Home › Companies › 15e7fdc0 Fe4e 49de 98d8 D2902db0ecb2 123836248 2601 › Easton Family YMCA Membership Director
Easton Family YMCA Membership Director
15e7fdc0 Fe4e 49de 98d8 D2902db0ecb2 123836248 2601 · Easton Family YMCA @ Peachblossom, Easton, MD, US, Easton, MD · On Site · Active · $50,000–$50,000 / year · ADP Workforce Now Recruiting
Job facts
| Field | Value |
|---|---|
| Company | 15e7fdc0 Fe4e 49de 98d8 D2902db0ecb2 123836248 2601 |
| Title | Easton Family YMCA Membership Director |
| Normalized title | - |
| Department / team | - |
| Location | Easton Family YMCA @ Peachblossom, MD, United States |
| Work model | On Site |
| Employment type | Full Time |
| Salary | $50,000–$50,000 / year |
| Status | active |
| ATS provider | ADP Workforce Now Recruiting |
| Posted / first seen | 2022-10-07 / 2026-05-31 |
| Changed / last seen | 2026-06-06 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from 15e7fdc0 Fe4e 49de 98d8 D2902db0ecb2 123836248 2601. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through ADP Workforce Now Recruiting. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Easton Family YMCA @ Peachblossom. | Open |
| Work model jobs | Active On Site postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | 15e7fdc0 Fe4e 49de 98d8 D2902db0ecb2 123836248 2601 |
| Source | ee8df25c-2ec9-4408-968b-dd45369d07bb |
| ATS provider | ADP Workforce Now Recruiting |
Description
POSITION SUMMARY:
Under the direct supervision of the Associate
Executive Director the Member Engagement Director is responsible for the
cultivation of relationships between YMCA members and the team at our
facility. Key responsibilities include
providing great tours and respective training for staff, engaging members at
the point of contact to ensure proper connectivity to the facility and
programs, and direct presence at point of cancelation in an effort to save
and/or retain all members. The incumbent will also be responsible for budget
development and implementation, retention, working with other Directors of the
branch, external outreach, relationship building, creating systems for
consistency in the department, and staff development. The Membership Engagement
Director, with the Associate Executive Director, is responsible for creating new
opportunities for growth in membership sales and retention.
ESSENTIAL
FUNCTIONS:
Recruits,
hires, trains, develops, evaluates and supervises membership and Child
Watch staff. With help of Associate Executive Director, creates a process
to onboard new staff members to create a path for their success within
their first 90 days of employment. Schedules membership and Child Watch
staff and makes adjustments as necessary based on branch revenue and
expenses.
Gives
tours and trains staff utilizing the Association tour card while using
Listen First skills focused on individual member needs to support them in
their Health and Wellness journey. Closes the sale to convert tours to
YMCA memberships.
Attends
local community outreach events for the purpose of developing prospects,
including attending local health fairs and events.
If
on site, personally meets with all individuals coming to YMCA for
cancelation. If unavailable,
personally follows up with cancelled members to determine reason for
cancellation and work through a plan of saving said memberships.
Champions
Smart Start process by connecting with every new unit that joins our
YMCA. Ensures effective engagement
where all members are familiar with detailed aspects of our facility and
the opportunities provided to them.
Through this process, works to connect like members to each other
to provide accountability for initial join reasons. (Smart Start process will be defined
prior to start)
Enhances
current member appreciation through monthly events that develop connection
between branch staff and members.
Provides detailed reports on key connections of membership base to
share at staff meetings including upcoming birthday’s, family changes, child
births, etc.
Assists
in fundraising efforts by recruiting 50 new donors in 2017 and 25 new
storytellers in 2017. These numbers
will respectively grow by 50% in 2018, 40% in 2019 and 25% in 2020. Develop process for member ask at point
of sale to increase participation rate of member giving in 2017.
With
help of Associate Executive Director, offers input on preparation and then
conducts performance reviews for staff in membership and Child Watch.
Under
guidance from Associate Executive Director, personally takes ownership of
reporting follow through specifically on access denied scans, annual
renewals, MIA Facility usage, members set to term. Part time membership staff will play an
active part in ownership of these reports under Membership Director
supervision.
Supports
current structure of membership processes by staff members including daily
deposit, transaction checks, raptor checks, mail, filing, etc.
Ensures
proper implementation of front desk procedures. Reviews and updates desk
procedures and communicates changes to staff. With help of Associate Executive
Director, creates 12 month in person training plan at welcome center to
hone skills of all staff.
