Claims Support Associate

{
  "content_hash": "e451d1376371c58e418c62457b8055358efff0e339274eefb60936cb9132b488",
  "source_hash": "f5d9e7f44a45fa0798f2ee67118f5491df4a2ee94ca22fc0f46a4c2ea2054d5c",
  "last_changed_at": "2026-06-18T09:25:35.714Z",
  "active_status": "deleted"
}

{
  "language": "en-us",
  "location": {
    "raw": "Remote (United States), United States",
    "city": null,
    "region": null,
    "country": "United States",
    "is_remote": true,
    "confidence": 0.98,
    "workplace_type": "remote"
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-16T08:45:01.028Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en-us",
    "location": {
      "raw": "Remote (United States), United States",
      "city": null,
      "region": null,
      "country": "United States",
      "is_remote": true,
      "confidence": 0.98,
      "workplace_type": "remote"
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": "remote",
  "salary_period": null,
  "workplace_type": "remote",
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "2ad77b14-26e4-46b4-b2d5-7dcae377b694",
    "url": "https://ats.rippling.com/reserv/jobs/2ad77b14-26e4-46b4-b2d5-7dcae377b694",
    "name": "Claims Support Associate ",
    "language": "en-US",
    "locations": [
      {
        "city": null,
        "name": "Remote (United States)",
        "state": null,
        "country": "United States",
        "stateCode": null,
        "countryCode": "US",
        "workplaceType": "REMOTE"
      }
    ],
    "department": {
      "name": "Reserv Claims Analysis, LLC"
    }
  },
  "detail_job": {
    "url": "https://ats.rippling.com/reserv/jobs/2ad77b14-26e4-46b4-b2d5-7dcae377b694",
    "name": "Claims Support Associate ",
    "uuid": "2ad77b14-26e4-46b4-b2d5-7dcae377b694",
    "board": {
      "logo": {
        "url": "https://secured-assets.ripplingcdn.com/us1/ats/62bb7a8cbd270616d0a680f4/ats/b298b3b0c74042018114128e1b0d48f4?Expires=1781685899&Signature=Q-g1MjBfr72wdSVhDHMQF9YnwMfAPDx0VGfyPDUPsG05aDOcxdqq2HX3NHhT-utHQA4-FZOWupQWPKJVuo601FJFCYduZVLh27szASfM7tMJlQrBHDd01EX7xd~8YqsQO3XVmcmM7H2bhfFMKwmEyzxCICvhhA0e671dKTqPxtyPayAhsJySz2gC8OjhWPHiW6M3IrstOkW03cK-i7HfW5mfgfxJV2h0xmne3t6mj8H9DTUoMQmgvBbNgKOBMuB5tivhOVL9eDcInSbUMgxnsQzuaxIFoqqVCEBrvGIkp8K2XluzczdoXTL~aonIwxn-pWcvsl9oT4roh~JXsQwNEw__&Key-Pair-Id=K2SM3GXN9F9XGM",
        "name": "Reserv_Symbol_Dark_Green.png",
        "type": "image/png"
      },
      "slug": "reserv",
      "title": "Reserv",
      "banner": {
        "url": null,
        "name": "",
        "type": ""
      },
      "boardURL": "https://ats.rippling.com/reserv/jobs",
      "fontType": null,
      "subtitle": "Current openings at Reserv",
      "boardType": "RIPPLING",
      "linkColor": null,
      "buttonColor": null,
      "legalNotice": null,
      "buttonTextColor": null,
      "noOpeningsMessage": null,
      "groupJobsByLocation": true,
      "showBoardLogoOnJobPost": true,
      "showCompanyInfoUnderJobPost": false
    },
    "createdOn": "2026-06-15T09:55:08.547000-07:00",
    "department": {
      "name": "CX",
      "base_department": "Reserv Claims Analysis, LLC",
      "department_tree": [
        "Reserv Claims Analysis, LLC",
        "Claim Operations",
        "CX"
      ]
    },
    "companyName": "Reserv",
    "description": {
      "role": "<meta><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:7pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:14pt;white-space:pre-wrap;\">About the role</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">We are seeking a highly organized and detail-oriented Claims Support Associate to join our team. The successful candidate will be responsible for supporting a team of multi-line adjusters with responsibilities that support claim resolution. Tasks will include setting up claim files, data entry, financial transaction support, document review/upload, and managing incoming call volume.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">The ideal candidate is willing to help us continuously improve the support function, build and document new processes and consistently look for ways to streamline this function. In addition, you will collaborate closely with our claims adjusters and leadership to give feedback and identify technology and process improvements.&nbsp;</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><i><b><strong style=\"font-style:italic;white-space:pre-wrap;\">*Please note that this is an hourly, overtime-eligible role.</strong></b></i></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:7pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:14pt;white-space:pre-wrap;\">What you'll do</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Gather necessary information from documents and customer conversations to set up and assign claim files with complete and accurate information</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Manage a queue of tasks timely and effectively to ensure claims adjusters have the information they need</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Manage incoming mail (electronic, physical, and fax) and upload to the correct claim</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Prepare standard form letters and claim closing documents</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Strong with time management and prioritization to manage multiple types of tasks and SLAs</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Provide guidance and information to customers regarding the claims process, taking any additional steps necessary for the prompt and accurate resolution of their claims</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Develop and maintain a solid understanding of multi-line claim procedures to provide accurate and consistent information to customers</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Accurately record and update customer information, claim details, and related documentation in our internal systems, ensuring data integrity and adherence to company protocols</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Enjoys working with and learning new technologies to improve processes and maximize efficiency</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:7pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:14pt;white-space:pre-wrap;\">Qualifications</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">High school degree or GED required</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Minimum of 2 years of experience working in a support or other administrative capacity for a multi-line insurance risk organization or compliance organization such as:</span></li><li style=\"font-size:12pt;list-style:none;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><ul data-pattern=\"discCircleSquare\" data-depth=\"2\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin-left:0px;margin-right:0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:circle;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Claims support experience</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Policy admin support</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Compliance database management</span></li></ul></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Requires excellent verbal and written communication skills, and a strong attention to detail.