Quality Assurance Lead - Operations

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      "postalCode": "1216",
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    "datePosted": "2026-05-25",
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    "description": "<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">About Quantanite</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\"><br></span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Quantanite is a leading Business Process Outsourcing (BPO) and Customer Experience (CX) solutions provider, empowering fast-growing companies and global brands to optimize their operations. By combining automation with human expertise, we deliver seamless customer experiences and exceptional business outcomes. With operations across four continents, we are a diverse, dynamic, and ambitious team looking for individuals who share our values and vision. We currently have over 1,500+ professionals supporting global clients worldwide.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Job Summary</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">The Quality Assurance Lead supports the Quality Assurance Manager in overseeing the QA processes and ensuring that service meets company standards and regulatory requirements. This role involves managing a team of QA Team Leaders and specialists, developing and implementing quality control procedures, and continuously improving quality systems.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Working Conditions</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Work from office</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Flexibility in work hours may be necessary to meet project deadlines or address urgent issues</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Key Responsibilities</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Support the QA Manager in daily operations and supervision of the QA team. Help to develop, implement, and manage QA procedures and policies.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Assist in training and mentoring QA team members. Conduct performance evaluations and provide feedback to ensure high levels of performance and professional growth.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Oversee and ensure compliance with quality standards throughout the production process. Monitor and analyze quality metrics and implement corrective actions as needed.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Identify areas for improvement within the quality management system and suggest and implement improvements to enhance efficiency and product quality.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Ensure accurate and thorough documentation of quality control processes, including inspection reports, testing results, and non-conformance reports. Prepare and present quality reports to management.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Ensure all QA processes comply with industry standards, regulatory requirements, and company policies. Stay updated on industry trends and regulations to ensure ongoing compliance.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Address and resolve quality-related issues and customer complaints in a timely and effective manner. Work closely with other departments to ensure customer satisfaction.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Analyze root causes of quality issues and develop solutions to prevent recurrence. Collaborate with cross-functional teams to resolve complex quality problems.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Qualifications</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Graduate in Business Administration major in any field.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Candidates having Leadership certification, Quality Assurance certification will be preferred</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Project management certification or experience using project management tools/methodologies (e,g Agile). Certification in quality management (e.g, Lean Six Sigma) is a plus.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Minimum of [3-5] years of experience in quality assurance, with at least [2-4] years in a supervisory or assistant management role.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Skills:</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Strong English Communication skill</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Strong knowledge of quality management systems and methodologies.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Excellent leadership, communication, and interpersonal skills.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Proficiency in quality analysis tools and software.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Ability to work under pressure and manage multiple tasks effectively.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">What You'll Get:</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Competitive salary</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Two annual festival bonuses (after one year of continuous service)</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Monthly and annual rewards and recognition programs</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Paid annual leave and additional paid leave days</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Career Growth &amp; Development:</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\"><br></span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">At Quantanite, we believe in continuous learning and career progression. You will have a personal development plan to enhance your skills, with the guidance and support of your manager. As we continue to grow, you will have opportunities to take on greater responsibilities and advance in your career.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Ready to Start Your Career with Us?</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\"><br></span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">If you're looking for a career with purpose, potential, and professional growth, apply today! We look forward to welcoming you to our team at Quantanite.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Interested candidates are requested to apply soon.</span></p>",
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