Senior Solution Architect - CRM & Customer Engagement Platforms (m/w/d)

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{
  "id": "2497888",
  "name": "Senior Solution Architect - CRM & Customer Engagement Platforms (m/w/d)",
  "office": "deutschlandweit",
  "keywords": [],
  "schedule": "full-time",
  "createdAt": "2026-01-20T10:48:29+00:00",
  "seniority": "experienced",
  "department": "CRM & Customer Engagement",
  "occupation": "software_and_system_architecture",
  "subcompany": "nexum AG",
  "employmentType": "permanent",
  "jobDescriptions": [
    {
      "name": "WHAT WE ROCK AT!",
      "value": "As consultants and creators, we work with our clients on an equal footing - and with each other too: with us, you will find short decision-making paths, flexible scope for action and plenty of room for your ideas and further development. Whether learners or management, your colleagues are real personalities who all learn something new every day through an open exchange on challenging topics and grow beyond themselves together: they are moms and dads, travel enthusiasts, musicians, headbangers, nerds... What unites us? We are people with team spirit, high self-motivation and enthusiasm for digital topics. Curious? Then take a look and get to know the <a href=\"https://www.nexum.com/en\">team</a>."
    },
    {
      "name": "WHAT WE OFFER...",
      "value": "<img height=\"50\" width=\"50\" src=\"https://images.prismic.io/nexum-ag-intern/6d1b31e5-9b5b-4757-a717-1f989581fbf9_job-icon1.png?auto=compress,format\" alt=\"Smiley face\"> <br>Further <strong>development</strong> is a top priority for us. Whether in our own <strong>nexum Academy</strong>, internal workshops, external training courses or certifications. We support and promote your individual development.<br> <br> <img height=\"50\" width=\"50\" src=\"https://images.prismic.io/nexum-ag-intern/3822491a-a019-45d6-9c10-fd6436b372f4_job-icon2.png?auto=compress,format\" alt=\"Smiley face\"><br>We give you the opportunity for professional exchange. With your colleagues in various<strong> competence teams</strong>, in <strong>interest groups</strong>, in <strong>overall or team jour fixes</strong>: We offer you numerous formats to drive topics forward together.<br> <br> <img height=\"50\" width=\"50\" src=\"https://images.prismic.io/nexum-ag-intern/1290d636-dfb3-4fef-bcf6-dbf74cd6ffd3_job-icon3.png?auto=compress,format\" alt=\"Smiley face\"><br>It's the result that counts! Because we know that sometimes you have to be spontaneous, we offer <strong>flexible working hours, hybrid work arrangements</strong> and <strong>home office</strong>. <strong>Mac or Windows</strong>?  Take your pick.<br> <br><img height=\"50\" width=\"50\" src=\"https://images.prismic.io/nexum-ag-intern/1ee26b72-bb4f-4e0c-8fd5-379e26e06cb1_job-icon4.png?auto=compress,format\" alt=\"Smiley face\"><br>What else is there? A <strong>great team</strong> with whom you can hop on a SUP right after work in <strong>Hamburg</strong> and paddle a lap of the Alster, get together in one of <strong>Cologne's</strong> most beautiful courtyards. Or ring in the end of the working day on the roof terrace in <strong>Nuremberg</strong> or make <strong>Berlin</strong> unsafe. You can chat with your colleagues at the <strong>open bar</strong> or simply have a good time at <strong>employee events</strong> such as the nexum summer party. Of course, the whole thing also works perfectly <strong>across locations and remotely</strong>!<br> <br><img height=\"50\" width=\"50\" alt=\"aee8e309-94c7-45a7-af21-c6dc0836e7d5_job-icon6.png?auto=compress,format\" src=\"https://images.prismic.io/nexum-ag-intern/aee8e309-94c7-45a7-af21-c6dc0836e7d5_job-icon6.png?auto=compress,format\">   <br>We work with modern <strong>tools and processes</strong> so that we can organize our work efficiently and make it fun. Of course, this also applies to <strong>hardware</strong>."