</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Strong problem-solving and critical-thinking abilities</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Must also have superior organizational skills and the ability to prioritize the workload.</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Working knowledge of personal computer required, including Google Docs, Sheets and other mainframe applications, as necessary</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:7pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:14pt;white-space:pre-wrap;\">Benefits</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Generous health-insurance package with nationwide coverage, vision, &amp; dental</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">401(k) retirement plan with employer matching</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Generous family leave policy after 8 months of continuous work</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Work from anywhere to facilitate your work life balance</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">&nbsp;</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Additionally, we will</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Work toward reducing and eliminating all the administrative work from an adjuster role</span></li><li style=\"color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Foster a culture of empathy, transparency, and empowerment in a remote-first environment</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:18pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p>",
      "company": "<meta><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:7pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:14pt;white-space:pre-wrap;\">About Reserv</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:11pt;white-space:pre-wrap;\">Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p>"
    },
    "workLocations": [
      "Remote (United States)"
    ],
    "employmentType": {
      "id": "Hourly, full-time",
      "label": "HOURLY_FT"
    },
    "payRangeDetails": [],
    "activeJobApplication": {
      "basicQuestions": [
        {
          "oid": "first_name",
          "title": "First name",
          "required": true,
          "fieldType": "SHORT_ANSWER"
        },
        {
          "oid": "last_name",
          "title": "Last name",
          "required": true,
          "fieldType": "SHORT_ANSWER"
        },
        {
          "oid": "email",
          "title": "Email",
          "required": true,
          "fieldType": "SHORT_ANSWER"
        },
        {
          "oid": "pronouns",
          "title": "Pronouns",
          "required": false,
          "fieldType": "PRONOUN"
        },
        {
          "oid": "current_company",
          "title": "Current company",
          "required": false,
          "fieldType": "SHORT_ANSWER"
        },
        {
          "oid": "phone_number",
          "title": "Phone number",
          "required": true,
          "fieldType": "PHONE_NUMBER"
        },
        {
          "oid": "location",
          "title": "Location (city only)",
          "required": true,
          "fieldType": "SHORT_ANSWER"
        },
        {
          "oid": "resume",
          "title": "Resume",
          "required": true,
          "fieldType": "FILE"
        },
        {
          "oid": "cover_letter",
          "title": "Cover letter",
          "required": false,
          "fieldType": "FILE"
        }
      ],
      "customQuestions": null,
      "additionalQuestions": [
        {
          "id": "6a302e6c36576088a7682ff2",
          "form": {
            "sections": [],
            "questions": [
              {
                "tags": [],
                "title": "Will you require visa sponsorship for this role? ",
                "canEdit": false,
                "dataType": "select",
                "isPrivate": false,
                "uniqueKey": "1ae12b70-bb30-4389-bbe6-32923b825614",
                "intChoices": [],
                "isRequired": true,
                "strChoices": [
                  "Yes",
                  "No"
                ],
                "description": "",
                "questionType": "KNOCKOUT",
                "allowComments": true,
                "isOtherEnabled": false,
                "isMultiSelectEnabled": true
              },
              {
                "tags": [],
                "title": "Are you related to a current Reserv employee? ",
                "canEdit": false,
                "dataType": "select",
                "isPrivate": false,
                "uniqueKey": "494d3ec6-fb86-4677-8409-790feaa007d7",
                "intChoices": [],
                "isRequired": true,
                "strChoices": [
                  "Yes",
                  "No"
                ],
                "description": "At this time we do not support hiring of family members at Reserv",
                "questionType": "KNOCKOUT",
                "allowComments": true,
                "isOtherEnabled": false,
                "isMultiSelectEnabled": true
              }
            ],
            "skipLogic": [],
            "deletedSections": [],
            "deletedQuestions": []
          },
          "name": "General"
        }
      ]
    },
    "hasAIEvaluationsEnabled": true,
    "eeocQuestionnaireEnabled": true,
    "applicationConfirmationTemplate": "68ff8c8bb9498cab85d4eaa7",
    "eeocQuestionnaireEnabledForJobPost": true
  },
  "detail_meta": {
    "url": "https://ats.rippling.com/api/v2/board/reserv/jobs/2ad77b14-26e4-46b4-b2d5-7dcae377b694",
    "http_status": 200,
    "content_type": "application/json",
    "response_bytes": 17299
  },
  "detail_errors": []
}