Home › Companies › Egay Fa Us6 Oraclecloud Com CX 4001 › Support Center Technician
Support Center Technician
Egay Fa Us6 Oraclecloud Com CX 4001 · Houston, TX, United States; US TX Houston 10000 Richmond Ave, Houston, TX, US · Active · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Egay Fa Us6 Oraclecloud Com CX 4001 |
| Title | Support Center Technician |
| Normalized title | - |
| Department / team | Technical Customer Support |
| Location | Houston, TX, United States |
| Work model | - |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2026-04-14 / 2026-05-31 |
| Changed / last seen | 2026-05-31 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Egay Fa Us6 Oraclecloud Com CX 4001. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Houston. | Open |
| Department jobs | Active postings in Technical Customer Support. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Egay Fa Us6 Oraclecloud Com CX 4001 |
| Source | fe4e74ed-d842-4ad5-b13f-38d2eb0357cc |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
Responsibilities:
Answer incoming calls in a professional and courteous manner.
Thoroughly document and escalate potential problems via helpdesk support software and phone system.
Contact on-call based on Standard Operating Procedure
Perform other work related tasks as required and as assigned
Comply with all NOV company and HSE procedures and policies.
Facility Specific Responsibilities:
Document and escalate potential problems via helpdesk system
Use helpdesk, tracking system and website information to ensure all customer data is up to date
Have an awareness of information security when working on and with customer information
Monitor and maintain computer systems and complex networks
Diagnose hardware/software issues
Qualifications/Requirements:
3 to 5 years experience in a customer support role
Experience with M/D Totco data acquisition and visualization technologies strongly preferred
A record of successful resolution of customer support issues as an individual contributor.
A willingness to dive into customer support and technical issues as part of maintaining the skills necessary to manage and advocate solutions.
Experience with Jira service desk
Excellent written and oral communication.
Detail orientated with the ability to provide analytical reports and concise feedback
Bilingual Spanish (English/Spanish) as a prerequisite for this role to better support our customer base
Full job record
| Job ID | e64e796e997735d9febb6a247eb6091c386dd8fd |
| Org ID | ed4800e6-a68f-4753-bef9-3311479be754 |
| Source ID | fe4e74ed-d842-4ad5-b13f-38d2eb0357cc |
| Board ID | fe4e74ed-d842-4ad5-b13f-38d2eb0357cc |
| Provider | oracle_hcm |
| Provider Job Key | 41027 |
| Title | Support Center Technician |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Houston, TX, United States; US TX Houston 10000 Richmond Ave, Houston, TX, US |
| Department | Technical Customer Support |
| Team | — |
| Employment Type | full_time |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | TX |
| City | Houston |
| Salary Raw | Description Responsibilities: Answer incoming calls in a professional and courteous manner. Thoroughly document and escalate potential problems via helpdesk support software and phone system. Contact on-call based on Standard Operating Procedure Perform other work related tasks as required and as assigned Comply with all NOV company and HSE procedures and policies. Facility Specific Responsibilities: Document and escalate potential problems via helpdesk system Use helpdesk, tracking system and website information to ensure all customer data is up to date Have an awareness of information security when working on and with customer information Monitor and maintain computer systems and complex networks Diagnose hardware/software issues Qualifications/Requirements: 3 to 5 years experience in a customer support role Experience with M/D Totco data acquisition and visualization technologies strongly preferred A record of successful resolution of customer support issues as an individual contributor. A willingness to dive into customer support and technical issues as part of maintaining the skills necessary to manage and advocate solutions. Experience with Jira service desk Excellent written and oral communication. Detail orientated with the ability to provide analytical reports and concise feedback Bilingual Spanish (English/Spanish) as a prerequisite for this role to better support our customer base |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://egay.fa.us6.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_4001/job/41027 |
