Lake City, Florida, 32055, United States",
    "city": "Lake City",
    "region": null,
    "country": "United States",
    "is_remote": false,
    "confidence": 0.95
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  "inferred_at": "2026-06-06T10:22:53.217Z",
  "launch_scope": {
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    "location": {
      "raw": "Lake City, Florida, 32055, United States",
      "city": "Lake City",
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      "country": "United States",
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      "confidence": 0.95
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    "countries": [
      "United States"
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    "id": "232",
    "isRemote": null,
    "location": {
      "city": "Lake City",
      "state": "Florida"
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    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
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    "departmentId": "18829",
    "locationType": "0",
    "jobOpeningName": "Automotive Service Advisor - Lake City Toyota",
    "departmentLabel": "TLC Service Advisor Department",
    "employmentStatusLabel": "LCT Full-time"
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  "detail_job_opening": {
    "location": {
      "city": "Lake City",
      "state": "Florida",
      "postalCode": "32055",
      "addressCountry": "United States"
    },
    "datePosted": "2025-08-04",
    "atsLocation": {
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    "description": "<p><span style=\"text-decoration: underline\"><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Job Description:<br></span></span></span><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Acts as a liaison between customers and service department by communicating with customers regarding vehicle concerns, pricing, repair timeline, and expressing customers concerns to the service department. </span></p>\n<p><br></p>\n<p><span style=\"text-decoration: underline\"><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Job Responsibilities</span></span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Initiates automotive services and repairs by:</span>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Recording performance problems and services requested</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Verifying warranty and service contract coverage</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Developing estimates</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Writing repair orders</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Maintaining customer rapport and service records</span></li>\n</ul>\n</li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Ascertains automotive problems and services by:</span>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Listening to the customer's description of symptoms</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Clarifying issues</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Conducting inspections and test drives</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Checking vehicle maintenance records and service schedules</span></li>\n</ul>\n</li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Develops estimates by costing:</span>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Materials</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Supplies</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Labor</span></li>\n</ul>\n</li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Calculates customer's payment, including deductibles</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Prepares repair orders (RO) by:</span>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Describing symptoms, problems, and causes</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Outlining required repairs and services</span></li>\n</ul>\n</li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Obtains approval signatures and enters RO into service database</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Coordinates with customer, insurance, manufacturer, and aftermarket warranties for pricing and approval</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Maintains customer rapport by:</span>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Explaining estimates and return timelines</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Obtaining customer approvals</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Providing and obtaining contact numbers</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Addressing questions and concerns</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Arranging towing and alternate transportation</span></li>\n</ul>\n</li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Maintains automotive records by recording problems and corrective actions</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Keeps knowledge current by:</span>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Participating in educational opportunities</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Reading manufacturer publications</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Maintaining all manufacturer and compliance certifications</span></li>\n</ul>\n</li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Enhances organizational reputation by:</span>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Taking ownership of new and unique requests</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Exploring ways to add value to job accomplishments</span></li>\n</ul>\n</li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Maintains customer satisfaction index (CXI) above district/region standards</span></li>\n</ul>\n<p><span style=\"text-decoration: underline\"><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Preferred Skills</span></span></span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Strong customer service orientation</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Effective problem solving</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Focus on quality and accuracy</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">High productivity and efficiency</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Experience preparing quotes</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Solid product knowledge</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Proficiency with computers and point-of-sale systems</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Comfort with multi-platform communication (phone, text, email, video)</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Active listening and accurate documentation of verbal concerns</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Clear and concise communication skills</span></li>\n</ul>",
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    "jobOpeningName": "Automotive Service Advisor - Lake City Toyota",
    "departmentLabel": "TLC Service Advisor Department",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Experienced",
    "jobOpeningShareUrl": "https://MAP.bamboohr.com/careers/232",
    "employmentStatusLabel": "LCT Full-time"
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