Regional Manager - Planned Maintenance

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    "description": "<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-size: 24pt; text-decoration: underline\"><span style=\"font-weight: bold\"><strong>Planned Maintenance Regional Manager</strong></span></span><strong></strong></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">At Lanes Group nothing is more important than the health, safety and well-being of our people and our customers. It’s a major reason we are the UK’s largest independent specialist infrastructure delivery partner of choice with a turnover fast approaching £700 million with an EBITDA £68 million, with almost 4,500 brilliant people and a countrywide network of operational locations. Our services cover the majority of the FTSE 100 &amp; 250 respectfully, added to this, we are the market leader in Regulated Wastewater Utilities.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Strong leadership being at our heart, supporting our people ensuring they are engaged with purpose, rewarded and recognised whilst delivering absolute exacting operational excellence being a leading entity and enviable delivery team embracing quality and compliance in our overarching delivery, one of our fundamental key differentiators. </span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">In this critical role of ensuring our organisation is known for being the best in everything we do, known for leaving a legacy of absolute quality and compliance and, keeping our promises at all times is our absolute mantra.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Reporting to the Head of Service Delivery, the Planned Maintenance Regional Manager is responsible for leading regional wastewater planned maintenance operations, delivering high levels of customer service, and ensuring operational excellence across the region.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">This is a field and office-based leadership role with accountability for managing Operations Managers, Field Managers, Technical Specialists, Engineers, supply chain partners, and operational processes to deliver against contractual KPIs, service standards, and budget targets.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">The role is central to driving performance, improving processes, strengthening stakeholder relationships, and ensuring safe, efficient, and customer-focused delivery across the wastewater network.</span><br></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Position: </span>Regional Manager (Planned Maintenance)</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Location:</span> Slough Head Office, Planned Maintenance Division (Slough, Berkshire) - due to the nature of the role, travel will be required across our network, covering Greater London, the Home Counties and Thames Valley</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Job Type: </span>permanent, full time</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Hours: </span>Monday to Friday, 37.5 hours</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Salary: </span>£50,000 to £60,000 per annum, depending upon experience</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Benefits: </span>24 days holiday (plus bank holidays); company car and fuel card; personal learning; workplace pension; health cash plan; onsite parking; free access to wellbeing support</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">About the role:</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Due to continued growth and development, we are now looking for operational focused people to join us in our Planned Maintenance Division, working on our Thames Water contract service to deliver real and effective solutions to waste-water network and drainage problems.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">This is a highly professional role that involves a great deal of skill and knowledge to manage people in a high-paced operational environment.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Key Responsibilities:</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; text-decoration: underline\">Operational Leadership &amp; Performance</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Lead and develop Operations Managers, Field Managers, Technical Specialists, and Engineers to deliver high-quality planned maintenance services.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Drive operational performance across the region, ensuring delivery against KPIs, SPIs, ODIs, and contractual targets.<br></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Oversee incoming and existing work banks, ensuring effective prioritisation, allocation, delivery, and reporting.<br></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Manage regional resource and vehicle planning to maximise service efficiency and operational productivity.<br></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Agree daily and weekly work composition with relevant stakeholders where required.<br></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Take ownership of regional operational issues, leading investigations and implementing corrective actions and improvement plans.<br></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Ensure the quality and quantity of planned maintenance activities are delivered at maximum efficiency.<br><span style=\"text-decoration: underline\"><br></span></span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"text-decoration: underline\">Customer Service &amp; Stakeholder Management</span></span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Act as the senior regional point of contact for client engagement, maintaining strong working relationships through regular communication.<br></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Build effective relationships with clients, Command Centre, TWUL, supply chain partners, and internal support functions.<br></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Take ownership of regional customer service complaints, ensuring timely resolution through direct action, improvement plans, or escalation.<br></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Promote a culture of customer excellence across all operational teams and ensure delivery of a high standard of service.<br></span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"text-decoration: underline\">People Leadership &amp; Development</span></span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Provide strong leadership and direction to Operations Managers and wider field teams, setting clear expectations and holding individuals accountable.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Foster a high-performance culture aligned with company values, promoting engagement, motivation, and accountability.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Coach and support managers and teams through regular performance feedback, site engagement, and reporting insight.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Support HR processes including recruitment, investigations, disciplinaries, grievances, appeals, and wellbeing-related matters in line with company policy.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Lead by example, demonstrating the behaviours and standards expected both on site and in the office.