Systems Analyst – Back-of-House Applications

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    "requisitionDescription": "<p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Arial\",sans-serif;margin:0in;text-align:justify;' data-pasted=\"true\"><strong><span style='font-size: 16px; font-family: \"arial narrow\", sans-serif; color: red;'><u>Who we are</u></span></strong><span style='font-family: \"arial narrow\", sans-serif; font-size: 16px;'><strong><u><span style=\"color: red;\">:</span></u></strong></span></p><p style='margin-right:-.9pt;margin-left:0in;font-size:13px;font-family:\"Arial\",sans-serif;margin:0in;'><span style='font-size: 16px; font-family: \"arial narrow\", sans-serif; color: rgb(0, 0, 0);'>We love what we do and what we do is important! We believe that everyone should leave feeling better - this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No-one is more important than anyone else, and unless we are in it together, we can&#39;t create that special experience for our guests.</span></p><p style='margin-right:0in;margin-left:0in;font-size:13px;font-family:\"Arial\",sans-serif;margin:0in;'><span style='font-family: \"arial narrow\", sans-serif; font-size: 16px;'><br></span></p><h1 style='margin-top:4.7pt;margin-right:0in;margin-bottom:.0001pt;margin-left:6.35pt;font-size:13px;font-family:\"Arial\",sans-serif;font-weight:bold;text-decoration:underline;margin:0in;'><span style='font-size: 16px; font-family: \"arial narrow\", sans-serif; color: red;'>Your mission:</span></h1><h2 style='margin-top:2.05pt;margin-right:0in;margin-bottom:.0001pt;margin-left:6.25pt;font-size:13px;font-family:\"Arial\",sans-serif;font-weight:bold;font-style:italic;margin:0in;'><span style='font-size: 16px; font-family: \"arial narrow\", sans-serif;'>Should you decide to accept it...</span></h2><p style='margin-right:0in;margin-left:0in;font-size:13px;font-family:\"Arial\",sans-serif;margin:0in;'><span style='font-family: \"arial narrow\", sans-serif; font-size: 16px;'><strong><em>&nbsp;</em></strong></span></p><p style='margin-right:-.9pt;margin-left:0in;font-size:13px;font-family:\"Arial\",sans-serif;margin:0in;'><span style='font-size: 16px; font-family: \"arial narrow\", sans-serif; color: rgb(0, 0, 0);'>The Systems Analyst &ndash; Back-of-House (BOH) Applications is responsible for analyzing, designing, documenting, and supporting back-of-house business systems and application solutions across the entire Virgin Hotels Collection (VHC) portfolio.&nbsp;</span><span style='font-size: 16px; font-family: \"arial narrow\", sans-serif; color: rgb(0, 0, 0);'>This role focuses on requirements gathering, solutions research, system configuration/testing, ongoing application and integration support, documentation, and process improvement. The primary responsibility of the Analyst is to support the applications used by teams in back-of-house support roles, including Finance, People Systems, Legal and other groups as needed.&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:13px;font-family:\"Arial\",sans-serif;margin:0in;'><span style='font-family: \"arial narrow\", sans-serif; font-size: 16px;'><br></span></p><h1 style='margin-top:4.7pt;margin-right:0in;margin-bottom:.0001pt;margin-left:6.35pt;font-size:13px;font-family:\"Arial\",sans-serif;font-weight:bold;text-decoration:underline;margin:0in;'><span style='font-size: 16px; font-family: \"arial narrow\", sans-serif; color: red;'>The Nitty-Gritty:</span></h1><h2 style='margin-top:2.05pt;margin-right:0in;margin-bottom:.0001pt;margin-left:6.25pt;font-size:13px;font-family:\"Arial\",sans-serif;font-weight:bold;font-style:italic;margin:0in;'><span style='font-size: 16px; font-family: \"arial narrow\", sans-serif; color: rgb(0, 0, 0);'>What exactly you will be doing...</span></h2><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Arial\",sans-serif;margin:0in;text-align:justify;'><span style='font-size: 16px; font-family: \"arial narrow\", sans-serif; color: rgb(0, 0, 0);'>In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your manager not listed below in the constant quest to provide &ldquo;out of this world&rdquo; customer service experience for our guests:</span></p><div style='margin:0in;font-size:15px;font-family:\"Arial\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style='margin: 0in; font-size: 16px; font-family: \"arial narrow\", sans-serif; color: rgb(0, 0, 0);'>Act as subject matter expert for assigned systems providing advanced end-user support and analysis for incidents and recurring issues. Support system configuration changes and enhancements in line with approved requirements.</li><li style='margin: 0in; font-size: 16px; font-family: \"arial narrow\", sans-serif; color: rgb(0, 0, 0);'>Collaborate to gather stakeholder business requirements, evaluate solutions, and ensure application designs support organizational objectives and workflows.