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HomeCompanies15e7fdc0 Fe4e 49de 98d8 D2902db0ecb2 123836248 2601Easton Family YMCA Membership Director

Easton Family YMCA Membership Director

15e7fdc0 Fe4e 49de 98d8 D2902db0ecb2 123836248 2601 · Easton Family YMCA @ Peachblossom, Easton, MD, US, Easton, MD · On Site · Active · $50,000–$50,000 / year · ADP Workforce Now Recruiting

Job facts

FieldValue
Company15e7fdc0 Fe4e 49de 98d8 D2902db0ecb2 123836248 2601
TitleEaston Family YMCA Membership Director
Normalized title-
Department / team-
LocationEaston Family YMCA @ Peachblossom, MD, United States
Work modelOn Site
Employment typeFull Time
Salary$50,000–$50,000 / year
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2022-10-07 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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City jobsActive postings in Easton Family YMCA @ Peachblossom.Open
Work model jobsActive On Site postings.Open
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Linked records

Company15e7fdc0 Fe4e 49de 98d8 D2902db0ecb2 123836248 2601
Sourceee8df25c-2ec9-4408-968b-dd45369d07bb
ATS providerADP Workforce Now Recruiting

Description

POSITION SUMMARY: Under the direct supervision of the Associate Executive Director the Member Engagement Director is responsible for the cultivation of relationships between YMCA members and the team at our facility. Key responsibilities include providing great tours and respective training for staff, engaging members at the point of contact to ensure proper connectivity to the facility and programs, and direct presence at point of cancelation in an effort to save and/or retain all members. The incumbent will also be responsible for budget development and implementation, retention, working with other Directors of the branch, external outreach, relationship building, creating systems for consistency in the department, and staff development. The Membership Engagement Director, with the Associate Executive Director, is responsible for creating new opportunities for growth in membership sales and retention. ESSENTIAL FUNCTIONS: Recruits, hires, trains, develops, evaluates and supervises membership and Child Watch staff. With help of Associate Executive Director, creates a process to onboard new staff members to create a path for their success within their first 90 days of employment. Schedules membership and Child Watch staff and makes adjustments as necessary based on branch revenue and expenses. Gives tours and trains staff utilizing the Association tour card while using Listen First skills focused on individual member needs to support them in their Health and Wellness journey. Closes the sale to convert tours to YMCA memberships. Attends local community outreach events for the purpose of developing prospects, including attending local health fairs and events. If on site, personally meets with all individuals coming to YMCA for cancelation. If unavailable, personally follows up with cancelled members to determine reason for cancellation and work through a plan of saving said memberships. Champions Smart Start process by connecting with every new unit that joins our YMCA. Ensures effective engagement where all members are familiar with detailed aspects of our facility and the opportunities provided to them. Through this process, works to connect like members to each other to provide accountability for initial join reasons. (Smart Start process will be defined prior to start) Enhances current member appreciation through monthly events that develop connection between branch staff and members. Provides detailed reports on key connections of membership base to share at staff meetings including upcoming birthday’s, family changes, child births, etc. Assists in fundraising efforts by recruiting 50 new donors in 2017 and 25 new storytellers in 2017. These numbers will respectively grow by 50% in 2018, 40% in 2019 and 25% in 2020. Develop process for member ask at point of sale to increase participation rate of member giving in 2017. With help of Associate Executive Director, offers input on preparation and then conducts performance reviews for staff in membership and Child Watch. Under guidance from Associate Executive Director, personally takes ownership of reporting follow through specifically on access denied scans, annual renewals, MIA Facility usage, members set to term. Part time membership staff will play an active part in ownership of these reports under Membership Director supervision. Supports current structure of membership processes by staff members including daily deposit, transaction checks, raptor checks, mail, filing, etc. Ensures proper implementation of front desk procedures. Reviews and updates desk procedures and communicates changes to staff. With help of Associate Executive Director, creates 12 month in person training plan at welcome center to hone skills of all staff. Responds to member and staff concerns (ie. comment cards, walk-ins, calls) to provide resolution in a timely manner. Serves as the Branch liaison to the Association’s Membership team; attends and participates in meetings. Prepares required information and gathers data for the membership promotions and membership staff meetings. Attends trainings, seminars and conferences related to membership, including sales, prospecting, marketing and retention trainings with prior approval of Associate Executive Director based on available training funds. Includes personal time at welcome center to ensure effective leadership and connection with membership base. Manager on Duty as scheduled. QUALIFICATIONS: Bachelor’s Degree or equivalent experience. Must be able to access data (e.g., Daxko), translate the meaning and provide actionable next steps based on the numbers; actions should be fact-based. Must be a problem solver and have a proven track record of complaint resolution. Strong interpersonal skills with the ability to build rapport and credibility quickly. Entrepreneurial spirit with the ability to work in highly flexible, rapidly changing and ambiguous work environment. Must have excellent written and verbal communications skills. Ability to work a variety of hours, including evenings and weekends. PHYSICAL DEMANDS Ability to perform all physical aspects of the position; including walking, standing, bending, reaching, and lifting.