<br></span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"text-decoration: underline\">Continuous Improvement &amp; Process Management</span></span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Identify and implement continuous improvement initiatives to enhance operational efficiency, internal visibility, and customer outcomes.<br></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Use performance reporting to drive better decision-making, coaching, and accountability across the region.<br></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Promote consistency in ways of working, procedures, and behaviours across the operation.<br></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Work collaboratively with other Regional Managers and support teams to share best practice and improve wider business performance.<br></span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"text-decoration: underline\">Health, Safety &amp; Compliance</span></span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Drive and promote a strong culture of safety, compliance, and operational excellence.<br></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Undertake site visits and audits to assess conditions, working practices, and compliance with company procedures and legislation.<br></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Work closely with the Health, Safety &amp; Wellbeing team to ensure all activities meet environmental, health, safety, and security standards.<br></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Encourage continuous improvement in safety performance and ensure all operational activities comply with government regulations and company standards.<br></span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"text-decoration: underline\">Commercial &amp; Strategic Delivery</span></span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Deliver regional performance within agreed budgets, balancing cost control with customer service and operational quality.<br></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Understand and manage contractual performance mechanisms, including incentives, service credits, and KPI/SPI measures.<br></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Support the wider wastewater network strategy and contribute to regional and business-wide objectives.<br></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Work cross-functionally with all support functions within the business to support successful service delivery.<br></span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"text-decoration: underline\">Additional Responsibilities</span></span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Participate in the on-call rota as required.<br></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Lead investigations and report findings to the Head of Service Delivery and senior leadership as appropriate.<br></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Be aware of all Lanes Group policies and your responsibilities towards them.<br></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Maintain awareness of company policies and ensure they are implemented consistently across the region.<br></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Any other reasonable ad-hoc duties, tasks or projects as requested by the Senior Leadership Team.<br></span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">So if you thrive in a fast-paced, agile environment and enjoy leading teams to deliver operational excellence and outstanding customer service, where no two days are the same, then this could be the role for you.</span><br></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">At Lanes Group, our Regional Managers lead from the front — driving performance, supporting and developing their teams, and ensuring operations are delivered safely and to the highest standard. If you want to join a growing company that values your leadership and is committed to nurturing your potential and career progression, then we are the right Company for you.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">The successful candidate will:</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Communicate care and passion for the Company and its brand</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Strive to be positive and constructive at all times </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Straight talking about the facts of the situation – open discussions are the best way to find solutions</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Deliver on commitments </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Support all of the team that you are working with to ensure the achievement of goals</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Adhere to all Lanes Group policies </span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">About you:</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">The ideal candidate will have the following skills / experience:</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Must have a <em>Full UK Driver's Licence</em></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Strong managerial experience in an operational environment</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Leadership and strong interpersonal, relationship-building and networking skills</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Strategic thinking and stakeholder management</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Change management along with being resilient, flexible and adaptable </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Confidentiality is important within this position and we are looking for someone with experience of working with sensitive information</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Prioritise your workload and being organised is crucial as this is a fast paced position</span><br></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Have the ability to deal with people at different levels</span><br></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Proficient within the Microsoft Office Suite</span><br></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Although it is not essential it would be desirable if the successful candidate has one of the following:</span>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">a Bachelor's Degree in Business Management / Administration, Operations Management</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">a Certified Business Operations Professional (CBOP) qualification </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">a Certified Operations Manager (COM) qualification</span><br></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">or a similar relevant qualification</span></li>\n</ul>\n</li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Previous experience in the drainage industry or utilities industry is beneficial </span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><em><span style=\"font-weight: bold\">At Lanes Group, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that our differences make us stronger and are committed to providing equal opportunities for all employees. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups. Join us in our commitment to creating a more inclusive and diverse world.</span></em></span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><em><span style=\"font-weight: bold\"><span style=\"color: rgb(0, 0, 255)\">Lanes Group are a signatory of the 'Charter for Employer Positive About Mental Health' run by Mindful Employer.</span></span></em></span></p>",
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