&nbsp;</li><li style='margin: 0in; font-size: 16px; font-family: \"arial narrow\", sans-serif; color: rgb(0, 0, 0);'>Translate business needs into clear system specifications, process flows, and use cases for technical teams and business partners.</li><li style='margin: 0in; font-size: 16px; font-family: \"arial narrow\", sans-serif; color: rgb(0, 0, 0);'>Develop and execute test cases; support user acceptance testing (UAT) with business users. Validate that delivered solutions meet approved requirements prior to release.</li><li style='margin: 0in; font-size: 16px; font-family: \"arial narrow\", sans-serif; color: rgb(0, 0, 0);'>Proactively monitor application workflow, health, performance, and usage; identify optimization opportunities. Support data validation, reconciliation, and reporting accuracy across systems.</li><li style='margin: 0in; font-size: 16px; font-family: \"arial narrow\", sans-serif; color: rgb(0, 0, 0);'>Support change/release processes by validating requirements, coordinating testing activities, &amp; ensuring deployment readiness. Follow structured production changes/releases best practices.&nbsp;</li><li style='margin: 0in; font-size: 16px; font-family: \"arial narrow\", sans-serif; color: rgb(0, 0, 0);'>Manage the integration of the organization&rsquo;s BOH applications with internal and external systems, ensuring seamless data flow and interoperability across platforms.</li><li style='margin: 0in; font-size: 16px; font-family: \"arial narrow\", sans-serif; color: rgb(0, 0, 0);'>Participate in cross-functional teams for BOH application-related projects, including system upgrades, new implementations, and transformation initiatives.</li><li style='margin: 0in; font-size: 16px; font-family: \"arial narrow\", sans-serif; color: rgb(0, 0, 0);'>Create and maintain system documentation, including requirements documents, process maps, configuration details, and support procedures.&nbsp;</li><li style='margin: 0in; font-size: 16px; font-family: \"arial narrow\", sans-serif; color: rgb(0, 0, 0);'>Identify/recommend system and process improvements to enhance efficiency and user experience.</li><li style='margin: 0in; font-size: 16px; font-family: \"arial narrow\", sans-serif; color: rgb(0, 0, 0);'>Develop user guides and training materials; facilitate user onboarding and adoption of new systems.</li><li style='margin: 0in; font-size: 16px; font-family: \"arial narrow\", sans-serif; color: rgb(0, 0, 0);'>Support enforcement of security protocols within BOH applications, including user access controls, data protection, and compliance with relevant standards (e.g., PCI, GDPR, HIPAA, SOX).</li><li style='margin: 0in; font-size: 16px; font-family: \"arial narrow\", sans-serif; color: rgb(0, 0, 0);'>Develop and maintain application focused disaster recovery plans; conduct regular testing to ensure recovery objectives are met.</li><li style='margin: 0in; font-size: 16px; font-family: \"arial narrow\", sans-serif; color: rgb(0, 0, 0);'>Work closely with IT Applications, Infrastructure &amp; Operations, and business teams to ensure alignment. Support system audits and compliance reviews as required.</li><li style='margin: 0in; font-size: 16px; font-family: \"arial narrow\", sans-serif; color: rgb(0, 0, 0);'>This role reports to the Vice President of Information Technology, Applications.</li></ul></div><h1 style='margin-top:4.7pt;margin-right:0in;margin-bottom:.0001pt;margin-left:6.35pt;font-size:13px;font-family:\"Arial\",sans-serif;font-weight:bold;text-decoration:underline;margin:0in;'><span style='font-family: \"arial narrow\", sans-serif; font-size: 16px;'><br></span></h1><h1 style='margin-top:4.7pt;margin-right:0in;margin-bottom:.0001pt;margin-left:6.35pt;font-size:13px;font-family:\"Arial\",sans-serif;font-weight:bold;text-decoration:underline;margin:0in;'><span style='font-size: 16px; font-family: \"arial narrow\", sans-serif; color: red;'>What qualities are we looking for?</span></h1><p style='margin-right:0in;margin-left:0in;font-size:13px;font-family:\"Arial\",sans-serif;margin:0in;'><span style='font-family: \"arial narrow\", sans-serif; font-size: 16px;'><strong><span style=\"color: rgb(0, 0, 0);\">You&rsquo;ve got skills? If you can perform the following, then you have come to the right place...</span></strong></span></p><div style='margin:0in;font-size:15px;font-family:\"Arial\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style='margin: 0in; font-size: 16px; font-family: \"arial narrow\", sans-serif; color: rgb(0, 0, 0);'>Great team player with the ability to create excellent working relationships across the group&nbsp;</li><li style='margin: 0in; font-size: 16px; font-family: \"arial narrow\", sans-serif; color: rgb(0, 0, 0);'>Positive attitude and ability to collaborate with a variety of international peers</li><li style='margin: 0in; font-size: 16px; font-family: \"arial narrow\", sans-serif; color: rgb(0, 0, 0);'>Ability to break down barriers and resolving potential conflicts swiftly and effortlessly</li><li style='margin: 0in; font-size: 16px; font-family: \"arial narrow\", sans-serif; color: rgb(0, 0, 0);'>Strong communication and presentation skills to all levels of management</li><li style='margin: 0in; font-size: 16px; font-family: \"arial narrow\", sans-serif; color: rgb(0, 0, 0);'>Creativity and innovation are essential!