Member Contact Center Rep I

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    "city": "Richland",
    "jobId": 492144,
    "level": "Entry",
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    "jobTitle": "Member Contact Center Rep I",
    "location": "South Richland HQ - Richland, WA 99352",
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    "clientCode": "0HF65",
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    "description": "<h1><span style=\"display:block; font-size:16px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><strong><span style=\"color:#2f5496\">Take a leap and join our team!</span></strong></span></span></h1>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">At Gesa, we believe in the power of our people. Coming from all walks of life, our team members&rsquo; individual stories and unique experiences are our most valuable asset. But it&rsquo;s how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together.</span></span></p>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Here you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And, you can rest assured that your wellbeing and prosperity are our priority. </span></span></p>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><strong><span style=\"background-color:#ffffff\"><span style=\"color:#444444\">Get to know us:&nbsp;&nbsp;</span></span></strong><a href=\"https://www.gesa.com/about#1953\" target=\"_blank\"><span style=\"background-color:#ffffff\"><span style=\"color:#428bca\">About - Gesa Credit Union</span></span></a></span></span></p>\n\n<p>&nbsp;</p>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><em><strong>We are in search of Member Contact Center Representatives to join our Credit Union, after 90+ days this position is eligible to work from home remotely. Candidates must reside in&nbsp;Washington&nbsp;to be eligible for remote work. Gesa also offers call center representatives competitive pay and monthly incentives.</strong></em></span></span></p>\n\n<h1>&nbsp;</h1>\n\n<h1><span style=\"display:block; font-size:16px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><strong><span style=\"color:#2f5496\">Role Summary:</span></strong></span></span></h1>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">The Member Contact Center Representative serves the membership through effective communications, troubleshooting, proactive learning and deepening member relationship and adhering to established policies and/or procedures while providing exceptional service to members via the phone. This position requires high service standards by meeting/exceeding established performance metrics, quality scores, adherence to schedule and Member Satisfaction scores while demonstrating empathy, curiosity and expertise in all product and services to determine member needs.</span></span></p>\n\n<p>&nbsp;</p>\n\n<h1><span style=\"display:block; font-size:16px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><strong><span style=\"color:#2f5496\">What You Will Be Doing: </span></strong></span></span></h1>\n\n<div style=\"margin-left:40px\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">1. Provides exceptional service to promote deep and lasting member relationships.</span></span></div>\n\n<div style=\"margin-left:40px\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">2. Answers general inquiries and performs account maintenance via phone or email channels.</span></span></div>\n\n<div style=\"margin-left:40px\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">3. Meets/exceeds key performance indicators (KPIs) expectations.</span></span></div>\n\n<div style=\"margin-left:40px\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">4. Researches and resolves problems under the guidance of the MCC Leadership or MCCR Lead with a sense of urgency.</span></span></div>\n\n<div style=\"margin-left:40px\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">5. Takes ownership of member concerns, sets the expectations, and provides prompt follow-up/resolution.</span></span></div>\n\n<div style=\"margin-left:40px\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">6. Identify opportunities to offer additional credit union products, promotions, and services to members and generates referrals that deepen relationships.</span></span></div>\n\n<div style=\"margin-left:40px\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">7. Maintains knowledge of credit union policies, procedures, and regulations.