Full job record

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Org ID41cd3cb8-e1eb-46d4-9d77-96e40eabdd91
Source IDee8df25c-2ec9-4408-968b-dd45369d07bb
Board IDee8df25c-2ec9-4408-968b-dd45369d07bb
Provideradp_workforcenow
Provider Job Key152564
TitleEaston Family YMCA Membership Director
Normalized Title
Statusactive
Activeyes
Location TextEaston Family YMCA @ Peachblossom, Easton, MD, US, Easton, MD
Department
Team
Employment Typefull_time
Workplace Typeon_site
Remote Policy
CountryUnited States
RegionMD
CityEaston Family YMCA @ Peachblossom
Salary Raw50000.00 To 50000.00 (USD) Annually
Salary Min50,000
Salary Max50,000
Salary CurrencyUSD
Salary Periodyear
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=15e7fdc0-fe4e-49de-98d8-d2902db0ecb2&ccId=123836248_2601&lang=en_US&type=JS&jobId=152564&jwId=1492143606_4883
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=15e7fdc0-fe4e-49de-98d8-d2902db0ecb2&ccId=123836248_2601&lang=en_US&type=JS&jobId=152564&jwId=1492143606_4883
First Seen At2026-05-31 19:00:34Z
Last Seen At2026-06-06 12:30:34Z
Last Checked At2026-06-06 12:30:34Z
Last Changed At2026-06-06 12:30:34Z
Inactive At
Source Posted At2022-10-07 13:55:00Z
Source Updated At
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    "requisitionDescription": "<div><div><div><p class=\"msonormal\" style=\"margin-top:13.333333333333332px;line-height:16px;tab-stops:-36px\"><b style=\"\" class=\"\"><span style=\"font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;\ncolor:#DD5828\" class=\"\">POSITION SUMMARY:</span></b></p>\n\n<p class=\"msonormal\" style=\"line-height:16px;\ntab-stops:-36px\"><span style=\"font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;\ncolor:#636466;background:white\" class=\"\">Under the direct supervision of the Associate\nExecutive Director the Member Engagement Director is responsible for the\ncultivation of relationships between YMCA members and the team at our\nfacility.<span style=\"\" class=\"\">&nbsp; </span>Key responsibilities include\nproviding great tours and respective training for staff, engaging members at\nthe point of contact to ensure proper connectivity to the facility and\nprograms, and direct presence at point of cancelation in an effort to save\nand/or retain all members. The incumbent will also be responsible for budget\ndevelopment and implementation, retention, working with other Directors of the\nbranch, external outreach, relationship building, creating systems for\nconsistency in the department, and staff development. The Membership Engagement\nDirector, with the Associate Executive Director, is responsible for creating new\nopportunities for growth in membership sales and retention.</span></p>\n\n<p class=\"msonormal\" style=\"line-height:16px;\ntab-stops:-36px\"><span style=\"font-size:18px;font-family:\n&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#222222;background:white\" class=\"\">&nbsp;</span></p>\n\n<p class=\"msonormal\" style=\"line-height:16px;\ntab-stops:-36px\"><span style=\"font-size:18px;font-family:\n&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#222222;background:white\" class=\"\">&nbsp;</span><b style=\"\" class=\"\"><span style=\"\nfont-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#DD5828\" class=\"\">ESSENTIAL\nFUNCTIONS:</span></b><span style=\"font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;\ncolor:#DD5828\" class=\"\"></span></p>\n\n<ol style=\"margin-top:0px\" start=\"1\" type=\"1\" class=\"\">\n <li class=\"msonormal\" style=\"color:#636466;line-height:16px;text-autospace:\n     none\"><span style=\"font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;background:white\">Recruits,\n     hires, trains, develops, evaluates and supervises membership and Child\n     Watch staff. With help of Associate Executive Director, creates a process\n     to onboard new staff members to create a path for their success within\n     their first 90 days of employment. Schedules membership and Child Watch\n     staff and makes adjustments as necessary based on branch revenue and\n     expenses.