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Manager, PMO Training and Support

106d2093 1ace 4a9c 86ab 3a160fc6bfa6 19000101 000001 · US · Deleted · $100,000–$105,000 / year · ADP Workforce Now Recruiting

Job facts

FieldValue
Company106d2093 1ace 4a9c 86ab 3a160fc6bfa6 19000101 000001
TitleManager, PMO Training and Support
Normalized title-
Department / team-
LocationUnited States
Work model-
Employment typeFull Time
Salary$100,000–$105,000 / year
Statusdeleted
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-26 / 2026-05-31
Changed / last seen2026-06-19 / 2026-06-17

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Linked records

Company106d2093 1ace 4a9c 86ab 3a160fc6bfa6 19000101 000001
Sourcea5e6127a-af15-4f64-9be9-62aa5a96ff27
ATS providerADP Workforce Now Recruiting

Description

Yorktel-Kinly provides state-of-the-art audio-visual collaboration solutions to major government and commercial clients. Offering turn-key managed solutions, York Telecom has a proven track record of success in delivering technology and services such as video conferencing, campus video distribution, distance learning applications, television broadcast facilities, broadcast automation, online interactive multimedia video, network infrastructure, video call management, 24 x 7 maintenance and help desk support. Yorktel-Kinly is currently seeking a PMO Training and Support Manager, who will be a member of the Project Management Office. The manager will apply his or her management skills, office knowledge, experience, interpersonal skills and administrative techniques to support the project coordinator team. The manager is responsible for managing, mentoring, and training their assigned team of Project Coordinators per the Yorktel Operations Runbook. Additionally, the manager will be measured on the adherence to PMO best practices and operational standards. The Manager will also be responsible for supporting PMO onboarding, training, and continued education initiatives across the Project Management organization. This includes coordinating and improving onboarding programs for new Project Coordinators and Project Managers, maintaining PMO training documentation and operational runbooks, identifying development opportunities, and helping drive consistency in PMO processes, tools, communication standards, and best operational practices across the organization. Roles and Responsibilities: Serve as the lead for all Project Coordinators, ensuring team members are properly trained and completing assigned tasks in a timely manner Work in close coordination with each of the PMO Project Managers and Director of Project Management Maintain an understanding of service delivery concepts and key operational metrics, including project health, deliverable achievement, operational commitments, and client profitability, and capacity planning models Communicate project issues to the Controller and Staff Accountants as directed by the Director of Project Management Maintain focus on key operational metrics such as timely invoicing, including appropriate shipping and change order entries/invoicing Set up project invoicing per milestones established in the statement of work or agreed-upon master service agreement at the quote stage, audit freight carrier invoices, and assist the team with project closure tasks At project completion, assist the PM in handing over project completion to the Yorktel Customer Success Manager and Service Desk leadership to maintain the room assets over the contracted maintenance period Oversee and protect all internal confidential information, using discretion and judgment based on company policies and procedures Execute project closure per Yorktel Project Manager requests, including resolution with Accounts Payable, Accounts Receivable, Purchasing, and Logistics on error messages that may occur during the closure tool process Audit AT RISK projects for new/updated purchase orders (weekly) Attend internal PMO meetings and other associated calls as needed Lead onboarding, training, and continued education initiatives for PM team members Develop and maintain PMO onboarding documentation, operational workflows, training materials, and best practice guides Partner with PMO leadership to identify training gaps and improve operational consistency across project delivery processes, systems, and communication standards Facilitate recurring PMO training sessions, knowledge-sharing meetings, and process reviews to support employee development and operational readiness Support PMO process improvement initiatives and maintain adherence to PMO standards, policies, and operational runbooks Leadership and Supervisory Responsibilities: Administrative responsibilities for their assigned PC Team, including project assignments, team workload management, timesheet approvals, time off approvals, and expense approvals Provide escalation oversight and support for their assigned team Provide project status reporting to the Project Management team Ensure all Project Coordinator tasks meet schedule, cost, and quality goals Identify and resolve issues/conflicts within the project team Mentor and support Project Coordinators to ensure timely, accurate, and high-quality project administration Promote operational consistency through coaching, process adherence, and standardized PMO workflows Collaborate with PMO leadership to support scalable onboarding, training, and employee development initiatives Skills and Abilities: Excellent verbal, written, and presentation communication skills Knowledge of and adherence to Yorktel-Kinly policies and procedures High level of aptitude in the following software applications: MS Office Suite MS Project Smartsheet Excellent interpersonal and customer service skills Excellent organizational skills and attention to detail Excellent time management skills with a proven ability to meet deadlines in a fast-paced environment Strong analytical and critical thinking skills Strong leadership, coaching, and team management skills Ability to prioritize tasks and delegate when appropriate Enthusiastic training, coaching, facilitation, and employee development capabilities Ability to create and maintain operational documentation, training materials, and standardized process workflows Ability to promote organizational consistency through operational coaching and process standardization Education and Experience: 3–5 years of experience in a Technical Customer Service area PMP, CAPM, or equivalent Project Management Certification is a plus Associate’s degree or equivalent experience in a technical field Experience supporting onboarding, training coordination, or employee development programs preferred Experience working within PMO operational frameworks and process-driven environments preferred Bi-lingual capability is a plus Proficiency in Microsoft Office Suite Project Coordination/Project Management training is a plus Proficiency in Smartsheet Additional Requirements: Domestic travel requires multi-night stays within and at times outside the local work area International travel may be required Valid U.S. driver’s license is a requirement and must have a positive driver’s abstract. Current valid U.S. Passport Ability to lift and carry objects up to 25 lbs. Frequent sitting, standing, and walking Limited weekend and/or night work may be required Must be willing to complete background checks and drug tests as required by current or future contracts Join us and you will enjoy an excellent salary and benefits package, including 401k and Flex 125 plans. We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, genetic information and testing, family and medical leave, sexual orientation and gender identity or expression, protected veteran status, or any other characteristics protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.

