Infrastructure Engineer II- RHEL- Azure

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    "ExternalDescriptionStr": "<p><span style=\"font-size: 10pt;\"><strong>SUMMARY:</strong></span></p><p><span style=\"font-size: 10pt;\">The Infrastructure Engineer II role is responsible for the operations of secure and highly available computing platforms, servers, and networks. This role is responsible for installing, maintaining, upgrading, and continuously improving the Company’s operating environment while maintaining the ongoing reliability, performance and support of the infrastructure. This includes monitoring the operating environments, responding to incidents, problems, supporting On-Call responsibilities and planning for growth.&nbsp;</span></p><p><span style=\"font-size: 10pt;\">Infrastructure Engineers deploy the release of new technologies as well as design, install, configure, maintain, and perform testing of server operating systems, networks, and related utilities and hardware. Additionally, this role’s responsibilities include troubleshooting problems as reported by users, supporting Web access and maintaining a secure systems environment.&nbsp;</span></p><p><span style=\"font-size: 10pt;\"><strong>GENERAL RESPONSIBILITIES/TASKS:</strong></span></p><ul><li><span style=\"background-color: white; color: black;\"><span style=\"font-size: 10pt;\">May act as a technical project leader or provide work leadership for lower level employees.</span></span></li><li><span style=\"color: black;\"><span style=\"font-size: 10pt;\">Participates in and may lead groups/committees related to processes, standards and best practices.</span></span></li><li><span style=\"font-size: 10pt;\">Mentors and accepts trouble reports from operations and less experienced technical support personnel.</span></li><li><span style=\"font-size: 10pt;\">Plans for the replacement of obsolete resources that comprise computer infrastructure.&nbsp;</span></li><li><span style=\"font-size: 10pt;\">Recommends new software and hardware that provide new features/functions and prepares documentation to support recommendation of new software/hardware.</span></li><li><span style=\"font-size: 10pt;\">Coordinates and schedules initial installation of new equipment or reinstallation of relocated equipment.</span></li><li><span style=\"font-size: 10pt;\">Maintains an up-to-date technical and practical knowledge and understanding of system testing and analysis.</span></li><li><span style=\"font-size: 10pt;\">Ensures security among data management and associated processes, including adhering to data retention policies, file systems and data transfers</span></li><li><span style=\"font-size: 10pt;\">Ensures maintenance and support agreements are in place with the vendor and licensing is up to date.</span></li><li><span style=\"font-size: 10pt;\">Build, support and maintain the protection of company data and systems through the use of security solutions, backups, redundancy and disaster recovery solutions.</span></li><li><span style=\"font-size: 10pt;\">Perform installation, maintenance and support of system software, hardware and infrastructure for moderately complex projects.</span></li><li><span style=\"font-size: 10pt;\">Management of asset lifecycle process through planning and forecasting, including recommendation for replacement of obsolete or end-of-life resources as needed.</span></li><li><span style=\"font-size: 10pt;\">Interacts with external vendors to evaluate technology changes, including licensing and contracts, and their impact on the business.</span></li><li><span style=\"font-size: 10pt;\">Investigates and analyzes resource utilization and prepares reports and metrics, making appropriate changes to optimize the infrastructure and provide the highest possible level of performance and security.&nbsp;</span></li><li><span style=\"font-size: 10pt;\">Recommends improvements and changes to methods and procedures.</span></li><li><span style=\"color: black;\"><span style=\"font-size: 10pt;\">Partnering with internal business client(s) and have a clear understanding of the context of the application and its usage to ensure successful implementation.</span></span></li><li><span style=\"color: black;\"><span style=\"font-size: 10pt;\">Research and plan implementation of middleware upgrades, security patches and bug fixes.</span></span></li><li><span style=\"font-size: 10pt;\">Assist the development staff as the technical lead for development, test and production environments.