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Licensing Operations Manager

LighthouseAI · Remote (United States), United States · Remote · Active · Rippling ATS

Job facts

FieldValue
CompanyLighthouseAI
TitleLicensing Operations Manager
Normalized title-
Department / teamPS: Licensing
LocationUnited States
Work modelRemote / Remote
Employment typeFull Time
Salary-
Statusactive
ATS providerRippling ATS
Posted / first seen2026-05-12 / 2026-06-02
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from LighthouseAI.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Rippling ATS.Open
Provider filtered searchThe same provider as a filtered job collection.Open
Department jobsActive postings in PS: Licensing.Open
Work model jobsActive Remote postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyLighthouseAI
Source16ab18bd-2906-4e9c-b43c-d9f6776a9fa9
ATS providerRippling ATS

Description

company LighthouseAI Where technology meets industry experience to deliver next-level compliance tracking for users LighthouseAI provides pharmaceutical state licensing software and services to pharmaceutical manufacturers, wholesale distributors, logistics companies, and pharmacies. The LighthouseAI product suite includes LighthouseAI Intelligence®, which uses artificial intelligence to automate compliance requirement research, and LighthouseAI Management® which enables maintenance. LighthouseAI creates a stress-free and streamlined state licensing experience with support from our expert industry veterans and professional solutions. role Position Summary The Licensing Operations Manager is a senior-level player-coach role responsible for leading a dedicated client pod within the Professional Services organization. This position bridges the operational expertise of a State Licensing Project Manager with foundational team leadership responsibilities, serving as the primary point of accountability for pod performance, client satisfaction, and licensing quality. The Licensing Operations Manager will manage a team of Project Managers and embedded Application Specialists, owns the end-to-end client licensing lifecycle for an assigned portfolio of approximately 50–70 clients, and performs first-pass quality review on all applications produced by the pod prior to final sign-off. This role is ideal for a high-performing team member ready to take the next step into team leadership without fully stepping away from hands-on client and licensing work. Essential Duties and Responsibilities: Team Leadership & Development Lead, coach, and develop a pod team consisting of 2-3 PMs and 2-3 Application Specialists, fostering a culture of accountability, quality, and continuous improvement. Serve as the primary escalation point for pod team members on complex licensing issues, client conflicts, and regulatory questions. Provide day-to-day guidance to team members on company policies, procedures, and regulatory standards applicable to state licensing. Conduct regular one-on-ones and team check-ins to monitor workload balance, performance, and professional development. Collaborate with the Director of Professional Services on resource planning, capacity management, and performance feedback for pod members. Model exemplary performance standards and represent the company's culture and values in all client and internal interactions. Client Portfolio Management Oversee the licensing portfolios of all clients assigned to the pod, ensuring accurate, timely, and compliant management of initial applications, change-of events (COEs), and any non-renewal licensing activity. Serve as a senior client contact for escalated issues, relationship management, and complex licensing scenarios requiring experienced judgment. Review questionnaires and business model assessments with clients; ensure pod team members are gathering complete and accurate information to support application completion. Ensure superior customer satisfaction across the pod's client portfolio through proactive communication, issue resolution, and expectation management. Maintain accurate and current client information across all internal systems and databases. Licensing Operations & Quality Perform first-pass quality review on all licensing applications (initial licenses and change-of events) completed by the pod's Application Specialists prior to submission to the central QA function. Review applications for accuracy, completeness, and adherence to applicable state regulatory requirements before advancing to QA sign-off. Assist Application Specialists in identifying and resolving application deficiencies raised by state licensing boards on behalf of clients. Consolidate and compile applications as needed, maintaining oversight of the pod's full application pipeline. Ensure the pod's internal database accurately reflects application status, progression, and all associated tasks and requirements. Review and manage outgoing and incoming physical and electronic correspondence related to the pod's client portfolio. Performance & Reporting Monitor pod-level metrics including application turnaround times, deficiency rates, client satisfaction, and QA first-pass accuracy. Report pod performance to the Director of Professional Services on a regular cadence, surfacing risks, blockers, and improvement opportunities. Collaborate with the Director and QA Manager to identify process improvements and implement standardized best practices across pods. Contribute to special projects and cross-functional initiatives as assigned by senior leadership. Supervisory Responsibilities This position carries direct supervisory responsibility for pod team members (Sr PM, PMs, and Application Specialists). The Licensing Operations Manager is expected to embody and represent the company's culture and hold team members accountable to performance standards, client commitments, and regulatory compliance obligations. Qualifications Required 5+ years of experience in state licensing project management within pharmaceutical supply chain, cannabis, or a similarly regulated industry. Demonstrated ability to manage complex client portfolios with multiple concurrent licensing activities. Strong working knowledge of state licensing regulatory requirements, application processes, and board interactions. Experience reviewing and quality-checking licensing applications for accuracy and completeness. Excellent written and verbal communication skills; ability to manage senior client relationships with confidence and professionalism. Proficiency in Microsoft Office Suite and licensing/project management software platforms. Preferred Prior experience in a team lead, senior, or mentorship role with responsibility for guiding junior staff. Familiarity with QA review processes or compliance documentation standards. Experience working in a pod, squad, or cross-functional team structure.

