Motor Claims Handler

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    "jobOpeningName": "Motor Claims Handler",
    "departmentLabel": "FNOL",
    "employmentStatusLabel": "Full-Time"
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    "location": {
      "city": "Egham",
      "state": "Surrey",
      "postalCode": "TW20 8RZ",
      "addressCountry": "United Kingdom"
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    "datePosted": "2026-06-01",
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    "description": "<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">🏍️🌟 <span style=\"font-weight: bold\">Join Our Team as a Motor Claims Handler!</span> 🌟🏍️</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Are you confident on the phone, sharp with emails, and experienced working in a professional office environment? We’re growing and looking for proactive, customer-focused individuals to join us at <span style=\"font-weight: bold\">4th Dimension Innovation Ltd in Egham, Surrey</span>.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Why Join Us?</span></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><br></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">This is a <span style=\"font-weight: bold\">hybrid role</span>, with time spent in our Egham office and the flexibility to work from home once fully trained. We’re looking for someone who already has experience working in an <span style=\"font-weight: bold\">office-based environment</span>, and is confident communicating with customers via <span style=\"font-weight: bold\">telephone and email</span>. </span><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Previous experience in <span style=\"font-weight: bold\">insurance or claims handling is desirable</span>, but not essential — full training will be provided.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Your Role</span></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><br></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">As a <span style=\"font-weight: bold\">Motor Claims Handler</span> within our First Notification of Loss (FNOL) team, you’ll be the first point of contact for customers following a motorcycle incident. You’ll guide them through the claims process from initial contact through to resolution, delivering a smooth and professional experience.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">What You’ll Do</span></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><br></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">🔹 <span style=\"font-weight: bold\">Customer Communication:</span> Handle inbound and outbound calls, providing clear and supportive guidance</span><br><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">🔹 <span style=\"font-weight: bold\">Email Management:</span> Respond to customer and third-party emails promptly and professionally</span><br><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">🔹 <span style=\"font-weight: bold\">Claims Handling:</span> Manage claims in line with service level agreements and regulatory requirements</span><br><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">🔹 <span style=\"font-weight: bold\">Case Ownership:</span> Take responsibility for claims from start to finish</span><br><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">🔹 <span style=\"font-weight: bold\">Fraud Awareness:</span> Identify and escalate potential fraud indicators</span><br><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">🔹 <span style=\"font-weight: bold\">Team Collaboration:</span> Work closely with internal teams, engineers, and third parties</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><br></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">What We’re Looking For</span></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><br></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">✅ <span style=\"font-weight: bold\">Telephone Experience</span> – Confident handling calls in a professional environment</span><br><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">✅ <span style=\"font-weight: bold\">Email Communication Skills</span> – Clear, accurate, and timely written responses</span><br><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">✅ <span style=\"font-weight: bold\">Office-Based Experience</span> – Previous experience working in an office setting is essential</span><br><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">✅ <span style=\"font-weight: bold\">Customer-Focused Mindset</span> – Passionate about delivering excellent service</span><br><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">✅ <span style=\"font-weight: bold\">Attention to Detail</span> – Strong accuracy in data handling and documentation</span><br><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">✅ <span style=\"font-weight: bold\">Problem-Solving Skills</span> – Able to manage queries effectively</span><br><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">✅ <span style=\"font-weight: bold\">IT Literate</span> – Comfortable using multiple systems</span><br><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><br></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><br></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Desirable:</span> Experience within <span style=\"font-weight: bold\">insurance, claims handling, or financial services</span></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><br></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Why 4th Dimension Innovation Ltd?</span></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><br></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">We specialise in motorcycle claims handling, offering services across logistics, repair, engineering, and customer support. You’ll be part of a supportive, fast-paced team where your work genuinely makes an impact.</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><br></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">The Essentials</span></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><br></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">📅 <span style=\"font-weight: bold\">Hours:</span> Monday to Friday - Rota for Saturdays once a month</span><br><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">💰 <span style=\"font-weight: bold\">Salary:</span> £24,500 to £26,500</span><br><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">📍 <span style=\"font-weight: bold\">Location:</span> Egham, Surrey (<span style=\"font-weight: bold\">Hybrid working available after training</span>)</span><br><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">📄 <span style=\"font-weight: bold\">Contract:</span> Full-time</span><br><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">🎁 <span style=\"font-weight: bold\">Perks:</span> Training &amp; development, career progression, and a supportive team culture</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Ready to kickstart or grow your career in motor claims? Apply today 🚀🏍️</span></p>",
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    "departmentLabel": "FNOL",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
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