<o:p></o:p></span></li>\n <li class=\"msonormal\" style=\"color:#636466;line-height:16px;text-autospace:\n     none\"><span style=\"font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;background:white\">Gives\n     tours and trains staff utilizing the Association tour card while using\n     Listen First skills focused on individual member needs to support them in\n     their Health and Wellness journey. Closes the sale to convert tours to\n     YMCA memberships.<o:p></o:p></span></li>\n <li class=\"msonormal\" style=\"color:#636466;line-height:16px;text-autospace:\n     none\"><span style=\"font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;background:white\">Attends\n     local community outreach events for the purpose of developing prospects,\n     including attending local health fairs and events.<o:p></o:p></span></li>\n <li class=\"msonormal\" style=\"color:#636466;line-height:16px;text-autospace:\n     none\"><span style=\"font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;background:white\">If\n     on site, personally meets with all individuals coming to YMCA for\n     cancelation.<span style=\"mso-spacerun:yes\">&nbsp; </span>If unavailable,\n     personally follows up with cancelled members to determine reason for\n     cancellation and work through a plan of saving said memberships.<span style=\"mso-spacerun:yes\">&nbsp; </span><o:p></o:p></span></li>\n <li class=\"msonormal\" style=\"color:#636466;line-height:16px;text-autospace:\n     none\"><span style=\"font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;background:white\">Champions\n     Smart Start process by connecting with every new unit that joins our\n     YMCA.<span style=\"mso-spacerun:yes\">&nbsp; </span>Ensures effective engagement\n     where all members are familiar with detailed aspects of our facility and\n     the opportunities provided to them.<span style=\"mso-spacerun:yes\">&nbsp;\n     </span>Through this process, works to connect like members to each other\n     to provide accountability for initial join reasons.<span style=\"mso-spacerun:yes\">&nbsp; </span>(Smart Start process will be defined\n     prior to start)<o:p></o:p></span></li>\n <li class=\"msonormal\" style=\"color:#636466;line-height:16px;text-autospace:\n     none\"><span style=\"font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;background:white\">Enhances\n     current member appreciation through monthly events that develop connection\n     between branch staff and members.<span style=\"mso-spacerun:yes\">&nbsp;\n     </span>Provides detailed reports on key connections of membership base to\n     share at staff meetings including upcoming birthday’s, family changes, child\n     births, etc. <o:p></o:p></span></li>\n <li class=\"msonormal\" style=\"color:#636466;line-height:16px;text-autospace:\n     none\"><span style=\"font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;background:white\">Assists\n     in fundraising efforts by recruiting 50 new donors in 2017 and 25 new\n     storytellers in 2017.<span style=\"mso-spacerun:yes\">&nbsp; </span>These numbers\n     will respectively grow by 50% in 2018, 40% in 2019 and 25% in 2020.<span style=\"mso-spacerun:yes\">&nbsp; </span>Develop process for member ask at point\n     of sale to increase participation rate of member giving in 2017.<span style=\"mso-spacerun:yes\">&nbsp; </span><o:p></o:p></span></li>\n <li class=\"msonormal\" style=\"color:#636466;line-height:16px;text-autospace:\n     none\"><span style=\"font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;background:white\">With\n     help of Associate Executive Director, offers input on preparation and then\n     conducts performance reviews for staff in membership and Child Watch.<o:p></o:p></span></li>\n <li class=\"msonormal\" style=\"color:#636466;line-height:16px;text-autospace:\n     none\"><span style=\"font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;background:white\">Under\n     guidance from Associate Executive Director, personally takes ownership of\n     reporting follow through specifically on access denied scans, annual\n     renewals, MIA Facility usage, members set to term.