Administrative Assistant - FT

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    "description_html": "<p><strong>&nbsp;Summary</strong></p><p><br></p><p>Are you looking for an exciting career in emergency medicine? Exceptional Emergency Center offers a dynamic, fast-paced work environment with top-tier benefits, competitive pay, and amazing incentives! Join a team that values compassion, excellence, and teamwork while providing high-quality emergency care.</p><p><br></p><p>The Administrative Assistant (AA) will be responsible for performing all functions necessary to maintain the efficient workflow of all front desk receptionist duties.</p><p><br></p><p><strong>Essential Duties and Responsibilities</strong></p><ul><li>Stand and greet all patients as they arrive in a friendly, courteous, and professional manner</li><li>Demonstrate and maintain a working knowledge of customer service principles, and departmental expectations regarding customer service</li><li>Routinely check and respond to work e-mail</li><li>Document in the computer system all necessary demographic, insurance, and financial information</li><li>Maintain patient charts, including creating new files, scanning files into the computer system, filing, shifting, and breaking down charts</li><li>Responsible for photocopying records and documents for billing purposes</li><li>Perform clerical duties, including mail delivery, faxing, copying, and scanning</li><li>Responsible for answering, screening, and directing incoming phone calls</li><li>Collect co-payments or other applicable financial payments</li><li>Performs exit interviews with all patients</li><li>Facilitate daily deposits and perform cash reconciliations</li><li>Maintain daily financial log including documenting patient financial class, amount owed, amount collected, and scanning completion</li><li>Maintain daily patient log including documenting chief complaint, time and date of entry, time and date of exit, services rendered, and discharge/transfer information</li><li>Document patient volumes for the previous day</li><li>Maintain and compile reports and informational packets for distribution</li><li>Perform any job related to the registration process</li><li>Participate in performance improvement activities as necessary</li><li>Perform other duties as assigned</li></ul><p><strong>Safety/Infection Control</strong></p><ul><li>Demonstrate knowledge of and adhere to regulations and Emergency Center policies and procedures pertaining to safety, emergency preparedness, infection control, OSHA, fire safety and hazardous materials</li></ul><p><strong>Customer Service</strong></p><ul><li>Maintain confidentiality of patient related issues and adhering to all HIPAA rules and regulations.</li><li>Demonstrate effective interpersonal skills</li><li>Treat all patients, visitors, and staff members fairly and with respect and strive to make them comfortable by offering refreshments.</li><li>Utilize effective communication methods in an accurate, courteous, and professional manner.</li><li>Explain all procedures, treatments, and care while remaining aware of language barriers</li><li>Able to perform care in non-judgmental manner and recognize discrepancies between patient and personal beliefs</li></ul><p><strong>Emergency Center Policy</strong></p><ul><li>Ensure personal appearance is business casual and professional at all times</li><li>Responsible for wearing Emergency Center identification badge at all times which must be visible and above the waistline</li><li>Attend all Emergency Center required meetings and in-service education</li><li>Remain flexible in staffing patterns and resolution of staffing conflicts; participates in temporary assignments</li><li>Compliance with attendance standards</li><li>Demonstrate flexibility when changes in assignments are necessary</li></ul><p><strong>Education &amp; Experience</strong></p><ul><li>High school diploma or equivalent</li><li>1-3 years office experience in a health care setting preferred</li><li>Previous customer service experience preferred</li><li>Must be able to effectively communicate with customers both in person, and over the telephone</li><li>Must have understanding of basic medical terminology</li></ul><p><strong>Language/Math/Reasoning Ability</strong></p><ul><li>Ability to read and comprehend simple instructions, short correspondence, and memos. 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