Customer Service Rep

{
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  "source_hash": "b36386bd0277ded1665765e00c54b814426ea0cb0b3bd840c18bf14500db4cbe",
  "last_changed_at": "2026-06-06T08:46:13.429Z",
  "active_status": "active"
}

{
  "language": "en-us",
  "location": {
    "raw": "Gary, IN, United States",
    "city": "Gary",
    "region": "IN",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.98,
    "workplace_type": "on_site"
  },
  "salary_max": 18,
  "salary_min": 18,
  "inferred_at": "2026-06-06T08:46:13.418Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en-us",
    "location": {
      "raw": "Gary, IN, United States",
      "city": "Gary",
      "region": "IN",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.98,
      "workplace_type": "on_site"
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": "hour",
  "workplace_type": "on_site",
  "salary_currency": "USD"
}

{}

{
  "list_job": {
    "id": "e2a05e1d-7f1f-4e4b-99ac-4e6058b6329b",
    "url": "https://ats.rippling.com/servicesanitation/jobs/e2a05e1d-7f1f-4e4b-99ac-4e6058b6329b",
    "name": "Customer Service Rep",
    "language": "en-US",
    "locations": [
      {
        "city": "Gary",
        "name": "Gary, IN",
        "state": "Indiana",
        "country": "United States",
        "stateCode": "IN",
        "countryCode": "US",
        "workplaceType": "ON_SITE"
      }
    ],
    "department": {
      "name": "Gary"
    }
  },
  "detail_job": {
    "url": "https://ats.rippling.com/servicesanitation/jobs/e2a05e1d-7f1f-4e4b-99ac-4e6058b6329b",
    "name": "Customer Service Rep",
    "uuid": "e2a05e1d-7f1f-4e4b-99ac-4e6058b6329b",
    "board": {
      "logo": {
        "url": "https://prod-images.rippling.com/891f67952f89c1a6bde9f9aa524d317384777d3c.jpeg?Expires=1780821972&Signature=tKV-tKKoD6Ic~H0pphEaMFjCJwZka5FFlvZ7vZKuPkD7mH3dvmRUwbY3D8CDGlbw-L1hADVtos7FlMZsWZlNB0F~dbhvrbpQlya17ySH2gtwJ4Lef9DnjGVgCVsOYRF76Tmj0fv6UAu0RkA6TZ85RQLi~j385ZfHZs7w9eXkaQPdJoOr46jQlcj8eUX15r0RdVxQZo2cCa4995GMGGp0BTvICjnvXCNPR-2ScnzOuFB4Ra1sfawgBvWJfa5PN~VAW6q4aPg7oHVz~n7fB4Q9hXS8MLh6~Zjrd8cD7-t1vRuXM55PGiF9oypzOipUTDK662hldPcLPX61REh-zO6yFw__&Key-Pair-Id=K2Y26R2ZPP26PH",
        "name": "1. SS_Logo_Main.jpg",
        "type": "image/jpeg"
      },
      "slug": "servicesanitation",
      "title": "Service Sanitation, Inc.",
      "banner": {
        "url": null,
        "name": "",
        "type": ""
      },
      "boardURL": "https://ats.rippling.com/servicesanitation/jobs",
      "fontType": "ARIAL_SANS_SERIF",
      "subtitle": "Determined to Deliver - Responsive and Responsible - Empowering People - Community and Connection",
      "boardType": "RIPPLING",
      "linkColor": "#114b88",
      "buttonColor": "#114b88",
      "legalNotice": null,
      "buttonTextColor": null,
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      "showBoardLogoOnJobPost": false,
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    },
    "createdOn": "2026-05-12T13:40:48.530000-07:00",
    "department": {
      "name": "Customer Service",
      "base_department": "Gary",
      "department_tree": [
        "Gary",
        "Office",
        "Customer Service"
      ]
    },
    "companyName": "Service Sanitation, Inc.",
    "description": {
      "role": "<meta><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:16pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">We are on the lookout for dedicated Customer Service Associates to join our team. If you</span><span style=\"white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:11pt;white-space:pre-wrap;\">possess</span><span style=\"white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:11pt;white-space:pre-wrap;\">exceptional interpersonal skills, thrive on finding solutions to complex problems, and are eager to master effective sales techniques, we want to hear from you.&nbsp;</span><br><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">At our company, customer satisfaction is our top priority, and we strive to provide exceptional support in every interaction. If</span><span style=\"white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:11pt;white-space:pre-wrap;\">you’re</span><span style=\"white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:11pt;white-space:pre-wrap;\">passionate about delivering great service and contributing to a dynamic team, this is the perfect opportunity for you.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><b><strong style=\"font-size:13pt;white-space:pre-wrap;\">Job Responsibilities:</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Job responsibilities include (but are not limited to) the following:</span></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Provide outstanding customer service, handling inquiries promptly, professionally, and with a solution-oriented approach.</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Process customer orders and requests efficiently, adhering to</span><span style=\"white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:11pt;white-space:pre-wrap;\">established</span><span style=\"white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:11pt;white-space:pre-wrap;\">departmental protocols.</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Maintain accurate customer records, ensuring information is up to date and readily accessible.</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Collaborate closely with sales and operations teams to swiftly resolve service-related issues.