<span style=\"mso-spacerun:yes\">&nbsp; </span>Part time membership staff will play an\n     active part in ownership of these reports under Membership Director\n     supervision.<span style=\"mso-spacerun:yes\">&nbsp; </span><o:p></o:p></span></li>\n <li class=\"msonormal\" style=\"color:#636466;line-height:16px;text-autospace:\n     none\"><span style=\"font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;background:white\">Supports\n     current structure of membership processes by staff members including daily\n     deposit, transaction checks, raptor checks, mail, filing, etc.<span style=\"mso-spacerun:yes\">&nbsp; </span><o:p></o:p></span></li>\n <li class=\"msonormal\" style=\"color:#636466;line-height:16px;text-autospace:\n     none\"><span style=\"font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;background:white\">Ensures\n     proper implementation of front desk procedures. Reviews and updates desk\n     procedures and communicates changes to staff.<span style=\"mso-spacerun:yes\">&nbsp; </span>With help of Associate Executive\n     Director, creates 12 month in person training plan at welcome center to\n     hone skills of all staff.<span style=\"mso-spacerun:yes\">&nbsp; </span><o:p></o:p></span></li>\n <li class=\"msonormal\" style=\"color:#636466;line-height:16px;text-autospace:\n     none\"><span style=\"font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;background:white\">Responds\n     to member and staff concerns (ie. comment cards, walk-ins, calls) to\n     provide resolution in a timely manner.<o:p></o:p></span></li>\n <li class=\"msonormal\" style=\"color:#636466;line-height:16px;text-autospace:\n     none\"><span style=\"font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;background:white\">Serves\n     as the Branch liaison to the Association’s Membership team; attends and\n     participates in meetings. Prepares required information and gathers data\n     for the membership promotions and membership staff meetings.<o:p></o:p></span></li>\n <li class=\"msonormal\" style=\"color:#636466;line-height:16px;text-autospace:\n     none\"><span style=\"font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;background:white\">Attends\n     trainings, seminars and conferences related to membership, including sales,\n     prospecting, marketing and retention trainings with prior approval of Associate\n     Executive Director based on available training funds.<o:p></o:p></span></li>\n <li class=\"msonormal\" style=\"color:#636466;line-height:16px;text-autospace:\n     none\"><span style=\"font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;background:white\">Includes\n     personal time at welcome center to ensure effective leadership and\n     connection with membership base. <o:p></o:p></span></li>\n</ol>\n\n<span style=\"font-size:16px;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;\n\ncolor:#636466;background:white;\" class=\"\">Manager on Duty as scheduled. </span>\n\n\n<div><span style=\"font-size:16px;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;\n\ncolor:#636466;background:white;\" class=\"\"><br></span></div><div><span style=\"font-size:16px;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;\n\ncolor:#636466;background:white;\" class=\"\">\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n<p class=\"msobodytext3\" style=\"margin-bottom:0px;margin-bottom:0.00013333333333333334px;\nline-height:16px;\"><b style=\"\" class=\"\"><span lang=\"X-NONE\" style=\"font-size:16px;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;\ncolor:#DD5828\" class=\"\">QUALIFICATIONS:</span></b><b style=\"\" class=\"\"><span style=\"font-size:16px;font-family:\n&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#DD5828;\" class=\"\"></span></b></p>\n\n<ol start=\"1\" style=\"list-style-type: decimal; list-style-position: inside; margin-top: 0px; margin-left: 0px; padding-top: 0px; padding-left: 0px;\"><li class=\"msobodytext3\" style=\"margin-top:0px;margin-right:0px;margin-bottom:\n0px;margin-left:18px;margin-bottom:0.00013333333333333334px;text-indent:-18px;line-height:\n16px;tab-stops:list 