Helpdesk Technician

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  "last_changed_at": "2026-06-14T10:29:29.493Z",
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{
  "language": "en",
  "location": {
    "raw": "Goshen, Indiana, 46528, United States",
    "city": "Goshen",
    "region": null,
    "country": "United States",
    "is_remote": true,
    "confidence": 0.95
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  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-12T10:32:42.579Z",
  "launch_scope": {
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    "included": true,
    "location": {
      "raw": "Goshen, Indiana, 46528, United States",
      "city": "Goshen",
      "region": null,
      "country": "United States",
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    "countries": [
      "United States"
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  "remote_policy": "remote",
  "salary_period": null,
  "workplace_type": "remote",
  "salary_currency": null
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{}

{
  "list_job": {
    "id": "97",
    "isRemote": null,
    "location": {
      "city": "Goshen",
      "state": "Indiana"
    },
    "atsLocation": {
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      "state": null,
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    },
    "departmentId": "18697",
    "locationType": "0",
    "jobOpeningName": "Helpdesk Technician",
    "departmentLabel": "Tech Triage",
    "employmentStatusLabel": "Full-Time"
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  "detail_job_opening": {
    "location": {
      "city": "Goshen",
      "state": "Indiana",
      "postalCode": "46528",
      "addressCountry": "United States"
    },
    "datePosted": "2026-03-13",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"font-family: Inter, sans-serif\">MapleTronics is looking for our next great Teammate to amaze our clients as a Helpdesk Technician in our Goshen, IN office.<br><br><span style=\"font-size: 14pt; font-weight: bold\">Why MapleTronics?</span><br>MapleTronics believes in more than just delivering exceptional managed services.</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif\"><span style=\"font-size: 11pt\">We are a people-first company, championing </span><span style=\"font-size: 11pt; font-weight: bold\">Teammate growth</span><span style=\"font-size: 11pt\"> by nurturing professional development and celebrating achievements. </span></span></li>\n<li><span style=\"font-family: Inter, sans-serif\"><span style=\"font-size: 11pt\">We understand the importance of </span><span style=\"font-size: 11pt; font-weight: bold\">work-life balance</span><span style=\"font-size: 11pt\"> and prioritize the well-being of our team members and their loved ones.</span></span></li>\n<li><span style=\"font-family: Inter, sans-serif\"><span style=\"font-size: 11pt\">We believe </span><span style=\"font-size: 11pt; font-weight: bold\">collaborative action</span><span style=\"font-size: 11pt\"> drives our innovative solutions and strengthens the bonds within our team. </span></span></li>\n<li><span style=\"font-family: Inter, sans-serif\"><span style=\"font-size: 11pt\">We are committed to </span><span style=\"font-size: 11pt; font-weight: bold\">community involvement</span><span style=\"font-size: 11pt\">, actively giving back to the neighborhoods we serve and fostering positive change.</span></span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif\">Our commitment to culture and our teammates has earned us recognition as one of the Best Places to Work in Indiana.  Join MapleTronics and be part of a workplace where your growth is valued, your voice is heard, and your impact resonates far beyond the office walls.</span></p>\n<p><span style=\"font-size: 14pt; font-weight: bold\"><br>Position Summary</span>: The Helpdesk Technician is responsible for initial triage activities for all service requests coming into Service Delivery. In addition, they will handle tier 1 service requests and hardware repair as their schedule allows.<br><br><span style=\"font-size: 14pt; font-weight: bold\">Skill Requirements</span>: The Helpdesk Technician requires:<br><span style=\"color: rgb(22, 145, 121); text-decoration: underline\">Technical Skills</span><br>•Previous client service or phone-related skills<br>•Familiarity with computer system support terminology concepts.<br>•The ability to diagnose technical issues and apply appropriate troubleshooting measures.<br>•A basic understanding of business applications, operating systems, and network systems.<br>•Experience working with Active Directory.<br><span style=\"color: rgb(22, 145, 121); text-decoration: underline\">Soft Skills</span><br>•Exceptional communication skills across multiple platforms.<br>•The ability to multi-task, prioritize, and adapt to changes quickly.<br>•The drive to build Client loyalty through transparency and vulnerability.<br>•The ability to translate complex technical terms into easy-to-understand language.<br><br><span style=\"font-weight: bold\"><span style=\"font-size: 14pt\">Essential Duties and Responsibilities</span>:</span> The Helpdesk Technician will be responsible for:<br><span style=\"text-decoration: underline\"><span style=\"color: rgb(22, 145, 121); text-decoration: underline\">Client Interaction and Communication</span></span><br>•Answer incoming phone calls for service requests.<br>•Communicate proactively with Clients about progress toward resolution of technical issues.<br><span style=\"text-decoration: underline\"><span style=\"color: rgb(22, 145, 121); text-decoration: underline\">Technical Support and Troubleshooting</span></span><br>•Repair computer hardware and software issues.<br>•Provide tier 1 support for technical issues<br>•Implement and support basic remote access solutions.<br>•Triage service requests and ensure service level agreements are met<br><span style=\"text-decoration: underline\"><span style=\"color: rgb(22, 145, 121); text-decoration: underline\">Security</span></span><br>•Ensure client’s workstations, servers, and network are secure.<br>•Be an advocate for best security practices for the client.<br><span style=\"text-decoration: underline\"><span style=\"color: rgb(22, 145, 121); text-decoration: underline\">Documentation</span></span><br>•Document the configuration of workstations, servers, networks, and user changes.<br>•Adhere to best practices for documenting client interactions.<br>•Triage digitally created service requests.<br><span style=\"text-decoration: underline\"><span style=\"color: rgb(22, 145, 121); text-decoration: underline\">Professional Development</span></span><br>•Be actively engaged in a professional growth plan.<br><br><em>This is not a comprehensive list of the responsibilities and duties associated with the position. Additional tasks may be assigned to the Teammate from time to time and the scope of this position may change as necessitated by business demands.</em><br><br></p>",
    "compensation": "20",
    "departmentId": "18697",
    "locationType": "0",
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    "jobCategoryId": null,
    "jobOpeningName": "Helpdesk Technician",
    "departmentLabel": "Tech Triage",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://mapletronics.bamboohr.com/careers/97",
    "employmentStatusLabel": "Full-Time"
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}