Full job record

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Source ID16ab18bd-2906-4e9c-b43c-d9f6776a9fa9
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TitleLicensing Operations Manager
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Statusactive
Activeyes
Location TextRemote (United States), United States
DepartmentPS: Licensing
Team—
Employment Typefull_time
Workplace Typeremote
Remote Policyremote
CountryUnited States
Region—
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Salary Raw—
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Source URLhttps://ats.rippling.com/lighthouseai-careers/jobs/2729497b-3ef9-43b4-bee6-4de13cdc18c0
Apply URLhttps://ats.rippling.com/lighthouseai-careers/jobs/2729497b-3ef9-43b4-bee6-4de13cdc18c0
First Seen At2026-06-02 10:17:00Z
Last Seen At2026-06-06 19:21:58Z
Last Checked At2026-06-06 19:21:58Z
Last Changed At2026-06-06 19:21:58Z
Inactive At—
Source Posted At2026-05-12 13:48:38Z
Source Updated At—
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      "role": "<meta><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:14pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:14pt;white-space:pre-wrap;\">Position Summary</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><span style=\"font-size:11.25pt;white-space:pre-wrap;\">The Licensing Operations Manager is a senior-level player-coach role responsible for leading a dedicated client pod within the Professional Services organization. This position bridges the operational expertise of a State Licensing Project Manager with foundational team leadership responsibilities, serving as the primary point of accountability for pod performance, client satisfaction, and licensing quality. The Licensing Operations Manager will manage a team of Project Managers and embedded Application Specialists, owns the end-to-end client licensing lifecycle for an assigned portfolio of approximately 50–70 clients, and performs first-pass quality review on all applications produced by the pod prior to final sign-off.</span><br><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><span style=\"font-size:11.25pt;white-space:pre-wrap;\">This role is ideal for a high-performing team member ready to take the next step into team leadership without fully stepping away from hands-on client and licensing work.</span><br><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:14pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:14pt;white-space:pre-wrap;\">Essential Duties and Responsibilities:</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:11.25pt;white-space:pre-wrap;\">Team Leadership &amp; Development</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;\"><span style=\"font-size:11.25pt;white-space:pre-wrap;\">Lead, coach, and develop a pod team consisting of 2-3 PMs and 2-3 Application Specialists, fostering a culture of accountability, quality, and continuous improvement.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;\"><span style=\"font-size:11.25pt;white-space:pre-wrap;\">Serve as the primary escalation point for pod team members on complex licensing issues, client conflicts, and regulatory questions.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;\"><span style=\"font-size:11.25pt;white-space:pre-wrap;\">Provide day-to-day guidance to team members on company policies, procedures, and regulatory standards applicable to state licensing.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;\"><span style=\"font-size:11.25pt;white-space:pre-wrap;\">Conduct regular one-on-ones and team check-ins to monitor workload balance, performance, and professional development.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;\"><span style=\"font-size:11.25pt;white-space:pre-wrap;\">Collaborate with the Director of Professional Services on resource planning, capacity management, and performance feedback for pod members.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;\"><span style=\"font-size:11.25pt;white-space:pre-wrap;\">Model exemplary performance standards and represent the company's culture and values in all client and internal interactions.</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br><b><strong style=\"font-size:11.25pt;white-space:pre-wrap;\">Client Portfolio Management</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;\"><span style=\"font-size:11.25pt;white-space:pre-wrap;\">Oversee the licensing portfolios of all clients assigned to the pod, ensuring accurate, timely, and compliant management of initial applications, change-of events (COEs), and any non-renewal licensing activity.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;\"><span style=\"font-size:11.25pt;white-space:pre-wrap;\">Serve as a senior client contact for escalated issues, relationship management, and complex licensing scenarios requiring experienced judgment.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;\"><span style=\"font-size:11.25pt;white-space:pre-wrap;\">Review questionnaires and business model assessments with clients; ensure pod team members are gathering complete and accurate information to support application completion.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;\"><span style=\"font-size:11.25pt;white-space:pre-wrap;\">Ensure superior customer satisfaction across the pod's client portfolio through proactive communication, issue resolution, and expectation management.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;\"><span style=\"font-size:11.25pt;white-space:pre-wrap;\">Maintain accurate and current client information across all internal systems and databases.</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><b><strong style=\"font-size:11.25pt;white-space:pre-wrap;\">Licensing Operations &amp; Quality</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;\"><span style=\"font-size:11.25pt;white-space:pre-wrap;\">Perform first-pass quality review on all licensing applications (initial licenses and change-of events) completed by the pod's Application Specialists prior to submission to the central QA function.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;\"><span style=\"font-size:11.25pt;white-space:pre-wrap;\">Review applications for accuracy, completeness, and adherence to applicable state regulatory requirements before advancing to QA sign-off.