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HomeCompanies27c41f3c C99d 4f67 92e9 F0472ede72d8 19000101 000001Customer Success Manager

Customer Success Manager

27c41f3c C99d 4f67 92e9 F0472ede72d8 19000101 000001 · Apex, NC, US, Apex, NC; WA, US, WA; CO, US, CO; CA, US, CA; AZ, US, AZ; Woodbury, NY, US, Woodbury, NY · Active · $90,000–$130,000 / year · ADP Workforce Now Recruiting

Job facts

FieldValue
Company27c41f3c C99d 4f67 92e9 F0472ede72d8 19000101 000001
TitleCustomer Success Manager
Normalized title-
Department / team-
LocationApex, NC, United States
Work model-
Employment typeFull Time
Salary$90,000–$130,000 / year
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-03-26 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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City jobsActive postings in Apex.Open
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Linked records

Company27c41f3c C99d 4f67 92e9 F0472ede72d8 19000101 000001
Sourced6bf2fca-dcc2-45d4-9f4e-e7a138aff2c8
ATS providerADP Workforce Now Recruiting

Description

As THE leader in transit technology, Clever Devices' vision is to make meaningful contributions to worldwide mobility. Our goal is to be the leading provider of exciting technology that improves the quality of mobility in communities around the world. The Customer Success Manager will apply knowledge, experience, interpersonal skills and administrative techniques to ensure successful delivery of all managed and support services to Clever Devices customers. Their actions ensure customer satisfaction, fulfilment and retention. They advocate on behalf of the customer internally, communicating information and providing operational recommendations to strategic plans/projects. They will work with the operations team to forecast vehicle & solution deployment, develop preventive maintenance plans, prepare and complete action plans; implement changes, customer-service standards; assist to resolve problems; identify service trends and determine system/process improvements. They are also expected to own the communication and management of any service issue or escalation internally and externally.  They are responsible for ensuring timely and efficient service to our customers. This position will be responsible for Clever Devices’s most demanding clients. Depth of Knowledge Required High level of Customer Success/Service knowledge with the customer facing skills to go along with. Additionally, should have a good understanding of analytics, reporting, service improvement, and general business acumen is required. Public Transit experience preferred. This position is responsible for the success of all managed and support services for assigned accounts, as well as ensuring and maintaining a high customer satisfaction across all services at all times. Internal & External Relationship Responsibilities The Clever Customer Success Manager regularly influences internal and external stakeholders in achieving beneficial outcomes. The Clever Customer Success Manager is the primary point of contact for assigned accounts. This position will make recommendations to internal and external stakeholders about account related issues and ensure resolution of problems in conjunction with assigned team members. This position requires proactive planning, clear communication, expert execution and team work to coordinate resources within Clever Devices to support assigned accounts. This position must regularly communicate answers to complex questions and respond to detailed inquiries regarding client issues or concerns. This position determines Customer Success requirements by maintaining regular contact with customers; visiting operational environments; conducting surveys; benchmarking best practices. This position handles and is expected to protect all internal confidential information and must utilize discretion and judgment based on company policies and procedure. Manage and leverage relationships with internal and external stakeholders in order to achieve high customer satisfaction and retention. Utilizes a network of relationships to collect and disseminate information, build support, and secure buy-in to achieve desired objectives Key Responsibilities Coordinate and contribute on weekly/monthly/quarterly/annual meetings with customers to present call and incident data, activity, utilization, trends, analysis, health, status, risks, and recommendations Detailed understanding, reporting on, and delivery to SLA’s and SLO’s Solicit feedback on customer satisfaction using survey, scorecards, etc. Ensure all stakeholders are aware of requirements of maintaining high customer satisfaction Proactive management of operational runbook for assigned accounts Auditing the performance of the Clever Devices TAC and Field Service for assigned accounts Review and comment on SOW development for new opportunities Onboarding of customers to support phase Ensure customer information accuracy across all platforms and databases Responsible for conveying customer requirements during creation of new policies and procedures Tracking, reporting and resolving escalations Building relationships internally and externally Organize and manage upgrades and other small, non-deployment customer projects Planning, drafting, implementing and communicating Continuous Service Improvement plans Identify and assist in additional end user training and adoption opportunities Identify new revenue opportunities Track and manage service renewals Delivering customer communications and incident reports Identifying, tracking, reporting and processing Change requests related to service Uses knowledge of general financial and accounting principles to understand and communicate how decisions affect bottom line for assigned accounts Work collaboratively across all organizational levels including executives, managers, front line, technical subject matter experts, and IT etc. Continuously improve Customer Success Management process and methodologies In depth understanding of operational service delivery key performance indicators Strong customer orientation and ability to interface with VP level management in customer environments Create SOPs for their position Other duties as assigned Clever Devices is an Affirmative Action/Equal Opportunity Employer The compensation range posted for this position represents the anticipated minimum and maximum compensation for this position based upon a good faith and reasonable estimate. The exact compensation offered will depend on several factors such as the candidate’s experience, skills, training, education and/or physical location; internal equity; and, budget. In addition, Clever Devices Ltd. offers a variety of benefits to eligible employees, including health insurance coverage, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and time off, and many others, depending on the level and position offered. Many of these benefits are subsidized or fully paid for by the company. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice based on business need.

