Sales Phone Operator

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  "source_hash": "ad914d38e1dfe42994d9e31142ba3b1358faa4e3dec12e43aecfa3cb0fbe1422",
  "last_changed_at": "2026-06-03T10:35:28.764Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Tampa, Florida, United States",
    "city": "Tampa",
    "region": "FL",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.8
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  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-18T10:38:02.478Z",
  "launch_scope": {
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    "included": true,
    "location": {
      "raw": "Tampa, Florida, United States",
      "city": "Tampa",
      "region": "FL",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.8
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    "countries": [
      "United States"
    ]
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  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
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{}

{
  "list_job": {
    "id": "266",
    "isRemote": null,
    "location": {
      "city": null,
      "state": null
    },
    "atsLocation": {
      "city": "Tampa",
      "state": "Florida",
      "country": "United States",
      "province": null
    },
    "departmentId": "18548",
    "locationType": "1",
    "jobOpeningName": "Sales Phone Operator ",
    "departmentLabel": "Sales",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": null,
      "state": null,
      "postalCode": null,
      "addressCountry": null
    },
    "datePosted": "2026-06-02",
    "atsLocation": {
      "city": "Tampa",
      "state": "Florida",
      "country": "United States",
      "countryId": "1"
    },
    "description": "<p><span style=\"font-size: 12pt; font-weight: bold\"><em>Must be a Florida resident to apply</em></span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Job Description</span></p>\n<p><span style=\"font-size: 12pt\">At Defy Medical, we are a passionate team with a strong mission and a focused purpose: to #DefyExpectations for our patients and help them live better, healthier lives.</span></p>\n<p><span style=\"font-size: 12pt\">Defy Medical is looking to capitalize on the momentum that comes with being a dedicated leader and innovator in the field of integrative wellness. A large part of that strategy is our growing sales team. The Sales Phone Operator role is responsible for being that first line of representation for sales and our company. You will work closely with our Sales, Renewal, and Intake team, to ensure calls are being directed to the proper channel.</span></p>\n<p><span style=\"font-size: 12pt\">As a Phone Sales Operator, you should be comfortable in a fast-paced inbound/outbound call environment, be a self-starter who is comfortable managing their own time, be results and outcome oriented and above all, dedicated to providing a positive patient experience.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Duties include but are not limited to:</span></p>\n<p><span style=\"font-size: 12pt\">· Identify and generate patient sales opportunities by gathering and qualifying new prospects through targeted questions, including but not limited to service of interest, lead source, and demographic information.</span></p>\n<p><span style=\"font-size: 12pt\">· Act as the initial compliance checkpoint by assessing and categorizing patient inquiries as qualified or disqualified based on their needs, eligibility, or restrictions.</span></p>\n<p><span style=\"font-size: 12pt\">· Ensure a 24-hour turnaround time for responding to missed calls and voicemails, as well as for reviewing and routing email inquiries or support tickets to the appropriate department.</span></p>\n<p><span style=\"font-size: 12pt\">· Answer multi-line phone system and direct calls to the appropriate team member or department.</span></p>\n<p><span style=\"font-size: 12pt\">· Answer high volume of incoming calls</span></p>\n<p><span style=\"font-size: 12pt\">· Check voicemails and return customer calls as needed</span></p>\n<p><span style=\"font-size: 12pt\">· Responsible for accurate and complete patient information recorded in the CRM</span></p>\n<p><span style=\"font-size: 12pt\">· Maintain high-volume inbound/outgoing communications, with details logged in CRM</span></p>\n<p><span style=\"font-size: 12pt\">· Communicate between patient and appropriate Defy department to assist in the intake process as needed</span></p>\n<p><span style=\"font-size: 12pt\">· Follow established sales operating and customer service procedures and best practices</span></p>\n<p><span style=\"font-size: 12pt\">· Meet all KPI expectations</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Skills:</span></p>\n<p><span style=\"font-size: 12pt\">· 1 + years in healthcare preferred</span></p>\n<p><span style=\"font-size: 12pt\">· High School Diploma (Associates in healthcare preferred) or higher</span></p>\n<p><span style=\"font-size: 12pt\">· Capable of handling a high volume of inbound telephone calls and emails daily</span></p>\n<p><span style=\"font-size: 12pt\">· Ability to interact effectively with diverse patients via phone and email</span></p>\n<p><span style=\"font-size: 12pt\">· Willingness to work collaboratively and ability to demonstrate effective teamwork</span></p>\n<p><span style=\"font-size: 12pt\">· Ability to execute active listening and problem-solving skills to provide exceptional customer service.</span></p>\n<p><span style=\"font-size: 12pt\">· Excellent inter-personal relationship skills and the ability to work with individuals of all levels.</span></p>\n<p><span style=\"font-size: 12pt\">· Ability to effectively learn and utilize multiple computer programs.</span></p>\n<p><span style=\"font-size: 12pt\">· Ability to prioritize and multi-task.</span></p>\n<p><span style=\"font-size: 12pt\">· Genuine interest in therapies related to wellness, quality of life, and hormone therapies </span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Shift: </span><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Monday-Friday</span><span style=\"font-weight: bold\"> 9:00am-5:30pm EST</span></span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Salary: $18/hour (not negotiable)</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Benefits: </span></p>\n<p><span style=\"font-size: 12pt\">• 401(k) </span></p>\n<p><span style=\"font-size: 12pt\">• 401(k) matching </span></p>\n<p><span style=\"font-size: 12pt\">• Dental insurance </span></p>\n<p><span style=\"font-size: 12pt\">• Employee discount </span></p>\n<p><span style=\"font-size: 12pt\">• Flexible spending account </span></p>\n<p><span style=\"font-size: 12pt\">• Health insurance </span></p>\n<p><span style=\"font-size: 12pt\">• Life insurance</span></p>",
    "compensation": "$18",
    "departmentId": "18548",
    "locationType": "1",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Sales Phone Operator ",
    "departmentLabel": "Sales",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://defymedical.bamboohr.com/careers/266",
    "employmentStatusLabel": "Full-Time"
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}