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;\"><span style=\"font-size:11.25pt;white-space:pre-wrap;\">Assist Application Specialists in identifying and resolving application deficiencies raised by state licensing boards on behalf of clients.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;\"><span style=\"font-size:11.25pt;white-space:pre-wrap;\">Consolidate and compile applications as needed, maintaining oversight of the pod's full application pipeline.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;\"><span style=\"font-size:11.25pt;white-space:pre-wrap;\">Ensure the pod's internal database accurately reflects application status, progression, and all associated tasks and requirements.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;\"><span style=\"font-size:11.25pt;white-space:pre-wrap;\">Review and manage outgoing and incoming physical and electronic correspondence related to the pod's client portfolio.</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><b><strong style=\"font-size:11.25pt;white-space:pre-wrap;\">Performance &amp; Reporting</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;\"><span style=\"font-size:11.25pt;white-space:pre-wrap;\">Monitor pod-level metrics including application turnaround times, deficiency rates, client satisfaction, and QA first-pass accuracy.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;\"><span style=\"font-size:11.25pt;white-space:pre-wrap;\">Report pod performance to the Director of Professional Services on a regular cadence, surfacing risks, blockers, and improvement opportunities.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;\"><span style=\"font-size:11.25pt;white-space:pre-wrap;\">Collaborate with the Director and QA Manager to identify process improvements and implement standardized best practices across pods.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;\"><span style=\"font-size:11.25pt;white-space:pre-wrap;\">Contribute to special projects and cross-functional initiatives as assigned by senior leadership.</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><br><b><strong style=\"font-size:11.25pt;white-space:pre-wrap;\">Supervisory Responsibilities</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><span style=\"font-size:11.25pt;white-space:pre-wrap;\">This position carries direct supervisory responsibility for pod team members (Sr PM, PMs, and Application Specialists). The Licensing Operations Manager is expected to embody and represent the company's culture and hold team members accountable to performance standards, client commitments, and regulatory compliance obligations.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><br><b><strong style=\"font-size:14pt;white-space:pre-wrap;\">Qualifications</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><b><strong style=\"font-size:11.25pt;white-space:pre-wrap;\">Required</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;\"><span style=\"font-size:11.25pt;white-space:pre-wrap;\">5+ years of experience in state licensing project management within pharmaceutical supply chain, cannabis, or a similarly regulated industry.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;\"><span style=\"font-size:11.25pt;white-space:pre-wrap;\">Demonstrated ability to manage complex client portfolios with multiple concurrent licensing activities.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;\"><span style=\"font-size:11.25pt;white-space:pre-wrap;\">Strong working knowledge of state licensing regulatory requirements, application processes, and board interactions.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;\"><span style=\"font-size:11.25pt;white-space:pre-wrap;\">Experience reviewing and quality-checking licensing applications for accuracy and completeness.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;\"><span style=\"font-size:11.25pt;white-space:pre-wrap;\">Excellent written and verbal communication skills; ability to manage senior client relationships with confidence and professionalism.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;\"><span style=\"font-size:11.25pt;white-space:pre-wrap;\">Proficiency in Microsoft Office Suite and licensing/project management software platforms.</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11.25pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><b><strong style=\"font-size:11.25pt;white-space:pre-wrap;\">Preferred</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;\"><span style=\"font-size:11.25pt;white-space:pre-wrap;\">Prior experience in a team lead, senior, or mentorship role with responsibility for guiding junior staff.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;\"><span style=\"font-size:11.25pt;white-space:pre-wrap;\">Familiarity with QA review processes or compliance documentation standards.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;\"><span style=\"font-size:11.25pt;white-space:pre-wrap;\">Experience working in a pod, squad, or cross-functional team structure.</span></li></ul>",
      "company": "<meta><h2 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:29pt;font-weight:600;letter-spacing:0.5px;margin-top:18px;margin-bottom:4px;padding-left:0px;\"><span style=\"white-space:pre-wrap;\">LighthouseAI</span><br><span style=\"font-size:13pt;white-space:pre-wrap;\">Where technology meets industry experience to deliver next-level compliance tracking for users</span></h2><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><span style=\"white-space:pre-wrap;\">LighthouseAI provides pharmaceutical state licensing software and services to pharmaceutical manufacturers, wholesale distributors, logistics companies, and pharmacies. The LighthouseAI product suite includes LighthouseAI Intelligence®, which uses artificial intelligence to automate compliance requirement research, and LighthouseAI Management® which enables maintenance. LighthouseAI creates a stress-free and streamlined state licensing experience with support from our expert industry veterans and professional solutions.</span><br><br></p>"
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