Responds
to member and staff concerns (ie. comment cards, walk-ins, calls) to
provide resolution in a timely manner.
Serves
as the Branch liaison to the Association’s Membership team; attends and
participates in meetings. Prepares required information and gathers data
for the membership promotions and membership staff meetings.
Attends
trainings, seminars and conferences related to membership, including sales,
prospecting, marketing and retention trainings with prior approval of Associate
Executive Director based on available training funds.
Includes
personal time at welcome center to ensure effective leadership and
connection with membership base.
Manager on Duty as scheduled.
QUALIFICATIONS:
Bachelor’s Degree or
equivalent experience. Must be able to access
data (e.g., Daxko), translate the meaning and provide actionable next steps
based on the numbers; actions should be fact-based. Must be a problem solver
and have a proven track record of complaint resolution. Strong interpersonal
skills with the ability to build rapport and credibility quickly. Entrepreneurial spirit
with the ability to work in highly flexible, rapidly changing and ambiguous
work environment. Must have excellent
written and verbal communications skills. Ability to work a variety
of hours, including evenings and weekends.
PHYSICAL
DEMANDS
Ability to
perform all physical aspects of the position; including walking, standing,
bending, reaching, and lifting.
Full job record
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| Org ID | 41cd3cb8-e1eb-46d4-9d77-96e40eabdd91 |
| Source ID | ee8df25c-2ec9-4408-968b-dd45369d07bb |
| Board ID | ee8df25c-2ec9-4408-968b-dd45369d07bb |
| Provider | adp_workforcenow |
| Provider Job Key | 152564 |
| Title | Easton Family YMCA Membership Director |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Easton Family YMCA @ Peachblossom, Easton, MD, US, Easton, MD |
| Department | — |
| Team | — |
| Employment Type | full_time |
| Workplace Type | on_site |
| Remote Policy | — |
| Country | United States |
| Region | MD |
| City | Easton Family YMCA @ Peachblossom |
| Salary Raw | 50000.00 To 50000.00 (USD) Annually |
| Salary Min | 50,000 |
| Salary Max | 50,000 |
| Salary Currency | USD |
| Salary Period | year |
| Source URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=15e7fdc0-fe4e-49de-98d8-d2902db0ecb2&ccId=123836248_2601&lang=en_US&type=JS&jobId=152564&jwId=1492143606_4883 |
| Apply URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=15e7fdc0-fe4e-49de-98d8-d2902db0ecb2&ccId=123836248_2601&lang=en_US&type=JS&jobId=152564&jwId=1492143606_4883 |
| First Seen At | 2026-05-31 19:00:34Z |
| Last Seen At | 2026-06-06 12:30:34Z |
| Last Checked At | 2026-06-06 12:30:34Z |
| Last Changed At | 2026-06-06 12:30:34Z |
| Inactive At | — |
| Source Posted At | 2022-10-07 13:55:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=15e7fdc0-fe4e-49de-98d8-d2902db0ecb2|123836248_2601/date=2026-06-06/2026-06-06T12-29-40-997Z-1e2a9cadc2375328dc8c1f34cf11c834eea9c603892cc5d3a7601b30baf7a22d.json |
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"requisitionDescription": "<div><div><div><p class=\"msonormal\" style=\"margin-top:13.333333333333332px;line-height:16px;tab-stops:-36px\"><b style=\"\" class=\"\"><span style=\"font-family:"Verdana","sans-serif";\ncolor:#DD5828\" class=\"\">POSITION SUMMARY:</span></b></p>\n\n<p class=\"msonormal\" style=\"line-height:16px;\ntab-stops:-36px\"><span style=\"font-family:"Verdana","sans-serif";\ncolor:#636466;background:white\" class=\"\">Under the direct supervision of the Associate\nExecutive Director the Member Engagement Director is responsible for the\ncultivation of relationships between YMCA members and the team at our\nfacility.<span style=\"\" class=\"\"> </span>Key responsibilities include\nproviding great tours and respective training for staff, engaging members at\nthe point of contact to ensure proper connectivity to the facility and\nprograms, and direct presence at point of cancelation in an effort to save\nand/or retain all members. The incumbent will also be responsible for budget\ndevelopment and implementation, retention, working with other Directors of the\nbranch, external outreach, relationship building, creating systems for\nconsistency in the department, and staff development. The Membership Engagement\nDirector, with the Associate Executive Director, is responsible for creating new\nopportunities for growth in membership sales and retention.