Fraud Operations Analyst

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    "city": "Kuala Lumpur",
    "region": "Kuala Lumpur",
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    "departmentLabel": "Risk & Compliance",
    "employmentStatusLabel": "Full-Time"
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    "datePosted": "2026-03-16",
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      "city": "Kuala Lumpur",
      "state": "Kuala Lumpur",
      "country": "Malaysia",
      "countryId": "130"
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    "description": "<p><span style=\"font-weight: bold\">Role Purpose</span><br>The Fraud Operations Analyst sits within Financial Crime Compliance with a focus on fraud operations. The role is responsible for proactively identifying, preventing, and mitigating fraudulent activities, chargebacks, and other financial crimes that may pose a risk to the organisation.<br><br></p>\n<p>This role plays a key part in investigating financial crimes, safeguarding the organisation’s financial interests, and maintaining the trust of customers and stakeholders.<br></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Working Hours &amp; Schedule</span></p>\n<ul>\n<li>40 hours per week, typically 8 hours per day excluding meal breaks.</li>\n<li>Working hours will fall within the operational window of 9:00am – 7:00pm.</li>\n<li>Exact daily shifts will be determined by the company roster.</li>\n<li>The role operates on a rostered five (5) days on, two (2) days off (5/2) schedule.</li>\n<li>Saturday and Sunday form part of the regular working week.</li>\n<li>Weekend working is therefore a permanent and essential requirement of the role.</li>\n<li>Rest days will be scheduled during the week according to the team roster.<br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Key Responsibilities</span></p>\n<ul>\n<li>Review suspicious or system-generated transaction alerts and make decisions based on fraud rules and guidelines.</li>\n<li>Monitor real-time transaction queues to identify high-risk activity and emerging fraud trends.</li>\n<li>Analyse customer behaviour and transaction patterns to detect anomalies.</li>\n<li>Identify fraud patterns such as card-not-present (CNP) fraud, hacked accounts, third-party fraud and friendly fraud.</li>\n<li>Work with rule-based fraud engines including rule structuring, testing and A/B testing.</li>\n<li>Support data discovery and reporting for fraud KPIs and operational performance.</li>\n<li>Prepare and submit Suspicious Activity Reports (SARs) where required.</li>\n<li>Analyse key fraud risks and recommend improvements to reduce fraud exposure.</li>\n<li>Recommend system, analytics and operational improvements.</li>\n<li>Contribute to projects that improve fraud detection and operational efficiency.<br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Experience &amp; Skills Required</span></p>\n<ul>\n<li>Minimum 3 years experience in fraud or financial crime within banking or fintech.</li>\n<li>Experience investigating fraud such as investment scams or APP fraud (advantageous).</li>\n<li>Strong analytical and investigative skills with high attention to detail.</li>\n<li>Understanding of crypto, online payments processing and payment platforms.</li>\n<li>Strong technical skills including Excel, SQL, Microsoft Office and PowerPoint.</li>\n<li>Ability to work in high-volume, fast-paced environments.</li>\n<li>Ability to translate complex data analysis into clear insights and recommendations.</li>\n<li>Experience with fraud tools such as Checkout, Chainalysis or similar platforms (beneficial).</li>\n<li>Experience in statistical analysis (advantageous).</li>\n<li>Chargeback investigation experience (advantageous).</li>\n<li>Ability to work weekends.<br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Wirex Behaviours</span></p>\n<ul>\n<li>Promotes collaboration and knowledge sharing.</li>\n<li>Contributes to creating a positive team environment.</li>\n<li>Passionate about their area of expertise.</li>\n<li>Takes initiative and drives innovation for customers.</li>\n<li>Sets and strives for high personal standards.</li>\n<li>Works towards collective team success.</li>\n<li>Inspires and supports others to succeed.<br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Benefits</span></p>\n<ul>\n<li>Generous annual leave plus public holidays.</li>\n<li>Paid charity day.</li>\n<li>Flexible working hours and remote working.</li>\n<li>Company-provided equipment.</li>\n<li>Annual training and development budget.</li>\n<li>Opportunity to grow your career within an innovative fintech.<br></li>\n</ul>\n<p><br></p>\n<p>If you believe you have the skills and experience we’re looking for, we’d love to hear from you. Apply now to join Wirex and help shape the future of digital money.<br><br></p>\n<p><span style=\"font-weight: bold\">About Us</span></p>\n<p>At Wirex, we’re redefining how the world uses digital money. From launching the first crypto-enabled debit card to giving everyday users access to digital currencies and rewards, we’re making finance more accessible.<br><br></p>\n<p>With more than 6 million users across 130+ countries, Wirex is building a future where digital currency works for everyone.<br></p>\n<p><br><br></p>",
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    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://wirex.bamboohr.com/careers/164",
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