Client Services Manager

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    "requisitionDescription": "<div><div><p data-pasted=\"true\"><strong>Client Services Manager</strong>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</p><p><strong>&nbsp;</strong></p><p><strong>Who We Are</strong></p><p>United Electric Supply Co. Inc. is a nationally recognized, 100% employee-owned company that is a large multi-regional supplier of electrical products and advanced services for the construction and industrial markets. United Electric offers a full range of electrical products and services with concentrations in industrial automation, building automation, lighting, wire/cable/conduit, distribution and control, data communications, electro-mechanical and energy solutions. With over 300 employees, United Electric is headquartered in New Castle, Delaware with locations throughout Delaware, Pennsylvania, Maryland, New Jersey, Virginia and New York.</p><p>&nbsp;</p><p><strong>Position Summary</strong></p><p>The Manager of Client Services leads a portfolio of high-impact field and value-added services that help electrical contractors build smarter and end users operate more efficiently. This role owns the strategy, performance, and P&amp;L for On-Site Construction Services, Prefabrication and Custom Products, Customer Training, End-User Storeroom Management (VMI), and Project Advanced Logistics.</p><p>Ideal candidates have real-world contractor or construction services experience, understand jobsite and prefabrication workflows, and know how to turn operational expertise into scalable services that deliver measurable value.</p><p><strong>&nbsp;</strong></p><p><strong>Position Responsibilities</strong></p><ul><li>Lead, coach, and develop managers and supervisors. &nbsp; Build a talent pipeline for field services, prefabrication, and project execution roles. &nbsp;Reinforce United&rsquo;s employee-owner culture.</li><li>Build an integrated workflow for project execution that combines prefabricated items, staged/kitted materials, and jobsite deployment via trailers, job boxes, and carts for pipe, wire, and light fixtures. &nbsp; Coordinate with customer<strong>&nbsp;</strong>project managers to customize offerings based on the specific logistical needs of the project. &nbsp;Participate in key customer meetings and jobsite walk-throughs.</li><li>Oversee the logistics, deployment, replenishment, tracking, and retrieval of onsite assets including trailers, job boxes, and carts for pipe, wire, and lighting fixtures.</li><li>Manage production planning, scheduling, labor allocation, quality assurance, and on-time delivery performance of United&rsquo;s Custom Products Group.</li><li>Drive continuous improvement (lean principles) and margin performance while maintaining safety and quality.</li><li>Set direction, goals, and performance metrics across all assigned functions (safety, quality, on-time delivery, asset utilization, gross margin, labor productivity, customer satisfaction).</li><li>Lead our Vendor Managed Inventory (VMI) operations for end-user storerooms, ensuring reliable replenishment, accurate inventory, and strong service experience. This will include utilizing technology and the evaluation/development of efficient processes.</li><li>Oversee our Customer Training Services strategy including curriculum development and delivery formats (in-person, virtual, onsite).</li><li>Collaborate with sales and marketing to develop a go-to-market strategy to expand utilization of United&rsquo;s Client Services.&nbsp;</li></ul><p>&nbsp;</p><p><strong>This is a Safety Sensitive Position</strong></p><ul type=\"disc\"><li>May be required to operate powered industrial trucks.</li><li>Must be able to lift 50 lbs. several times a day, bend, twist, and climb.&nbsp;</li></ul><p>&nbsp;</p><p><strong>Commitment to Safety</strong></p><ul type=\"disc\"><li>Adhere to all United Electric health, safety, and environmental policies. &nbsp; &nbsp;</li><li>Act in a safe and positive manner always, ensure that those around you do not put themselves or others at risk. &nbsp;Your personal safety is your responsibility.&nbsp;</li><li>Complete an accident/Incident report for any safety and/or health infractions that occur or are witnessed.&nbsp;</li><li>Support all United Electric health, safety, and environmental policies for all employees within your branch.&nbsp;</li></ul><p><strong>&nbsp;</strong></p><p><strong>Qualifications</strong></p><ul><li>5+ years of progressive leadership experience&nbsp;</li><li>Proven ability to lead, coach, and develop managers and supervisors</li><li>Strong working knowledge of electrical construction workflows</li><li>Experience overseeing multi-function operations</li><li>Demonstrated success designing and implementing scalable processes</li><li>Operational excellence mindset</li><li>Strong commercial and financial acumen</li><li>Experience managing logistics-heavy operations</li><li>Comfort engaging directly with customers</li><li>Technology-enabled operator</li><li>Excellent communication and cross-functional collaboration skills</li><li>Strong commitment to safety, quality, and customer experience</li></ul><p><strong>&nbsp;</strong></p><p><strong>Compensation &amp; Benefits</strong></p><ul><li>Health, Dental, and Vision Insurance&nbsp;</li><li>Disability Insurance and Life Insurance&nbsp;</li><li>401(K) and Stock Ownership&nbsp;</li><li>Paid Vacation and holidays&nbsp;</li><li>Educational Benefits&nbsp;</li><li>Wellness Programs&nbsp;</li><li>Work/Life Balance&nbsp;</li><li>Eligible for Bonus</li></ul><p>&nbsp;</p><p><strong>We are an equal employment opportunity employer.</strong> &nbsp;</p></div></div>\n",
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