Field Service Engineer

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    "ExternalDescriptionStr": "<p><strong>Location</strong>: Denver, CO</p><p><strong>Travel</strong>:&nbsp;Local and regional travel within assigned territory, occasional overnight stays</p><p><strong>On-Call</strong>:&nbsp;Rotating weekend coverage required</p><p>As a Field Service Engineer at ASP, you’ll play a critical role in ensuring hospitals and surgical teams have life-saving sterilization equipment that works flawlessly. You’ll be the technical expert on-site, solving complex problems, maintaining critical systems, and directly impacting patient safety and clinical outcomes. This is a hands-on, highly autonomous role with a clear career path, professional development opportunities, and the chance to work with cutting-edge medical technology.</p><p><strong>Responsibilities</strong>:</p><p>Partner with sales and clinical education field team to deliver our customers with high value business solutions that drive customer loyalty and sustain ASP’s installed base. Work as a part of a multi-functional work group.</p><ul style=\"list-style-type: disc;\"><li>Manage all responsibilities of primary territory, including compliance and documentation requirements.</li><li>Schedule and perform the installation, operation, planned maintenance, repair, and modification of ASP systems within assigned territory.</li><li>Performs preventive maintenance and documents performance and maintenance records on equipment.</li><li>Work with leadership and customers and scheduling personnel to schedule all aspects of technical / service work required to support all products supported and serviced by Advanced Sterilization Products technical service business division.</li><li>Provide support to customers related to emergency service. Respond to customer requests for emergency service.</li><li>Determines cause(s), troubleshoots and takes corrective action.</li><li>Finish the assigned training and documentation within assigned dates.</li><li>May advise and assist in affecting design changes to improve equipment efficiency, quality and/or reduce cost of operation.</li><li>Devises project plans for the installation-planning phase of new equipment</li><li>Manage customer expectations on a regular basis before &amp; after various interaction to ensure customer satisfaction</li><li>Successfully complete activities within the Service Management System (Siebel) through daily updates and documentation</li><li>Responsible for processing RMA returns to support individual usage of supporting parts and equipment</li><li>Manage personal “trunk” inventory and complete required audits to support thereof</li><li>Provides guidance to Customers to include hospital Biomedical engineers along with Field Service Technicians and/or Representatives and assists when customer satisfaction issues arise.</li><li>Provide insights/suggestions for design improvement opportunity.</li><li>Beta site support/installation</li><li>Additional responsibilities assigned as needed</li></ul><p>&nbsp;</p><p><strong>Physical demands</strong>:</p><ul style=\"list-style-type: disc;\"><li>Able to lift 80 lbs. to a height of four (4) feet</li><li>Operate company vehicles</li><li>Sitting/driving for long periods of time</li><li>Occasional airline travel</li><li>Excessive standing, bending and stooping.</li></ul><p>&nbsp;</p><p><strong>Work environment</strong>:</p><ul style=\"list-style-type: disc;\"><li>Home office (10%) and hospital/surgery center environments (90%)</li><li>Adheres to customer protective, safety, and security protocols</li><li>This position requires on-call responsibilities including weekend call coverage on a rotating basis.</li></ul><p>&nbsp;</p><p><strong>Education</strong>:</p><p><strong>Required</strong>:</p><ul style=\"list-style-type: disc;\"><li>High School diploma with 3 years proven experience in customer support/customer relations/technical support or Associates’ Degree with 3 years related work experience</li><li>Minimum of two (2) years customer service experience</li></ul><p>&nbsp;</p><p><strong>Preferred</strong>:</p><ul style=\"list-style-type: disc;\"><li>Two (2) year degree in electronics, technology, computer science, electrical engineering or other related major</li><li>Four (4) years work experience in a related field (Medical Device)</li><li>Experience working in a field service environment&nbsp;</li></ul><p>&nbsp;</p><p><strong>Key Skills</strong>:</p><ul style=\"list-style-type: disc;\"><li>Demonstrate excellence in providing customer service.</li><li>Highly motivated to achieve top level customer satisfaction in all accounts.</li><li>Ability to perform successfully in a matrix/team environment applying excellent verbal and written communication, time management and teamwork skills</li></ul><p>&nbsp;</p><p><strong>Computer Skills</strong>:</p><ul style=\"list-style-type: disc;\"><li>Experience using office based and customized computer programs/applications for territory management and administrative activities.</li><li>Basic knowledge of office-based computer programs such as Word, Excel and Access, and their application in administrative activities.</li><li>Knowledge of service management systems</li></ul><p>&nbsp;</p><p><strong>Job Experience</strong>:</p><ul style=\"list-style-type: disc;\"><li>At least three (3) years experience in a Field Service environment preferably in the electronics or medical device industry, OR minimum of three (3) years experience as a Biomedical Engineer in a hospital environment.</li><li>Knowledge of inventory management practices in order to maintain and account for parts inventory.</li><li>Basic understanding of business practices, processes and associated costs of managing primary territory.</li></ul><p>&nbsp;</p><p><strong>What We Offer</strong>:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</p><ul style=\"list-style-type: disc;\"><li>Comprehensive onboarding and ASP certification programs</li><li>Competitive compensation and benefits</li><li>Company vehicle and travel support</li><li>A chance to make a daily impact on patient safety and healthcare quality</li></ul><p>&nbsp;</p>",
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    "CorporateDescriptionStr": "<p style=\"box-sizing: border-box;margin: 0px 0px 10px;\"><span style=\"box-sizing: border-box;\"><b>Fortive Corporation Overview</b></span></p>\n<p style=\"box-sizing: border-box;margin: 0px 0px 10px;\">Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.</p>\n<p style=\"box-sizing: border-box;margin: 0px 0px 10px;\">We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.</p>\n<p style=\"box-sizing: border-box;margin: 0px 0px 10px;\">We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.&nbsp;</p>\n<p style=\"box-sizing: border-box;margin: 0px 0px 10px;\">At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.&nbsp;</p>\n<p style=\"box-sizing: border-box;margin: 0px 0px 10px;\">At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.&nbsp;</p>\n<p style=\"box-sizing: border-box;margin: 0px 0px 10px;\">At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.</p>\n<p style=\"box-sizing: border-box;margin: 0px 0px 10px;\">Fortive: For you, for us, for growth.</p>",
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