| Apply URL | https://egay.fa.us6.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_4001/job/41027 |
| First Seen At | 2026-05-31 18:14:17Z |
| Last Seen At | 2026-06-06 11:45:01Z |
| Last Checked At | 2026-06-06 11:45:01Z |
| Last Changed At | 2026-05-31 18:14:17Z |
| Inactive At | — |
| Source Posted At | 2026-04-14 18:34:40Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=egay.fa.us6.oraclecloud.com|CX_4001/date=2026-06-06/2026-06-06T11-44-36-901Z-e8fe4116157c411fded2e255fb7599173dcf71a829950c601fd7302df7a565d0.json |
Event Fields
{
"content_hash": "9f11a021531977a2e4ba8f0ba86eeeedc5689b03685eb131024471be2d69e070",
"source_hash": "901784807d206fab440c4c9fda0647c9e58d3a91db3732df38256288d18af0ef",
"last_changed_at": "2026-05-31T18:14:17.811Z",
"active_status": "active"
}Parsed Structured
{
"language": "en",
"location": {
"raw": "Houston, TX, United States",
"city": "Houston",
"region": "TX",
"country": "United States",
"is_remote": false,
"confidence": 0.8
},
"salary_max": null,
"salary_min": null,
"inferred_at": "2026-06-06T11:45:01.303Z",
"launch_scope": {
"reason": "english_us_canada",
"included": true,
"language": "en",
"location": {
"raw": "Houston, TX, United States",
"city": "Houston",
"region": "TX",
"country": "United States",
"is_remote": false,
"confidence": 0.8
},
"countries": [
"United States"
]
},
"remote_policy": null,
"salary_period": null,
"workplace_type": null,
"salary_currency": null
}Extensions
{}Native Structured
{
"detail": {
"Id": "41027",
"Title": "Support Center Technician",
"media": [],
"skills": [],
"JobType": null,
"Category": "Technical Customer Support",
"JobGrade": null,
"JobLevel": null,
"JobShift": "Rotating",
"WorkDays": null,
"WorkHours": null,
"WorkYears": null,
"Department": null,
"HotJobFlag": false,
"StudyLevel": null,
"WorkMonths": null,
"WorkerType": null,
"GeographyId": 300000003909769,
"JobFamilyId": 300000018266985,
"JobFunction": "Aftermarket",
"JobSchedule": "Full time",
"BusinessUnit": null,
"ContractType": null,
"Organization": null,
"TrendingFlag": false,
"workLocation": [
{
"Country": "US",
"Region1": "Harris",
"Region2": "TX",
"Region3": null,
"Building": null,
"Latitude": "29.74527",
"Longitude": "-95.55894",
"LocationId": 300000018187249,
"PostalCode": "77042",
"TownOrCity": "Houston",
"AddressLine1": "10000 Richmond Ave",
"AddressLine2": null,
"AddressLine3": null,
"AddressLine4": null,
"LocationName": "US TX Houston 10000 Richmond Ave"
}
],
"ContentLocale": "en",
"HiringManager": null,
"LegalEmployer": null,
"RequisitionId": 300004522341901,
"WorkplaceType": "",
"BusinessUnitId": 300000003856973,
"OrganizationId": 300003405013902,
"GeographyNodeId": 100009098147516,
"JobFunctionCode": "AFTERMARKET",
"LegalEmployerId": 300000003606162,
"PrimaryLocation": "Houston, TX, United States",
"RequisitionType": "NOV Standard",
"NumberOfOpenings": null,
"WorkplaceTypeCode": null,
"BeFirstToApplyFlag": false,
"otherWorkLocations": [],
"secondaryLocations": [],
"ExternalContactName": null,
"ShortDescriptionStr": "Support Center Technician will be expected to provide fast and professional assistance on M/D Totco Systems and Products. You will answer incoming customer calls, and document helpdesk tickets to assist customers in their dealings with our products and services. When necessary the call will be dispatched to a local technician. A Support Center Technician must have good technical knowledge and be able to communicate effectively to understand and document the customers problem(s). They must also be customer-oriented and patient to deal with challenging customers/issues",
"ExternalContactEmail": null,
"ExternalPostedEndDate": null,
"OtherRequisitionTitle": null,
"requisitionFlexFields": [],
"ApplyWhenNotPostedFlag": false,
"DomesticTravelRequired": null,