Full job record

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Last Seen At2026-06-06 12:08:47Z
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Last Changed At2026-06-06 12:08:47Z
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    "requisitionDescription": "<div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/25.2.10/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/25.2.10/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><div><strong><span style=\"font-family: arial, sans-serif; color: rgb(38, 35, 33); font-size: 14px;\">As THE leader in transit technology, Clever Devices&#39; vision is to make meaningful contributions to worldwide mobility. Our goal is to be the leading provider of exciting technology that improves the quality of mobility in communities around the world.&nbsp;</span></strong><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\">The Customer Success Manager will apply knowledge, experience, interpersonal skills and administrative techniques to ensure successful delivery of all managed and support services to Clever Devices customers. Their actions ensure customer satisfaction, fulfilment and retention. They advocate on behalf of the customer internally, communicating information and providing operational recommendations to strategic plans/projects. They will work with the operations team to forecast vehicle &amp; solution deployment, develop preventive maintenance plans, prepare and complete action plans; implement changes, customer-service standards; assist to resolve problems; identify service trends and determine system/process improvements. They are also expected to own the communication and management of any service issue or escalation internally and externally.  They are responsible for ensuring timely and efficient service to our customers. This position will be responsible for Clever Devices&rsquo;s most demanding clients.&nbsp;</span></p><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"624\" style=\"width: 624px;border-collapse: collapse;\"><tbody><tr><td valign=\"top\" style=\"width: 100%; border: none; padding: 0in; height: 4.3in; vertical-align: top;\"><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\"><strong>Depth of Knowledge Required&nbsp;</strong></span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\">High level of Customer Success/Service knowledge with the customer facing skills to go along with. &nbsp;Additionally, should have a good understanding of analytics, reporting, service improvement, and general business acumen is required. &nbsp;Public Transit experience preferred. &nbsp;This position is responsible for the success of all managed and support services for assigned accounts, as well as ensuring and maintaining a high customer satisfaction across all services at all times.&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\">&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\"><strong>Internal &amp; External Relationship Responsibilities</strong></span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\">The Clever Customer Success Manager regularly influences internal and external stakeholders in achieving beneficial outcomes. &nbsp;The Clever Customer Success Manager is the primary point of contact for assigned accounts. This position will make recommendations to internal and external stakeholders about account related issues and ensure resolution of problems in conjunction with assigned team members. &nbsp;This position requires proactive planning, clear communication, expert execution and team work to coordinate resources within Clever Devices to support assigned accounts. &nbsp;This position must regularly communicate answers to complex questions and respond to detailed inquiries regarding client issues or concerns. &nbsp;This position determines Customer Success requirements by maintaining regular contact with customers; visiting operational environments; conducting surveys; benchmarking best practices. &nbsp;</span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif;\">This position handles and is expected to protect all internal confidential information and must utilize discretion and judgment based on company policies and procedure.&nbsp;</li><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif;\">Manage and leverage relationships with internal and external stakeholders in order to achieve high customer satisfaction and retention.&nbsp;</li><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif;\">Utilizes a network of relationships to collect and disseminate information, build support, and secure buy-in to achieve desired objectives&nbsp;</li></ul></div><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\"><strong>&nbsp;</strong></span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\"><strong>Key Responsibilities</strong></span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif;\">Coordinate and contribute on weekly/monthly/quarterly/annual meetings with customers to present call and incident data, activity, utilization, trends, analysis, health, status, risks, and recommendations &nbsp;</li><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif;\">Detailed understanding, reporting on, and delivery to SLA&rsquo;s and SLO&rsquo;s &nbsp;</li><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif;\">Solicit feedback on customer satisfaction using survey, scorecards, etc. &nbsp;</li><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif;\">Ensure all stakeholders are aware of requirements of maintaining high customer satisfaction &nbsp;</li><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif;\">Proactive management of operational runbook for assigned accounts&nbsp;</li><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif;\">Auditing the performance