Aggregator Operations Specialist

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    "url": "https://palmpaylimited.applytojob.com/apply/jobs/details/XafgXelRUr?&",
    "heading": "Aggregator Operations Specialist",
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    "description_html": "<div class=\"job_description\">\n\t\t\t\t\t<span style=\"font-size:12pt;\"><span style=\"line-height:24pt;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:18pt;\"><span style=\"font-family:'Times New Roman', serif;\">Overview</span></span></b></span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Responsible for the operational management of the POS channel ecosystem. By establishing an Aggregator management framework and channel operation strategies, this role aims to improve channel efficiency and agent activity. The role focuses on standardizing channel management practices, designing channel incentive mechanisms, and monitoring channel execution to ensure aggregators effectively manage the agent network.</span></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"line-height:24pt;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:18pt;\"><span style=\"font-family:'Times New Roman', serif;\">Key Responsibilities</span></span></b></span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:21pt;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:15pt;\"><span style=\"font-family:'Times New Roman', serif;\">1. Channel System Development</span></span></b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Establish and continuously optimize the Aggregator tier system (e.g., star rating system) and define management requirements for each level.</span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Develop channel management guidelines and SOPs to improve aggregator management capability.</span></span></span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"line-height:21pt;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:15pt;\"><span style=\"font-family:'Times New Roman', serif;\">2. Channel Execution Management</span></span></b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Monitor KPI execution of regional management teams (ZM, RM, SC) to ensure effective implementation of channel strategies.</span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Standardize channel management actions, including:</span></span></span></span></span><ul style=\"list-style-type:circle;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Weekly agent contact requirements</span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Agent transaction monitoring</span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Agent issue reporting and resolution mechanisms</span></span></span></span></span></li></ul></li></ul><span style=\"font-size:12pt;\"><span style=\"line-height:21pt;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:15pt;\"><span style=\"font-family:'Times New Roman', serif;\">3. Channel Issue Identification &amp; Optimization</span></span></b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Identify potential operational issues by interacting with agents and aggregators.</span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Coordinate with relevant teams to resolve channel operational issues and improve channel management efficiency.</span></span></span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"line-height:21pt;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:15pt;\"><span style=\"font-family:'Times New Roman', serif;\">4. Channel Incentive Design</span></span></b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Design aggregator incentive programs based on channel performance, such as channel reward programs and transaction incentive policies.</span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Improve channel motivation and agent activity through well-designed incentive mechanisms.</span></span></span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"line-height:21pt;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:15pt;\"><span style=\"font-family:'Times New Roman', serif;\">5. Channel Performance Evaluation</span></span></b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Regularly evaluate aggregator performance.</span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Provide recommendations to SC teams for optimizing channel management based on aggregator performance and tier levels.</span></span></span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"line-height:24pt;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:18pt;\"><span style=\"font-family:'Times New Roman', serif;\">Requirements</span></span></b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Bachelor&#8217;s degree or above, with at least 2 years of experience in internet, payments, or channel operations.</span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Familiar with channel management models and experienced in building or optimizing channel systems.</span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Strong data analysis ability with the capability to identify channel issues through data.</span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Strong communication, coordination, and project management skills.</span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Execution-oriented and results-driven.</span></span></span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"line-height:24pt;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:18pt;\"><span style=\"font-family:'Times New Roman', serif;\">Preferred Qualifications</span></span></b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Experience in payments, acquiring, or fintech industries.</span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Experience in channel operations or distributor/agent management.</span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Familiar with POS or offline payment channel models.</span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:'Times New Roman', serif;\">Experience in channel incentive or channel framework design.</span></span></span></span></span></li></ul>",
    "description_text": "Overview\n Responsible for the operational management of the POS channel ecosystem. By establishing an Aggregator management framework and channel operation strategies, this role aims to improve channel efficiency and agent activity. The role focuses on standardizing channel management practices, designing channel incentive mechanisms, and monitoring channel execution to ensure aggregators effectively manage the agent network.\n Key Responsibilities\n 1. Channel System Development Establish and continuously optimize the Aggregator tier system (e.g., star rating system) and define management requirements for each level.\n Develop channel management guidelines and SOPs to improve aggregator management capability.\n 2. Channel Execution Management Monitor KPI execution of regional management teams (ZM, RM, SC) to ensure effective implementation of channel strategies.\n Standardize channel management actions, including: Weekly agent contact requirements\n Agent transaction monitoring\n Agent issue reporting and resolution mechanisms\n 3. Channel Issue Identification & Optimization Identify potential operational issues by interacting with agents and aggregators.\n Coordinate with relevant teams to resolve channel operational issues and improve channel management efficiency.\n 4. Channel Incentive Design Design aggregator incentive programs based on channel performance, such as channel reward programs and transaction incentive policies.\n Improve channel motivation and agent activity through well-designed incentive mechanisms.\n 5. Channel Performance Evaluation Regularly evaluate aggregator performance.\n Provide recommendations to SC teams for optimizing channel management based on aggregator performance and tier levels.\n Requirements Bachelor’s degree or above, with at least 2 years of experience in internet, payments, or channel operations.\n Familiar with channel management models and experienced in building or optimizing channel systems.\n Strong data analysis ability with the capability to identify channel issues through data.\n Strong communication, coordination, and project management skills.\n Execution-oriented and results-driven.\n Preferred Qualifications Experience in payments, acquiring, or fintech industries.\n Experience in channel operations or distributor/agent management.\n Familiar with POS or offline payment channel models.\n Experience in channel incentive or channel framework design.",
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    "title": "Aggregator Operations Specialist",
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