</span></span></div>\n\n<div style=\"margin-left:40px\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">8. Communicate effectively with members/ team members through various channels.</span></span></div>\n\n<p>&nbsp;</p>\n\n<h1><span style=\"display:block; font-size:16px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><strong><span style=\"color:#2f5496\">About You:</span></strong></span></span></h1>\n\n<div style=\"margin-left:40px\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">1. Ability to organize and prioritize multiple tasks.</span></span></div>\n\n<div style=\"margin-left:40px\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">2. Resolves requests with a sense of urgency and escalates timely.</span></span></div>\n\n<div style=\"margin-left:40px\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">3. Promotes and participates in a cohesive team environment.</span></span></div>\n\n<div style=\"margin-left:40px\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">4. Effectively communicates ideas and information, both verbally and in writing.</span></span></div>\n\n<div style=\"margin-left:40px\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">5. Takes ownership and acts proactively to solve member concerns.</span></span></div>\n\n<div style=\"margin-left:40px\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">6. Utilizes tools and resources to solve complex inquiries.</span></span></div>\n\n<div style=\"margin-left:40px\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">7. Creatively thinks outside the box to resolve member concerns while adhering to policies and regulations.</span></span></div>\n\n<div style=\"margin-left:40px\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">8. Analyzes information and recommends achievable process improvements.</span></span></div>\n\n<div style=\"margin-left:40px\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">9. Excellent customer service and interpersonal skills.</span></span></div>\n\n<div style=\"margin-left:40px\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">10. Member-centric with a friendly, professional demeanor.</span></span></div>\n",
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    "googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"Member Contact Center Rep I\",\"identifier\":\"J0HF65492144\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/E7A3819EACC22746FA78AB1D19A8ACB0/jobs/492144\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=E7A3819EACC22746FA78AB1D19A8ACB0\",\"baseSalary\":{\"@type\":\"MonetaryAmount\",\"currency\":\"USD\",\"value\":{\"@type\":\"QuantitativeValue\",\"minValue\":17.13,\"maxValue\":29.53,\"unitText\":\"\"}},\"datePosted\":\"2026-06-01\",\"description\":\"Job DetailsLevel: EntryJob Location: South Richland HQ - Richland, WA 99352Position Type: Full Time - HourlyEducation Level: High SchoolSalary Range: $17.13 - $29.53 HourlyJob Category: Member Contact CenterTake a leap and join our team!\\n\\nAt Gesa, we believe in the power of our people. Coming from all walks of life, our team members&rsquo; individual stories and unique experiences are our most valuable asset. But it&rsquo;s how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together.\\n\\nHere you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And, you can rest assured that your wellbeing and prosperity are our priority. \\n\\nGet to know us:&nbsp;&nbsp;About - Gesa Credit Union\\n\\n&nbsp;\\n\\nWe are in search of Member Contact Center Representatives to join our Credit Union, after 90+ days this position is eligible to work from home remotely. Candidates must reside in&nbsp;Washington&nbsp;to be eligible for remote work. Gesa also offers call center representatives competitive pay and monthly incentives.\\n\\n&nbsp;\\n\\nRole Summary:\\n\\nThe Member Contact Center Representative serves the membership through effective communications, troubleshooting, proactive learning and deepening member relationship and adhering to established policies and/or procedures while providing exceptional service to members via the phone. This position requires high service standards by meeting/exceeding established performance metrics, quality scores, adherence to schedule and Member Satisfaction scores while demonstrating empathy, curiosity and expertise in all product and services to determine member needs.\\n\\n&nbsp;\\n\\nWhat You Will Be Doing: \\n\\n1. Provides exceptional service to promote deep and lasting member relationships.\\n\\n2. Answers general inquiries and performs account maintenance via phone or email channels.\\n\\n3. Meets/exceeds key performance indicators (KPIs) expectations.