Full job record

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First Seen At2026-05-31 18:46:07Z
Last Seen At2026-06-17 12:57:32Z
Last Checked At2026-06-19 13:03:27Z
Last Changed At2026-06-19 13:03:27Z
Inactive At2026-06-19 13:03:27Z
Source Posted At2026-05-26 20:14:00Z
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    "requisitionDescription": "<p><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Yorktel-Kinly provides state-of-the-art audio-visual collaboration solutions to major government and commercial clients. Offering turn-key managed solutions, York Telecom has a proven track record of success in delivering technology and services such as video conferencing, campus video distribution, distance learning applications, television broadcast facilities, broadcast automation, online interactive multimedia video, network infrastructure, video call management, 24 x 7 maintenance and help desk support.&nbsp;</span></p><p data-pasted=\"true\"><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Yorktel-Kinly is currently seeking a PMO Training and Support Manager, who will be a member of the Project Management Office. The manager will apply his or her management skills, office knowledge, experience, interpersonal skills and administrative techniques to support the project coordinator team. The manager is responsible for managing, mentoring, and training their assigned team of Project Coordinators per the Yorktel Operations Runbook. Additionally, the manager will be measured on the adherence to PMO best practices and operational standards.&nbsp;</span></p><p><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">The Manager will also be responsible for supporting PMO onboarding, training, and continued education initiatives across the Project Management organization. This includes coordinating and improving onboarding programs for new Project Coordinators and Project Managers, maintaining PMO training documentation and operational runbooks, identifying development opportunities, and helping drive consistency in PMO processes, tools, communication standards, and best operational practices across the organization.</span></p><p><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><u><strong>Roles and Responsibilities:</strong></u></span></p><ul type=\"disc\" data-pasted=\"true\"><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Serve as the lead for all Project Coordinators, ensuring team members are properly trained and completing assigned tasks in a timely manner</li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Work in close coordination with each of the PMO Project Managers and Director of Project Management</li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Maintain an understanding of service delivery concepts and key operational metrics, including project health, deliverable achievement, operational commitments, and client profitability, and capacity planning models</li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Communicate project issues to the Controller and Staff Accountants as directed by the Director of Project Management&nbsp;</li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Maintain focus on key operational metrics such as timely invoicing, including appropriate shipping and change order entries/invoicing</li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Set up project invoicing per milestones established in the statement of work or agreed-upon master service agreement at the quote stage, audit freight carrier invoices, and assist the team with project closure tasks&nbsp;</li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">At project completion, assist the PM in handing over project completion to the Yorktel Customer Success Manager and Service Desk leadership to maintain the room assets over the contracted maintenance period&nbsp;</li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Oversee and protect all internal confidential information, using discretion and judgment based on company policies and procedures&nbsp;</li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Execute project closure per Yorktel Project Manager requests, including resolution with Accounts Payable, Accounts Receivable, Purchasing, and Logistics on error messages that may occur during the closure tool process&nbsp;</li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Audit AT RISK projects for new/updated purchase orders (weekly)&nbsp;</li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Attend internal PMO meetings and other associated calls as needed&nbsp;</li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Lead onboarding, training, and continued education initiatives for PM team members&nbsp;</li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Develop and maintain PMO onboarding documentation, operational workflows, training materials, and best practice guides&nbsp;</li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Partner with PMO leadership to identify training gaps and improve operational consistency across project delivery processes, systems, and communication standards&nbsp;</li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Facilitate recurring PMO training sessions, knowledge-sharing meetings, and process reviews to support employee development and operational readiness&nbsp;</li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Support PMO process improvement initiatives and maintain adherence to PMO standards, policies, and operational runbooks</li></ul><p><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><u><strong>Leadership and Supervisory Responsibilities:</strong></u></span></p><ul type=\"disc\" data-pasted=\"true\"><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Administrative responsibilities for their assigned PC Team, including project assignments, team workload management, timesheet approvals, time off approvals, and expense approvals&nbsp;</li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Provide escalation oversight and support for their assigned team&nbsp;</li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Provide project status reporting to the Project Management team&nbsp;</li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Ensure