&nbsp;</span></li><li><span style=\"font-size: 10pt;\">Responsible for technical recovery plans and lead disaster recovery planning and exercises.</span></li><li><span style=\"color: black;\"><span style=\"font-size: 10pt;\">Produce periodic reports for management and staff.</span></span></li><li><span style=\"font-size: 10pt;\">Serve as a point of contact for middleware applications and manage vendor relationships.</span></li><li><span style=\"font-size: 10pt;\">Understanding of middleware infrastructure security-based tools available within in multi-cloud infrastructure.</span></li><li><span style=\"font-size: 10pt;\">Follow industry best practices for maintaining multi-cloud workloads.</span></li><li><span style=\"font-size: 10pt;\">Leverage automation tools to script configuration changes that modify/update the workload ecosystems through automation.</span></li><li><span style=\"font-size: 10pt;\">Understanding of network security-based tools available within in multi-cloud infrastructure.</span></li><li><span style=\"font-size: 10pt;\">Serves as a technical leader in the initial installation and configuration of off the shelf enterprise-level applications and provide supporting documentation during hand-off.</span></li><li><span style=\"font-size: 10pt;\">Provides some scripting (Windows / Unix) as needed.</span></li><li><span style=\"font-size: 10pt;\">Develops and maintains technical documentation for supported infrastructure and applications (implementation design documents, support activities, etc.).</span></li><li><span style=\"font-size: 10pt;\">Identifies, tracks, resolves, responds and raises awareness of complex application and data issues.</span></li><li><span style=\"font-size: 10pt;\">Provides 24x7 support as needed during on-call rotation</span></li></ul><p><i><span style=\"font-size: 10pt;\">This position description identifies the responsibilities and tasks typically associated with the performance of the position.&nbsp; Other relevant essential functions may be required.</span></i></p><p><span style=\"font-size: 10pt;\"><strong>EMPLOYMENT QUALIFICATIONS:</strong></span></p><p><span style=\"font-size: 10pt;\"><strong>EDUCATION OR EQUIVALENT EXPERIENCE:</strong>&nbsp; &nbsp;</span></p><p><span style=\"font-size: 10pt;\">Bachelor's degree in computer science, information technology, or related field required. Certification or progress toward certification of, industry-recognized professional designation preferred and encouraged. Combinations of relevant education and work experience may be considered in lieu of a degree. Continuous learning, as defined by Company’s learning philosophy, is required.&nbsp;</span></p><p><span style=\"font-size: 10pt;\"><strong>EXPERIENCE:</strong>&nbsp;</span></p><p><span style=\"font-size: 10pt;\">5 years’ experience within an IT environment which provides the necessary skills, knowledge and abilities. One-year relevant experience supporting personal computers in a multi-site, multi-platform environment as well as telephone support of remote staff preferred. Experience within the insurance industry highly preferred.</span></p><p><span style=\"font-size: 10pt;\"><strong>General SKILLS/KNOWLEDGE/ABILITIES (SKA) REQUIRED:</strong></span></p><ul style=\"list-style-type: disc; padding-left: 24px;\"><li><span style=\"font-size: 10pt;\">Exceptional customer support with proven track record of positive outcomes.</span></li><li><span style=\"font-size: 10pt;\">Consistent and proficient demonstration of required job SKA which exceed standard job expectations.</span></li><li><span style=\"font-size: 10pt;\">Consistent and proficient demonstration of troubleshooting that demonstrates a comprehensive and holistic understanding of systems integration.</span></li><li><span style=\"font-size: 10pt;\">Recognized as a technically credible role model.</span></li><li><span style=\"font-size: 10pt;\">Demonstrated ability to mentor and coach others with less experience.</span></li><li><span style=\"font-size: 10pt;\">Knowledge of applications and platforms including: Microsoft Active Directory, Microsoft Office 365, DNS servers, DHCP servers, RHEL Operating Systems, Windows Operating Systems and automation tools</span></li><li><span style=\"font-size: 10pt;\">Considerable knowledge of, and the ability to practically apply, necessary testing, practices and procedures.</span></li><li><span style=\"font-size: 10pt;\">Knowledge of IT system installation, configuration, and maintenance.