\\n\\n4. Researches and resolves problems under the guidance of the MCC Leadership or MCCR Lead with a sense of urgency.\\n\\n5. Takes ownership of member concerns, sets the expectations, and provides prompt follow-up/resolution.\\n\\n6. Identify opportunities to offer additional credit union products, promotions, and services to members and generates referrals that deepen relationships.\\n\\n7. Maintains knowledge of credit union policies, procedures, and regulations.\\n\\n8. Communicate effectively with members/ team members through various channels.\\n\\n&nbsp;\\n\\nAbout You:\\n\\n1. Ability to organize and prioritize multiple tasks.\\n\\n2. Resolves requests with a sense of urgency and escalates timely.\\n\\n3. Promotes and participates in a cohesive team environment.\\n\\n4. Effectively communicates ideas and information, both verbally and in writing.\\n\\n5. Takes ownership and acts proactively to solve member concerns.\\n\\n6. Utilizes tools and resources to solve complex inquiries.\\n\\n7. Creatively thinks outside the box to resolve member concerns while adhering to policies and regulations.\\n\\n8. Analyzes information and recommends achievable process improvements.\\n\\n9. Excellent customer service and interpersonal skills.\\n\\n10. Member-centric with a friendly, professional demeanor.\\nQualificationsWhat You Will Need:\\r\\n\\r\\n\\r\\n\\tMinimum of a high school diploma; some college work preferred; degree highly desirable&nbsp;\\r\\n\\tMinimum of one (1) year experience in a contact center environment\\r\\n\\tMinimum of (1) year in a credit union or financial institution\\r\\n\\tSome travel may be required to complete training or fulfill duties\\r\\n\\tCourtesy, tact, and diplomacy with current and potential members, peers, and staff\\r\\n\\tProficient with Microsoft Office software and standard office equipment; proficiency with call center programs desired\\r\\n\\tFamiliarity and comfort with online systems and other technology\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nOur Team Member Value Proposition:\\r\\n\\r\\nIn exchange for bringing your talent to Gesa, here are a just a few of the benefits and perks we offer:\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tCompetitive Pay\\r\\n\\t\\r\\n\\t\\r\\n\\tMedical, Dental, Vision, and Life Insurance&nbsp;\\r\\n\\t\\r\\n\\t\\r\\n\\t20&nbsp;days/year accrual of Paid Time Off &ndash; Plus 10 Paid Holidays!\\r\\n\\t\\r\\n\\t\\r\\n\\t401(k) Match\\r\\n\\t\\r\\n\\t\\r\\n\\tIncentive Program\\r\\n\\t\\r\\n\\t\\r\\n\\tTuition Assistance and Student Loan Repayment\\r\\n\\t\\r\\n\\t\\r\\n\\tCommuter Benefits\\r\\n\\t\\r\\n\\t\\r\\n\\tPaid Time Off to Volunteer in the Community\\r\\n\\t\\r\\n\\t\\r\\n\\tProduct discounts\\r\\n\\t\\r\\n\\t\\r\\n\\tEngaging Work Environment\\r\\n\\t\\r\\n\\t\\r\\n\\tRewards and Recognition Programs\\r\\n\\t\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nSalary Range:\\r\\n\\r\\nRichland, WA: $17.13 - $25.99\\r\\n\\r\\nSpokane, WA: $17.13 - $25.99\\r\\n\\r\\nLynnwood, WA: $17.13 - $29.53\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n*While the full earning scale is listed above, Gesa starts our team members at $20.00/hour for this position.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nGet wise to what&rsquo;s possible with a career at Gesa. Join us!\\r\\n\\r\\nWe will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the HR Department at (509) 378-3100 or [email protected] to request an accommodation.\\r\\n\\r\\nGesa Credit Union reserves the right to revise or change the job description as the need arises. This job description is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment.\\r\\n\\r\\nSelected candidate(s) must be able to pass a pre-employment credit/background check.\\r\\n\\r\\nGesa Credit Union is an Equal Opportunity Employer and strong advocate of workforce diversity. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran.\\r\\n\\r\\nEqual Employment Opportunity (gesa.com)\\r\\n\",\"responsibilities\":\"Take a leap and join our team!\\n\\nAt Gesa, we believe in the power of our people. Coming from all walks of life, our team members&rsquo; individual stories and unique experiences are our most valuable asset. But it&rsquo;s how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together.