</span></p>\n\n<p class=\"msonormal\" style=\"line-height:16px;\ntab-stops:-36px\"><span style=\"font-size:18px;font-family:\n"Verdana","sans-serif";color:#222222;background:white\" class=\"\"> </span></p>\n\n<p class=\"msonormal\" style=\"line-height:16px;\ntab-stops:-36px\"><span style=\"font-size:18px;font-family:\n"Verdana","sans-serif";color:#222222;background:white\" class=\"\"> </span><b style=\"\" class=\"\"><span style=\"\nfont-family:"Verdana","sans-serif";color:#DD5828\" class=\"\">ESSENTIAL\nFUNCTIONS:</span></b><span style=\"font-family:"Verdana","sans-serif";\ncolor:#DD5828\" class=\"\"></span></p>\n\n<ol style=\"margin-top:0px\" start=\"1\" type=\"1\" class=\"\">\n <li class=\"msonormal\" style=\"color:#636466;line-height:16px;text-autospace:\n none\"><span style=\"font-family:"Verdana","sans-serif";background:white\">Recruits,\n hires, trains, develops, evaluates and supervises membership and Child\n Watch staff. With help of Associate Executive Director, creates a process\n to onboard new staff members to create a path for their success within\n their first 90 days of employment. Schedules membership and Child Watch\n staff and makes adjustments as necessary based on branch revenue and\n expenses.<o:p></o:p></span></li>\n <li class=\"msonormal\" style=\"color:#636466;line-height:16px;text-autospace:\n none\"><span style=\"font-family:"Verdana","sans-serif";background:white\">Gives\n tours and trains staff utilizing the Association tour card while using\n Listen First skills focused on individual member needs to support them in\n their Health and Wellness journey. Closes the sale to convert tours to\n YMCA memberships.<o:p></o:p></span></li>\n <li class=\"msonormal\" style=\"color:#636466;line-height:16px;text-autospace:\n none\"><span style=\"font-family:"Verdana","sans-serif";background:white\">Attends\n local community outreach events for the purpose of developing prospects,\n including attending local health fairs and events.<o:p></o:p></span></li>\n <li class=\"msonormal\" style=\"color:#636466;line-height:16px;text-autospace:\n none\"><span style=\"font-family:"Verdana","sans-serif";background:white\">If\n on site, personally meets with all individuals coming to YMCA for\n cancelation.<span style=\"mso-spacerun:yes\"> </span>If unavailable,\n personally follows up with cancelled members to determine reason for\n cancellation and work through a plan of saving said memberships.<span style=\"mso-spacerun:yes\"> </span><o:p></o:p></span></li>\n <li class=\"msonormal\" style=\"color:#636466;line-height:16px;text-autospace:\n none\"><span style=\"font-family:"Verdana","sans-serif";background:white\">Champions\n Smart Start process by connecting with every new unit that joins our\n YMCA.<span style=\"mso-spacerun:yes\"> </span>Ensures effective engagement\n where all members are familiar with detailed aspects of our facility and\n the opportunities provided to them.<span style=\"mso-spacerun:yes\"> \n </span>Through this process, works to connect like members to each other\n to provide accountability for initial join reasons.<span style=\"mso-spacerun:yes\"> </span>(Smart Start process will be defined\n prior to start)<o:p></o:p></span></li>\n <li class=\"msonormal\" style=\"color:#636466;line-height:16px;text-autospace:\n none\"><span style=\"font-family:"Verdana","sans-serif";background:white\">Enhances\n current member appreciation through monthly events that develop connection\n between branch staff and members.<span style=\"mso-spacerun:yes\"> \n </span>Provides detailed reports on key connections of membership base to\n share at staff meetings including upcoming birthday’s, family changes, child\n births, etc. <o:p></o:p></span></li>\n <li class=\"msonormal\" style=\"color:#636466;line-height:16px;text-autospace:\n none\"><span style=\"font-family:"Verdana","sans-serif";background:white\">Assists\n in fundraising efforts by recruiting 50 new donors in 2017 and 25 new\n storytellers in 2017.