"ExternalDescriptionStr": "<p><strong><u>Responsibilities:</u></strong></p>\n<ul>\n <li>Answer incoming calls in a professional and courteous manner.</li>\n <li>Thoroughly document and escalate potential problems via helpdesk support software and phone system.</li>\n <li>Contact on-call based on Standard Operating Procedure</li>\n <li>Perform other work related tasks as required and as assigned</li>\n <li>Comply with all NOV company and HSE procedures and policies.</li>\n</ul>\n<p><strong><u>Facility Specific Responsibilities:</u></strong></p>\n<ul>\n <li>Document and escalate potential problems via helpdesk system</li>\n <li>Use helpdesk, tracking system and website information to ensure all customer data is up to date</li>\n <li>Have an awareness of information security when working on and with customer information</li>\n <li>Monitor and maintain computer systems and complex networks</li>\n <li>Diagnose hardware/software issues</li>\n</ul>\n<p><strong><u>Qualifications/Requirements:</u></strong></p>\n<ul>\n <li>3 to 5 years experience in a customer support role </li>\n <li>Experience with M/D Totco data acquisition and visualization technologies strongly preferred </li>\n <li>A record of successful resolution of customer support issues as an individual contributor.</li>\n <li>A willingness to dive into customer support and technical issues as part of maintaining the skills necessary to manage and advocate solutions.</li>\n <li>Experience with Jira service desk</li>\n <li>Excellent written and oral communication.</li>\n <li>Detail orientated with the ability to provide analytical reports and concise feedback</li>\n <li>Bilingual Spanish (English/Spanish) as a prerequisite for this role to better support our customer base</li>\n</ul>",
"ObjectVerNumberProfile": "1",
"PrimaryLocationCountry": "US",
"CorporateDescriptionStr": "",
"ExternalPostedStartDate": "2026-04-14T18:34:40+00:00",
"ExternalQualificationsStr": "",
"InternalQualificationsStr": "",
"OrganizationDescriptionStr": "",
"primaryLocationCoordinates": [
{
"Latitude": "30.06844",
"Longitude": "-95.21911",
"CountryCode": "US",
"GeographyId": 300000003909769,
"GeographyNodeId": 100009098147516
}
],
"ExternalResponsibilitiesStr": "",
"InternalResponsibilitiesStr": "",
"InternationalTravelRequired": null
},
"list_job": {
"Id": "41027",
"Title": "Support Center Technician",
"JobType": null,
"Distance": 1776124800000,
"JobShift": null,
"Language": "US",
"WorkDays": null,
"JobFamily": null,
"Relevancy": 2,
"WorkHours": null,
"Department": null,
"HotJobFlag": false,
"PostedDate": "2026-04-14",
"StudyLevel": null,
"WorkerType": null,
"GeographyId": 300000003909769,
"JobFunction": null,
"JobSchedule": null,
"BusinessUnit": null,
"ContractType": null,
"ManagerLevel": null,
"Organization": null,
"TrendingFlag": false,
"workLocation": [
{
"Country": "US",
"Region1": "Harris",
"Region2": "TX",
"Region3": null,
"Building": null,
"Latitude": 29.74527,
"Longitude": -95.55894,
"LocationId": 300000018187249,
"PostalCode": "77042",
"TownOrCity": "Houston",
"AddressLine1": "10000 Richmond Ave",
"AddressLine2": null,
"AddressLine3": null,
"AddressLine4": null,
"LocationName": "US TX Houston 10000 Richmond Ave"
}
],
"LegalEmployer": null,
"MediaThumbURL": null,
"WorkplaceType": "",
"BusinessUnitId": 300000003856973,
"OrganizationId": 300003405013902,
"PostingEndDate": null,
"LegalEmployerId": 300000003606162,
"PrimaryLocation": "Houston, TX, United States",
"WorkDurationYears": null,
"WorkplaceTypeCode": null,
"BeFirstToApplyFlag": false,
"WorkDurationMonths": null,
"otherWorkLocations": [],
"secondaryLocations": [],
"ShortDescriptionStr": "Support Center Technician will be expected to provide fast and professional assistance on M/D Totco Systems and Products. You will answer incoming customer calls, and document helpdesk tickets to assist customers in their dealings with our products and services. When necessary the call will be dispatched to a local technician. A Support Center Technician must have good technical knowledge and be able to communicate effectively to understand and document the customers problem(s). They must also be customer-oriented and patient to deal with challenging customers/issues",
"requisitionFlexFields": [],
"DomesticTravelRequired": null,
"PrimaryLocationCountry": "US",
"ExternalQualificationsStr": null,
"ExternalResponsibilitiesStr": null,
"InternationalTravelRequired": null
},
"detail_meta": {
"url": "https://egay.fa.us6.oraclecloud.com/hcmRestApi/resources/latest/recruitingCEJobRequisitionDetails?expand=all&onlyData=true&finder=ById;Id=%2241027%22,siteNumber=CX_4001",
"http_status": 200,
"content_type": "application/json",
"response_bytes": 5417
},
"detail_errors": []
}Get this page with API
Rendered from the bluedoor Job Postings API. Reproduce it:
GET https://api.bluedoor.sh/job-postings/v1/jobs/e64e796e997735d9febb6a247eb6091c386dd8fd?include=descriptionJSONGET https://api.bluedoor.sh/job-postings/v1/orgs/ed4800e6-a68f-4753-bef9-3311479be754JSONGET https://api.bluedoor.sh/job-postings/v1/sources/fe4e74ed-d842-4ad5-b13f-38d2eb0357ccJSONGET https://api.bluedoor.sh/job-postings/v1/jobs/e64e796e997735d9febb6a247eb6091c386dd8fd/eventsJSON