RBA Technical Support Representative - Loose Equipment

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    "description": "<p align=\"center\" style=\"text-align:center;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:16pt;\"><span style=\"line-height:107%;\"><span style=\"color:#4472c4;\">Technical Support Representative – Loose Equipment</span></span></span></span></span></span></p>\n\n<p align=\"center\" style=\"text-align:center;\"> </p>\n\n<p><span style=\"font-size:11pt;\"><span style=\"line-height:150%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:13pt;\"><span style=\"line-height:150%;\"><span style=\"font-family:'Calibri Light', sans-serif;\"><span style=\"color:#4472c4;\">ROSENBAUER STATEMENT</span></span></span></span></b></span></span></span></p>\n\n<p><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">At Rosenbauer we pride ourselves on providing top-of-the-line fire apparatus, created with state-of-the-art technology for more than 150 years because when lives are at stake anything less is unacceptable.  As the world’s largest manufacturer of fire equipment, we make sure our vehicles, production teams, and service personnel are ready to do what is necessary to keep communities safe.  </span></span></span></p>\n\n<p> </p>\n\n<p><span style=\"font-size:11pt;\"><span style=\"line-height:150%;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:13pt;\"><span style=\"line-height:150%;\"><span style=\"font-family:'Calibri Light', sans-serif;\"><span style=\"color:#4472c4;\">POSITION SUMMARY</span></span></span></span></b></span></span></span></p>\n\n<p><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><em><span style=\"font-family:Calibri, sans-serif;\">The Technical Service Representative – Loose Equipment is responsible for processing warranty claims, providing high-level technical support, and maintaining a comprehensive understanding of Rosenbauer’s full equipment portfolio, including portable pumps, robots, BEST systems, and other firefighting tools. This role supports both internal teams and field customers, ensuring timely resolution of product issues and exceptional post-sales support.</span></em></span></span></span></p>\n\n<p> </p>\n\n<p><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:13pt;\"><span style=\"font-family:'Calibri Light', sans-serif;\"><span style=\"color:#4472c4;\">ESSENTIAL FUNCTIONS</span></span></span></b></span></span></span></p>\n\n<p> </p>\n\n<p><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\">All employees are required to support Rosenbauer’s Mission, Vision, and Values.<i>  </i><em><span style=\"font-family:Calibri, sans-serif;\">The following are the essential duties of this position and do not include marginal functions that are incidental to the performance of fundamental job duties. The scope and duties of a given position may change or be temporarily altered based on the business needs of Rosenbauer.  </span></em></span></span></span></p>\n\n<p> </p>\n\n<ol>\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\">Process warranty claims for Rosenbauer equipment, ensuring accuracy, documentation completeness, and timely resolution.</span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\">Provide technical troubleshooting support for all Rosenbauer equipment, including pumps, robots, electronic systems, and specialty tools.</span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\">Maintain comprehensive product knowledge to support field sales and end users.</span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\">Serve as the primary technical contact for Rosenbauer equipment inquiries and escalations.</span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\">Collaborate with the Director of Firefighting and Body Components to support product launches, updates, and field training needs.</span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\">Document all technical interactions, resolutions, and customer feedback within established systems.</span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\">Support dealers and customers through phone, email, ticketing systems, and on-site visits as required.</span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\">Travel to customer locations, tradeshows, and Rosenbauer facilities to provide hands-on support or training.</span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\">Assist with the identification and escalation of recurring product issues to engineering and product teams.</span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\">Performs other duties and responsibilities as required by the supervisor to meet the needs of the department.</span></span></span></li>\n</ol>",
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