\\n\\nHere you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And, you can rest assured that your wellbeing and prosperity are our priority. \\n\\nGet to know us:&nbsp;&nbsp;About - Gesa Credit Union\\n\\n&nbsp;\\n\\nWe are in search of Member Contact Center Representatives to join our Credit Union, after 90+ days this position is eligible to work from home remotely. Candidates must reside in&nbsp;Washington&nbsp;to be eligible for remote work. Gesa also offers call center representatives competitive pay and monthly incentives.\\n\\n&nbsp;\\n\\nRole Summary:\\n\\nThe Member Contact Center Representative serves the membership through effective communications, troubleshooting, proactive learning and deepening member relationship and adhering to established policies and/or procedures while providing exceptional service to members via the phone. This position requires high service standards by meeting/exceeding established performance metrics, quality scores, adherence to schedule and Member Satisfaction scores while demonstrating empathy, curiosity and expertise in all product and services to determine member needs.\\n\\n&nbsp;\\n\\nWhat You Will Be Doing: \\n\\n1. Provides exceptional service to promote deep and lasting member relationships.\\n\\n2. Answers general inquiries and performs account maintenance via phone or email channels.\\n\\n3. Meets/exceeds key performance indicators (KPIs) expectations.\\n\\n4. Researches and resolves problems under the guidance of the MCC Leadership or MCCR Lead with a sense of urgency.\\n\\n5. Takes ownership of member concerns, sets the expectations, and provides prompt follow-up/resolution.\\n\\n6. Identify opportunities to offer additional credit union products, promotions, and services to members and generates referrals that deepen relationships.\\n\\n7. Maintains knowledge of credit union policies, procedures, and regulations.\\n\\n8. Communicate effectively with members/ team members through various channels.\\n\\n&nbsp;\\n\\nAbout You:\\n\\n1. Ability to organize and prioritize multiple tasks.\\n\\n2. Resolves requests with a sense of urgency and escalates timely.\\n\\n3. Promotes and participates in a cohesive team environment.\\n\\n4. Effectively communicates ideas and information, both verbally and in writing.\\n\\n5. Takes ownership and acts proactively to solve member concerns.\\n\\n6. Utilizes tools and resources to solve complex inquiries.\\n\\n7. Creatively thinks outside the box to resolve member concerns while adhering to policies and regulations.\\n\\n8. Analyzes information and recommends achievable process improvements.\\n\\n9. Excellent customer service and interpersonal skills.\\n\\n10. Member-centric with a friendly, professional demeanor.\\n\",\"employmentType\":\"OTHER\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"GESA CREDIT UNION\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=E7A3819EACC22746FA78AB1D19A8ACB0\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"51 Gage Blvd\",\"addressLocality\":\"Richland\",\"addressRegion\":\"WA\",\"postalCode\":99352,\"addressCountry\":\"USA\"}},\"qualifications\":\"What You Will Need:\\r\\n\\r\\n\\r\\n\\tMinimum of a high school diploma; some college work preferred; degree highly desirable&nbsp;\\r\\n\\tMinimum of one (1) year experience in a contact center environment\\r\\n\\tMinimum of (1) year in a credit union or financial institution\\r\\n\\tSome travel may be required to complete training or fulfill duties\\r\\n\\tCourtesy, tact, and diplomacy with current and potential members, peers, and staff\\r\\n\\tProficient with Microsoft Office software and standard office equipment; proficiency with call center programs desired\\r\\n\\tFamiliarity and comfort with online systems and other technology\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nOur Team Member Value Proposition:\\r\\n\\r\\nIn exchange for bringing your talent to Gesa, here are a just a few of the benefits and perks we offer:\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tCompetitive Pay\\r\\n\\t\\r\\n\\t\\r\\n\\tMedical, Dental, Vision, and Life Insurance&nbsp;\\r\\n\\t\\r\\n\\t\\r\\n\\t20&nbsp;days/year accrual of Paid Time Off &ndash; Plus 10 Paid Holidays!\\r\\n\\t\\r\\n\\t\\r\\n\\t401(k) Match\\r\\n\\t\\r\\n\\t\\r\\n\\tIncentive Program\\r\\n\\t\\r\\n\\t\\r\\n\\tTuition Assistance and Student Loan Repayment\\r\\n\\t\\r\\n\\t\\r\\n\\tCommuter Benefits\\r\\n\\t\\r\\n\\t\\r\\n\\tPaid Time Off to Volunteer in the Community\\r\\n\\t\\r\\n\\t\\r\\n\\tProduct discounts\\r\\n\\t\\r\\n\\t\\r\\n\\tEngaging Work Environment\\r\\n\\t\\r\\n\\t\\r\\n\\tRewards and Recognition Programs\\r\\n\\t\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nSalary Range:\\r\\n\\r\\nRichland, WA: $17.13 - $25.99\\r\\n\\r\\nSpokane, WA: $17.13 - $25.99\\r\\n\\r\\nLynnwood, WA: $17.13 - $29.53\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n*While the full earning scale is listed above, Gesa starts our team members at $20.00/hour for this position.