<span style=\"mso-spacerun:yes\"> </span>These numbers\n will respectively grow by 50% in 2018, 40% in 2019 and 25% in 2020.<span style=\"mso-spacerun:yes\"> </span>Develop process for member ask at point\n of sale to increase participation rate of member giving in 2017.<span style=\"mso-spacerun:yes\"> </span><o:p></o:p></span></li>\n <li class=\"msonormal\" style=\"color:#636466;line-height:16px;text-autospace:\n none\"><span style=\"font-family:"Verdana","sans-serif";background:white\">With\n help of Associate Executive Director, offers input on preparation and then\n conducts performance reviews for staff in membership and Child Watch.<o:p></o:p></span></li>\n <li class=\"msonormal\" style=\"color:#636466;line-height:16px;text-autospace:\n none\"><span style=\"font-family:"Verdana","sans-serif";background:white\">Under\n guidance from Associate Executive Director, personally takes ownership of\n reporting follow through specifically on access denied scans, annual\n renewals, MIA Facility usage, members set to term.<span style=\"mso-spacerun:yes\"> </span>Part time membership staff will play an\n active part in ownership of these reports under Membership Director\n supervision.<span style=\"mso-spacerun:yes\"> </span><o:p></o:p></span></li>\n <li class=\"msonormal\" style=\"color:#636466;line-height:16px;text-autospace:\n none\"><span style=\"font-family:"Verdana","sans-serif";background:white\">Supports\n current structure of membership processes by staff members including daily\n deposit, transaction checks, raptor checks, mail, filing, etc.<span style=\"mso-spacerun:yes\"> </span><o:p></o:p></span></li>\n <li class=\"msonormal\" style=\"color:#636466;line-height:16px;text-autospace:\n none\"><span style=\"font-family:"Verdana","sans-serif";background:white\">Ensures\n proper implementation of front desk procedures. Reviews and updates desk\n procedures and communicates changes to staff.<span style=\"mso-spacerun:yes\"> </span>With help of Associate Executive\n Director, creates 12 month in person training plan at welcome center to\n hone skills of all staff.<span style=\"mso-spacerun:yes\"> </span><o:p></o:p></span></li>\n <li class=\"msonormal\" style=\"color:#636466;line-height:16px;text-autospace:\n none\"><span style=\"font-family:"Verdana","sans-serif";background:white\">Responds\n to member and staff concerns (ie. comment cards, walk-ins, calls) to\n provide resolution in a timely manner.<o:p></o:p></span></li>\n <li class=\"msonormal\" style=\"color:#636466;line-height:16px;text-autospace:\n none\"><span style=\"font-family:"Verdana","sans-serif";background:white\">Serves\n as the Branch liaison to the Association’s Membership team; attends and\n participates in meetings. Prepares required information and gathers data\n for the membership promotions and membership staff meetings.<o:p></o:p></span></li>\n <li class=\"msonormal\" style=\"color:#636466;line-height:16px;text-autospace:\n none\"><span style=\"font-family:"Verdana","sans-serif";background:white\">Attends\n trainings, seminars and conferences related to membership, including sales,\n prospecting, marketing and retention trainings with prior approval of Associate\n Executive Director based on available training funds.<o:p></o:p></span></li>\n <li class=\"msonormal\" style=\"color:#636466;line-height:16px;text-autospace:\n none\"><span style=\"font-family:"Verdana","sans-serif";background:white\">Includes\n personal time at welcome center to ensure effective leadership and\n connection with membership base. <o:p></o:p></span></li>\n</ol>\n\n<span style=\"font-size:16px;font-family:"Verdana","sans-serif";\n\ncolor:#636466;background:white;\" class=\"\">Manager on Duty as scheduled. </span>\n\n\n<div><span style=\"font-size:16px;font-family:"Verdana","sans-serif";\n\ncolor:#636466;background:white;\" class=\"\"><br></span></div><div><span style=\"font-size:16px;font-family:"Verdana","sans-serif";\n\ncolor:#636466;background:white;\" class=\"\">\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n<p class=\"msobodytext3\" style=\"margin-bottom:0px;margin-bottom:0.00013333333333333334px;\nline-height:16px;\"><b style=\"\" class=\"\"><span lang=\"X-NONE\" style=\"font-size:16px;font-family:"Verdana","sans-serif";\ncolor:#DD5828\" class=\"\">QUALIFICATIONS:</span></b><b