Customer Service Representative

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    "datePosted": "2026-05-13T04:00:00.000Z",
    "description": "<h2>Subsidiary</h2>Steel Dynamics\n<h2>Overview</h2>\n<p>We are seeking a detailed oriented, customer-focused Customer Service Representative to join our team. This role plays a key part in delivering excellent customer experience by managing customer accounts, handling inquiries and supporting sales efforts with professionalism and efficiency.</p>\n<h2>Responsibilities</h2>\n<ul>\n <li>Deliver exceptional customer service through timely, professional communication</li>\n <li>Accurately enter, process, and manage customer orders from initial entry through shipment</li>\n <li>Support customers with quotes, pricing, delivery inquiries, and issue resolutions</li>\n <li>Collaborate cross-functionally with Inside Sales Representatives, Regional Sales Managers, and other departments to ensure seamless customer experience</li>\n <li>Develop and apply knowledge of key business processes and internal systems, including the Sales Database and Pricing Module</li>\n <li>Consistently meet or exceed individual and team performance goals</li>\n</ul>\n<h2>Qualifications</h2>\n<p><strong>Required</strong></p>\n<ul>\n <li>\n  <ul>\n   <li>\n    <ul>\n     <li>Demonstrate strong data entry skills with a high level of accuracy and attention to detail</li>\n     <li> Ability to perform effectively in fast-paced environments while maintaining initiative and productivity during slower periods </li>\n     <li> Excellent organizational, time management, and multitasking skills </li>\n     <li> Flexibility and willingness to travel as required</li>\n    </ul></li>\n  </ul></li>\n</ul>\n<p><strong>Preferred</strong></p>\n<ul>\n <li>Previous Customer Service Experience </li>\n <li> Bachelor’s degree </li>\n <li> Experience using Salesforce</li>\n</ul>\n<p> </p>\n<p><em><strong>Steel Dynamics, Inc., and all affiliated entities are equal opportunity employers. </strong></em></p>",
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