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nGet wise to what&rsquo;s possible with a career at Gesa. Join us!\\r\\n\\r\\nWe will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the HR Department at (509) 378-3100 or [email protected] to request an accommodation.\\r\\n\\r\\nGesa Credit Union reserves the right to revise or change the job description as the need arises. This job description is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment.\\r\\n\\r\\nSelected candidate(s) must be able to pass a pre-employment credit/background check.\\r\\n\\r\\nGesa Credit Union is an Equal Opportunity Employer and strong advocate of workforce diversity. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran.\\r\\n\\r\\nEqual Employment Opportunity (gesa.com)\\r\\n\",\"experienceRequirements\":\"What You Will Need:\\r\\n\\r\\n\\r\\n\\tMinimum of a high school diploma; some college work preferred; degree highly desirable&nbsp;\\r\\n\\tMinimum of one (1) year experience in a contact center environment\\r\\n\\tMinimum of (1) year in a credit union or financial institution\\r\\n\\tSome travel may be required to complete training or fulfill duties\\r\\n\\tCourtesy, tact, and diplomacy with current and potential members, peers, and staff\\r\\n\\tProficient with Microsoft Office software and standard office equipment; proficiency with call center programs desired\\r\\n\\tFamiliarity and comfort with online systems and other technology\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nOur Team Member Value Proposition:\\r\\n\\r\\nIn exchange for bringing your talent to Gesa, here are a just a few of the benefits and perks we offer:\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tCompetitive Pay\\r\\n\\t\\r\\n\\t\\r\\n\\tMedical, Dental, Vision, and Life Insurance&nbsp;\\r\\n\\t\\r\\n\\t\\r\\n\\t20&nbsp;days/year accrual of Paid Time Off &ndash; Plus 10 Paid Holidays!\\r\\n\\t\\r\\n\\t\\r\\n\\t401(k) Match\\r\\n\\t\\r\\n\\t\\r\\n\\tIncentive Program\\r\\n\\t\\r\\n\\t\\r\\n\\tTuition Assistance and Student Loan Repayment\\r\\n\\t\\r\\n\\t\\r\\n\\tCommuter Benefits\\r\\n\\t\\r\\n\\t\\r\\n\\tPaid Time Off to Volunteer in the Community\\r\\n\\t\\r\\n\\t\\r\\n\\tProduct discounts\\r\\n\\t\\r\\n\\t\\r\\n\\tEngaging Work Environment\\r\\n\\t\\r\\n\\t\\r\\n\\tRewards and Recognition Programs\\r\\n\\t\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nSalary Range:\\r\\n\\r\\nRichland, WA: $17.13 - $25.99\\r\\n\\r\\nSpokane, WA: $17.13 - $25.99\\r\\n\\r\\nLynnwood, WA: $17.13 - $29.53\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n*While the full earning scale is listed above, Gesa starts our team members at $20.00/hour for this position.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nGet wise to what&rsquo;s possible with a career at Gesa. Join us!\\r\\n\\r\\nWe will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the HR Department at (509) 378-3100 or [email protected] to request an accommodation.\\r\\n\\r\\nGesa Credit Union reserves the right to revise or change the job description as the need arises. This job description is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment.\\r\\n\\r\\nSelected candidate(s) must be able to pass a pre-employment credit/background check.\\r\\n\\r\\nGesa Credit Union is an Equal Opportunity Employer and strong advocate of workforce diversity. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran.\\r\\n\\r\\nEqual Employment Opportunity (gesa.com)\\r\\n\",\"industry\":\"Member Contact Center\",\"validThrough\":\"-0001-11-30\",\"educationRequirements\":\"High School\"}",
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    "qualifications": "<h1><span style=\"display:block; font-size:16px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><strong><span style=\"color:#2f5496\">What You Will Need:</span></strong></span></span></h1>\r\n\r\n<ol>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Minimum of a high school diploma; some college work preferred; degree highly desirable&nbsp;</span></span></li>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Minimum of one (1) year experience in a contact center environment</span></span></li>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Minimum of (1) year in a credit union or financial institution</span></span></li>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Some travel may be required to complete training or