18px\"><span style=\"font-size:16px;font-family:&quot;Cachet Book&quot;,&quot;sans-serif&quot;;\" class=\"\"></span><span style=\"font-size:16px;font-family:&quot;Cachet Book&quot;,&quot;sans-serif&quot;;\n\" class=\"\">Bachelor’s Degree or\nequivalent experience. </span></li><li class=\"msonormal\" style=\"margin-top:9px;\nmargin-left:18px;text-indent:-18px;tab-stops:list 18px\"><span style=\"font-family:&quot;Cachet Book&quot;,&quot;sans-serif&quot;;\n\ncolor:#636466\" class=\"\"></span><span style=\"\nfont-family:&quot;Cachet Book&quot;,&quot;sans-serif&quot;;color:#636466\" class=\"\">Must be able to access\ndata (e.g., Daxko), translate the meaning and provide actionable next steps\nbased on the numbers; actions should be fact-based.</span></li><li class=\"msonormal\" style=\"margin-top:9px;\nmargin-left:18px;text-indent:-18px;tab-stops:list 18px\"><span style=\"font-family:&quot;Cachet Book&quot;,&quot;sans-serif&quot;;\n\ncolor:#636466\" class=\"\"></span><span style=\"\nfont-family:&quot;Cachet Book&quot;,&quot;sans-serif&quot;;color:#636466\" class=\"\">Must be a problem solver\nand have a proven track record of complaint resolution.</span></li><li class=\"msonormal\" style=\"margin-top:9px;\nmargin-left:18px;text-indent:-18px;tab-stops:list 18px\"><span style=\"font-family:&quot;Cachet Book&quot;,&quot;sans-serif&quot;;\n\ncolor:#636466\" class=\"\"></span><span style=\"\nfont-family:&quot;Cachet Book&quot;,&quot;sans-serif&quot;;color:#636466\" class=\"\">Strong interpersonal\nskills with the ability to build rapport and credibility quickly.</span></li><li class=\"msonormal\" style=\"margin-top:9px;\nmargin-left:18px;text-indent:-18px;tab-stops:list 18px\"><span style=\"font-family:&quot;Cachet Book&quot;,&quot;sans-serif&quot;;\n\ncolor:#636466\" class=\"\"></span><span style=\"\nfont-family:&quot;Cachet Book&quot;,&quot;sans-serif&quot;;color:#636466\" class=\"\">Entrepreneurial spirit\nwith the ability to work in highly flexible, rapidly changing and ambiguous\nwork environment.</span></li><li class=\"msonormal\" style=\"margin-top:9px;\nmargin-left:18px;text-indent:-18px;tab-stops:list 18px\"><span style=\"font-family:&quot;Cachet Book&quot;,&quot;sans-serif&quot;;\n\ncolor:#636466\" class=\"\"></span><span style=\"\nfont-family:&quot;Cachet Book&quot;,&quot;sans-serif&quot;;color:#636466\" class=\"\">Must have excellent\nwritten and verbal communications skills.</span></li><li class=\"msonormal\" style=\"margin-top:9px;\nmargin-left:18px;text-indent:-18px;tab-stops:list 18px\"><span style=\"font-family:&quot;Cachet Book&quot;,&quot;sans-serif&quot;;\n\ncolor:#636466\" class=\"\"></span><span style=\"\nfont-family:&quot;Cachet Book&quot;,&quot;sans-serif&quot;;color:#636466\" class=\"\">Ability to work a variety\nof hours, including evenings and weekends.</span></li></ol>\n\n\n\n\n\n\n\n\n\n\n\n\n\n<p class=\"msobodytext3\" style=\"margin-top:0px;margin-right:0px;margin-bottom:\n0px;margin-left:18px;margin-bottom:0.00013333333333333334px;line-height:16px;\"><span style=\"font-size:16px;font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;\n\" class=\"\">&nbsp;</span></p>\n\n<p class=\"msonormal\" style=\"line-height:16px;\"><b style=\"\" class=\"\"><span style=\"\nfont-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;color:#DD5828\" class=\"\">PHYSICAL\nDEMANDS</span></b></p>\n\n<ol start=\"1\" style=\"list-style-type: decimal; list-style-position: inside; margin-top: 0px; margin-left: 0px; padding-top: 0px; padding-left: 0px;\"><li class=\"msonormal\" style=\"margin-left:18px;text-indent:-18px;line-height:\n16px;tab-stops:list 18px\"><span style=\"font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;;\" class=\"\"></span><span style=\"font-family:&quot;Verdana&quot;,&quot;sans-serif&quot;\" class=\"\">Ability to\nperform all physical aspects of the position; including walking, standing,\nbending, reaching, and lifting.</span></li></ol>\n\n\n\n\n<br></span></div></div></div></div>\n",
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