style=\"\" class=\"\"><span style=\"font-size:16px;font-family:\n"Verdana","sans-serif";color:#DD5828;\" class=\"\"></span></b></p>\n\n<ol start=\"1\" style=\"list-style-type: decimal; list-style-position: inside; margin-top: 0px; margin-left: 0px; padding-top: 0px; padding-left: 0px;\"><li class=\"msobodytext3\" style=\"margin-top:0px;margin-right:0px;margin-bottom:\n0px;margin-left:18px;margin-bottom:0.00013333333333333334px;text-indent:-18px;line-height:\n16px;tab-stops:list 18px\"><span style=\"font-size:16px;font-family:"Cachet Book","sans-serif";\" class=\"\"></span><span style=\"font-size:16px;font-family:"Cachet Book","sans-serif";\n\" class=\"\">Bachelor’s Degree or\nequivalent experience. </span></li><li class=\"msonormal\" style=\"margin-top:9px;\nmargin-left:18px;text-indent:-18px;tab-stops:list 18px\"><span style=\"font-family:"Cachet Book","sans-serif";\n\ncolor:#636466\" class=\"\"></span><span style=\"\nfont-family:"Cachet Book","sans-serif";color:#636466\" class=\"\">Must be able to access\ndata (e.g., Daxko), translate the meaning and provide actionable next steps\nbased on the numbers; actions should be fact-based.</span></li><li class=\"msonormal\" style=\"margin-top:9px;\nmargin-left:18px;text-indent:-18px;tab-stops:list 18px\"><span style=\"font-family:"Cachet Book","sans-serif";\n\ncolor:#636466\" class=\"\"></span><span style=\"\nfont-family:"Cachet Book","sans-serif";color:#636466\" class=\"\">Must be a problem solver\nand have a proven track record of complaint resolution.</span></li><li class=\"msonormal\" style=\"margin-top:9px;\nmargin-left:18px;text-indent:-18px;tab-stops:list 18px\"><span style=\"font-family:"Cachet Book","sans-serif";\n\ncolor:#636466\" class=\"\"></span><span style=\"\nfont-family:"Cachet Book","sans-serif";color:#636466\" class=\"\">Strong interpersonal\nskills with the ability to build rapport and credibility quickly.</span></li><li class=\"msonormal\" style=\"margin-top:9px;\nmargin-left:18px;text-indent:-18px;tab-stops:list 18px\"><span style=\"font-family:"Cachet Book","sans-serif";\n\ncolor:#636466\" class=\"\"></span><span style=\"\nfont-family:"Cachet Book","sans-serif";color:#636466\" class=\"\">Entrepreneurial spirit\nwith the ability to work in highly flexible, rapidly changing and ambiguous\nwork environment.</span></li><li class=\"msonormal\" style=\"margin-top:9px;\nmargin-left:18px;text-indent:-18px;tab-stops:list 18px\"><span style=\"font-family:"Cachet Book","sans-serif";\n\ncolor:#636466\" class=\"\"></span><span style=\"\nfont-family:"Cachet Book","sans-serif";color:#636466\" class=\"\">Must have excellent\nwritten and verbal communications skills.</span></li><li class=\"msonormal\" style=\"margin-top:9px;\nmargin-left:18px;text-indent:-18px;tab-stops:list 18px\"><span style=\"font-family:"Cachet Book","sans-serif";\n\ncolor:#636466\" class=\"\"></span><span style=\"\nfont-family:"Cachet Book","sans-serif";color:#636466\" class=\"\">Ability to work a variety\nof hours, including evenings and weekends.</span></li></ol>\n\n\n\n\n\n\n\n\n\n\n\n\n\n<p class=\"msobodytext3\" style=\"margin-top:0px;margin-right:0px;margin-bottom:\n0px;margin-left:18px;margin-bottom:0.00013333333333333334px;line-height:16px;\"><span style=\"font-size:16px;font-family:"Verdana","sans-serif";\n\" class=\"\"> </span></p>\n\n<p class=\"msonormal\" style=\"line-height:16px;\"><b style=\"\" class=\"\"><span style=\"\nfont-family:"Verdana","sans-serif";color:#DD5828\" class=\"\">PHYSICAL\nDEMANDS</span></b></p>\n\n<ol start=\"1\" style=\"list-style-type: decimal; list-style-position: inside; margin-top: 0px; margin-left: 0px; padding-top: 0px; padding-left: 0px;\"><li class=\"msonormal\" style=\"margin-left:18px;text-indent:-18px;line-height:\n16px;tab-stops:list 18px\"><span style=\"font-family:"Verdana","sans-serif";\" class=\"\"></span><span style=\"font-family:"Verdana","sans-serif"\" class=\"\">Ability to\nperform all physical aspects of the position; including walking, standing,\nbending, reaching, and lifting.</span></li></ol>\n\n\n\n\n<br></span></div></div></div></div>\n",
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}Get this page with API
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