</span></li><li><span style=\"font-size: 10pt;\">Strong software Development Life Cycle principles, processes, tools, and techniques.</span></li><li><span style=\"font-size: 10pt;\">Knowledge of performance measuring and monitoring of IT systems.</span></li><li><span style=\"font-size: 10pt;\">Ability to apply the principles of independent logical thinking to define problems, collect data, establish facts and draw valid conclusions.</span></li><li><span style=\"font-size: 10pt;\">Ability to comprehend the consequences of various problem situations and to refer them for appropriate decision-making.&nbsp;</span></li><li><span style=\"font-size: 10pt;\">Ability to handle multiple priorities, establish workflows, and meet necessary deadlines.</span></li><li><span style=\"font-size: 10pt;\">Ability to work with minimum supervision.</span></li><li><span style=\"font-size: 10pt;\">Excellent oral and written communication skills.</span></li><li><span style=\"font-size: 10pt;\">Ability to communicate factual and technical information with customers clearly and concisely.</span></li><li><span style=\"font-size: 10pt;\">Ability to effectively exchange information clearly and concisely and to present ideas, report facts and other information and respond to questions as appropriate.</span></li><li><span style=\"font-size: 10pt;\">Ability to maintain confidentiality.</span></li><li><span style=\"font-size: 10pt;\">Ability to work varying hours, including evenings, weekends and holidays as required in on-call schedule.</span></li><li><span style=\"font-size: 10pt;\">Ability and proficiency in the use of computers and company standard software.</span></li><li><span style=\"font-size: 10pt;\">Must be able to work collaboratively as well as independently.</span></li><li><span style=\"font-size: 10pt;\">Advanced knowledge of IT systems, including networking, server, storage and applications.</span></li><li><span style=\"font-size: 10pt;\">Ability to document and develop standard operating procedures for day to day activities.</span></li><li><p><span style=\"color: black;\"><span style=\"font-size: 10pt;\">Working knowledge implementing, migrating, and upgrading several middleware application platforms.</span></span></p><p>&nbsp;</p></li></ul><p><span style=\"font-size: 10pt;\"><strong>WORKING CONDITIONS:&nbsp;</strong></span></p><p><span style=\"font-size: 10pt;\">Work is performed in an office setting.&nbsp; May be exposed to temperatures, which may be cooler than a normal office setting.&nbsp; </span><i><span style=\"font-size: 10pt;\">Hazards</span></i><span style=\"font-size: 10pt;\">: Possible injury in working with electronic equipment.&nbsp; Must follow safety and security procedures.&nbsp; Travel may be required.</span></p><p><i><span>The qualifications listed above are intended to represent the minimum education, experience, skills, knowledge and ability levels associated with performing the duties and responsibilities contained in this job description.&nbsp;</span></i></p><p><span style=\"color: rgb(51, 51, 51); font-family: &quot;helvetica neue&quot;;\"><span style=\"font-size: 10.5pt;\"><strong>&nbsp;PAY RANGE:&nbsp;</strong></span></span></p><p style=\"background-color: white;\"><span style=\"color: rgb(51, 51, 51); font-family: &quot;helvetica neue&quot;;\"><i><span style=\"font-size: 10.5pt;\">“Actual compensation decision relies on the consideration of internal equity, candidate’s skills and professional experience, geographic location, market and other potential factors. It is not standard practice for an offer to be at or near the top of the range, and therefore a reasonable estimate for this role is between $64,900 and $147,250.”</span></i></span></p><p style=\"background-color: white;\"><span style=\"color: rgb(51, 51, 51); font-family: &quot;helvetica neue&quot;;\"><span style=\"font-size: 10.5pt;\">&nbsp;</span><i><span style=\"font-size: 10.5pt;\">We are an Equal Opportunity Employer.&nbsp;We will not tolerate discrimination or harassment in any form. Candidates for the position stated above are hired on an \"at will\" basis.&nbsp; Nothing herein is intended to create a contract.&nbsp;</span></i></span></p><p style=\"background-color: white;\"><span style=\"color: rgb(51, 51, 51); font-family: &quot;helvetica neue&quot;;\"><i><span style=\"font-size: 10.5pt;\">#AFG</span></i></span></p><p style=\"background-color: white;\"><i>#LI-CH1</i></p>",
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