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Client Team Representative - Hybrid - Indianapolis, IN

1c1a55ac 5685 4cf6 8ded C19fe0e833d9 19000101 000001 · Indianapolis, IN, US, Indianapolis, IN · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company1c1a55ac 5685 4cf6 8ded C19fe0e833d9 19000101 000001
TitleClient Team Representative - Hybrid - Indianapolis, IN
Normalized title-
Department / team-
LocationIndianapolis, IN, United States
Work model-
Employment type-
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2025-10-07 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from 1c1a55ac 5685 4cf6 8ded C19fe0e833d9 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Indianapolis.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company1c1a55ac 5685 4cf6 8ded C19fe0e833d9 19000101 000001
Source248c1545-6d82-4dbe-ae6a-0ab3452fb0a4
ATS providerADP Workforce Now Recruiting

Description

Summary/Objective The primary responsibilities of the Client Team Representative position is to resolve client/debtor requests received via phone system and if needed, transfer the call to the appropriate team for specific requests requiring additional assistance. In addition, respond to client requests for information regarding account updates or additional information provided. Facilitate the fulfillment of requests received via system from client utilizing email process and internal system. Review client accounts for potential incremental skip work as needed and engage client where applicable for skip work requests. Client Team Representative will be a key contributor in providing exceptional customer service to that fully supports our client relationships. Essential Functions Support and fulfill client and debtor requests via company phone system Answer client and debtor calls accordingly, provide accurate data entry and updates, research and review incoming requests for action needed by operations team Support and fulfill client requests received via assignment system utilizing company system of record and email process (VRM, RepoRoute, Freshdesk) Provide initial review of new addresses provided by client to determine if action is needed Communicate with our clients in clear and precise manner to focused on request fulfillment Communicate results and areas of opportunity to leadership Provide daily, weekly, and monthly reporting to management Competencies Must possess a professional phone demeanor Excellent written and verbal communication skills Ability to work in an ever-changing environment focused on providing exceptional service Knowledge/use of internet and search engines and be capable of conducting internet research to support client, debtor assignment research, company operations, training and potential new projects Education and Experience Associates Degree or equivalent from a two-year college or technical school Bachelors Degree a plus At least one year of call center, customer service or industry-related experience required Multiple phone line experience preferred Working knowledge of Microsoft Office, Outlook, PowerPoint, Word and Excel Benefits Competitive compensation package Full suite of medical benefits, including dental, vision, 401k, pet insurance and more! PTO and holidays Position Type/Expected Hours of Work This is a full-time position. Days and hours of work are variable and based on business need. Evening and weekend work may be required as job duties demand. Physical Requirements This position is indoors. Must be able to sit at a computer terminal for an extended period. May be asked to lift approximately 25 lbs. Exposure to moderate noise and light, i.e business office with computers, phone, printers, light foot traffic. EEO Statement Location Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Location Services complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Applicants must be legally authorized to work in the United States