of the Clever Devices TAC and Field Service for assigned accounts&nbsp;</li><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif;\">Review and comment on SOW development for new opportunities&nbsp;</li><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif;\">Onboarding of customers to support phase&nbsp;</li><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif;\">Ensure customer information accuracy across all platforms and databases&nbsp;</li><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif;\">Responsible for conveying customer requirements during creation of new policies and procedures &nbsp;</li><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif;\">Tracking, reporting and resolving escalations&nbsp;</li><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif;\">Building relationships internally and externally &nbsp;</li><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif;\">Organize and manage upgrades and other small, non-deployment customer projects&nbsp;</li><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif;\">Planning, drafting, implementing and communicating Continuous Service Improvement plans&nbsp;</li><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif;\">Identify and assist in additional end user training and adoption opportunities&nbsp;</li><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif;\">Identify new revenue opportunities&nbsp;</li><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif;\">Track and manage service renewals&nbsp;</li><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif;\">Delivering customer communications and incident reports &nbsp;</li><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif;\">Identifying, tracking, reporting and processing Change requests related to service&nbsp;</li><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif;\">Uses knowledge of general financial and accounting principles to understand and communicate how decisions affect bottom line for assigned accounts&nbsp;</li><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif;\">Work collaboratively across all organizational levels including executives, managers, front line, technical subject matter experts, and IT etc.&nbsp;</li><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif;\">Continuously improve Customer Success Management process and methodologies&nbsp;</li><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif;\">In depth understanding of operational service delivery key performance indicators &nbsp;</li><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif;\">Strong customer orientation and ability to interface with VP level management in customer environments&nbsp;</li><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif;\">Create SOPs for their position&nbsp;</li><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif;\">Other duties as assigned&nbsp;</li></ul></div><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\">&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;background:white;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\"><strong><span style=\"color: black;\">Clever Devices is an Affirmative Action/Equal Opportunity Employer</span></strong></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;margin:0in;background:white; border-box;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;text-align:start;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;word-spacing:  0px;' id=\"isPasted\"><span style=\"font-size: 14px; font-family: arial, sans-serif;\"><strong><em><span style=\"color: rgb(43, 51, 58);\">The compensation range posted for this position represents the anticipated minimum and maximum compensation for this position based upon a good faith and reasonable estimate. The exact compensation offered will depend on several factors such as the candidate&rsquo;s experience, skills, training, education and/or physical location; internal equity; and, budget.</span></em></strong></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;margin:0in;background:white; border-box;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;text-align:start;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;word-spacing:  0px;'><span style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(43, 51, 58);\"><br>&nbsp;&nbsp;</span><span style=\"font-size: 14px; font-family: arial, sans-serif;\"><strong><em>In addition, Clever Devices Ltd. offers a variety of benefits to eligible employees, including health insurance coverage, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and time off, and many others, depending on the level and position offered. Many of these benefits are subsidized or fully paid for by the company.</em></strong></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;margin:0in;background:white; border-box;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;text-align:start;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;word-spacing:  0px;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\"><strong><span style=\"color: rgb(43, 51, 58);\">&nbsp;</span></strong></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;margin:0in;background:white; border-box;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;text-align:start;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;word-spacing:  0px;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\"><strong><span style=\"color: rgb(43, 51, 58);\">This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice based on business need.</span></strong></span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\">&nbsp;</span></p></td></tr></tbody></table><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\">&nbsp;</span></p></div></div></div>\n",
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