Seasonal Operations Controller

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    "raw": "Goshen, NY, US",
    "city": "Goshen",
    "region": "NY",
    "country": "United States",
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    "title": "Seasonal Operations Controller",
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    "datePosted": "2026-06-04T04:00:00.000Z",
    "description": "<h2>What you'll bring to the team</h2>\n<p></p>\n<p> </p>\n<p>The Seasonal Operations Support role helps the broader operations team with day-to-day tasks that keep the resort running smoothly. This position supports a wide range of operational activities, including monitoring communication channels, assisting with staffing coordination, logging important information, helping track operational issues, and keeping records up to date.</p>\n<p>Working alongside the wider team, this role helps ensure information is communicated clearly, tasks are followed through, and daily operational needs are supported in a timely and organized way. This is a hands-on support role that assists across all aspects of the operation as needed.</p>\n<h2>Qualifications & Experience</h2>\n<p><strong>Key Responsibilities:</strong></p>\n<ul>\n <li>Monitor operational dashboards, digital systems, and internal tracking tools to support the day-to-day needs of the resort.</li>\n <li>Accurately log staffing updates, call-ins, incidents, operational changes, and other important information in the appropriate systems.</li>\n <li>Review dashboards and system data to identify trends, gaps, and items that may require follow-up.</li>\n <li>Maintain organized, up-to-date records that support visibility across the operation.</li>\n <li>Use multiple computer systems at once with a high level of accuracy and attention to detail.</li>\n <li>Support the team by ensuring information is entered clearly, tracked properly, and easy to reference when needed.</li>\n <li>Assist with reporting and recordkeeping that helps support operational review, planning, and decision-making.</li>\n <li>Answer calls and collect accurate information from MCs and other team members in a clear, professional, and timely manner.</li>\n <li>Take thorough and reliable notes related to absences, lateness, staffing concerns, and other daily operational updates.</li>\n <li>Relay information clearly to the broader team and other resort departments so they can respond appropriately.</li>\n <li>Support communication through phone, email, radio, and other internal channels as needed.</li>\n <li>Help ensure important updates are communicated to the right people at the right time.</li>\n <li>Maintain professionalism, accuracy, and confidentiality when handling sensitive or time-sensitive information.</li>\n <li>Provide general day-to-day communication support to help the team stay aligned and informed.</li>\n <li>Help identify operational issues and determine what needs immediate attention based on urgency, business impact, and available resources.</li>\n <li>Support the team in triaging day-to-day concerns and directing information to the appropriate team or department.</li>\n <li>Recognize problems, ask the right questions, and gather the details needed for quick and informed decision-making.</li>\n <li>Assist with prioritizing tasks and follow-up actions based on severity, timing, and operational need.</li>\n <li>Help monitor unresolved issues and support proper handoff or escalation when needed.</li>\n <li>Work alongside the broader team to help solve problems efficiently and keep daily operations moving.</li>\n <li>Provide additional support on day-to-day tasks as business needs shift throughout the season.</li>\n</ul>\n<h3>Qualifications & Experience</h3>\n<ul>\n <li><p>Strong computer skills with the ability to navigate operational dashboards, tracking tools, and live updates to support daily decision-making.</p></li>\n <li><p>Clear and professional communication skills across a variety of platforms, including phone, radio, email, and digital systems.</p></li>\n <li><p> Proven ability to identify issues, ask the right questions, prioritize tasks, and support rapid resolution based on urgency and business needs.</p></li>\n <li><p>Meticulous tracking, reporting, and documentation of operational activities to ensure accountability and thorough daily follow-through.</p></li>\n <li><p>Demonstrated openness to changing priorities, handling ad hoc responsibilities, and supporting diverse operational needs as they arise.</p></li>\n <li><p>Ability to serve as a trusted partner within a broader team, build strong working relationships, and handle confidential information with high professionalism.</p></li>\n</ul>\n<h2>Benefits</h2>\n<ul>\n <li>Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.</li>\n <li>Paid Time Off (PTO).</li>\n <li>Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.</li>\n <li>Recognition Programs and Rewards.</li>\n <li>401(k) Program: Save for the future with company matching contributions.</li>\n <li>Tuition Reimbursement Programs: Get support for further education and career growth.</li>\n <li>Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!</li>\n</ul>\n<p> </p>\n<p></p>\n<h2>Pay Range</h2>USD $20.00/Hr.",
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      "logo": "https://merlinentertainments.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=2048&hashed=-426694726",
      "name": "LEGOLAND Parks",
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