Full job record

Job IDe4fd505a73b793b0655b166ebf56742c7e0dcb5e
Org IDa960adf1-7554-40dd-99af-a27cf985b436
Source ID248c1545-6d82-4dbe-ae6a-0ab3452fb0a4
Board ID248c1545-6d82-4dbe-ae6a-0ab3452fb0a4
Provideradp_workforcenow
Provider Job Key564172
TitleClient Team Representative - Hybrid - Indianapolis, IN
Normalized Title—
Statusactive
Activeyes
Location TextIndianapolis, IN, US, Indianapolis, IN
Department—
Team—
Employment Type—
Workplace Type—
Remote Policy—
CountryUnited States
RegionIN
CityIndianapolis
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
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Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=1c1a55ac-5685-4cf6-8ded-c19fe0e833d9&ccId=19000101_000001&lang=en_US&type=JS&jobId=564172&jwId=9200878005378_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=1c1a55ac-5685-4cf6-8ded-c19fe0e833d9&ccId=19000101_000001&lang=en_US&type=JS&jobId=564172&jwId=9200878005378_1
First Seen At2026-05-31 18:23:19Z
Last Seen At2026-06-06 13:17:39Z
Last Checked At2026-06-06 13:17:39Z
Last Changed At2026-06-06 13:17:39Z
Inactive At—
Source Posted At2025-10-07 15:47:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=1c1a55ac-5685-4cf6-8ded-c19fe0e833d9|19000101_000001/date=2026-06-06/2026-06-06T13-17-39-476Z-48d4fa5dcf01a9c721601b7fdcf763ed21e5eef994830427ba637fa62be3731f.json
Event Fields
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Parsed Structured
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Extensions
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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.37.25/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp; <link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.28.20/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.28.20/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><div><div><div><div><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.45.22/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.37.26/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><div id=\"isPasted\"><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-size:19px;font-family:\"Arial\",sans-serif;'>Summary/Objective</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;font-family:\"Arial\",sans-serif;'>The primary responsibilities of the Client Team Representative position is to resolve client/debtor requests received via phone system and if needed, transfer the call to the appropriate team for specific requests requiring additional assistance. &nbsp;In addition, respond to client requests for information regarding account updates or additional information provided. &nbsp; Facilitate the fulfillment of requests received via system from client utilizing email process and internal system. &nbsp; Review client accounts for potential incremental skip work as needed and engage client where applicable for skip work requests. &nbsp;Client Team Representative will be a key contributor in providing exceptional customer service to that fully supports our client relationships. &nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-size:19px;font-family:\"Arial\",sans-serif;'>Essential Functions</span></strong></p><ul style=\"list-style-type: disc;margin-left:undefined;\"><li><span style='font-family:\"Arial\",sans-serif;font-size:12.0pt;'>Support and fulfill client and debtor requests via company phone system</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:12.0pt;'>Answer client and debtor calls accordingly, provide accurate data entry and updates, research and review incoming requests for action needed by operations team</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:12.0pt;'>Support and fulfill client requests received via assignment system utilizing company system of record and email process (VRM, RepoRoute, Freshdesk)&nbsp;</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:12.0pt;'>Provide initial review of new addresses provided by client to determine if action is needed</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:12.0pt;'>Communicate with our clients in clear and precise manner to focused on request fulfillment</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:12.0pt;'>Communicate results and areas of opportunity to leadership</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:12.0pt;'>Provide daily, weekly, and monthly reporting to management</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-size:19px;font-family:\"Arial\",sans-serif;'>Competencies</span></strong></p><ul style=\"list-style-type: disc;margin-left:undefined;\"><li><span style='font-family:\"Arial\",sans-serif;font-size:12.0pt;'>Must possess a professional phone demeanor&nbsp;</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:12.0pt;'>Excellent written and verbal communication skills</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:12.0pt;'>Ability to work in an ever-changing environment focused on providing exceptional service</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:12.0pt;'>Knowledge/use of internet and search engines and be capable of conducting internet research to support client, debtor assignment research, company operations, training and potential new projects</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-size:19px;font-family:\"Arial\",sans-serif;'>Education and Experience</span></strong></p><ul style=\"list-style-type: disc;margin-left:undefined;\"><li><span style='font-family:\"Arial\",sans-serif;font-size:16px;'>Associates Degree or equivalent from a two-year college or technical school</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:16px;'>Bachelors Degree a plus</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:12.0pt;'>At least one year of call center, customer service or industry-related experience required</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:12.0pt;'>Multiple phone line experience preferred</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:12.0pt;'>Working knowledge of Microsoft Office, Outlook, PowerPoint, Word and Excel</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:3.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><strong><span style='font-size:19px;font-family:\"Arial\",sans-serif;color:black;'>Benefits</span></strong></p><ul style=\"list-style-type: disc;margin-left:undefined;\"><li><span style='font-family:\"Arial\",sans-serif;font-size:12.0pt;color:black;'>Competitive compensation package</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:12.0pt;color:black;'>Full suite of medical benefits, including dental, vision, 401k, pet insurance and more!</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:12.0pt;color:black;'>PTO and holidays</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:3.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><span style='font-size:16px;font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:3.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><strong><span style='font-size:19px;font-family:\"Arial\",sans-serif;color:black;'>Position Type/Expected Hours of Work</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:3.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><span style='font-size:16px;font-family:\"Arial\",sans-serif;color:black;'>This is a full-time position. &nbsp;Days and hours of work are variable and based on business need. Evening and weekend work may be required as job duties demand.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:3.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><span style='font-size:16px;font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:3.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><strong><span style='font-size:19px;font-family:\"Arial\",sans-serif;color:black;'>Physical Requirements</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:3.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><span style='font-size:16px;font-family:\"Arial\",sans-serif;color:black;'>This position is indoors. &nbsp;Must be able to sit at a computer terminal for an extended period. &nbsp;May be asked to lift approximately 25 lbs. &nbsp;Exposure to moderate noise and light, i.e business office with computers, phone, printers, light foot traffic.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:3.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><span style='font-size:16px;font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:3.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><strong><span style='font-size:19px;font-family:\"Arial\",sans-serif;color:black;'>EEO Statement</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:3.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><span style='font-size:16px;font-family:\"Arial\",sans-serif;color:black;'>Location Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. &nbsp;In addition to federal law requirements, Location Services complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:3.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><strong><span style='font-size:16px;font-family:\"Arial\",sans-serif;'>&nbsp;</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:3.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><strong><span style='font-size:19px;font-family:\"Arial\",sans-serif;color:black;'>Other Duties</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:3.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><span style='font-size:16px;font-family:\"Arial\",sans-serif;color:black;'>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. &nbsp;Duties, responsibilities, and activities may change at any time with or without notice.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:3.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><span style='font-size:16px;font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:3.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><span style='font-size:16px;font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:3.0pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><strong><span style='font-size:16px;font-family:\"Arial\",sans-serif;color:black;'>Applicants must be legally authorized to work in the United States</span></strong></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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    "requisitionTitle": "Client Team Representative - Hybrid - Indianapolis, IN",
    "clientRequisitionID": "2158",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
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          "cityName": "Indianapolis",
          "postalCode": "46240",
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    "screeningRequirements": [],
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  "detail_meta": {
    "url": "https://workforcenow.adp.com/mascsr/default/careercenter/public/events/staffing/v1/job-requisitions/564172?cid=1c1a55ac-5685-4cf6-8ded-c19fe0e833d9&ccId=19000101_000001&lang=en_US&locale=en_US",
    "http_status": 200,
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}
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