all Project Coordinator tasks meet schedule, cost, and quality goals&nbsp;</li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Identify and resolve issues/conflicts within the project team&nbsp;</li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Mentor and support Project Coordinators to ensure timely, accurate, and high-quality project administration&nbsp;</li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Promote operational consistency through coaching, process adherence, and standardized PMO workflows&nbsp;</li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Collaborate with PMO leadership to support scalable onboarding, training, and employee development initiatives</li></ul><p><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><u><strong>Skills and Abilities:</strong></u></span></p><ul style=\"list-style-type: disc;margin-left: 0in;\" data-pasted=\"true\"><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Excellent verbal, written, and presentation communication skills</li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Knowledge of and adherence to Yorktel-Kinly policies and procedures&nbsp;</li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">High level of aptitude in the following software applications:&nbsp;<ul style=\"list-style-type: circle; font-family: initial; font-size: initial; color: initial;\"><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">MS Office Suite&nbsp;</li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">MS Project</li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Smartsheet&nbsp;</li></ul></li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Excellent interpersonal and customer service skills&nbsp;</li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Excellent organizational skills and attention to detail&nbsp;</li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Excellent time management skills with a proven ability to meet deadlines in a fast-paced environment</li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Strong analytical and critical thinking skills&nbsp;</li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Strong leadership, coaching, and team management skills</li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Ability to prioritize tasks and delegate when appropriate&nbsp;</li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Enthusiastic training, coaching, facilitation, and employee development capabilities&nbsp;</li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Ability to create and maintain operational documentation, training materials, and standardized process workflows&nbsp;</li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Ability to promote organizational consistency through operational coaching and process standardization</li></ul><p><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><u><strong>Education and Experience:</strong></u></span></p><ul style=\"list-style-type: disc;margin-left: 0in;\" data-pasted=\"true\"><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">3&ndash;5 years of experience in a Technical Customer Service area&nbsp;</li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">PMP, CAPM, or equivalent Project Management Certification is a plus&nbsp;</li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Associate&rsquo;s degree or equivalent experience in a technical field&nbsp;</li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Experience supporting onboarding, training coordination, or employee development programs preferred</li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Experience working within PMO operational frameworks and process-driven environments preferred</li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Bi-lingual capability is a plus&nbsp;</li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Proficiency in Microsoft Office Suite&nbsp;</li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Project Coordination/Project Management training is a plus&nbsp;</li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Proficiency in Smartsheet&nbsp;</li></ul><p><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><u><strong>Additional Requirements:</strong></u></span></p><ul style=\"list-style-type: disc;margin-left: 0in;\" data-pasted=\"true\"><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Domestic travel requires multi-night stays within and at times outside the local work area</li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">International travel may be required</li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Valid U.S. driver&rsquo;s license is a requirement and must have a positive driver&rsquo;s abstract.&nbsp;</li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Current valid U.S. Passport</li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Ability to lift and carry objects up to 25 lbs.&nbsp;</li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Frequent sitting, standing, and walking&nbsp;</li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Limited weekend and/or night work may be required</li><li style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Must be willing to complete background checks and drug tests as required by current or future contracts</li></ul><p style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; line-height: 1.25; margin-top: 0px; margin-bottom: 1rem; color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255);' data-pasted=\"true\"><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Join us and you will enjoy an excellent salary and benefits package, including 401k and Flex 125 plans.</span></p><p style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; line-height: 1.25; margin-top: 0px; margin-bottom: 1rem; color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255);'><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, genetic information and testing, family and medical leave, sexual orientation and gender identity or expression, protected veteran status, or any other characteristics protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.</span></p>\n",
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