Technical Support Specialist

{
  "content_hash": "2a4e18be3e350de82f926c2e3fd6494aa721d63171fe4b49a76b26b6422bc1e7",
  "source_hash": "174475fa42d01a9aaa892a9509f2c1a7119992cc63f69b5358683f5d4bcbb48e",
  "last_changed_at": "2026-05-30T05:52:40.082Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Thessaloniki, Pylaia, 55535, Greece",
    "city": "Thessaloniki",
    "region": "Pylaia",
    "country": null,
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:30:48.571Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Thessaloniki, Pylaia, 55535, Greece",
      "city": "Thessaloniki",
      "region": "Pylaia",
      "country": null,
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": []
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "3",
    "isRemote": null,
    "location": {
      "city": "Thessaloniki",
      "state": "Pylaia"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18426",
    "locationType": "0",
    "jobOpeningName": "Technical Support Specialist",
    "departmentLabel": "Customer Operations",
    "employmentStatusLabel": "Full Time Employee"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Thessaloniki",
      "state": "Pylaia",
      "postalCode": "55535",
      "addressCountry": "Greece"
    },
    "datePosted": "2025-06-24",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"font-family: Arial; font-size: 15px\"><span style=\"font-weight: bold\">FoodTec Solutions Inc</span>., a trailblazing point-of-sale solutions provider in the restaurant industry, headquartered in Needham, MA. <span style=\"font-weight: bold\">POS Solutions</span>, FoodTec's Premium Partner, is based in the city of Thessaloniki and is seeking a dynamic Tech Support Analyst to join our dedicated team.</span></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-family: Arial; font-size: 15px\">Do you have tech support experience? Is troubleshooting hardware/software issues and being tech-savvy one of your hobbies? Are you a people person? If the answer is yes, then you might be what we are looking for!</span></span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Position Overview:</span></p>\n<p>As a Tech Support Analyst, you'll play a vital role in our 24/7 Tech Support team, assisting our valued customers with software and hardware issues they encounter in their stores. The challenges you'll tackle span various fields, including networking, hardware, and software, ensuring that your training and knowledge will continuously evolve.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Please Note:</span> This is a 24/7 rotational position, offering additional compensation for bank holidays and night hours.</p>\n<p><span style=\"font-weight: bold\"><br></span><span style=\"font-family: Arial; font-size: 15px\"><br></span></p>\n<p><span style=\"font-size: 14px\"><span style=\"font-weight: bold\">Rotation Shifts:</span> </span></p>\n<ul>\n<li><span style=\"font-size: 14px\">07:00 - 15:30</span><br></li>\n<li><span style=\"font-size: 14px\">16:00 - 12:30 </span></li>\n<li><span style=\"font-size: 14px\">23:00 - 07:00</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Core Responsibilities:</span></p>\n<ul>\n<li>Engage with customers via calls and emails</li>\n<li>Skillfully diagnose issues by asking targeted questions and extracting essential details</li>\n<li>Develop a comprehensive understanding of the problem and its root causes</li>\n<li>Effectively communicate issue resolutions to customers</li>\n<li>Document cases meticulously in our internal system with clear and concise notes</li>\n<li>Apply your technical prowess to troubleshoot tech support-related problems</li>\n<li>Escalate or transfer cases to other departments as necessary<br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Qualifications and What You Bring:</span></p>\n<ul>\n<li>Proficiency in English</li>\n<li>Strong teamwork skills</li>\n<li>An Associate's Degree or higher in a technology-related field</li>\n<li>Previous experience in restaurant operations and/or restaurant POS systems (a plus)</li>\n<li>Excellent written, verbal, and analytical abilities</li>\n<li>Previous Help Desk experience, including desktop/application support and ticketing systems</li>\n<li>Deep familiarity with Windows Operating Systems (XP, 7, 10) and command-line interfaces</li>\n<li>A foundational understanding of networking concepts (IP Address/Gateway, Router/Modem configuration)</li>\n<li>Flexibility to work nights and weekends</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-family: Arial; font-size: 15px\">What We Offer:</span></span></p>\n<ul>\n<li><span style=\"font-family: Arial; font-size: 15px\">Private Health Insurance</span></li>\n<li><span style=\"font-family: Arial; font-size: 15px\">Opportunity to work in an international setting, with international clients</span></li>\n<li><span style=\"font-family: Arial; font-size: 15px\">Continuous Training on new technologies and customer service</span><span style=\"font-family: Arial; font-size: 15px\"><br></span></li>\n</ul>\n<p><br></p>\n<p><span>Join us in shaping the future of restaurant technology! Apply now to be part of this exciting journey.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial; font-size: 15px\">This role is based at our offices based in Thessaloniki, Greece in the area of Pilea.</span></p>\n<p><br></p>\n<p>* <a href=\"https://docs.google.com/document/d/1dpaOM4xPoVt9-Xmjv4SNTxc3mgO6QtaDxCPeZfuQAsU/edit\" target=\"_blank\" rel=\"noopener noreferrer\">Δήλωση Προστασίας Προσωπικών Δεδομένων / Privacy Statement POS Solutions</a></p>\n<p><br></p>\n<p><span>After the screening of the CVs, we will only contact the candidates who meet profile’s requirements. Thank you for applying!</span></p>",
    "compensation": null,
    "departmentId": "18426",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Technical Support Specialist",
    "departmentLabel": "Customer Operations",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://possolutions.bamboohr.com/careers/3",
    "employmentStatusLabel": "Full Time Employee"
  }
}