1st Level Support Agent

{
  "content_hash": "846b0ecfbc0425fc65f10dedd445240e1363f5603295073ee3d6de3a346b1a24",
  "source_hash": "87dcb074e76daa44376e6240b9f89a6b4f0ac9ee4f01f99e12311741872a48a9",
  "last_changed_at": "2026-05-30T05:47:49.299Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Bangkok, Chompol Chatuchak, 10900, Thailand",
    "city": "Bangkok",
    "region": "Chompol Chatuchak",
    "country": null,
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:27:08.452Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Bangkok, Chompol Chatuchak, 10900, Thailand",
      "city": "Bangkok",
      "region": "Chompol Chatuchak",
      "country": null,
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": []
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "212",
    "isRemote": null,
    "location": {
      "city": "Bangkok",
      "state": "Chompol Chatuchak"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "19326",
    "locationType": "2",
    "jobOpeningName": "1st Level Support Agent",
    "departmentLabel": "Customer Services",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Bangkok",
      "state": "Chompol Chatuchak",
      "postalCode": "10900",
      "addressCountry": "Thailand"
    },
    "datePosted": "2026-05-21",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"color: rgb(0, 140, 149); font-family: helvetica; font-size: 14pt; font-weight: bold\">About Comply365</span><br><br></p>\n<p><span style=\"font-family: helvetica\">Comply365 is a leading provider of Operational Content Management, Safety Management and Training Management in the highly regulated industries of aviation, defense, rail and space. Comply365 provides an AI-powered combination of expertise and products underpinned by unified best practices, empowering its customers to elevate operational excellence, transform safety management and training management, with closer integration of relevant data sets across domains.</span><br><br></p>\n<p><span style=\"font-family: helvetica\">The Comply365 product portfolio ensures its customers’ crews and assets are always geared for peak operational performance, unlocking financial and operational gains through more streamlined, robust and agile operations. Comply365 is the trusted technology partner of many of the most progressive aviation, defense, rail and space organizations worldwide. For more information, please visit comply365.com. </span><br><br></p>\n<p><span style=\"font-family: helvetica\">To further strengthen our team in Bangkok, we are looking for a motivated:</span></p>\n<p><span style=\"font-family: helvetica; font-weight: bold\">1st Level Support (Working Schedule Thursday through Monday)</span></p>\n<p><span style=\"font-family: helvetica; font-weight: bold\">Bangkok, Full Time (40h)</span></p>\n<p><br><br></p>\n<p><span style=\"color: rgb(0, 140, 149); font-family: helvetica; font-size: 14pt; font-weight: bold\">What we offer</span></p>\n<p><span style=\"font-family: helvetica\"> </span></p>\n<ul>\n<li><span style=\"font-family: helvetica\">A permanent employment contract with a competitive salary and a wide range of social benefits, including Provident Fund and Health Group insurance package</span></li>\n<li><span style=\"font-family: helvetica\">Possibility of working from home</span></li>\n<li><span style=\"font-family: helvetica\">We promote personal growth, value every individual and encourage own initiatives</span></li>\n<li><span style=\"font-family: helvetica\">Above-average vacation days</span></li>\n<li><span style=\"font-family: helvetica\">An inclusive and collaborative work environment</span></li>\n<li><span style=\"font-family: helvetica\">Team events</span></li>\n</ul>\n<p><span style=\"font-family: helvetica\"> </span></p>\n<p><em><span style=\"font-family: helvetica\">We are an equal opportunity employer and value diversity at our company. At Comply365, we strive to build a culture where everyone feels welcome, included, and able to bring their full selves to work.</span></em></p>\n<p><br></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 140, 149); font-family: helvetica; font-size: 14pt; font-weight: bold\">What we’re looking for<br><br></span></p>\n<ul>\n<li><span style=\"font-family: helvetica\">You have excellent English speaking, reading and writing skills (ref: TOEIC &gt; 700 or similar)</span></li>\n<li><span style=\"font-family: helvetica\">Your are flexible and available to work Thursday through Monday, including Saturday &amp; Sunday</span></li>\n<li><span style=\"font-family: helvetica\">You are used to work in a focused, precise, and structured way</span></li>\n<li><span style=\"font-family: helvetica\">You work reliably and solution-oriented</span></li>\n<li><span style=\"font-family: helvetica\">Working independently is as much your thing as being part of a team</span></li>\n<li><span style=\"font-family: helvetica\">You have a Thai citizenship or a valid work permit for Thailand</span></li>\n</ul>\n<p><br></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 140, 149); font-family: helvetica; font-size: 14pt; font-weight: bold\">Your key responsibilities<br><br></span></p>\n<ul>\n<li><span style=\"font-family: helvetica\">Serve as the first point of contact for all customer inquiries across Safety, Training, and Content products</span></li>\n<li><span style=\"font-family: helvetica\">Manage and own structured ticket intake, triage, and prioritisation through Jira Service Management</span></li>\n<li><span style=\"font-family: helvetica\">Ensure all tickets are accurately classified, fully documented, and aligned with defined SLA requirements from initial creation</span></li>\n<li><span style=\"font-family: helvetica\">Resolve known and recurring issues efficiently using approved documentation, standard procedures, and internal knowledge resources</span></li>\n<li><span style=\"font-family: helvetica\">Deliver clear, professional, and customer-focused communication throughout the full Level 1 support lifecycle</span></li>\n<li><span style=\"font-family: helvetica\">Facilitate high-quality escalations by providing advanced support teams with complete, accurate, and actionable case information</span></li>\n<li><span style=\"font-family: helvetica\">Identify Severity 1 and 2 incidents promptly and activate appropriate escalation or emergency response procedures</span></li>\n<li><span style=\"font-family: helvetica\">Monitor SLA response and resolution targets proactively to prevent service breaches</span></li>\n<li><span style=\"font-family: helvetica\">Contribute to a seamless, consistent, and high-quality global Customer Support experience across all product lines</span></li>\n<li><span style=\"font-family: helvetica\">Recognise recurring issues and trends, and actively support continuous improvement of processes, documentation, and product quality</span><br><br></li>\n</ul>\n<p><em><span style=\"font-family: helvetica\">The actual salary depends on your qualification and professional experience.</span></em><br></p>",
    "compensation": null,
    "departmentId": "19326",
    "locationType": "2",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "1st Level Support Agent",
    "departmentLabel": "Customer Services",
    "jobOpeningStatus": "Open",
    "minimumExperience": null,
    "jobOpeningShareUrl": "https://vistairhr.bamboohr.com/careers/212",
    "employmentStatusLabel": "Full-Time"
  }
}