    },
    {
      "name": "WHAT YOU WILL DO WITH US",
      "value": "<ul><li>Architecture, consulting and implementation of solutions such as Braze, Salesforce Marketing Cloud, SAP Emarsys or comparable customer engagement platforms – from requirements gathering to conception and architecture to go-live.</li><li>Strategic and technical consulting for our customers in ongoing projects: evaluation of existing setups, identification of optimisation potential and development of scalable target architectures.</li><li>Active role in presales: technical consulting during the bidding phase, conducting discovery workshops, developing solution scenarios, estimating costs and providing support during pitches.</li><li>Integration of customer engagement platforms into CDP, DWH, CRM and backend systems using APIs, webhooks and event streaming – including the design of suitable integration architectures.</li><li>Design of data-driven campaigns, automation flows, personalisation logic and definition of clean integration paths between systems.</li><li>Technical leadership in the project team, management of external and internal stakeholders, knowledge building and handover to operational teams on the customer side.</li></ul>"
    },
    {
      "name": "YOU ARE...",
      "value": "<ul><li>Senior practitioner with a clear hands-on mentality, strategic vision and strong consulting skills.</li><li>Confident in communicating with specialists and managers – you can present complex technical concepts in a structured manner and translate them into decision-making criteria.</li><li>Experienced in dealing with customers – both in project situations and in presales, workshop and pitch settings.</li><li>Solution-oriented: you develop pragmatic, scalable and maintainable architectures with a view to business impact.</li><li>Team player and mentor: you support the team, structure technical decisions and promote best practices.</li><li>fluent in german (level C1+)</li></ul>"
    },
    {
      "name": "YOU HAVE...",
      "value": "<ul><li>Several years of experience (7+ years) in the implementation, architecture and operation of Braze, Salesforce Marketing Cloud, SAP Emarsys or comparable customer engagement platforms, as well as relevant certifications.</li><li>In-depth experience in integration projects (APIs, webhooks, data pipelines, event streaming) and in the design of distributed system architectures.</li><li>Experience in an agency or consulting environment with an active role in customer projects – ideally also in presales or bidding phases.</li><li>Understanding of the conceptual integration and preparation of SDK implementations of the respective CEPs for web and native platforms in order to technically guide and support development teams.</li><li>Experience in conducting technical workshops, assessments and architecture reviews.</li></ul>"
    },
    {
      "name": "YOU ARE WELL VERSED...",
      "value": "<ul><li>With classic CEP features: campaigns, canvas/journeys, SDKs, segmentation, REST APIs.</li><li>With data modelling for personalisation, events and user profiles, as well as the development of sustainable tracking and event concepts.</li><li>With integration patterns: real-time events, batch uploads, ETL/ELT processes to DWHs/CDPs and hybrid architectures.</li><li>With data protection requirements (GDPR) and common analytics and reporting concepts.</li><li>With the creation of target group-specific documentation and decision-making documents for tech and business stakeholders.<br><br></li></ul>Of course, these things are important to us. But if you are not so sure about one point, but have other interesting skills or specialist topics that you would like to bring to us and develop further, let's discuss them together."
    },
    {
      "name": "INTERESTED? CONTACT ME:",
      "value": "For us, communicating as equals means that you can address us as we address you. Since we are on first-name terms here at nexum and you may soon be one of us, why not start with that in your application?<br> <br> At the same time, we want to make it as easy as possible for you, so a cover letter is not mandatory for us. Just send us your CV in two minutes. That's it."
    },
    {
      "name": "QUESTION? NO PROBLEM:",
      "value": "The \"Apply now\" button will automatically take you to the contact form, which you can also use to ask us questions. We will then contact you personally without delay. Of course you can also call us, just give us a call.<br> <br>We look forward to receiving your message or application!<br> <br><strong>Laura Hödtke</strong><br>Senior People Operations Manager<br>Tel.:+49 221 99886-0<br><br><a href=\"https://www.nexum.com/\"><img src=\"https://images.prismic.io/nexum-ag-intern/6e1374c0-6211-4dbb-9d50-02fbe1f959a4_home+icon.png?auto=compress,format\" alt=\"Homepage\" width=\"30\" height=\"30\"></a> <a href=\"https://www.facebook.com/nexum.AG/\"><img src=\"https://images.prismic.io/nexum-ag-intern/4edf5368-900f-4ca6-8f42-3e2ecdf380bc_facebook+icon.png?auto=compress,format\" alt=\"Facebook nexum\" width=\"30\" height=\"30\"></a> <a href=\"https://twitter.com/nexum\"><img src=\"https://images.prismic.io/nexum-ag-intern/f9e1aaf8-b004-4375-b738-15e35e54c7c5_twitter+icon.png?auto=compress,format\" alt=\"Twitter nexum\" width=\"30\" height=\"30\"></a> <a href=\"https://www.xing.com/profile/Laura_Hoedtke\"><img src=\"https://images.prismic.io/nexum-ag-intern/05dde639-9529-4550-bec2-b859940b77bc_xing+icon.png?auto=compress,format\" alt=\"Xing nexum\" width=\"30\" height=\"30\"></a> <a href=\"https://www.linkedin.com/in/laura-h%C3%B6dtke-71aa0b229/\"><img src=\"https://images.prismic.io/nexum-ag-intern/e24deffc-2a41-48fe-bd39-78040a7ba8ae_linkedin+icon.png?auto=compress,format\" alt=\"e24deffc-2a41-48fe-bd39-78040a7ba8ae_linkedin+icon.png?auto=compress,format\" width=\"30\" height=\"30\"></a><br>"
    }
  ],
  "occupationCategory": "it_software",
  "recruitingCategory": "Technology / Technologie"
}