&nbsp;</li></ul></div><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin: 0in; font-size: 16px; font-family: \"arial narrow\", sans-serif; line-height: 115%; color: rgb(0, 0, 0);'><span style=\"line-height: 115%;\">Ability to execute deliverables with minimal supervision.</span></li><li style='margin: 0in; font-size: 16px; font-family: \"arial narrow\", sans-serif; color: rgb(0, 0, 0);' data-pasted=\"true\">Ability to multi-task between operational support, problem solving and enhancement/implementation projects</li><li style='margin: 0in; font-size: 16px; font-family: \"arial narrow\", sans-serif; color: rgb(0, 0, 0);'>Ability to think outside the box and approach all issues with a completely fresh approach</li><li style='margin: 0in; font-size: 16px; font-family: \"arial narrow\", sans-serif; color: rgb(0, 0, 0);'>Ability to anticipate needs and overdeliver wherever possible</li><li style='margin: 0in; font-size: 16px; font-family: \"arial narrow\", sans-serif; color: rgb(0, 0, 0);'>Enjoy process improvement</li><li style='margin: 0in; font-size: 16px; font-family: \"arial narrow\", sans-serif; color: rgb(0, 0, 0);'>Evoke inspiration in those around you and encourage them to create their best work&nbsp;</li><li style='margin: 0in; font-size: 16px; font-family: \"arial narrow\", sans-serif; color: rgb(0, 0, 0);'>Unwavering integrity and endless work ethic</li><li style='margin: 0in; font-size: 16px; font-family: \"arial narrow\", sans-serif; color: rgb(0, 0, 0);'>Appreciate constructive feedback, as well as graciously providing the same</li><li style='margin: 0in; font-size: 16px; font-family: \"arial narrow\", sans-serif; color: rgb(0, 0, 0);'>Tenacious and self-motivated</li><li style='margin: 0in; font-size: 16px; font-family: \"arial narrow\", sans-serif; color: rgb(0, 0, 0);'>Self-starter, organized, independent, open</li></ul><h1 style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:6.4pt;font-size:13px;font-family:\"Arial\",sans-serif;font-weight:bold;text-decoration:underline;'><span style='font-family: \"arial narrow\", sans-serif; font-size: 16px;'><br></span></h1><h1 style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:6.4pt;font-size:13px;font-family:\"Arial\",sans-serif;font-weight:bold;text-decoration:underline;'><span style='font-size: 16px; font-family: \"arial narrow\", sans-serif; color: red;'>Background must-haves:</span></h1><div style='margin:0in;font-size:15px;font-family:\"Arial\",sans-serif;'><ul><li style='font-family: \"arial narrow\", sans-serif; font-size: 16px; color: rgb(0, 0, 0);'>Current, legal and unrestricted ability to work in either the United States or the United Kingdom, depending on location.</li><li style='font-family: \"arial narrow\", sans-serif; font-size: 16px; color: rgb(0, 0, 0);'>The role is open to U.S.-based remote candidates, with a preference for Miami-based talent. Our Miami corporate office, located in Coconut Grove, operates on a hybrid work model. We will also consider candidates based in London, home to our other corporate office.</li><li style='font-family: \"arial narrow\", sans-serif; font-size: 16px; color: rgb(0, 0, 0);'>5+ years of progressive technology experience, including application support, business analysis and project management is required.</li><li style='font-family: \"arial narrow\", sans-serif; font-size: 16px; color: rgb(0, 0, 0);'>Experience in supporting hospitality IT environments with knowledge of on-property hospitality technologies and how they interact is strongly preferred.&nbsp;</li><li style='font-family: \"arial narrow\", sans-serif; font-size: 16px; color: rgb(0, 0, 0);'>Financial systems management experience, including a strong understanding of accounting package infrastructure is preferred.</li><li style='font-family: \"arial narrow\", sans-serif; font-size: 16px; color: rgb(0, 0, 0);'><u>U</u>nderstanding of accounting standards and financial reporting requirements for a global organization is preferred.</li><li style='font-family: \"arial narrow\", sans-serif; font-size: 16px; color: rgb(0, 0, 0);'>Human Resource systems management experience is preferred.</li><li style='font-family: \"arial narrow\", sans-serif; font-size: 16px; color: rgb(0, 0, 0);'>University degree in Information Technology or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job is preferred.&nbsp;</li><li style='font-family: \"arial narrow\", sans-serif; font-size: 16px; color: rgb(0, 0, 0);'>Ability to travel domestically and internationally up to 10%.</li><li style='font-family: \"arial narrow\", sans-serif; font-size: 16px; color: rgb(0, 0, 0);'>Willingness to work evenings, weekends, and holidays, as needed.</li></ul></div>\n",
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