Customer Service Representative

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  "inferred_at": "2026-06-04T11:48:55.798Z",
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      "state": "Ontario"
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    "departmentLabel": "Customer Service",
    "employmentStatusLabel": "Full-Time Permanent"
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    "location": {
      "city": "Toronto",
      "state": "Ontario",
      "postalCode": "M1L2P3",
      "addressCountry": "Canada"
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    "datePosted": "2026-04-21",
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    "description": "<p>Imagine working at the forefront of innovation in fluid-flow technology, with over 1,400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative minds, driven by a shared mission to engineer the future and safeguard our planet.</p>\n<p><br></p>\n<p>As part of our team, you'll be immersed in an environment that fosters growth, creativity, and collaboration. Here, you'll have the opportunity to push boundaries, tackle exciting challenges, and develop cutting-edge solutions that promote energy efficiency and reduce environmental impact. Every day offers the chance to make a meaningful contribution to a more sustainable future, driving innovations that help lower global carbon footprints. Together, we’re creating a legacy that goes beyond business—one that’s changing the world for the better.</p>\n<p><br></p>\n<p>This role is responsible for managing all aspects of the customer service relationship, from quotation through to order fulfilment and after-sales support. The Customer Service Representative acts as a key liaison between customers and internal departments, ensuring accurate order processing, timely communication, and high levels of customer satisfaction.</p>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">Key Accountabilities</span></p>\n<p><span style=\"font-weight: bold\">Customer Communication &amp; Relationship Management</span></p>\n<ul>\n<li>Respond to customer enquiries via telephone and email in a professional, courteous and timely manner.</li>\n<li>Provide clear, accurate and documented responses to customer requests and queries.</li>\n<li>Proactively engage with customers regarding order status, delivery schedules, late deliveries and order push-outs.</li>\n<li>Act as a primary point of contact for customer service-related matters.</li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">Order Management &amp; Processing</span></p>\n<ul>\n<li>Enter, acknowledge and process customer orders accurately within the business system.</li>\n<li>Process customer change orders and communicate updates to relevant internal departments.</li>\n<li>Maintain a current regional order backlog and actively expedite orders where required.</li>\n<li>Schedule orders and follow up to ensure on-time delivery and fulfilment.</li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">Pricing, Contracts &amp; Returns</span></p>\n<ul>\n<li>Utilize ERP systems to establish pricing and apply customer-specific discounts.</li>\n<li>Maintain accurate records of approved customer contracts to ensure correct order processing.</li>\n<li>Initiate and manage Returned Goods Authorizations (RGAs) in line with established procedures.</li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">Data Accuracy &amp; Administration</span></p>\n<ul>\n<li>Maintain accurate and up-to-date customer data files and records.</li>\n<li>Ensure all customer transactions and communications are properly documented.</li>\n<li>Support departmental projects and special assignments as required.</li>\n</ul>\n<p><br><br></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">What We’re Looking For</span></p>\n<p>To thrive in this role, you should bring:</p>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">Education &amp; Experience</span></p>\n<ul>\n<li>GSCEs or equivalent, including math's and English.</li>\n<li>Proven work experience in a customer service role, preferably within industrial, HVAC or manufactured products.</li>\n<li>Proven experience with order entry and order management processes.</li>\n<li>Fluency in written and spoken Portuguese is a must.</li>\n<li>Ability to work effectively within a fast-paced environment.</li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">Technical Skills</span></p>\n<ul>\n<li>Strong working knowledge of ERP systems.</li>\n<li>Proficiency in Microsoft Office applications, including Word, Excel and PowerPoint.</li>\n<li>Ability to analyze data, manage order backlogs and visualize complex information clearly.</li>\n<li>High standard of English grammar, diction and written accuracy.</li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">Soft Skills &amp; Competencies</span></p>\n<ul>\n<li>Excellent verbal and written communication skills.</li>\n<li>Strong organizational skills with the ability to multitask and prioritize effectively.</li>\n<li>Highly analytical, with strong problem-solving and decision-making capabilities.</li>\n<li>Ability to work independently as well as collaboratively within a team.</li>\n<li>Demonstrated commitment to continuous learning, product training, and process improvement.</li>\n<li>Positive, flexible, and adaptable approach to work.</li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">Why Armstrong Fluid Technology?</span></p>\n<p>By joining us, you’ll become part of a global community dedicated to pushing the boundaries of fluid-flow technology while upholding Armstrong's commitment to sustainability. You’ll have endless opportunities to learn, grow, and make a significant impact on the world. Together, we'll build tomorrow’s solutions today<br></p>\n<p><br><br></p>\n<p><br></p>\n<ul></ul>\n<p><br></p>",
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