Care Center Senior Manager

About Hopscotch Primary Care At Hopscotch Primary Care, we believe great healthcare should be accessible to all people across all communities. Today, almost 20% of Americans live in a rural community, yet only 11% of physicians practice in those same communities. We are on a mission to transform healthcare in rural America. We provide high-quality primary care tailored to meet the needs of our patients through our robust care model and comprehensive care team, delivering care in our clinics, and across settings, and wrapping resources around the patients who need them most. Our patients and the care teams who serve them sit at the center of everything we do at Hopscotch. Hopscotch Primary Care takes a team approach to serve patient needs and provide the best care possible. Our goal is to provide the care each of us would want for ourselves or for our family members, in the right setting, and at the right time. Today, we are serving thousands of patients in our value-based care model and the number is growing every day. If you want to bring your experience, skill and passion to make a lasting impact in healthcare, we’d like to meet you. About the Role As a Senior Care Center Manager (Senior CCM), you will serve as a key operational leader responsible for overseeing multiple clinic sites (typically two) and driving performance, consistency, and culture across locations. This is a step beyond single-site management—you are accountable not just for execution, but for scaling best practices, developing leaders, and ensuring operational excellence across clinics and teams. You will partner closely with clinical and operational leaders to ensure clinics deliver high-quality, high-touch care while meeting clinical, operational, and financial goals. A successful Senior CCM operates as both a player-coach and systems thinker—able to zoom in on day-to-day challenges while also building the structures and people needed for long-term success. What You'll Do Lead Multi-Site Operations & Performance Provide leadership and foster collaboration across team members in Hopscotch clinics to deliver best-in-class patient care, support care teams and achieve goals around clinical outcomes, quality, operational and financial performance Partner with physician and clinical leaders to enable successful clinical, operational, and financial outcomes and ensure they have the appropriate support needed Collaborate with teams across the company to share clinic information, identify/resolve/escalate issues and concerns, and support on-going training and development Build & Develop High-Performing Teams Manage, coach, and mentor multidisciplinary teams of professionals across clinic locations Build team member capability across clinics through coaching, feedback, and development planning Foster a culture of accountability, collaboration, and continuous improvement Support hiring, onboarding, and talent planning across sites Support Best-In-Class Patient Care Advocate for patients and team members and foster a patient-centered, positive and supportive work culture Oversee care delivery for up to 1,000+ patients, ensuring patients receive superb care they would willingly refer others to in the community Collaborate with physician and clinical leaders to ensure alignment between clinical and operational priorities Ensure PCPs and care teams have the support needed to deliver high-quality care Help navigate complex operational or team challenges that impact care delivery Drive Operational Excellence Ensure strong execution of core operational processes across all sites (scheduling, billing, workflows, compliance) Standardize and optimize processes to improve efficiency and patient experience Oversee clinic facilities and operational needs across locations Support and lead implementation of new initiatives, tools, and workflows Own Financial & Metric Performance Manage and influence P&L performance across multiple clinics Track, analyze, and act on key performance metrics across sites Partner on budgeting, forecasting, and resource allocation Ensure clinics are meeting targets tied to value-based care performance Ensure Compliance & Risk Management Maintain compliance across sites with all regulatory requirements (HIPAA, OSHA, CLIA, etc.) Identify and mitigate operational risks proactively Impact Community & Growth Efforts Support growth across clinics, including patient acquisition and community engagement Build and maintain relationships with community partners Ensure each clinic is a strong ambassador for Hopscotch in its local market About You You’re a strong operator and people leader who knows how to scale what works. You’re comfortable owning outcomes across multiple teams and locations—and you don’t lose sight of the human side of leadership while doing it. Experience 4+ years of leadership experience in a clinical or healthcare setting, including managing managers or multiple teams Experience overseeing multi-site operations strongly preferred Demonstrated success driving operational, financial, and quality performance Experience working in value-based care or complex care models preferred What You Bring Proven ability to develop leaders and build high-performing teams Strong operational mindset with the ability to standardize and scale processes Comfort with data—able to interpret metrics and translate into action Ability to balance strategic thinking with hands-on execution Strong judgment, problem-solving skills, and adaptability Track Record Of Driving measurable improvements in performance across teams or sites Leading through change and ambiguity Building structure in fast-growing or evolving environments Creating a positive, accountable, and patient-centered culture Additional Requirements Bachelor’s degree preferred Strong communication and interpersonal skills High level of organization and reliability Proficiency with standard business and healthcare systems US work authorization Why Join Hopscotch? Mission-driven organization focused on improving rural healthcare Collaborative, supportive, and growth-oriented culture Competitive benefits package including medical, dental, and vision coverage Company-provided life insurance and disability benefits for eligible employees Access to Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) options Employee Assistance Program (EAP), wellness resources, and healthcare advocacy support 401(k) retirement savings opportunities and additional voluntary benefit options Employee discounts and additional work-life support resources available At Hopscotch Primary Care, we embrace diversity, invest in a culture of inclusion and positivity and encourage all to apply to join our team. You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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