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    "requisitionDescription": "<div><div><div><div><div><div><div><p><strong>JOB TITLE: &nbsp;&nbsp;</strong><strong>&nbsp;</strong><span id=\"isPasted\" style='font-size:15px;line-height:107%;font-family:\"Calibri\",sans-serif;'><strong>Customer Service / Sales Associate&nbsp;</strong></span></p><p><strong>EMPLOYER:</strong> Auto Fit USA LLC</p><p><strong>DEPARTMENT:</strong> Sales</p><p><strong>REPORTS TO:</strong> Sales Manager</p><p><strong>CUSTOMER SERVICE&nbsp;DUTIES AND RESPONSIBILITIES:</strong></p><ul><li>Providing a superior customer service experience to all walk-in contact and phone contact customers</li><li>Generates and develops new business to meet specified production goals.</li><li>Maintains and nurtures existing client relationships.</li><li>Responds to all inquiries and requests in a timely and professional manner.</li><li>Understands and communicates information regarding company products, services, policies, and procedures to new and existing clients.</li><li>Possesses and maintains thorough knowledge of auto body parts and automotive industry product information.</li><li>Performs other related duties as assigned by management.&nbsp;</li><li>Accurately process customer orders, returns, and exchanges using the company&rsquo;s POS and sales systems.</li><li>Assist in maintaining an organized, clean, and welcoming sales floor environment.</li><li>Support and collaborate with fellow sales associates and warehouse staff to ensure smooth customer transactions.</li></ul><p><strong>CUSTOMER SERVICE&nbsp;QUALIFICATIONS:</strong></p><ul><li>High School Diploma/GED equivalent required.</li><li>Bilingual, in English, and Spanish.</li><li>Customer service background.</li><li>Prior automotive experience and knowledge of automotive parts preferred.</li><li>Must be a self-starter and proactive.</li><li>Commitment to excellence and high standards.</li><li>Excellent written and verbal communication skills.</li><li>Good judgment with the ability to make timely and sound decisions</li><li>Creative, flexible, and innovative team player</li><li>Strong organizational skills; able to manage priorities and workflow.</li><li>Proficient in Microsoft Office.</li></ul><p data-pasted=\"true\"><strong>CUSTOMER SERVICE&nbsp;QUALIFICATIONS:</strong></p><ul><li>Handle customer returns and assist at the cashier station, especially during peak business hours or when staff coverage is low.</li><li>Take the initiative to assist where needed, including helping with product location, basic troubleshooting, or customer complaints.</li><li>Encourage satisfied customers to leave Google reviews as part of providing a positive customer experience.</li><li>Participate in or assist with training new team members when requested by management.</li><li>Carry out any other tasks or special assignments directed by store management.</li><li>Demonstrate flexibility, professionalism, and a positive team spirit at all times.</li><li>Provide leadership by stepping into operational gaps when necessary to ensure seamless store operations.</li></ul><p data-pasted=\"true\"><strong data-pasted=\"true\">CUSTOMER SERVICE TRAINING &amp; DEVELOPMENT:</strong></p><ul data-pasted=\"true\"><li>Participate in periodic product knowledge or customer service training as assigned.</li><li>Support the onboarding and training of new employees when delegated by management.</li><li>Maintain a continuous learning mindset to improve sales performance and customer satisfaction.</li></ul><p><strong>CUSTOMER SERVICE PHYSICAL DEMANDS AND WORK ENVIRONMENT:</strong></p><ul><li>Occasionally required to stand and walk</li><li>Continually required to sit</li><li>Continually required to utilize hand and finger dexterity</li><li>Continually required to talk or hear</li><li>Continually utilize visual acuity to use a keyboard</li><li>Occasionally required to lift/push/carry items up to 50 pounds</li></ul><p><strong>CUSTOMER SERVICEJOB TYPE:</strong></p><ul><li>Full-time</li><li>Commission&nbsp;</li></ul><p><strong>CUSTOMER SERVICE&nbsp;SCHEDULE:</strong></p><ul><li>Store Hours: Monday-Friday 8 AM-5:30 PM, Saturday 8 AM-4 PM</li><li>Require working some Saturdays.</li></ul><p><strong>CUSTOMER SERVICE PAY:&nbsp;</strong></p><ul><li>Hourly wage and commission&nbsp;</li></ul><p><strong>CUSTOMER SERVICE BENEFITS</strong></p><ul><li data-pasted=\"true\">Dental, Medical, &amp; Vision Insurance</li><li data-pasted=\"true\">Short &amp; Long Term Disability Insurance</li><li>Accidental, Critical Illness, &amp; Hospital Indemnity Insurance</li><li>Term Life Insurance</li><li>401K</li><li>Paid Time Off</li><li>Employee Discount</li></ul></div></div></div></div></div></div></div>\n",
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