Bilingual Dental Patient Support Advisor

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    "description_html": "<p><em><u><strong>Smilebuilderz Mission</strong></u></em></p><p><strong>To develop an elite team of professionals</strong></p><p><strong>that set the standard for providing</strong></p><p><strong>quality oral healthcare solutions.</strong></p><p><strong>Through our consistent professionalism</strong></p><p><strong>and effectiveness, we will become admired by</strong></p><p><strong>our peers and respected by our patients.</strong>.</p><p><br></p><p>Evening hours required.</p><p><br></p><p>Prior high-volume call center experience and dental knowledge are valuable and preferred in this role.</p><p><br></p><p><strong>Essential Job Functions:</strong></p><ul><li>Provide world class customer service to all Smilebuilderz customers, employees and business partners.</li><li>Reduce missed appointments.</li><li>Practice HIPAA and maintain compliance in all patient and employee contact.</li><li>Answer multi-line telephone.</li><li>Represent a positive first impression to Smilebuilderz patients.</li><li>Be knowledgeable in patient services and Smilebuilderz departmental functions.</li><li>Schedule appointments within the office management software (Dentrix) with efficiency and accuracy.</li><li>Actively monitor and fill schedule to ensure providers meet daily goals.</li><li>Follow up with patients requesting to schedule an appointment through Solutionreach.</li><li>Professionally communicate with other departments in regards to patient care and queries.</li><li>Process faxes received from the answering service when Data Processing Operators are unavailable.</li><li>Handle insurance verifications and eligibility checks when Data Processing Operators are unavailable.</li><li>Inform supervisor of all potential problems and issues immediately.</li><li>Resolve conflict to achieve the best solution with team members.</li><li>Attend and participate in weekly customer care center meetings.</li></ul><p><strong>Other Functions:</strong></p><ul><li>Assist with other projects and tasks as assigned by the department Manager.</li></ul>",
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      "datePosted": "2026-06-10T15:32:02-05:00",
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