IT Associate

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  "source_hash": "caf87b8e36dafffb8cffb1ed96626be2d34e5f02b93fc6d00219f9455c3f436e",
  "last_changed_at": "2026-05-30T06:07:25.866Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Dokki, Giza, 3751201, Egypt",
    "city": "Dokki",
    "region": "Giza",
    "country": null,
    "is_remote": true,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:19:25.085Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Dokki, Giza, 3751201, Egypt",
      "city": "Dokki",
      "region": "Giza",
      "country": null,
      "is_remote": true,
      "confidence": 0.8
    },
    "countries": []
  },
  "remote_policy": "remote",
  "salary_period": null,
  "workplace_type": "remote",
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "471",
    "isRemote": null,
    "location": {
      "city": "Dokki",
      "state": "Giza"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "19668",
    "locationType": "0",
    "jobOpeningName": "IT Associate",
    "departmentLabel": "Business Support Services",
    "employmentStatusLabel": "FTE (Sun-Thurs)"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Dokki",
      "state": "Giza",
      "postalCode": "3751201",
      "addressCountry": "Egypt"
    },
    "datePosted": "2026-03-18",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"font-weight: bold\"><span><span>Position:</span></span></span><br><span style=\"font-weight: bold\"><span><span>IT Associate</span></span></span><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Location:</span></span></span><br><span style=\"font-weight: bold\"><span><span>Cairo- Egypt</span></span></span><span> </span></p>\n<p><span><br></span><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Position Purpose</span></span></span><span><br></span><span> </span></p>\n<p><span><span>The IT Support Associate<span> </span></span><span>is responsible for</span><span><span> </span>providing responsive Level 1 and Level 2 technical support to end users, ensuring reliable day-to-day operation of workplace technology across hardware, software, and Microsoft 365 services. The role acts as a primary point of contact for IT incidents and service requests, troubleshooting issues, restoring service quickly, and escalating appropriately to meet agreed service levels.</span></span><span> </span></p>\n<p><span> </span></p>\n<p><span><span>In addition, the role supports core IT operations by administering user access and collaboration tools,<span> </span></span><span>assisting</span><span><span> </span>with network and telephony support,<span> </span></span><span>maintaining</span><span><span> </span>IT asset inventory and documentation, coordinating with vendors and service providers, and following security standards to protect systems and data. The role holder contributes to continuous improvement by<span> </span></span><span>identifying</span><span><span> </span>recurring issues, proposing process enhancements, and helping implement updates that improve stability, security, and user experience.</span></span><span> </span></p>\n<p><span> </span><span><br></span><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Duties and Responsibilities</span></span></span><span><br></span><span> </span></p>\n<p><span><span>End-User Support &amp; Microsoft 365 Administration:</span></span><span> </span></p>\n<ul>\n<li><span><span>Provide Level 1 and Level 2 technical support to users (onsite and remote).</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Install, configure, and troubleshoot laptops, printers, and peripherals.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Support operating systems and common business applications.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Handle user account creation, password resets, and access permissions.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Manage and support Microsoft 365 (Office 365) environment.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Manage users, shared mailboxes, distribution groups.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Troubleshoot Outlook, Teams, OneDrive, and SharePoint issues.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Monitor license usage and ensure compliance.</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span><span>Network Support &amp; Telephony Systems:</span></span><span> </span></p>\n<ul>\n<li><span><span>Monitor and<span> </span></span><span>maintain</span><span><span> </span>office LAN/WAN infrastructure.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Configure and troubleshoot switches, wireless access<span> </span></span><span>points</span><span><span> </span>and other network devices</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Basic<span> </span></span><span>firewall</span><span><span> </span>configuration and monitoring.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Ensure proper network security practices are followed.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Coordinate with ISP &amp; Telecom vendors when<span> </span></span><span>required</span><span>.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Support and<span> </span></span><span>maintain</span><span><span> </span>IP PBX systems.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Configure extensions, IVR, call routing, call monitoring</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Troubleshoot VoIP and IP phone connectivity issues.</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span><span>IT Infrastructure &amp; Security:</span></span><span> </span></p>\n<ul>\n<li><span><span>Monitor backups and ensure successful completion.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Assist</span><span><span> </span>in patch management and system updates.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Maintain IT asset inventory and documentation.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Follow IT policies and security standards.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Coordinate with hardware/software vendors for support and warranty.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Assist</span><span><span> </span>in procurement of IT equipment when<span> </span></span><span>required</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Mandatory Requirements</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Attending and completing Pharmacovigilance, Pharma and Product Training provided by the Client with a clear understanding of how to collect and report safety data. (as required)</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Reporting any adverse events/product complaints as per client’s requirements and/or Axios SOPPs.</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Relationship</span><span>s</span></span></span><span> </span></p>\n<p><span><span>Develop good relations across all levels in Axios, as well as clients and key stakeholders</span><span>. Interpersonal skills are critical to this position.</span></span><span> </span></p>\n<ul>\n<li><span><span>Maintain on-going and frequent communication with Project Team Leaders including Axios regional and global staff</span></span><span><span>.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Global<span> </span></span><span>need for</span><span><span> </span>excellent communication skills.</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Competencies</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Concern for order, structure, and quality – We provide quality over quantity,<span> </span></span><span>with a focus on attention to detail and high data accuracy.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Adaptability and flexibility – We do what needs to be done. </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Continuous improvement – We do not know everything, and we strive to improve and grow every day. </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Communication and Teamwork – We say what we will do, and we do what we said we would do. Together. </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Solution-driven – We come with solutions to our problems. </span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Educational Background and Experience</span></span></span><span> </span></p>\n<p><span><span>Required</span></span><span> </span></p>\n<ul>\n<li><span><span>Bachelor’s Degree level education in<span> </span></span><span>IT<span> </span></span><span>or Digital</span></span><span><span><span> </span>or,</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>3-5</span><span><span> </span>years professional experience </span><span>in<span> </span></span><span>IT or Digital</span><span><span> </span>service capacity, ideally in a digital Service Desk dedicated to tailored digital platforms</span></span><span><span>.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Proven experience in handling a high volume of requests,<span> </span></span><span>demonstrating</span><span><span> </span>capacity to manage and categorize traffic</span></span><span><span>.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Native level command of both spoken and written English</span></span><span><span>.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Strong competency in Microsoft Office and Microsoft 365 administration, with working knowledge of Azure / Entra ID administration tools.</span></span><span> </span></li>\n</ul>\n<p><span><span>Preferred</span></span><span> </span></p>\n<ul>\n<li><span><span>Master’s Degree level education</span></span><span><span>.</span></span><span><br></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Arabic<span> </span></span><span>fluency</span></span><span><span>.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>HubSpot experience</span></span><span><span>.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Power BI</span><span><span> </span>experience</span></span><span><span>.</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Job Circumstances</span></span></span><br></p>\n<p><span style=\"font-size: 12pt\"><span>The position is based in our</span><span> Cairo</span><span> </span><span>office</span></span><span style=\"font-size: 12pt\"><span>.</span></span><span style=\"font-size: 12pt\"> </span></p>\n<p><span><span>Flexibility in ability to travel as well as working hours is essential</span></span><span><span>.</span></span><span> </span></p>",
    "compensation": null,
    "departmentId": "19668",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "IT Associate",
    "departmentLabel": "Business Support Services",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Experienced",
    "jobOpeningShareUrl": "https://axiosint.bamboohr.com/careers/471",
    "employmentStatusLabel": "FTE (Sun-Thurs)"
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}