fulfill duties</span></span></li>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Courtesy, tact, and diplomacy with current and potential members, peers, and staff</span></span></li>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Proficient with Microsoft Office software and standard office equipment; proficiency with call center programs desired</span></span></li>\r\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Familiarity and comfort with online systems and other technology</span></span></li>\r\n</ol>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<h1><span style=\"display:block; font-size:16px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><strong><span style=\"color:#2f5496\">Our Team Member Value Proposition:</span></strong></span></span></h1>\r\n\r\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">In exchange for bringing your talent to Gesa, here are a just a few of the benefits and perks we offer:</span></span></p>\r\n\r\n<ul>\r\n\t<li>\r\n\t<div><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Competitive Pay</span></span></div>\r\n\t</li>\r\n\t<li>\r\n\t<div><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Medical, Dental, Vision, and Life Insurance&nbsp;</span></span></div>\r\n\t</li>\r\n\t<li>\r\n\t<div><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">20&nbsp;days/year accrual of Paid Time Off &ndash; Plus 10 Paid Holidays!</span></span></div>\r\n\t</li>\r\n\t<li>\r\n\t<div><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">401(k) Match</span></span></div>\r\n\t</li>\r\n\t<li>\r\n\t<div><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Incentive Program</span></span></div>\r\n\t</li>\r\n\t<li>\r\n\t<div><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Tuition Assistance and Student Loan Repayment</span></span></div>\r\n\t</li>\r\n\t<li>\r\n\t<div><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Commuter Benefits</span></span></div>\r\n\t</li>\r\n\t<li>\r\n\t<div><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Paid Time Off to Volunteer in the Community</span></span></div>\r\n\t</li>\r\n\t<li>\r\n\t<div><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Product discounts</span></span></div>\r\n\t</li>\r\n\t<li>\r\n\t<div><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Engaging Work Environment</span></span></div>\r\n\t</li>\r\n\t<li>\r\n\t<div><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Rewards and Recognition Programs</span></span></div>\r\n\t</li>\r\n</ul>\r\n\r\n<p style=\"margin-left:48px\">&nbsp;</p>\r\n\r\n<h1><span style=\"display:block; font-size:16px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><strong><span style=\"color:#2f5496\">Salary Range:</span></strong></span></span></h1>\r\n\r\n<div><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Richland, WA: $17.13 - $25.99</span></span></div>\r\n\r\n<div><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Spokane, WA: $17.13 - $25.99</span></span></div>\r\n\r\n<div><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Lynnwood, WA: $17.13 - $29.53</span></span></div>\r\n\r\n<div>&nbsp;</div>\r\n\r\n<div><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><em>*While the full earning scale is listed above, Gesa starts our team members at $20.00/hour for this position.</em></span></span></div>\r\n\r\n<p style=\"margin-left:48px\">&nbsp;</p>\r\n\r\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Get wise to what&rsquo;s possible with a career at Gesa. Join us!</span></span></p>\r\n\r\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the HR Department at (509) 378-3100 or [email protected] to request an accommodation.</span></span></p>\r\n\r\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Gesa Credit Union reserves the right to revise or change the job description as the need arises. This job description is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment.</span></span></p>\r\n\r\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Selected candidate(s) must be able to pass a pre-employment credit/background check.</span></span></p>\r\n\r\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Gesa Credit Union is an Equal Opportunity Employer and strong advocate of workforce diversity. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran.</span></span></p>\r\n\r\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><a href=\"https://www.gesa.com/docs/resource---EEOC-policy.pdf\" target=\"_blank\">Equal Employment Opportunity (gesa.com)</a></span></span></p>\r\n",
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