</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Assist</span><span style=\"white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:11pt;white-space:pre-wrap;\">customers with billing inquiries and</span><span style=\"white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:11pt;white-space:pre-wrap;\">facilitate</span><span style=\"white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:11pt;white-space:pre-wrap;\">payment processing as needed.</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Cultivate new business opportunities by engaging with prospective customers and</span><span style=\"white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:11pt;white-space:pre-wrap;\">showcasing</span><span style=\"white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:11pt;white-space:pre-wrap;\">our</span><span style=\"white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:11pt;white-space:pre-wrap;\">offerings.</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Demonstrate a comprehensive understanding of our products and services, guiding prospects towards tailored solutions.</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Collaborate with sales representatives to generate quotes, provide pricing information, and secure new business.</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Identify</span><span style=\"white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:11pt;white-space:pre-wrap;\">opportunities for upselling</span><span style=\"white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:11pt;white-space:pre-wrap;\">additional</span><span style=\"white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:11pt;white-space:pre-wrap;\">products and services to existing customers.</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Fulfill administrative duties as</span><span style=\"white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:11pt;white-space:pre-wrap;\">required, ensuring efficient workflow and documentation.</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Send</span><span style=\"white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:11pt;white-space:pre-wrap;\">service agreements to customers</span><span style=\"white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:11pt;white-space:pre-wrap;\">in a timely manner.</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><b><strong style=\"font-size:13pt;white-space:pre-wrap;\">Qualifications:</strong></b><span style=\"font-size:13pt;white-space:pre-wrap;\">&nbsp;</span><br><br></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Previous</span><span style=\"white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:11pt;white-space:pre-wrap;\">experience in customer service, with a minimum of 2 years preferred.</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Outstanding written and verbal communication skills, coupled with active listening abilities.</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Strong</span><span style=\"white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:11pt;white-space:pre-wrap;\">commitment</span><span style=\"white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:11pt;white-space:pre-wrap;\">to ensuring customer satisfaction and resolving issues promptly.</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Ability to thrive in a dynamic, fast-paced environment while managing multiple tasks effectively.</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Meticulous attention to detail and organizational</span><span style=\"white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:11pt;white-space:pre-wrap;\">expertise.</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Proven problem-solving abilities, capable of addressing challenges with creativity and efficiency.</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Proficiency</span><span style=\"white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:11pt;white-space:pre-wrap;\">in Microsoft Office suite; familiarity with CRM software is</span><span style=\"white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:11pt;white-space:pre-wrap;\">advantageous.</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Sales experience is beneficial but not mandatory.</span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Bilingual</span><span style=\"white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:11pt;white-space:pre-wrap;\">proficiency</span><span style=\"white-space:pre-wrap;\">&nbsp;</span><span style=\"font-size:11pt;white-space:pre-wrap;\">is an asset.</span></li></ul>",
      "company": "<meta><p data-caption=\"true\" style=\"line-height:1.38;font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:12pt;margin:0px 0px 20px;padding:0px;color:rgb(113,111,108);font-weight:400;\"><span style=\"color:rgb(37,37,40);background-color:rgb(255,255,255);font-size:12pt;white-space:pre-wrap;\">We’re a determined to deliver organization that’s hyper-focused on bettering our local communities and empowering those we serve. We believe that every individual, wherever they may go, should have access to clean water, clean toilets, and overall good hygiene. Together, we leverage the power of portable sanitation to better the communities we serve and empower the American worker to achieve more by saving time and resources. </span></p><p data-caption=\"true\" style=\"line-height:1.38;font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:12pt;margin:0px 0px 20px;padding:0px;color:rgb(113,111,108);font-weight:400;\"><span style=\"color:rgb(37,37,40);background-color:rgb(255,255,255);font-size:12pt;white-space:pre-wrap;\">As a member of our team, you will receive great wages, paid time off, retirement contributions, company-provided medical benefits, and plenty of overtime opportunities.</span></p>"
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