Sr. Manager, IT

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  "last_changed_at": "2026-05-29T07:02:11.003Z",
  "active_status": "active"
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  "language": "en",
  "location": {
    "raw": "Watertown, MA",
    "city": "Watertown",
    "region": "MA",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.9
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  "inferred_at": "2026-06-19T07:55:29.800Z",
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    "countries": [
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  "workplace_type": "on_site",
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{
  "lists": [
    {
      "text": "Responsibilities",
      "content": "<div>\n<p data-section-id=\"gh6qeb\" data-start=\"1491\" data-end=\"1530\"><strong>1. IT Operations &amp; Infrastructure</strong></p>\n<ul data-start=\"1531\" data-end=\"1942\">\n<li data-section-id=\"viivmb\" data-start=\"1531\" data-end=\"1655\">\n<p data-start=\"1533\" data-end=\"1655\">Maintain and support on-premise and cloud-hosted infrastructure, end-user devices, networking, and business applications</p>\n</li>\n<li data-section-id=\"1co51je\" data-start=\"1656\" data-end=\"1725\">\n<p data-start=\"1658\" data-end=\"1725\">Ensure high availability, performance, and security of IT systems</p>\n</li>\n<li data-section-id=\"11d6g8r\" data-start=\"1726\" data-end=\"1793\">\n<p data-start=\"1728\" data-end=\"1793\">Support regulated GxP laboratory and manufacturing environments</p>\n</li>\n<li data-section-id=\"yhcaeh\" data-start=\"1794\" data-end=\"1880\">\n<p data-start=\"1796\" data-end=\"1880\">Manage user accounts, access control, device provisioning, and software deployment</p>\n</li>\n<li data-section-id=\"1phl90m\" data-start=\"1881\" data-end=\"1942\">\n<p data-start=\"1883\" data-end=\"1942\">Oversee backup, disaster recovery, and monitoring systems</p>\n</li>\n\n<p data-start=\"1944\" data-end=\"1964\">Platforms include:</p>\n<ul data-start=\"1965\" data-end=\"2431\">\n<li data-section-id=\"179r5nz\" data-start=\"1965\" data-end=\"2009\">\n<p data-start=\"1967\" data-end=\"2009\">Microsoft 365, SharePoint, Teams, Office</p>\n</li>\n<li data-section-id=\"150zlzg\" data-start=\"2010\" data-end=\"2044\">\n<p data-start=\"2012\" data-end=\"2044\">Windows Server / Windows 10/11</p>\n</li>\n<li data-section-id=\"1kk4ea5\" data-start=\"2045\" data-end=\"2090\">\n<p data-start=\"2047\" data-end=\"2090\">Meraki network / Palo Alto firewall / VPN</p>\n</li>\n<li data-section-id=\"5mtwba\" data-start=\"2091\" data-end=\"2198\">\n<p data-start=\"2093\" data-end=\"2198\">FreshService, CyberReason, Kaseya, IT Glue, Autotask, Rocket Cyber, BullPhish, RMM, Spanning, Unitrends</p>\n</li>\n<li data-section-id=\"73li61\" data-start=\"2199\" data-end=\"2243\">\n<p data-start=\"2201\" data-end=\"2243\">Building security and monitoring systems</p>\n</li>\n<li data-section-id=\"59c8d\" data-start=\"2244\" data-end=\"2299\">\n<p data-start=\"2246\" data-end=\"2299\">End-user hardware, printers, and conference room AV</p>\n</li>\n<li data-section-id=\"1656gtm\" data-start=\"2300\" data-end=\"2376\">\n<p data-start=\"2302\" data-end=\"2376\">Business systems including Smartsheet, Veeva, SAP, DocuSign, Okta, Adobe</p>\n</li>\n<li data-section-id=\"et92uf\" data-start=\"2377\" data-end=\"2431\">\n<p data-start=\"2379\" data-end=\"2431\">Lab instrument user accounts and software installs</p>\n</li>\n\n<p data-section-id=\"1jbyofw\" data-start=\"2438\" data-end=\"2472\"><strong>2. User Support &amp; Experience</strong></p>\n<ul data-start=\"2473\" data-end=\"2769\">\n<li data-section-id=\"15uutd2\" data-start=\"2473\" data-end=\"2550\">\n<p data-start=\"2475\" data-end=\"2550\">Ensure timely and effective IT support for employees and laboratory users</p>\n</li>\n<li data-section-id=\"1i905h5\" data-start=\"2551\" data-end=\"2622\">\n<p data-start=\"2553\" data-end=\"2622\">Improve reliability, usability, and performance of end-user systems</p>\n</li>\n<li data-section-id=\"100xtnh\" data-start=\"2623\" data-end=\"2697\">\n<p data-start=\"2625\" data-end=\"2697\">Partner with business teams to evaluate and implement new applications</p>\n</li>\n<li data-section-id=\"1vhauh9\" data-start=\"2698\" data-end=\"2769\">\n<p data-start=\"2700\" data-end=\"2769\">Support onboarding, offboarding, and equipment lifecycle management</p>\n</li>\n\n<p data-section-id=\"skcpdf\" data-start=\"2776\" data-end=\"2829\"><strong>3. Vendor &amp; Managed Service Provider Management</strong></p>\n<ul data-start=\"2830\" data-end=\"3010\">\n<li data-section-id=\"n9ak57\" data-start=\"2830\" data-end=\"2891\">\n<p data-start=\"2832\" data-end=\"2891\">Coordinate with external IT vendors and service providers</p>\n</li>\n<li data-section-id=\"5991hb\" data-start=\"2892\" data-end=\"2943\">\n<p data-start=\"2894\" data-end=\"2943\">Monitor performance, costs, and service quality</p>\n</li>\n<li data-section-id=\"1lb50iw\" data-start=\"2944\" data-end=\"3010\">\n<p data-start=\"2946\" data-end=\"3010\">Assist with contract renewals, budgeting, and vendor selection</p>\n</li>\n\n<p data-section-id=\"fcki7l\" data-start=\"3017\" data-end=\"3047\"><strong>4. Compliance &amp; Security</strong></p>\n<ul data-start=\"3048\" data-end=\"3297\">\n<li data-section-id=\"1ruxal\" data-start=\"3048\" data-end=\"3103\">\n<p data-start=\"3050\" data-end=\"3103\">Maintain IT policies, procedures, and documentation</p>\n</li>\n<li data-section-id=\"dab7c\" data-start=\"3104\" data-end=\"3161\">\n<p data-start=\"3106\" data-end=\"3161\">Support CSA / SDLC / GxP / audit readiness activities</p>\n</li>\n<li data-section-id=\"5gbn1w\" data-start=\"3162\" data-end=\"3229\">\n<p data-start=\"3164\" data-end=\"3229\">Ensure systems meet cybersecurity and data protection standards</p>\n</li>\n<li data-section-id=\"1w7qpxr\" data-start=\"3230\" data-end=\"3297\">\n<p data-start=\"3232\" data-end=\"3297\">Support validation and regulated system controls where required</p>\n</li>\n\n<p data-section-id=\"1w6vs7s\" data-start=\"3304\" data-end=\"3346\"><strong>5. Projects &amp; Continuous Improvement</strong></p>\n<ul data-start=\"3347\" data-end=\"3560\">\n<li data-section-id=\"1f1m70c\" data-start=\"3347\" data-end=\"3412\">\n<p data-start=\"3349\" data-end=\"3412\">Lead small to mid-size IT projects and system implementations</p>\n</li>\n<li data-section-id=\"1cgb1xd\" data-start=\"3413\" data-end=\"3490\">\n<p data-start=\"3415\" data-end=\"3490\">Identify opportunities to improve efficiency, automation, and reliability</p>\n</li>\n<li data-section-id=\"7pk28n\" data-start=\"3491\" data-end=\"3560\">\n<p data-start=\"3493\" data-end=\"3560\">Support site expansion, lab build-out, and new system deployments</p>\n</li>\n\n</ul></ul></ul></ul></ul></ul></div>"
    },
    {
      "text": "Qualifications",
      "content": "<div>\n<ul data-start=\"3588\" data-end=\"4180\">\n<li data-section-id=\"102u2jo\" data-start=\"3588\" data-end=\"3671\">\n<p data-start=\"3590\" data-end=\"3671\">Bachelor’s degree in Information Technology, Computer Science, or related field</p>\n</li>\n<li data-section-id=\"17xvbtx\" data-start=\"3672\" data-end=\"3755\">\n<p data-start=\"3674\" data-end=\"3755\">8+ years of IT experience, preferably in biotech, pharma, or regulated industry</p>\n</li>\n<li data-section-id=\"1wceczw\" data-start=\"3756\" data-end=\"3840\">\n<p data-start=\"3758\" data-end=\"3840\">Strong hands-on experience with end-user systems, infrastructure, and networking</p>\n</li>\n<li data-section-id=\"162kd30\" data-start=\"3841\" data-end=\"3907\">\n<p data-start=\"3843\" data-end=\"3907\">Experience supporting cloud, SaaS, and on-premise environments</p>\n</li>\n<li data-section-id=\"1bkftj5\" data-start=\"3908\" data-end=\"3994\">\n<p data-start=\"3910\" data-end=\"3994\">Experience working in GxP / regulated / manufacturing / lab environments preferred</p>\n</li>\n<li data-section-id=\"1avjh38\" data-start=\"3995\" data-end=\"4056\">\n<p data-start=\"3997\" data-end=\"4056\">Experience managing vendors and managed service providers</p>\n</li>\n<li data-section-id=\"17supje\" data-start=\"4057\" data-end=\"4110\">\n<p data-start=\"4059\" data-end=\"4110\">Strong troubleshooting and problem-solving skills</p>\n</li>\n<li data-section-id=\"12asncj\" data-start=\"4111\" data-end=\"4180\">\n<p data-start=\"4113\" data-end=\"4180\">Ability to work independently in a small, fast-paced organization</p>\n</li>\n\n</ul></div>"
    }
  ],
  "country": "US",
  "createdAt": 1773331833972,
  "updatedAt": null,
  "categories": {
    "team": "Digital Integration & Data Sciences",
    "location": "Watertown, MA",
    "commitment": "Full Time",
    "department": "Science and Technology Operations",
    "allLocations": [
      "Watertown, MA"
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  },
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  "workplaceType": "onsite"
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