Member Experience Representative

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    "description": "<p>The member experience representative is responsible for increasing membership engagement, growth and retention. Primary responsibilities include strengthening member commitment through authentic personal relationships and delivering excellent service to members, guests and program participants. Effectively performs administrative duties including use of computer programs pertaining to membership administration. The member experience representative partners with the wellness coach to create a welcoming, safe and seamless orientation experience for new members. &nbsp;&nbsp;</p>\n\n<p>Candidates must be at least 18 years of age to be considered for this position.<br />\n&nbsp;<br />\nEssential Functions<br />\nService Skills:<br />\nGreet and assist all members, potential members and staff in a professional and friendly manner.<br />\nConduct tours with prospective members, explaining the benefits of membership, the YMCA mission, volunteer opportunities and financial assistance. Ask prospective members to join and make follow-up contact with those who do not.&nbsp;<br />\nUse Listen-First skills with health-seekers and other members to determine goals and connect them with appropriate staff, programs and small communities.&nbsp;<br />\nMeet regularly with wellness staff to ensure that new members are scheduled for and attend new member uFit sessions. Determine next steps to contact members who have missed appointments.<br />\nAddress complaints in a courteous, timely manner. Effectively negotiate and resolve customer service issues. Inform supervisor of unusual situations or unresolved issues. Use appropriate forms to communicate concerns and praise.&nbsp;<br />\nProcess new member ID cards, issue guest passes and register members for services and programs.&nbsp;<br />\nRespond to phone inquiries using YMCA best practices.<br />\nKnow the facility&rsquo;s emergency procedures and be prepared to act as the control center during emergency situations.&nbsp;<br />\nManage or support DAXKO reports as needed for the branch.&nbsp;<br />\nAssist with the Annual Giving Campaign as directed.&nbsp;<br />\nBe knowledgeable about program areas and share information with members.<br />\nBe able to articulate the role and importance of volunteers, and be informed about volunteer opportunities.<br />\nBe able to articulate the YMCA&rsquo;s mission, values and benefits.&nbsp;</p>\n\n<p><br />\nMember Engagement Skills:<br />\nUnderstand how the Membership Department partners with the Wellness Department to offer a safe, seamless orientation to new members.<br />\nDisplays ease and comfort with people of different backgrounds and abilities.<br />\nArrange personal introductions between new members and wellness coaches.<br />\nBuild authentic personal relationships with members, volunteers and co-workers; help members and volunteers connect with one another and the YMCA.&nbsp;<br />\nTake the professional initiative to promote personal training, boot camps, classes, clinics and programs during encounters with members<br />\nProvide members with opportunities to increase their involvement with the Y, moving them from casual to connected to committed relationships. &nbsp;<br />\nAsk members to contribute to the annual campaign.&nbsp;<br />\nIncorporate YMCA values of caring, honesty, respect, responsibility and faith into all aspects of the position to ensure YMCA values are integrated into our culture and programs.</p>\n\n<p><br />\nSelf-Development Skills:<br />\nDemonstrates an active interest in enhancing current skills and learning new ones.<br />\nTakes advantage of multiple learning resources (classes, books, mentors, professional interest groups, formal education, etc.).<br />\nMaintains accreditations and certifications, if applicable.<br />\nKeeps apprised of developments within the YMCA by attending meetings, workshops and reading relevant communications.</p>\n",
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Primary responsibilities include strengthening member commitment through authentic personal relationships and delivering excellent service to members, guests and program participants. Effectively performs administrative duties including use of computer programs pertaining to membership administration. The member experience representative partners with the wellness coach to create a welcoming, safe and seamless orientation experience for new members. &nbsp;&nbsp;\\n\\nCandidates must be at least 18 years of age to be considered for this position.\\n&nbsp;\\nEssential Functions\\nService Skills:\\nGreet and assist all members, potential members and staff in a professional and friendly manner.\\nConduct tours with prospective members, explaining the benefits of membership, the YMCA mission, volunteer opportunities and financial assistance. 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