Technical Customer Support

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    "id": "24",
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    "location": {
      "city": "Mostar",
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    "location": {
      "city": "Mostar",
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      "postalCode": "88000",
      "addressCountry": "Bosnia and Herzegovina"
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    "datePosted": "2024-01-16",
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    "description": "<p><span style=\"font-family: arial, helvetica, sans-serif; font-weight: bold\">Company Description</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">GlobalBet is the biggest independent B2B provider of virtual sports solutions, offering the most realistic and reliable virtual sports product to the industry. We create and develop new game experiences for millions of players worldwide by bringing together experienced people that combine creativity, innovation, and passion. Our team is growing, and we are looking for a Technical Customer Support to join our team in Mostar.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\"><span style=\"font-weight: bold\">Key Responsibilities</span>:</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Handling of customer support inquiries through various channels</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Incident management while maintaining customer satisfaction</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Maintaining functionality of various system components</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Updating internal support documentation and creation of relevant knowledge base articles</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Identifying customer requirements and providing aid while using specific system functionalities</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Reporting system deficiencies to relevant product departments</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Maintaining multiple communication channels between different stakeholders</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Monitoring of system performance</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-weight: bold\">Qualifications:</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Customer service skills - previous experience is a plus</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Strong analytical and problem-solving skills</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">High-level proficiency in both spoken and written English</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Experience in gambling/betting industry</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Troubleshooting skills (hardware, software, operating systems, networking, etc)</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Basic knowledge of web technologies</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Strong interpersonal and communication skills</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Time management, multitasking, and task prioritization skills</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Basic knowledge of Microsoft Office suite &amp; support ticketing systems</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">General interest in Sports</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-weight: bold\">Additional Information</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">We offer the chance of a versatile, demanding position in a dynamic family company with a startup mentality, in which you will receive an independent area of responsibility and a high level of appreciation for your professional competence.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">We also offer:</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Company and team events</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Ongoing training and further education</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">An energetic atmosphere and opportunity to grow within and with the company</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">If you're a motivated and talented individual who's looking for an exciting new opportunity, you're ready to make a real impact in a growing company, and you have the skills and experience we're looking for, we want to hear from you. This role offers a chance to work with a dynamic and fast-paced team, while taking your career to the next level. We're excited to see what you bring to the table and look forward to the opportunity to learn more about you.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">Please submit your CV in English, in PDF format.</span></p>",
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    "minimumExperience": "Mid-level",
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